Apple India Complaints & Reviews

The Complain is related to the Apple India Support Team as they have big business in india but they doesnot have the Email support team working in India. Also their policy and compliance are not ethical and not adhere to consumer. Issue Grievance - The grievance falls into two categories as mentioned below. I own an iPhone 11, and today, the back glass has been broken. Upon visiting the service center, they informed me that it cannot be repaired or replaced, and I am required to pay Rs 39, 000 for a another replaced mobile phone . When I inquired about the reason behind not repairing the glass, especially when other brands offer such services externally, they failed to provide a satisfactory explanation. Additionally, I asked for clarification on the decision to replace the entire mobile instead of just the glass, and they insisted on charging Rs 1, 500 for an explanation. This response appears to be unethical and non-compliant, as the company is unwilling to provide warranty support for a damaged product and is charging a high price for a mobile replacement instead of part support. I request a prompt response. Contact: [protected]

Hi purchased my Apple Airpods Gen3 on[protected] and I was using and handling it very carefully. I was facing pairing and connectivity issues with these Airpods and I called many times in Apple care and they always suggest to reset the Airpods and then pairing them again, After these steps it worked for some time then I called Apple again then I complained about the same and then they raise a complained Case ID:[protected] and now I am having the same issue with the AirPods again and they raise a Case ID:[protected] and they said maybe it is due to the Airpods firmware issue or maybe a hardware issue.

But I am really upset if I spend 18500 rupees on these Airpods and face the issue with this and the Apple technical team is not responding properly.
I visited Apple Select City Walk Saket New Delhi and I requested to check my Airpods but they said they couldn't

My Airpods is in a very good condition and there is no damaged but they are asking the diagnose charge and then the hardware charge too.

Now I am frustrated with the hardware quality which is very poor and they are not listening to me properly.

Apple Airpods 3 + Charging case MME73HN
Serial no./IMEI no.: SL7257Y1CYH

Hey there sir, I had done a payment of ₹34000 accidentally to apple services, without knowing what and where it went, I had lodged a complaint in sbi bank but there was no resolution, so I need my money back so that I transfer and purchase the right product and it should go to right merchant, it was my fault as apple has Face ID for payment option, and it got debited directl 4 times … so please help me with this issue, here are my transactions details which are successfully completed and I wanted the refund so that I pay to right merchant account . Transaction id :[protected]
[protected]
[protected]
[protected]
[protected]
I want my money back so that I can complete my total payment to right merchant, please help me with this issue, as this wasn’t helped since month and we need our money back

Hello there,

Can u pls call me. Iam trying to connect with you from yesterday but couldn't get through. Yesterday you were call me but at the same time i was on another call with my client and sorry for not attending your call.
Scenerio is my Iphone is still not working properly and that battery drain issue coming again and again after battery replacment by your Authorised service center i. e. Unicorn Service Centre, Colaba, Mumbai, Maharashtra, India.
As per your words, i kept that device My Iphone with me after receiving it from service centre. But that issue/error is not solved yet. My Iphone battery is still draining after no using of any application or not any sim card inserted in it, not to connect WIFI too.
I need perfect solution for this issue. No use of taking such expensive device if there no use of your service. Totally disappointed on this & not even expect it from Apple Co. Samsung & Xiomi are providing better experiance than yours. My Wrong decision was shift on IOS from Android. From last one & half i was suffering this issue and till todays date suffering it.
Apple advisor Mr. Sahil, you was promising me to take delivery of Iphone and incase any issue comes again you will take the responsibility on it, that was your word yesterday on phone call. And now you are not there to connect. If you read my Mail then urgently call me and give me the last and final fulfill solution on this. Now getting irritate by your worst service.

I am writing to follow up on my iPhone 13 Pro case, which has been unresolved since January 16, 2023. I am very unhappy with the way your team has handled this issue and the lack of a satisfactory resolution.

my iPhone 13 Pro developed a green screen issue after updating to iOS 16.2. I followed all the steps suggested by your customer care and visited the iPlanet service center, where they confirmed that this was a software...

