Apollo Hospital Complaints & Reviews

When we visited Apollo for my mother for her operation last before month, After conducting 30, 000/- billed examination they said the total amount will be 80, 000/- later when we showed them the medical insurance they changed their word. . They said that the amount will be 1, 50, 000/-, we can claim 70, 000/- from medical insurance and again we have to pay 80, 000/-. we are from middle class family, I took medical insurance for them so that...

Hi,
Lab Technician collected blood and urine samples on 17-Oct-2022 at home in ecity Bangalore. My report was supposed to be generated by 9am 18-Oct. Till today 23-Oct -2022 report shows partially generated. Called lab technician he gave customer care number for the report. Following up with customer care numbers[protected] and[protected] till today no response. Sent mail to apollo help desk, diagnostic support and grievance cell. Still no response. After follow up from my end now they are saying technical issue. Will come and collect samples once again or will initiate refund process from help desk. No response from Grievance cell and cell number[protected] always all executive s are busy and then not available. This is the response from Apollo.

My complaint request no. 1322217.

Hi Apollo.Firstly I have to mention that we are receiving excellent professional service.Everyone are understanding and helping with compassion.
But I am sorry I am facing issue with some of your staff.As they didn't show ID cards so I cannot mention the names, but one person gave his name as P.Srinivas, Finance Department working at Apollo Health city.
His behavior was completely unacceptable, his actions reflect on firm.br...

I booked a child dermatologists but 24/7 executive booked a padai tric doctor who did not priscribed any madicine & refer to dermatologists. I had losst my rs 1100

On 21/10/22, through the Apollo 24/7 App I booked a covishield vaccination slot at Apollo clinic, Neeladri Road, Doddathoguru, Electronic city phase 1, Bengaluru for 22/10/22 (between 12 pm and 4 pm). I also made an online payment of Rs.386. When I went on 22/10/2022 at 11:45 am to the said address of Apollo, I was told by the receptionist, "there is no slot available, all vaccines have expired and Apollo does not keep stock of covishield vaccines anymore". Why does the Apollo App allow vaccination slots and money for a non-existent service? I have approached legal services to register a case but they have asked me to first approach Apollo's consumer service and if it doesn't get resolved I have to take the legal course. Please return the money I paid for the service. I have posted below the SMS message I got from Apollo for the booking of the slot for covishield vaccination. Hope you will return the money ASAP.

Namaste ZACHARIA MATHEW,

We're happy to inform that your Covid-19 vaccination slot on Apollo 24|7 has been confirmed! Your appointment details are as follows:

Name: ZACHARIA MATHEW Last Name
Booking ID: 1169993
Vaccination Site: Electronic City Apollo Clinic Bengaluru
Address Line 1: Door no: 323/100/123, Doddadho gur
Address Line 2: Niladri main road, Neeladri na gar, Electronic city 1st face
City: Bengaluru
Date:[protected]
Time Slot Start: 12:00 PM
Time Slot End: 4:00 PM
Vaccine Type: COVISHIELD
Dose: FIRST
Payment Type: IN_APP_PURCHASE
Amount Paid: 386
Status: BOOKED

Please show this message at the vaccination site.

Note:

1. Register yourself on CoWin weurl.co/FfPdj9 before reaching the vaccination site. You do not need to book a slot on CoWin.
2. Carry your Employee ID & Government ID.

Stay Safe! -APOLLO

This is regarding our visit to apollo woman's hospital chennai, we visited doctor abirami s for my wife who had pregnancy symptoms, during the scan they told nothing is visible and told to do blood tests beta hcg and many others which cost us 8k and told after test only she can tell weather it’s ectopic or not but the truth came out next day when we did scan at other place where its was clearly showing its early abortion, my question is that when the abortion was already happened why doctor abirami did not told us and why unnecessarily we were forced to spend 12 k for test which was including hiv test also.

A strong step u be taken on the doctor for misleading the patient and giving metal stress to the patient and looting the Hard earned money form patient.

My family member Suchita Tyagi admitted in gerenal ward Room no 4318 name Suchita Tyagi. Her attendent nurse Mihra behave rude with her. She was wanting to go for washroom to be fresh but she haven't allowed her to do and help to support her but instead she just mad excuses with bad behavior and words. Also, due to that patient got infection and rashes.

