Apollo Hospital Complaints & Reviews

I submit my all reports to apollo hospital, because they wanted to send it to mumbai. Lab assi. Of apollo told me it will receive in 2 to 3 days. Now 15 days go it is not received. Thats all original reports. Now the lab assi. Is not pick up my phone. Due to that it is not possible to take any decision. If due to this any problem creats to my health apollo hospital will be responsible.

We are Boeing treated by Dr.Muralidhar Rajagopal for past 1 year. In the whole year not even a single day he kept his appointment timings. We should wait for hours and hours even after getting appointment. The receptionists outside is so lethargic not responding to queries. Making the experience more miserable. We had an appointment at 2 pm. But we never had a chance to meet the doctor even at 4.11 pm. This happens every time with this doctor alone. He is so much into his mobile than into patients. May be he is a big doctor but for Wat use? Without discipline and ethics.

My relative got admitted in apollo omr at night. She was admitted at 1:30 pm at night. Even at 8 am in the morning now, we haven't got any update on her stability. Receptionist is not giving proper response. Security is not contacting the staff in icu stating that they are busy for more than 1:30 hours. No complaint number is available in premises.

On 16 may 18 i came for health check up with my husband. After doing several tests at around 3 pm i have been referred to counter no 4b with appointment time 2.00 pm on 17.05.18. I have showed dissatisfaction about next days appointment as i have an infant baby with me and just for the last test remaining to complete the process.
Accordingly in counter no 1a has given us appointment at 12 pm on 17.05.18
Today while i have approached counter no 4b they asked us to wait till 2.00 pm and before that it is impossible. When we said that, if so then why 12.00 pm appointment was given. Their reply is like we are misleaded by counter no 1a persons.
This type of thing not only make harassment of the patient but also loses your reputation.
Therefore we request your prompt action and satisfactory reply in the case.
Regd
Sewali talukdar
Uhid: ac[protected]

My mother was admitted in icu on 24th april after experiencing high palpations and tremors. She was in very distressed condition and was visibly very uncomfortable but nurses ignored her for many hours in icu. My sister was able to reach her after few hours and found out, from nurse on duty, that the doctor is sleeping on job. My sister then woke up the doctor and requested him to actually do the work what he was supposed to do.in icu she was given unnecessay treatment of high doses of antibiotics, steriods and lasix inspite of the fact (After doing all necessary tests - echo, ecg and blood) that there is no evidence of heart failure, kidney problems or any bacterial infections etc. After this unnecessary treatment she almost went into coma but recovered only after my father complained and managed to change the doctor. The new doctor continued high doses o[censored]nnecessary treatment of antibiotics, lasix etc but he at least included the treatment of side effects caused by those drugs. At the end, after 15 days in icu and hospital stay she was nanaged to get discharged. She is still recovering from after effects of the medication but at least now in a good care of a doctor from different hospital.
Based on my experience, it seems apollo hospital only care about the money and not patient. They do their best to prolong the stay by giving very high doses o[censored]nnecessary drugs and then treating its side effects. There seems to be good evidence of medical malpractice.

Waiting room and water is not available at night while doctor advised us to wait at night because our patient is serious. Not a single glass is not available for patient party at night. This is very much unexpected from a renowned hospital. And the behaviour of the security guard is also not good. We are really shocked. Expecting your call regarding my grievance and necessary action needs to be taken. This is regarding apollo hospital, kadapara, kolkata

Respected sir/madam,

Sub: complain against negligence attitude of the hospital authority.

I shri chintamani sethi son of rajkumari sethi who died due to negligence in delayed dialysis
On 10/04/2018.
Details of the patient:
Name: rajkumari sethi, age:64 yrs. Ward name:micu ii-2nd. Floor, bed no:240 (Private)
My mother was a ckd stage –iii, patient and was undergone dialysis for past 3 yrs.in your hospital. On 30/0/2018 she got sleeped and broke her right femur. Subsequently she was operated on 04/04/2018 by dr. D padhi (Ortho.) and dr. B. P. Panda (Nephro.). As per doctor the operation was success and she response well towards recovery. On 08/04/2018 she was advised to be released following one more dialysis at about 1:00 pm. At 2:30 pm. I was contact dialysis department for dialysis as the patient started breathing problem. By observing the condition of the patient i was rushed and persuade several time for conducting dialysis but i was denied by the dialysis staff, because at that time there was no vacant bed for the ward patient. Time was running fast and my mother was started breathing problem with sugar drop and decreasing oxygen level. After severe altercation with the staff and intervention of the doctor in charge, the hospital authority finally agreed upon to conduct dialysisn in 2nd floor in critical condition. After 15 minutes left my mother shifted to
Micu bed no-240 due to decrease in oxygen rapidly. She was finally undergone dialysis at 4:15 p. M at micu after that she had severe cardiac arrest at 4:20 pm twicely. Then she was intubated and put on ventilator support.
Had this bed been provided in time she could have survived. Finally on 10/04/2018 she took her last breathe at 7:15 am.
Now in this juncture my question is who was responsible for this irrecoverable loss. I am strongly blame the staff of of dialysis department who was unable to access the situation in spite of several approach. This was a gross negligence from the apollo gleneagles hospital, and their negligence attitude. We seek equivalent compensation for this negligence and huge loss.
Hope you will go through this application with great care, emotion and feelings. We will waiting your positive and determined response. We want at least total waive of bill amount after the arise of complicacy. Scan copy of the bill attached
Thanking you.
Yours faithfully
Chintamani sethi, ashok kumar sethi and family.