Following the software update to iOS 17.1.2, my iPhone 13's display turned blank with a green line on top.
I visited Apple's authorized service centre, and they are asking for a paid replacement for the display since the device is out of warranty, which cost around RS 30000, even though the issue is due to the software update from Apple. I'm not the first user facing this issue after the software update. Over the past few months,...

The service station has damaged the device and try to act smart and ask customer to pay the charges. The devices was submitted to them and from 30th September 2023 till now. And the device went to RCA for buds replacement and it was successfully replaced by 3th November 2023. Device was never collected by the customer it went back to RCA for rechecking and they found corrosion. After the service station to pay the charges they said we will not. Don't submit ur device as they r not trust worthy Team.

The service station damaged the device and try to act smart and ask customer to pay the charges . The devices was submitted to them and from 30th September 2023 to now that is 5th. And the device went to RCA for buds replacement and it was successfully replaced by 3th November 2023. Device was never collected by the customer it went back to RCA for rechecking and they found corrosion. After the service station to pay the charges they said we will not. Don't submit ur device as they r not trust worthy Team.

I have bought iPhone 15 from mangalore maple store and within one month purple dots started appearing on my back camera so I visited maple store and even raised complained about it but it’s been 3 weeks I have not got any resolution or any assurance from apple side they just directly rejected my warranty...

I would like to formally lodge a complaint regarding an incident where my wrist was burned by an Apple Watch SE. Despite my persistent efforts and communication with Apple's customer support for over a month, I have not received a satisfactory resolution to this matter. The customer support representative, Ayesha, displayed a lack of professionalism by responding rudely when I inquired about the lack of progress in addressing this issue.

This issue has been persisting since 2020, as corroborated by a Times of India report. Regrettably, Apple has not taken any discernible steps to investigate or resolve the problem, which calls into question their commitment to addressing such issues and safeguarding the interests of their consumers.

It is disheartening that Apple has not acknowledged the problem, and this has left me deeply dissatisfied with their response. This complaint is submitted to express my concern and disappointment with the handling of this situation.

Apple Case number:[protected]

My iPhone XR, has been in excellent condition ever since I purchased the product. Recently upon updating to iOS 17.0.2, it lost all cellular connectivity. It showed cellular issue detected, and that an update is required to fix the issue.
However, the handset would not update to iOS 17.0.3.
Apple customer care ran some diagnostics online and I was advised to approach a local Genius Bar further.
The iVenus apple Genius Bar reset my iPhone and now the iPhone cannot be activated!
Kindly resolve my problem!

I ordered I phone 14 from Flipkart on 8 October 23 and the expected delivery date is 13 oct 23 also it is showing parcel is out for delivery but now it is showing on evening delivery is delayed due to operational issues and also delivery agent is not picking up the call

Good Morning..
​I am having an issue with my iphone 13 which i bought which is now in out of warranty, it was working well till I updated the software and now facing a problem with the screen, strange green line is appearing on the left side of the screen, this caused only when i updated the software and i need a solution for the above issue from your end.
As the Software faults are rectified from the company, providing malfunctioned software to us is totally a loss for me.
I request a service for my phone display kindly understand and resolve this issue as soon as possible.
a​ttached bill and others for your reference.
Thank you.
​Vijay
IMEI[protected]
M VIJAY KUMAR
Purchase: 1 YEAR 5 MONTHS

I bought my iphone 14 pro on 19th March on Chroma(online). This comes with a one year warranty from apple. Since July onwards which is just 4 months from purchase, my images and videos started having tiny water droplets like dots. I noticed this only in September when i paid close attention to the images and videos. The following are the incidents that followed:

1. I visited Ample Care( apple authorised service centre). They ask me erase all data and take off my screen guard(costing 1000 rs). And ask me to sign a t&c while submitting my device. The person tells me that by signing this t n c i would be agreeing that my phone screen or case could get scratches during repair and i should be okay about it. The list of t n c didn't contain such clause, so I said, i agree to the written t n c and would consider it as my consent, not anything vebal. The store person snatches away the ipad and aggressively asks me to leave.

2. I contact apple care support online and raise a ticket. They ask me to take my fon to another service centre and get it checked.

3. At the service centre (another branch of ample ) i am told that this is a damage caused due to laser light( strong party lights) and is not covered under the warranty. But for certain cases apple might give an exception.