Hi, i am writing here about the security services here. I am the attender of the patient who has surgery and we are paying 2 lakhs for a minor surgery. But the service we are getting here is very poor. The security guards over here speaks only Hindi they are very rude and commenting something and laughing at us.. they are not allowing anyone except the attender.. the way they are treating very rude.. this is the last time am visiting apollo

Mera baby mar diya dector matharchode decotor J.K Readdy, Dr. Balamurugan

In Apollo Vanagaram hospital lab they are taking all rtpcr h1n1 swabs in a crooked place just outside toilets.Did not expect in a corporate hospital....

I had made a deposit of 89000 rupees in Dec 2021 for my mother's admission pending insurance claim. Although the insurance claim was submitted and cleared, the billing department for Apollo Seshadripuram is yet to refund after 9 months. Everytime the details are provided and they claim to transfer funds but eventually they mention the person handling the billing has left the organization. The payment was done to Apollo and not an individual. Numerous complaints to the billing team have yielded no results.
Client Name Banashanakari

Patient UHID No.: ANMI [protected]
Bill No: ANM-ICS-33313
Discharge date: 06-Sep-2022
Refund has not been credited to my account despite providing bank details and PAN card copy to hospital. I am also enclosing the 'refund form' which I have submitted to Apollo

My final salary settlement after resigning on July 24th 2022 has not been made.

I'm pranay Ghosh i consulted Dr.Nitesh Jain for my 1.22CM RIGHT RENAL CALCULI LOWER CALYX he advised to do PCNL and claimed a successful surgery. But after 3months i did a NCCT KUB and the results showed that there's still multiple calculi seen in the right kidney which is conglomerated and measures 14x7 mm with a mean HU of 350. Later i tried to consult Dr.Nitesh Jain to help me out of the situation but he didn't give any proper response. Apollo being a renowned and one of the best hospitals in the country this is not an acceptable
behaviour. I want some proper action regarding this i trusted your hospital but they did false claims of a successful surgery.

Did no complete the treatment as per the procedure.
Left the paitent untreated and charged double for treatment.
Paitent is in pain due to unfinished treatment

I lodged my concern in the trailing message in grievance portal and also mailed several to [protected]@apollohospitals.com good no of times since [protected]@apollohospitals.com, [protected]@apollohospitals.com since 10th Aud'22 without resolution. such non responsiveness and repeated negligence to a discharged patient’s concern from such a reputed hospital is condemnable and really a matter of public concern.
[protected][protected][protected][protected][protected]-
Original message :
I was admitted as in patient as per details below and discharged on 29th July’22.
But sorry you to inform that I have not received yet the CD of Angiogram and the blood test report of Na, K etc blood sample collected in the morning of 29th July, the day of discharge.

Kindly arrange to send the copy of the Blood Test report & Angiogram CD which was not delivered to me during discharge to be couriered to my address :
J C Das, 4A, Doric Enclave, R G Barua Road, Zoo Tinali, Bhayamama Path, Guwahati-781024, Assam
M:[protected]

I am following up for last few days without any positive response.

Regards,

J C Das APD1.00.10108096 Patient identifier : DELIP 385935, Fifth Floor tower - I, T1 ward bed : 2525

Visited the hospital for dental consultation. I was okay with all the payment until they added registration charges and said that's the only way to register and generate reports.

They collected a lot of personal details like address, marital status, job etc. What use is it to them?

On being asked they said it is mandatory but why is registration fee mandatory in hospitals?...

Recently we have came to your hospital branch in nellore and one warden member is urging us and so serious on us to leave the patient room, we should be given atleast some time to see the patient, this is the same thing sisters used to be very harsh with patient contacting members.

We applied in nakuri for a job vacancy on Wednesday (31.07.2022) and we got a call from person on Thursday (01.08.2022) and he told us like he is calling from the HR department of apollo.He told us like you got shortlisted and you have a voice call interview in 1hour and he got 2500rs for the interview purpose.After finishing the interview he told us that you should attend the face to face interview on 13th of September then he got 12500rs...

Me and my mother are having fever and wanted to take an appointment with a physician. I have called Apollo Hyderguda branch to book an appointment for General Physician. I have called them multiple times and Everytime the call was put on hold and later disconnected. I can hear their staff laughing loud with out addressing patients concern. This is very unprofessional.