Apollo Hospital Complaints & Reviews

Date of incident:- 31 january 2018
Client no:- [protected]
I went to hospital for ovarian cyst removal through by laparoscopy. They called me for laparoscopy on 31st january 2018. After complete the operation they told ovarian cyst is removed and sent for hpr in lab. After 1 month 12th march 2018, i was in stomach pain. Again i went to apollo hospital and go for ultrasound i found i had a ovarian cyst in same side. I was surprised to see this. Dr. Malvika sabhrwal was not available in hospital to clear this thing. Next day 13th march i called to dr malvika to clear my case. She asked me ovarian cyst was not removed by her. I was shocked to hear this. All the apollo hospitals dr's doesn't inform us about this.
This is a big fraud with me by apollo spectra hospital by dr. Malvika sabhrwal she hides the truth and not clear my us after a lots of requesting by my family.

I have come for a check-up and waiting for more than 1 hour for the service however they are not able to service me due to technical database related issues.
After 1:30 hrs i requested to proceed with the tests and i could pay the bill before i leave as doing multiple breast cancer related tests would take lot of time but the in charge mrs lalitha doesn't even wanna speak to me to make things working.
Hospital like apollo have become a business center no moral, no ethics n no hospitality for their patient.

Also being a technical person i understand upating things in the database may take some time but not more than i hour if it does you should probably think of alternative backend experts.

Department head could have considered this as special case as technical issue was from hospital's end proceed with my tests with a temporary bill or i pay the bill after the tests as i won't run away without paying the bill which was as low as rs2500.

I hope strict action should be taken on such in charge and adecuate trannings should be provided on how to deal with such situations, some time we need to amend the protocols based on situation.
If it was only to follow hospital's protocol then better to deploy robots than human resources..
It will work faster n more efficiently without any break.

I will surely share my experience with all my colleagues and friends.

Regards,
Sangeeta saha
Date:24/3/2018
[protected]@gmail.com

Hi.. I m beena rajput. I was working in your organisation since april but due to the inappropriate behaviour of staff i resigned. U can say i m forced to resign. I have complained for women harassment but no action taken. Even your staff is creating problems. Its very shameful that a raputated company like apollo is supporting these kind of persons and women harassments in your organisation. I went to the hr to submit my resignation and mrjitender told me to collect my clearance check on15 april 2018. I went there to collect my check on 18 april. But my check was not ready. He said come on thursday i call mr jitender today first he said your check is ready but after 2 3 hour he refused... You guys are playing like hide and sick. I want my clearance check... I m requesting you to solve my problem. And if you can't solve this issue kindly inform me.

Am visited the karur Appollo hospitals today aroud 10.30am with my baby si.sagar nandan[protected]months 8 days for 210 day vaccination. I got the appointment and paid the doctor fee and all.waited around one hours after i asked the staff for the doctor visit then only they told doctor is on leave..its very very disappointed and carelessness of the crew.before the appointment i breif the whole things to the registration section, but it was happened. Am really feel very very disappointed.
Take few action
[protected]@gmail.com
[protected]

Very commercial driven and incompetent staff and service especially with their international patients department. Very bureaucratic management and their doctors don’t give attention to their patients.

I strongly dont recommend this hospital to any international patient. There are several private clinics who are way more qualified than apollo.

For every international patients i strongly recommend you explore options very well and remove apollo from your list.

My uhid - aths.[protected] appointment id - 114680 dt -28/02/18
I have taken appointment for online consultation for dr shrikant m of apollo chennai on 28.02.18 at 11.30-11.45. It was rescheduled to 03.30 - 03.45 pm.
But there was no communication from apollo side at that time.
I called customer care at aroung 4.15pm to ask whether appointment will happen or not. They told me that they will inform me within 10 mins but i did not receive any call from apollo. Apollo has wasted my 2 hrs. I send tehm mail to refund my money but till date i have not received rs. 1300/- paid by me in advance.

Respected sir. Myself mohd asif.. My grandfather babu khan uhid apd1.[protected] is getting treatment in nephrology department.. Yesterday doctor has given me advice regarding ultrasound.. I talk to xray department he is given an appointment in the morning 10.30 but the staff is not work till 2.00pm.. As i talk to him regarding time he told me that you refund your money.. Is this is a right way to gave that type of advice.. So please take a serious action regarding this.. My no is [protected]..

I had ordered for a surgical bed for my aunt on feb 1, 2018 and paid 29k through payumoney. The apollo representative was very prompt while asking for payment and after money transfer the bed was installed on feb 9th. Before buying the bed i had asked the apollo representative if the bed would be purchased back in case i no longer wanted it and she confirmed to me that apollo / some vendor will buy back.

Unfortunately my aunt passed on feb 19th and since then i have been requesting apollo to buy back the back through a vendor. After multiple calls, i still haven’t heard back from them. Now the apollo service representatives aren’t even taking my call or responding back to me. Can you please help me solve this issue? I am really tired of calling apollo wanting to fix this issue.

