Apollo Hospital Complaints & Reviews

We have purchased pregastar 75mg of batch no-PA200802 OF MANUFACTURING AUG 2020 AND EXPIRY JULY 2022 PURCHASED ON 26 AUG AT 6-7 PM AT APOLLO MEDICAL STORE NEAR LARRY OWNERS PETROL BUNK GANDHI CHOWK KHAMMAM( DISTRICT ) TELANGANA STATE WE HAVE NOT INSISTED FOR THE INVOICE NOW CAN WE EXCHANGE THE STRIP .WE WANT TO BRING IT TO YOUR NOTICE OF DISPENSING EXPIRED DRUGS TO THE CUSTOMER .WE are fan of Apollo medical and hospital thank you very much please resolve the issue take action against them contact me ([protected])

Patient name: Subroto Dutta
UHID- AGHL[protected]
BED no.- ONCO-616
Date of admission- 23 August 2022

We had to admit Mr Subroto Dutta, my father under Dr Indranil Ghosh due to severe neurological issues and high temperature of 102-104 approx. He was diagnosed with Brain Tumor which is malignant in 2011. He gets treated under Dr Siddhartha Ghosh in Apollo Chennai, Vanagram since 2011. We get the best service there.
He is under chemotherapy under Dr Indranil Ghosh in Apollo Kolkata (Kankurgachi).

When we admitted him in the morning we were told he would undergo his brain MRI at 10pm.

When we visited the hospital we found at our dismay that he was not given a single medicine which he is due to take everyday inspite of submitting his medicine list including the medicines we got from home with Doctor's prescription. He was not given his sugar tablets before dinner. He was not given any of his 7 tablets which he takes after dinner including his anti-convulsion (Eptoin 300ER). When we questioned the sister in charge Ms. Rakhi Tripura she completely ignored and to our utmost frustration gave us the worst attitude. We were asking her the reason and she didn't even bother to answer infact she got busy on her phone with a smiling face and walked away.

This is what is the most disgusting fact that a brand like Apollo has such staff who is supposed to take care of patients but instead didn't bother to do her part and was so not apologetic. We called for the head sister who tried to defend her instead of taking any action. They infact lost half of our medical reports that we submitted in the morning and I had to stay overnight in the hospital to take care of my father wherein it was the nurse's job to do so. We gave him a twin sharing which was way out of our budget just to give him the comfort but unfortunately the cancer building is filled with such under trained nurses.

We took him out of the hospital with a Mri Billing of Rs 26000 which in general as out patient is just Rs 12000 approx. What was the extra charge for? I would have understood if the service was at par but even that was a horrible nightmare for us.

My father had to be admitted in AMRI Dhakuria's ICU ward because his condition deteriorated JUST BECAUSE of your staff's negligence.

I demand a proper justice and compensation to this insane billing amount for the negative care that my father received.

A brand like Apollo is getting hampered just because of staff like Rakhi Tripura.

Let me know if you need any documents and I guess you have access to view the CCTV footage of the chaos that happened that night near the nurse's station of the hospital's cancer building 6th floor.

Regards,
Saheli Dutta
Daughter of Patient

29th August 2022,
I had visited appolo hospital salt lake for consultation to one of the urologist
They first asked me to pay registration fees before consultation fees and was not treated properly ...

I asked why registration fee is ₹300 and why is it compulsary to pay when i am paying doctor fees ₹900

They confirmed it is mandatory

Bill no AMHL-OCS-5049705

with...

Orchid desk me jo ladka h wo aise baat karta h jaise patient par ahsaan kar rha h

Doctor aise waiting karwate h jaise hume koi aur kaam h hi nahi..

Sirf reports dikhane ke liye subha se shaam kar dete h

Ground floor par reception par admit desk me priyanka naam ki ladki h wo apne aap me maharani ban baithi h.

I, Tapati Patra, 21.07.22 I done Mammograms
core needle biopsy mass for HPE+ER/PR/HER2NEU+MIF AXILLARY NODES FNAC at heart center by Dr.Samundeswar @17000+.
When II done his I asked them can you send my reports by my mail, they toles we can. Thats why I done. But still they not send my report. I called so many times in their number, they not pick my call.
Apollo hospital (Chennai) do like this I never think.
I am requesting such a big organization pl send my report as soon as possible.
My mail ID -- [protected]@yahoo.co.in
[protected]

This is not about the telephonic person, it is about the Mamogram department in 2nd floor, Heart Centre Greams rod. Both the jr. Bengali and Sr Tamilian receptionists are extremely arrogant in behaviour. Telling lie and giving false info by saying "today no mamogram ud be done", which made us to wait additional 1 day. Also though my file submitted prious day evening but the patient had to wait next day upto 2.30pm. No supervisor is there whom i can inform about this ill behaviour. While asking these 2 arrogant ladies, they are showing their attitude as if we came there and begging them. The names are NOT called of as per order. Though it is my flair idea Apollo is a business hub to grab ONLY money, but we may not always need to bear the pathetic arrogant behaviour of any of your staff, right? When Mamogram dept is over-crowded with patients, then you must appoint enough skilled subject related doctors for that, right? For your info, i have submitted my full details above, i reside in chennai and i came this month with my patient.

