Apollo Hospital Complaints & Reviews

I have been a regular customer or patient (I should say) of apollo hospitals and recently when i took a relative to the emergency i have had the worst experience at indraprastha apollo hospital, sarita vihar. Firstly, there is no parking for patients that are coming to the emergency ward of the hospital. I told the security guards that i need to admit the patient girst than i'll park the car in the parking that is almost 300 metres far from the emergency section, but the guards there kept on bothering me which is really annoying specially when someone is with a cancer patient and trying to admit him in the hospital for treatment. Secondly, the people sitting at the reception of emergency section in the morning shift around 6am are the worst i have seen till now in apollo and something which is totally unexpected. They have no ettiquetes of talking to the customers. We are paying big amounts of money to get the best treatment but what we get instead is people talking rubbish and service which is almost as bad as in a government hospital. I am highly disappointed and after spending lacs of rupees on treatments in apollo hospitals i regret to have chosen this hospital.

Doctors of apollo hospital chennai they demand extra charges for procedure and for consultation also which is beautifully done without any bills so they refuse card payment.. Not all the doctors are doing same but i have visited few doctors for my family.. And i have done routine health check for myself and they have not given the complete reports whichever i have given the samples.. I think it's the time came if you can't manage properly you should close the hospital rather to play with patient's lifes just for your business purposes..

My mother admitted in apolo hospital chandra sekharpur bhubaneswar. Dr. Samiran das adhikari who treated. At the outset he should know how to talk to patient. He is claiming he is having 16, years of experience. But that fellow unable to diagnosed where bleeding happening.
Without proper diagnose patient got discharge. And he is taking hefty percentage of total bill amount.
Medical council of india should do the background check about his performance then licence should renew of each doctor.

My daughter, tanima das visited yours hospital in kolkata. Now, see what type of techniques to misguide the patient are going on in yours hospital.

1) in spite of being entitled of wbhs. Rs.1300 has bn chraged without any reason. None of wbhs code is there in receipt.

2) 02 nos. Of ointment of separate brand name but same composition prescribed by the dr.

Pl. Take needful to stop the silly technique for making the patients fool & refund rs.1300 immediately to my a/c no.[protected], ifs code: sbinooo7468.

My grand mother is admit in apollo hospital and we have spent (20 to 25 lacks) in her treatment while we have b. P. L card and we came under aay category but nothing gone to simply to treatment of her and now she is going to die
As the doctors are saying but still now her treatment is going on
So i, m requesting you to do something otherwise my grandmother will be die
In 2 to 3 days

The patient uhid and apd1 [protected]

Do something otherwise my grandmother will be die

My grand mother is admit in apollo hospital and we have spent 20 to 25 lacks in her treatment while we have b. P. L card and we came under aay category but nothing gone to simply to treatment of her and now she is going to die
As the doctors are saying

This is her uhid and apd1 [protected]

You can check the status of the pateint by contacting apollo hospital ([protected])

Do something otherwise my grandmother will be die

My grand mother is admit in apollo hospital and we have spent 20 to 25 lacks in her treatment while we have b. P. L card and we came under aay category but nothing gone to simply to treatment of her and now she is going to die
As the doctors are saying

This is her uhid and apd1 [protected]

You can check the status of the pateint by contacting apollo hospital ([protected]

In apollo hospital sarita bihar there is my grandmother is admit about 5 months when we took her to admit in apollo hospital when she was ok by health and about evrything.
And we sad to the doctors that she has the heart problem (About 8 to 10 years) but they ignored that. And then we said
She has just pain in chest and just weakness she had but after treatment we got that she has (Chest infection by lung, sugar, b. P). But as i sad that they ignored the heart problem and they treated her as the report that came. But they ignored heart problem
And they sifted her in (Goverment i. C. U) in that hospital. And after (10 to 15 days) they sifted her in goverment ward. But she was not ok to shift in ward but they shifted in ward and result was that the chest infection of her body began to grow and she was going to big trouble about chest infection
And also about (Heart problem) but the doctors ignored that problems
And sift her in ward. And now she is going to die. But 10 days ago doctors was saying to us that you pateint is ok and keep her to home. But now she is going to die.
Lastly i want to say that they play with the pateint like they are earning of source for them and hospital.

.

One of my family member was admitted in the hospital. There were nany test taken. I want to know all test what was taken and in every test how much money taken. We want a hard copy of the bill with all test name their report also.in hospital there are two doctors which treat name are dr. Kavita babbar & dr. Jayant kanaskar. I need a hard copy of bill.

I came for my wife's treatment and saw a known person who is an employee of the hospital on 16/12/17. So had a conversation with him but suddenly the supervisor who was in front of the emergency came and misbehaved him and mee too around 12 noon. We are not in front of the emegency room. So, a patient couldn't be a known person of an empliyee and did not allow to talk??? Please have a look.