Thanks for your help.

Least responsibility of the management in dailysis unit secunderabad, after so many mails they changed cots. You can see all beds in unit are rusted n they use 8 years old dailysis machines. Very frequently machines will give trouble and patients have to wait for 2 to 3 hours or more.in evening session 4 pm you will find only, 1 nurse & 1 house keeping staff for 11 beds. If 2 patients get serious 1 should have to die. You can get infections very fast due to rusted beds. Every time management will say new dailysis machines are coming but i am listening from last 2 years. After this complaint i will get message for mobile number but i won’t get the call. These corporate hospitals need only money they don’t bother about patients safety, if anyone dies it’s hospital responsibility. No need today about food. They will spend lakhs for renovations for main lobby but not in the dialisis unit only reason i coming to this hospital for my doctor & technicians. Worst situation in dailysis unit. My uhid 165789

Hello apollo hospital,
I was admitted to apollo hospital belapur navi mumbai on 3rd november 2017 for surgery, my uhid is anm1. [protected]. An amount of rs.30000/- was taken as deposit at the time of admission. But account dept stating same will be refunded after settlement. My insurance company settled the claim, but unfortunately my deposit money was not refunded till date., repeated telephone calls were made and mail sent but no reply on mail. They said they will call me back but never called back. Kindly do the needful for a speedy action.

2 march 2018

Requested list of 10 drugs at 1030 am

1 / delivered at 1130 pm

2 / ln bloc and mcalvit not delivered

3 / 6 drugs delivered only partially ie only 3 complete order fulfilled

4 / vg gel for lubrication ordered.. Candid v gel delivered wrongly

5/ i made several phone calls.. Only one call made by apollo by by navina who is efficient helpful and polite and begged me not to complain in november regarding non delivery for 4 days... Staff ramnath spoke to me at 5 pm and gave his name as dayalan.. Kabilan told me.. Adhigam pesadheenge yeppovay adhigama peserain.. Poi coplaint kudinge,.. Naan ap number kudikerain.. Incredible rudeness.. This was my 4th phone call and each time told "coming in 10 minutes.. Coming in 20 minutes.. My home is a 10 minute walk away,..

1// always seems to be lack of stock and unable to deliver
Same day.. This is 3rd experience

2// staff are rude and not service minded

3// no obligation to keep their word regarding delivery
Promised delivery at 10 pm and delivered at 11.30 pm after 5 phone calls and 5 promises and incredible rudeness" i cant leave everything and deliver your medicines ".. Then why did he promise

I went to apollo hospital bhubaneswar for check up my gastric problem to drsusant sethi... Dr sethi provided me wrong medicine due to which the gastric problem increases..

Later when problem grow stronger i went again to apollo hospital and meet dr kanhu charam dash... Where proper colonoscopy was done today... Today ulcer was found inside my stomach

Due to wrong medicine provided by dr sethi ulcer was found
So i request to take strong actiom against dr susanta sethi

I went for an eeg test of my mother on 12th jan on their commitment that they will provide the reports next day, but it is now more than one month i am visiting and calling them for the report. They are very irresponsible and will forget you after doing test and taking money. No professionalism at all, they are just ignoring my whatsapp messages.
One mont back they said they have somehow lost the complete eeg graphs, which they will provide later. Now after more than one month of follow-up they have again sent only the first page of report.
Hospital: apollo miracles mediclinic, sector 56, gurgaon
Contact: [protected]
Patient: savitri mandal
Test date: 12th jan'17

Sir,
I was admitted to apollo hospital belapur navi mumbai on 14th jan 2018, under diagnosis of haematuria, and got discharged on 16th jan 2018. My uhid is anm1.[protected] patient id anmip11349. An amount of rs.10000/- was taken as deposit at the time of admission. But when discharged, they deducted rs.2122/-as disposables and refunded rs.2898/- keeping rs.5000/- with them stating same will be refunded after settlement. My insurance company settled the claim, bill no. Anm-icr-5890 amount of rs.37877/- by neft no.[protected] to their bank (Canara) 6370, 7627 on the 1st of feb 2018. Unfortunately my deposit money was not refunded till date., repeated telephone calls were made no joy. They said they will call me back but never called back. Another amount of rs. 10000/- was also deposited on my second admission patient no. Anmip11853. Which is also pending, kindly do the needful for a speedy action

We went to dr. Jairam on jan 24th, 2018. We did our billing in the morning so that we don't have to wait again when we return. After doing the billing around 11.45 am, i was told to come in the evening by secretaries (Amit and sujata). At home in the evening when we were getting ready we were called by sujata to reach the hospital asap. My moms health was really bad but we still hurried and reached at the right time. When we reached amit said we have to wait because at least 7 patients are waiting before us. When we did the billing at 11.45 am, why we were made to wait for so long? When time is precious then why can't apollo manage patients time properly?