4. I contact apple again, they say that they would do the diagnosis and help me get a positive resolution.

5. They ask me to share sample pictures and videos via a link (which i was unable to upload, so i asked them for help again, which was simply ignored)

6. They said that their engg team has confirmed that this is laser damage (without even checking the photos and videos)

My stance is that-

It can't be said a physical damage which i am responsible for because i have not exposed my phone to any strong laser light after purchase

I asked apple to give me example of what intensity of laser light can cause this because I am not a pro photographer, neither have i clicked pictures of laser rays or been anywhere where there were laser rays

If this laser damage is due to the usual airport scanners etc then the product itself is faulty and not suitable for market

I want to either be fully reimbursed the money I spent on buying this phone and return back the phone/ get the phone replaced/ get my all my cameras replaced by apple. In addition to this i want them to compensate for the mental harrasment i went through in the last few weeks and the loss of my screen guard.

After iOS 17.0.1 update to the latest in my iPhone13pro device the screen is completely green it worked in between all of sudden.
But now again the phone's display is green and am able to talk to siri but cannot access any other applications.
Its not a hardware issue as Apple will tell you because they can't commit to this its because of their software update.
Its a flex issue like certain high level update don't work on low SSD type for example.

Apple is responsible for this completely after charging so much for the product.

My iphone 13 pro suddenly started flickering and then turned completely yellow . The touch is working as I am able to turn on the torch, accept calls but I cant see anything apart from the yellow screen. I have the phone for almost 1.6 years and it did not even last 2 years . I contacted the apple customer service and they said to visit the apple repair store . This should not have happened but they cant do anything as its out of warrenty...

After 16.6 software update, my display completely turned white. Submitted my mobile immediately to iplanet. They quoted 37000 INR. I just paid only 1250INR for the test. Then reached apple support and escalated. First they said physical damages and after huge conversation there is no single dent then they said it is internal damage and unable to give exact information. After huge conversation on every day. Now they have taken free replacement, but now they are saying unauthorised modification but unable to give the exact information about this. I even reached multiple agents and none are answering the information. I have all the call recordings. Almost 30 days, the mobile is with them and still blaming customers and not giving the valid proof.

I have purchased iPhone 13 8 months ago and the iPhones battery health is draining.. service centre is also not cooperating with the issue.

Dears @ Apple

We had submitted the apple watch series 2 (Sr No. FHLTQV21HJLJ) at Aptronix store @ lower parel on Jan 1st 2020.

I have been following up since then but the issue has still not resolved and not getting apt response from Aptronix since years inspite of my follow-ups .

History of the first email sent -

Due to the cracks formed around the edges of the screen, the whole screen has come out. Since was out, did my best to preserve the screen and kept in the pocket along with the watch. However since the screen had come off, small sharp fragments of glass seem to have chipped out from edges and the screen also developed further cracks.

This watch was purchased In USA and we also understand from other users of the apple watch (series 2) that screens of these series are susceptible to cracks along the whole edge line and hence ; Apple keeping in line with the best customer service and quality product, offered to replace the same.

We request Apple to kindly replace the screen as there seem to be a genuine issue with this product glass. We have strong faith in Apple and its customer service . Personally have been using Apple phones, tabs since many years and never had any chance to complain however this is the first issue faced (watch screen) on apple watch and confident that apple will take this up positively & sincerely and offer a replacement FOC.

Thank You in advance for the same and looking out for the resolution.

Date of Incident: 01/08/2023
Case Number:[protected]
Full Description of Incident:
I bought a brand new iPhone14 from Amazon and within around 87 days of purchase the iPhone died. iPlanet care Service center has repaired my device, but they have put a scratch on the screen of my iPhone post service. I have refused to accept the device from service center as there was no scratch on the screen when I handed over the phone for service.

Apple customer care refused to resolve this concern and instead asked me to accept the damaged iPhone from apple authorized service center. I request Government consumer department to help me in this matter. My new iPhone is with service center from 15 days.

The service Center accepts that they put a scratch on the display while servicing my iPhone 14 by seeing the pictures taken of phone pre and post service. But not giving me a replacement.