We are at apollo hospital delhi, and the price o[censored]ltrasound kub are very high 1700 inr and cost of same test in delhi is showing 400-1000 inr in delhi.

I request the concerned authority to put a upper cap on the the test across hospital for all test so the the general public should not suffer.

This is a serious issue and patient are suffering a lot because of this and we had to get the test in the same hospital because that is more practical and convenient.

Thanks and regards,
Akash gupta

Hi,
I am suresh my wife is pregnant and i have visited apollo hospitals karapakkam two three times but when i ever i am visiting the gynaecologist doctors is not availabe. I dont know doctors are availabe which time in receptionist when asking about the doctors availability there is no proper response. At the same time so many times the same doctors are not available in this hospitals i dont know why and what happend.in apollo gynaecologist doctor secretary are talking unwantedly with me like some personal issue about my family. Due to this i am facing unwantedly family problems with my wife. Who give these types of responsible to talk with the patients your apollo hospital gynaecologist doctor secretary are talking too much unwanted things with me. If its a nurse means we can accept but main thing is ununiform and unknown persons are be in your doctor secretary in apollo hospital. How do we identify its a your apollo staff or some other person are in your secretary without uniform.

By,
Suresh
Chennai

On 23 october i have raised a complaint but now status is resolved, apollo management what have u solved did u change the cots & beds or did u changed dailysis units which r older nearly 7 to 8 years or did u improved your food quality. What have you solved, is it not cheating without resolving your showing resolved. I didn’t expected this without solving any problem. I still don’t understand why apollo management keeps hoardings of world class facilities & treatment, apollo management please go to other hospitals and see there then you will know whether your hospital is having world class facilities or low class facilities. The only reason to come to apollo is doctors & technician are very good. After posting the complaint on 23 oct i expected just a phone call but not till now. Please don’t cheat the patients, we come to your hospital for world class facilities and good treatment, my uhid 165789, why difference between jublee hills & secbad hospital’s in service and facilities when the amount is same in both the branches

This is to bring to your notice that I had admitted my mother Pratima Mukherjee to Apollo Gleneagles Hospital on 25.11.2017 as she was suffering from serious physiological difficulties regarding speech deformities and other subsequent symptoms. In this regard this is to further inform you that she was admitted in this hospital earlier in the same month (from 31.10.17 to 04.11.17) (AGHLIP61935) and as well as she was undergoing treatment under Dr. Tridib Chowdhury (Neurologist) in the OPD (UHID: AGHL.[protected]) during the last few years. But, during discharge on 30.11.17, after critically examining the bills I had found some serious anomalies and inconsequent facts which are very much incompatible to the morality and ethics of any institution basically which are involved in a profession dealt with human health. There are several incidents happened in the last few months in this hospital regarding some illogical and inequity claims. But, I think the Hospital Management isn’t in a position to accept any change to their attitude regarding claiming of such unethical and amoral bill amounts from the helpless, stressed patient parties. I do hereby mentioning few such facts and observations found in my mother’s bills which are as follows-

A) Section : Consultation

1. It is mentioned in the bill that room rent (standard) for 5 days @ Rs. 3000/- per day is Rs. 15, 000/-. But, actually it isn’t the room rent, it is the rent of a single bed only inclusive of the food charge and monitoring of some simple physical parameters like BP, pulse etc. Even an attendant’s service was not provided with this bed charge which is most surprising!
2. I couldn’t understand what is “Assistant Doctor’s fee”? Is it not the minimum responsibility of such a super specialty hospital to provide a general medical officer’s service within its bed charge? (Whether Rs. 3000/- per day for a standard bed without having any special support is not enough to include such an obligatory service?)
3. Except Dr. Tridib Chowdhury no other specialist doctor visited and examined my mother during her course of hospitalization. But, it was quite unfortunate to notice that the fees of Dr. Sanjay Chatterjee had been included in the bill for his visit on 27.11.2017 at 10.00 a.m.
I strongly belief that this fact is very much unlawful on behalf of the hospital authority which should be taken care of following proper investigation in this regard.

B) Section: Investigation

1. The charge for CT Scan Brain claimed by your hospital is Rs. 4, 810/- which was done on 25.11.2017. But, the same CT Scan Brain was charged for Rs. 2, 790/- on 31.10.2017 when my mother was admitted here for the first time.
I’m quite astonished to find such a huge difference in the amount for a single test only within a period of just 24 days!
2. The charges for majority of the tests were also very much abnormal; the best laboratories in Kolkata have almost half or even 1/3rd of the charge claimed by your hospital. For eg. TSH (Rs. 2, 560/-), LFT (Rs.-3, 030/-), Urine Routine + Culture (Rs. 2100/-), ECG (Rs. 820/-) and so on.
Claiming such amount of money for these simple tests are nothing but a forced loot on behalf of the authority simply by taking the opportunity of hospitalization.
3. I couldn’t understand what is “Medical Records” fee for which Rs. 600/- was billed.