Enclo: soft copy of bill

Simple case referred to incompetent Dr Ramulu as OP. Though a senior the General Physicians are all incompetent with criminal intentions. Attached prescription cum bill, a total waste. My emergency case referred to crooked Doctor named Ramulu. Apollo Hospital yet again showed inhumanity and criminal intentions towards a single status woman patient. Resultant my life is cut short. He specifies to inject in the gluteal region. Also the antibiotics is over dosed. Why refer me to OP General Physician who took time browsing before writing the prescription.

Worst doctors in nephrology department and horrible dialysis staff at apollo specially dialysis unit head dr rajshekar and dialysis technicians koteshwar rao. When we compalined about rude staff and lack of proper service and care to dialysis patents, they just ignored it. We even gave written complaint and no action was taken and all doctors/management protecting their own staff.

Dear Sir
I am Manish Shukla my wife was admited for 3 days in room number 505 Doctor's name Dr.AR Pawar the doctor discharged the patient on 11am on 7/4/18 but sir on it is 1:32pm and the bill isn't generated.
So, Sir send the bill in insurance company and how time will it take to be discharged.
Please check your billing department and insurance desk.
Regards
Manish Shukla

The assistant of Dr. Shampa Mitra Pahari, Ms. Arpita should be trained properly regarding patient dealing. She has often misbehaves with us when she was asked about any sort of information. She has dealt very unprofessionally with us and has always given preference to the people known to her. She gets very irritated and haedly bother to provide any sort of proper communication which conveys an absolute wrong image about your esteemed hospital and its rules and regulations. She should be very strictly conveyed to behave properly in the first place since she belongs to the hospitality industry and secondly she should start acting impartially so that the patients can get proper service. One more valuable suggestion is people like her should be removed from healthcare services.

On 18 feb 18 we hav taken my father to apollo hospital after a chest pain. They have kpt my father whole night.in morning after test they told angiography is required. They told everything is fin after that.in report they have writen evrything is normal. But suddenly they told bp is coming down. My father is no more now. Braja das was d doc.in one day they have 2.5 lakhs rupees. No mercy shown by hospital billing authority. My father was very fit. All test were normal. Then he died after that angiography. They have done mistake in treatment. I want justice. All of my family member are unable to forget the things. Apollo is doing business only. So as the target oriented doctors. I don't know whether anybody is there to listen my words or not. I request you to investigate the incident of 19th february 2018 of my father death. I want justice.

Sir
My wife shamima sharmin zarrna, uhid ac (If needed then inform), did laparoscopy at cennai appollo womes cardle hospital 09 march 2018. Now she came back bangladesh. Her period date was 11 march 2018. But up to now period does not start and feeling vomiting. Today i have tried to check pregnancy, doctor check & got 1.5 months pregnant. I told doctor that chennai apollo did laparoscopy 09 march 2018. Doctor told that it is impossible that if laparoscopy happen then not possible to become pregnant. Bangladesh doctor said they just cut his abdomen but nothing done there. They taken 85000 inr. I tried to contact them but they did not answer. Please help me as a foreigner.

Doctor name-dr. Sumona monohar (Who did fraud laparoscopy)

Dear sir/ma'am,

This is to register a complaint on loss of my mother's jewellery from the ot (Apollo hospital, delhi) on 16th march 2018.

Sequence of event:
- my mother got admitted on 15th march through emergency process under the guidance of mr. Yash ghulati.
- operation was planned on 16th march afternoon
- she was taken to ot when i was the single attendant and occupied in blood donation
- her right hand shoulder jewellery was removed when she was unconscious
- the jewellery was neither returned to me (The attendant) nor to the security
- her hand was supported by an external cover, so neither i realised nor herself next two days.
- patient got discharged on 19th march evening
- my mother realised the loss on 20th march and i immediately contacted the hospital through telephone and chat option available on the website
- mr. Ashok (95*87) responded on 20th mach saying that he will look into it
- on my follow-up today, mr. Ashok told me that someone has broken the jewellery while taking out on the day of the operation and after that what happened he is not sure.
- i registered a complaint through email address available on their website on 21st march and by visiting the hospital on 22nd march, but no response till now.