My mother had various major operation under Dr Debashish Roy in the month of June. She was also diagnosed with malignancy.This Tuesday we planned to go for a follow up checkup under him but due to extreme bad weather and as i am 6month pregnant we didn't take the risk of going out as it is very far away from our place. So today we called his assistant to enquire when will doctor be available next so that we can plan accordingly as i too have checkup for my pregnancy.His assistant treated my mother in a extremely rude and unprofessional manner. Even when me and my husband went to talk to doctor when my mother was admitted we were treated in the same way. We won't tolerate such behaviour as we belong to a decent family. I want some serious action to be taken against her as Dr Debashish Roy is a an excellent doctor, i dont expect him to have such illmannerd assistant. Please look into this matter and take some serious action

My father had a corn surgery, I was asked to review with general surgeon to Dr. Bhuta and I paid the OP fee. Later Dr Bhuta said it's not a surgery case and he referred me to Dr Jagdish for plastic surgery. Dr Jagdish is saying this is not my case please go back to Bhuta and he is asking his OP fee, I went back to Doctor Bhuta and paying his OP fee.
I am paying unnecessary OP fee and both doctors are referring me to each other.

Many Thanks,
Amit Thapa

Dr Rajiv Annigiri not respond email. Send reports by email as his advice at 8/8/2022. Even i called and told him about mail and condition of patient. But he not reply till that.

If doctors not respond reports send by email, then why Apollo adviced patients to send reports by email??
Please take the necessary action

Regarding
Ganesh ch saikia, Guwahati

Sir everyday from lst 3 days i came in hospital and contacting in emergency both for getting icu/hdu emergency bed..but they are not giving me that but instantly thay are giving bed to others but not me..my patient is suffering from cancer and already kolkata apollo oncology written emergency admit to patient bt apollo emergency staff nit helping me

Hi there
I hope my complaint will be considered and appropriate action will be taken as needed. Actually, I would like to know that being a patient do I have a right to get information about medical treatments. I have requested a doctor that could you pls write me why are you giving progesterone injection. She asked me to me next day for this thing continuously for three days. But at end she said she cannot write anything like that if she cannot why she was wasting our time and money. Apart from this, I Did not ask anything extra except my history and pregnancy complication but she been stubborn and stuck on her words and never written but said us to come next with different excuses. This is how patient should be treated by doctor. I don’t think so. If she doesn’t like to help humanity she does not deserve to be a doctor.
I hope this matter will be addressed and some one will get back to me soon.
Thanks.

It is hilarious to witness that such a famous hospital Chennai greams lane main hospital...is lacking in every aspect...only unbelievable delay and delay had been faced...delay in conducting tests...even after giving time to visit have to wait very very long...it have became a burden for me... surprisingly very much long waiting process in every field...like a government HOSPITAL..

On 17th May I had a snapping problem in my right-hand elbow and I came to the Apollo hospital Bennargatta Banglore and consulted Dr. Mansih Samson. The problem that I was experiencing in my hand, after checking the hand visually without doing any test should have been found that I have a problem with my right hand ULNAR NERVE. A surgery date of 25th May was given and the surgery was performed on the same day. They did ULNAR NERVE TRANSPOSITION surgery. After 15 days the stitch was removed. Then the next day after the wound started to heal, I started feeling excruciating pain and the previous snapping problem in my hand remained the same. Then it came to the hospital and after seeing the doctor again he advised me to put arm pouch for another week and gave me medicine for swelling and pain and told me to wait for next week. There was no change in the next week, so after wasting the last few weeks, Dr. Manish Samson suggested me to Dr. Naveen Rao. Dr.Naveen Rao confirmed that it was a failed surgery. Today is the 68th day After this surgery. Still, the swelling and pain remain the same. After that, I met Pro. A Dr.named Deepa who was there contacted me and promised to help me in whatever way I need and after then now she is telling me she needs more and she can't help. They asked to do a Dynamic MRI during my last visit to the hospital two weeks ago and I did it. And they found that I have Snapping Triceps Syndrome. Then why did they transposition my ulnar nerve? Without doing proper checkups why did they done surgery? Who is responsible for the pains I have endured so far, the money I have spent, my time wasted, and the financial losses? I have not received an update. Still tolerating pain and wasting my time and money

Most inefficient apollo hospital kolkata. Labs are not able to test covid sample since 2 days. Treatment is very slow and ineffective. They are just making afraid and making money. Doctors are not providing patients conditions details or neither talking to relative. Management is also involved in the scam for charging huge amount of money.