C) Section: Ward Pharmacy

1. This section of your bill is also full of mysterious entities. It has been found that total ward pharmacy bill amount is Rs. 8173.86, of which Rs. 3639.66 is the cost of medicine and the rest i.e. Rs. 4534.20 is the cost towards different auxiliary items. After observing the bills thoroughly, it is quite clear that most of these items were included with a simple intension to raise the bill amount by any way.
It is very much indecent to note that a patient without undergoing any surgery or any typical life support system rather, just accompanying simple conservative mode of treatment for just 5 days was billed with almost 55.5% of the total pharmacy bill with such accessories.

And lastly, I have also complain regarding your Insurance section, which I think is not much competent in handling different issues enquired from the concerned TPA authority. Most of the times they practically bypass or hand over the responsibility of solving such problems over the patient party.

Therefore, under the present situation I seek your kind intervention regarding the issues raised through my letter and hopefully you should look into the matter with due responsibility and care to satisfy my grievance with proper justice.
Attachments: Bills (25.11.17-30.11.17), Bill of CT Scan Brain (31.10.17)

I was working with apollo hospitals bhilai as a nuclear medicine technologist my pf amount was deducted every month but it is not deposited to my pf account i left the job on 2015 i claimed for the amount of 2yrs from[protected] but they r not giving me and as well not giving me right telephonic answers they directly said we don't know when it will be deposited but it's my right i gave my time to them to serving them.

My father went to Apollo Hospital Chennai for consultation after having a problem in his heart and feeling heaviness in his head. He consulted with Dr Bharathi Visveswaran on 17th Nov 2017 and the doctor prescribed few medicines. But after having the medicines he is felling sleepy which is normal but he is felling sleepy for all the day and he is not able to concentrate in his work. He tried to contact the doctor after few days and got a answer from the other side that she is on round for in patients. The secretary asked for the UHID and the contact number and told that the doctor would call him back, which never happened. Even after several and repeated attempts for the last six days to consult the doctor my father is getting the same reply that the doctor will contact him. Since we reside in Assam it is not possible to visit again to the Hospital.
It is my humble request through this forum to provide for the solution to this problem/ complaint.
You can contact me through email at [protected]@gmail.com.
UHID of my father 3020486

Sir, iam highly disappointed with treatment meted out by mr. Saroj at rkpuram sector12 delhi outlet. As i wanted to exchange facewash that was hal[censored]sed and taken full payment. I bought it on 5 th dec. Around 8 or 9 oclock and found it half filled at home as it was late night cd not come back thought to return in morning considering past expetience. But in morning he not only denied but accused me of extortion. I am daily customer of store since 5 years its 1st time i am complaining. If big repotated company will do such to consumers were will they go. Kindly redirect them and redress my concern

On 2nd of saturday i met dr shaker urologist @ apollo speciality hospital, omr, perundui, as i had a burning sensation behind my right side hip above the pelvic area. And i also informed the doctor that i was diagnosed with splenomegaly two years back. The doctor did a physical examination just for 5 sec and he asked me for a whole abdomen ultrasound and x ray. When i had the report done i went back to see the doctor but he wasnt available...

We suffered a lot with dr. Chinababu in oncologist department.
My father was a cancer patient we approched with dr. Chinababu and he said that surgery was necessary, and stupid doctor done surgery. Unnecessarily dr chinababu done surgery to my father.

After the completion of surgery, the doctor was very careless in my father's issue even though bleeding after surgery from anus and my father suffered a lot with his behaviour.

Don't play with people's emotions and their lives.

Worst worst experience with apollo jubileehills hyderabad.

This type of doctors attitude will be punishable with hospital higher authorities and money minded hospitals will not be encourage by people.

I am very much disappointed because i was humiliated by one of your security guard, even security manager intervened but he could not made him convinced him to apologise. How he misbehaved i can’t explain and i don’t want to remember again and even in my own country i was not allowed to sit in international waiting as i was with my friend who is my partner also who came from united kingdom for his relatives brain tumor surgery and i came all the way from dubai to assist him. I recommend apollo because this is the best hospital in country with all international amenities but i am sorry to say apollo isn’t anymore what it was, as an international patients we can’t accept misbehaviour from your security.

It was real inhuman when he said indians are not allowed to sit in international waiting area and he said me to get out otherwise he will call police this really made me upset. Still i can’t believe that even i my own country i wasn’t allowed to sit in somewhere.

Your security need real counseling and even your security guard don’t have badge name on their uniforms.

Date of incident 18-11-17 time around 5.00 pm
Apollo health city - hyderabad - jubilee hills

Patients name - jama ahmed hashi (Surgery done by dr alok ranjan)

My partner name - mr hassan ali dirie (Still he is there with patient in micu-1 apollo health city and his contact number is +91 [protected].

If only foreigners can visit apollo so i have mentioned above foreigners contact number he will explain how much your staff abused me because one thing is for sure i am not coming back to apollo.

Thanking you

My best regards and bye for ever