Last year i had visited apollo navi mumbai to get 3 moles removed from my legs. I consulted doc charita pradhan from the navi mumbai facility and regret it due to the following happenings -

1) first she didn't educate me during the consultation that this mole removal is going to have a downtime for me of more than a month!
2) i was scheduled to travel to europe and this procedure took a toll on my entire travel plan as i had to take utmost care of these wounds that were so sore
3) i wasn't informed that i would be taken into an operation theater and this would involve me getting numerous stitches on my legs.
4) i wasn't even informed about the aftercare of these stitches either. I had to visit another doctor for dressing as i was quite upset with doc charita pradhan for not keeping her patient informed in detail about such procedures. She just seemed like she was waiting for any patient to come through and get busy and rake in the money.
5) my current situation is even worse and i am in distress as every other person asks me about the scars that have formed on my legs. My moles were small in size, could be measured in cms and now the scars on my both my legs left by this laproscopic surgeon can be measured in inches! The whole purpose of the removal was so that i don't have these moles increasing in size but the surgery that the laparoscopic surgeon performed as left my legs looking ugly and i am questioned by everyone as to what has happened to my legs.

I would like to have attached pictures of the scars so that you can see for yourself what a shoddy job this doctor has performed. I would like to hear back from the hospital and given a solution to my ugly looking scars.

Date of incident:- 31 january 2018
Client no:- [protected]
I went to hospital for ovarian cyst removal through by laparoscopy. They called me for laparoscopy on 31st january 2018. After complete the operation they told ovarian cyst is removed and sent for hpr in lab. After 1 month 12th march 2018, i was in stomach pain. Again i went to apollo hospital and go for ultrasound i found i had a ovarian cyst in same side. I was surprised to see this. Dr. Malvika sabhrwal was not available in hospital to clear this thing. Next day 13th march i called to dr malvika to clear my case. She asked me ovarian cyst was not removed by her. I was shocked to hear this. All the apollo hospitals dr's doesn't inform us about this.
This is a big fraud with me by apollo spectra hospital by dr. Malvika sabhrwal she hides the truth and not clear my us after a lots of requesting by my family.

I have come for a check-up and waiting for more than 1 hour for the service however they are not able to service me due to technical database related issues.
After 1:30 hrs i requested to proceed with the tests and i could pay the bill before i leave as doing multiple breast cancer related tests would take lot of time but the in charge mrs lalitha doesn't even wanna speak to me to make things working.
Hospital like apollo have become a business center no moral, no ethics n no hospitality for their patient.

Also being a technical person i understand upating things in the database may take some time but not more than i hour if it does you should probably think of alternative backend experts.

Department head could have considered this as special case as technical issue was from hospital's end proceed with my tests with a temporary bill or i pay the bill after the tests as i won't run away without paying the bill which was as low as rs2500.

I hope strict action should be taken on such in charge and adecuate trannings should be provided on how to deal with such situations, some time we need to amend the protocols based on situation.
If it was only to follow hospital's protocol then better to deploy robots than human resources..
It will work faster n more efficiently without any break.

I will surely share my experience with all my colleagues and friends.

Regards,
Sangeeta saha
Date:24/3/2018
[protected]@gmail.com

Hi.. I m beena rajput. I was working in your organisation since april but due to the inappropriate behaviour of staff i resigned. U can say i m forced to resign. I have complained for women harassment but no action taken. Even your staff is creating problems. Its very shameful that a raputated company like apollo is supporting these kind of persons and women harassments in your organisation. I went to the hr to submit my resignation and mrjitender told me to collect my clearance check on15 april 2018. I went there to collect my check on 18 april. But my check was not ready. He said come on thursday i call mr jitender today first he said your check is ready but after 2 3 hour he refused... You guys are playing like hide and sick. I want my clearance check... I m requesting you to solve my problem. And if you can't solve this issue kindly inform me.

Am visited the karur Appollo hospitals today aroud 10.30am with my baby si.sagar nandan[protected]months 8 days for 210 day vaccination. I got the appointment and paid the doctor fee and all.waited around one hours after i asked the staff for the doctor visit then only they told doctor is on leave..its very very disappointed and carelessness of the crew.before the appointment i breif the whole things to the registration section, but it was happened. Am really feel very very disappointed.
Take few action
[protected]@gmail.com
[protected]

Very commercial driven and incompetent staff and service especially with their international patients department. Very bureaucratic management and their doctors don’t give attention to their patients.

I strongly dont recommend this hospital to any international patient. There are several private clinics who are way more qualified than apollo.

For every international patients i strongly recommend you explore options very well and remove apollo from your list.