My Father named Ramana Reddy aged 57. wrongly diagnosed with meningitis TB and used medication for 2months .and then all of sudden he got shortness of breath then after few tests they mentioned this is vasculitis not brain TB. he died due to heart failure on 23 June 2022. he is been wrongly diagnosed with tb and he is started on tb medication with out tb for 2 months.

Thanks,
Lokesh.

[protected] Forwarded message[protected]
From: O200428VuyuriVamsiPrasannaKumar.(PT)
Date: Thu, 30 Jun, 2022, 11:53 am
Subject: Payment failure refund
To:, Info Chennai

Sir,

I made a payment through Google pay UPI for my lab tests (message received from Ask apollo 71515 CPOE Services) on[protected].

Amount Rupees. 7610 debited from my bank account but Receipt was failed to generated.

Kindly check and Resolve the same.

V Vamsi Prasanna Kumar
Mobile: [protected]
UHID: AC01.[protected]
OP: CHMOPP7991620

Payment Details

UPI: [protected]@oksbi
UPI transaction ID:[protected]
To: appolohosptitalsenterpriselimited.[protected]@sbi
Google Transaction ID: CICAgOCr46CueQ
Date of transaction:[protected]

My mother Prabhavathi Ronde was diagnosed with meningioma for which she underwent a brain surgery on 4 Jan 2021 in NIIMS Hyderabad. For post surgery consultation we approached Dr Vijay Anand Reddy who suggested that we go for radiation. We agreed and paid advance for the same and my mom had the initial scan done for the same. However my father who had prostate cancer and was undergoing chemo at Apollo and getting treated by Vijay Anand Reddy passed away on March 1 2021. Because of the loss and the second wave of corona, we decided not to go ahead with the radiation as it was not very urgent. We approached the hospital I. May 2022 and we were told that the money will be returned. I have been following up with Miss Pavani from the accounts department who never has an answer to my question. The amount that we had paid is Rs 2 lakhs. I have been very patient all this while, however no proper response from the accounts department is forcing me to write this complaint. I am hoping to get my money back atleast now.

My Patient Pushpa Yadav is Admitted in Apollo Hospital, Belapur, after so much of struggle we had been allotted room no 8033. Now it has been one and half hour since we have been shifted in the room, still the case file has not been transferred to concerned desk...

This is regarding the admission which we had taken today at your hospital name Apollo women's hospital creadle.greams road Chennai.

We had confirmed to your admission department mr.premnath on 13th July 2022 and he has confirmed me that to come by 6pm on 14th July to get admitted.

I and my wife who is 9th month pregnant came to hospital at 6pm.

We had been adviced by Mr premnath to go to receiption and do the formalities.

We started doing the formalities and when we confirmed that we want a deluxe room (which was already been informed to mr.premnath 2 days back).

To our surprise I was been informed that they don't have room and asked us to wait for 15 min in lobby as they are cleaning room.but even after repeated request the room was not provided and after again and again request they said us that we will provide you a room in 2nd floor for time being at 7.30pm.we request your receiption lady to please support us with dinner as my wife was pregnant and she confirmed me that they will provide the food.but still even after repeated reminder my dinner took more than 40 min .

Around 8.30pm i again went to the receiption to know the status of my room. When I asked him about the status of the room he said further 30min need to be wait ...this time your people's are testing my patience. I asked them this what been said to me from past 6pm, and i[censored] don't have room ready then you should have informed me not come by 6pm as my wife is not keeping in good health.

I am very sorry to say but the behaviour of your receiption was very un professional and very rude in his replies.

His replies where

DID I ASKED YOU TO COME .
I CANT COMFIRM YOU WHEN WILL YOU GET ROOM.
IF YOU WANT YOU GO AND COMPLAIN TO ANY ONE.

I was shocked to see such an unethical person at such a reputed hospital.

I want explanation on this issue and also how your team be so irresponsible in behaving like this with the patient.

Regards

I called apollo for home service nurse to change my mom's catheter they asked me to provide information on whatsapp which I did after that they said they will call me back but even after 2 hrs I didn't rcv a call back so I called them back n I did not get any response when I contacted another person from apollo she told me u r her (first person) client then plz contact her I can't help u n did not rcv my calls aftet that when I kept calling the first person she said I will let u know give me sometime I was being polite n after 7 hrs of requesting them to provide me a nurse she told me that we can't provide a nurse as there is lack of manpower if there was anything like this she could hv told me early in the morning time when I called them for the first time instead of making me wait for them the whole day . N when I asked them why they didn't inform me this thing earlier they started arguing me literally they were screaming at me