Dear All,

I want to Apollo pharmacy, Kolkata Em Byepass after a checkup from my doctor Sachin Varma on 8th Jan, 2018. I was prescribed SOTRET 10mg for a month but I had lot of issue after having the medicine . I had bought one month medicine considering I need to complete my course but my doctor advised not to have that . Today, 1st Feb I went to the hospital for my checkup and requested the pharmacy to change the medince n give me some other medince, they didn't take it back as I didn't have the BILL. This is ridiculous. I requested them to check their records that I have swiped the card with their batch no but they didn't respond n didn't even bother to check if something can be done . Rather they started to questme if I did a purchase for a product n didn't have a bill to change . I can show you wherre it can happen if you show it in bank statement .

I would just rewind if this medicine can be changed . These medicines will be a waste for me . And I would also request you people to charge em Byepass, kolkata pharmacy for this misbehaving nature

Thanks
Namrata
[protected]

I am currently admitted to apollo bilaspur, since 8th jan 2018. I am an occupant of semi private ward. I am having a high risk pregnancy and in early 1st trimester.

Today an outsider dengue patient was admitted to my room (As confirmed by lab reports). The service manager accommodated patient suffering from dengue in my room and there are mosquitoes in my room exposing me to risk of being infected from transmission from mosquito. Such patient must be admitted to patients with similar disease or should be admitted to quarantined or private ward.

After confronting the same with service manager, who replied after 1.5 hours, the service manager lady was very rude and told me that you have two options:

1. The dengue patient to be shifted to another room (To which the other patient refused)

2. You may shift to other ward, to this i agreed although i am admitted here since long and on complete bed rest, but service manager offered me the room where one child was suffering from viral fever i. E. A similar option.

And then she walked off without completely hearing me out and resolving my issue.

This kind of irresponsible and unprofessional behaviour is not expected from a premier hospital having a national presence. I've been utterly dissatisfied and frustrated how the matter has been handled by the management.

I've already been through a lot and can't take any kind of risk which may affect me and my pregnancy. So i once again request that this matter must be dealt pragmatically and swiftly understanding my situation. Please avoid the risk involved as my life is apollo's responsibility which it seems that they are not cared of, which is scary and mentally frustrating. Doctor has advised me complete rest - physically and mentally. Therefore please once again i request to attend the matter on the urgent basis.

Dear sir/madam

This is in connection with my recent visit to the apollo vanagaram hospital neurology department.

Dr. Anbu selvan, neurosurgeon (Apollo vanagaram) has attended my case.

I would bring to your notice that the response of the doctor was unbearable.

He was busy in his phone chatting/wats aping when we were explaining him the problem faced after the surgery.

He was least bothered about our problems but was very interested in talking to his relative/friend who was there with him in the hospital and was involved in sending messages through wats app.

When enquired about the same with the other patients waiting outside, it was told that they are also facing the same issue with the doctor.

He did not acknowledge to our pain, but wrote some medicine and gave.

When i tried to explain more deeply about the pain, he behaved so rude and told to repeat the test once again if we are not satisfied.

I somehow controlled and felt that it has to be highlighted to the higher officials regarding this.

Please consider my mail as a complain against his irresponsible behavior toward the patient which will surely bring down the good reputation of the hospital.

I came to this hospital since our company recommended me, but this atrocious behavior is making me rethink to suggest the hospital for my near and dears.

Believing that you will take appropriate action towards the concerned doctor for the welfare of the hospital.

Dr. Ganesh from apollo hospital vanagaram branch, he is a very worst ever ent doctor and full of money minded doctor. He is very rude and having pathetic behavior and usually treating patients without respects. I trusted apollo hospital and this doctor did a nasal operation to me. After the operation this doctor asked me to visit him regularly and he charged me for all the time.

Even after paid huge money for operation and paying rs.600 (One time visit charge) all the time i didn't got cured or felt normal. The prescribing tablets from him are highly priced and i got some other side effects for that medicines.

He wants me to visit him regularly and pay consultation fees rather than curing the disease. As i come to know his behaviour i visited other ent hospital and within two days i'm cured and now feeling normal. Please don't go for this doctor for ent problem as he is only taking money rather than solving problems. He is not a friendly or problem solving doctor, he is a corporate money minded doctor.

My mother in law went to him for the throat problems and this doctor suggested her to take test for abdomen and after taking the test he is asking who asked you to take this test. We have his own handwritten copy for the abdomen test. And he wants all the tests to be taken only from the apollo hospital, he is not accepting outside scan reports. All the medicines he prescribed to my mother in law has side effects and now she stopped to take.

My whole family regularly go for apollo hospital for any problems, now because of this doctor i'm really disappointed about apollo. I trust the apollo hospital will read the complaint. Nowadays doctors are becomes money minded and even paying huge money also they don't want patients to cure.

Worst experience ever... Behavior of doctors are so rude.. Specially dr. Vinit shah has no sense about how to speak with patient or patient relatives.. I called him for taking appointment for weekly checkup of my patient who was admited in apollo last week.. But he refused to listen my matter nd shouted on us without any reason and told us not to call him again..
So plz help us and give us suggestion what we do???