Apple India Complaints & Reviews

Apple subscription I bought was cancelled and refund status on App Store is showing (refunded) as of 10th May.
I paid through my Icici debit card and even though it says it will be refunded within 5 days, I still haven’t rec the refund in my account . Plz get this solved

Your company is fraud named SmartyMix yaa, your website is showing the amount of I phone 13 of about 8000 but it's actuall price is 80 thousand
Wts!!!??

I have purchased new mackbook from apple store in indiranagar bangalore, In just 15 months 2 times service center has replaced both mother board and logic board, again and again facing hardware failure, now 3rd time apple service center want to replace my mackbook mother board .i am asking for replacement .i have extended warranty for 2 more years by paying 17 k . its under warranty .I have not collected my mac from service center . service id B0ORUSFZZPVP. MY PHONE NUMBER [protected], my name BRAHMENDRA JAYARAJU

I residence of shalimar garden extn 2 near Pannu chowk sahibabad dist ghaziabad, There are more than 10-15 Stray Dogs are there many of them bark at all times when someone passes beside them they also get to bite several times. So, It is requested to Nagar Nigam kindly look into this matter as soon as possible.

Hi consumer forum,

I sent my phone twice a time to apple care at Bangalore from delhi and both of time they had upgraded firmware which i already did before submit it to them.

They done same upgradation by his side on both of visits and done no repairs and kept saying the battery issue resolved post doing firmware upgradation. issue still remains the same and nothing improvement in battery. I am feeling helpless as neither apple customer support helping me out nor their Bangalore apple team. I am exhausted chasing them every single day and no resolution. i want to open a consumer forum against them and resolve my issue and replace my battery and if they can't do so then refund my money and take that phone back to them.

Apple support Case ID:[protected]
Job sheet Ref : DP14918942

Address of Apple where device was submitted :

Apple India Head Office Address
19th Floor, Concorde Tower C, UB City, No.24, Vittal Mallya Road
Bangalore
Bangalore District
Karnataka
India
560001

please take strict actions against them and help me to resolve my issue.

I purchased iphone 12 on 8th December 2021 with my HDFC debit card on EMI. Cashback of INR 5000 was supposed to be credited in my account after deduction of 3rd EMI, today on 5th April 2022 4th EMI was deducted but no cashback is received till now. I have printed slip on which the cashback details were mentioned as a written proof. Please help

My iPhone is heating very fast iPhone 11

The case Id specified is apple case Id registered with apple support. The process of handling the complaint is very bad. The service center denied the warranty citing some superficial scratch on my Airpods and request me to raise a request with apple support for further. Apple support took my complaint and was only reflecting the words of service center and they have no process to address the grievance of the consumer. The support team is only for software as informed by their advisor and they dragged me for 6 days and had the same saying of the service without even looked by another authority. The support team has no process to look into service center view and have customer grievance addressed.if the support team is only for software I don’t understand why they asked me to upload the photo of my product. There was no review done by their team for my complaint they acted as pure mediator between service center and me. They are not ready to provide the resolution in email citing policy. The email sent also doesn’t specify that the case is closed but the actual meaning is closed from their end. This service level expected from such a company is very poor.

I have given my Iphone 11 to Planet Care, Indrangar for service on[protected]. Its warranty's last day was[protected] . It had only Wifi/Bluetooth/Silent Button issues. But after 3-4 days when I called apple customer care, they told it had software issues and we can collect next day. But on 23rd when I went to Planet Care, they told Apple has rejected the service saying phone has been tempered. But actually this is the first time phone has been opened by Apple(or anybody) as it is already in warranty. When they switched on the device, It is showing battery is not a genuine product. But when I had submitted the device, Battery was original. Somebody from Planet Care or Apple has frauded me. It is very disappointing that how Apple is treating a loyal customer. Till Today they are not replying me anything and its not resolved. Please escalate this case and I want my phone replaced since the actual wifi issue is not resolved yet, also Apple service have installed a third party battery which is illegal and its a hardware issue .

Facing call drop issues and frequent bluetooth earphones disconnection issue

Having a terrible experience with Apple customer support. My 4-month-old MacBook Pro 14 Inch (M1 chip) broke down 2 times in the past 2 months because of logic board failures. The first time, I took it to the service center and they replaced the logic board in 10 days. I had to call multiple times to follow up with them. It was a terrible experience.

This time, I called customer support and asked for a replacement device. The support advisor scheduled a call for today to discuss the same. But to my surprise, I did not get a call. Meanwhile, as I am an Apple Care+ customer I am supposed to get onsite service but now the service center says that logicboard is not available and do not know how much time it will take. So, In a nutshell, I have no laptop and no ETA on the resolution.

I again make a call to Apple support hoping to get a quicker solution but to my surprise, the senior support team told me that a refund/replacement is not at all possible for Mac devices and I was provided with the false information in the earlier call. He also informed me that I can not escalate it further as his team is the last point of an escalation.

My simple questions are:

1. Is it ok for a premium device like MacBook Pro to break down 2 times in 2 months?
2. What is the use of having the Apple Care+ and paid premium for a device when you can not get a speedy resolution?
3. Can the customer support team be the last point of escalation?
4. What happens to my work while Apple is taking all the time in the world to fix the laptop?

Actually my mac book pro back lights are not working so i went to one of apple service center they denied to do service due to small damage in pannel bcoz they have to do this service in free of cost.and problem is with Strips only i said change the strips i will pay and they are saying we wont change the strips we will change whole display and panel it will cost 50k.

All there are saying for money.. my mac book bro is in certain eligibility Program still they are denied my service

Dear Sir or Madam,

Store location: F1 info solutions and services lajpat nagar pvt ltd L-108 109 second floor lajpat nagar phase II
Pincode: 110024
I want to submitt my problem that i got some speaker issue in my phone so i went the above service centre and told them my problem they told me submitt your phone here we will call you after 3-4days they register my case id and make job sheet and give it to me and send me back... After 1day they r calling Me and said that your phone is ready please take it back we have repaired your phone i got very much happy that they solved my problem withing a day so i went there they told me that sir we have changed your display I told them why you changed my display without my permission I got very much disappointed they said sir it was the apples policy so we changed but if you arise any problem we are giving you 90days warranty you can come again if you got any other problem... So after 26days my phone started heating up it get so much heated it starts burning my skin and also I got touch issue problem so i went back the above service centre and told them everything they again make a job sheet give it to me took my phone and send me back said that we will call you after 4-5days as we have to sent your phone to banglore... After 2days they r calling Me that sir your phone is physically damaged after that my silence breaks...please tell me they repaired my phone they changed my display without asking me at that time they didn't told me that your phone is physically damaged ( mesh of the speaker)..Now they r telling me this thing please tell me how I damage my phone itself it is not possible it is not my fault it is that technician who changed my display and damaged my phone ... I am calling you people continously it has now been 17days i want be able to join my college take my classes because of my phone I got stuck in delhi... Please i want replacement please solve my case ASAP... I can't take damaged phone and they said it is now out of warranty y should I take it back they finished my warranty also and damaged my phone... i want replacement they can't blame me for this because it's impossible to damage my phone itself so i want replacement... Please resolve my case I am genuine from my side...
{[Note to user: please delete this text and enter your message here]}
Name: Faizan Nasir
Phone No : [protected]
Time: evening
Contact method: calling
Case ID:[protected]
Regards,

faizan nasir

jamia millia islamia
zakir nagar
muradi road

Purchased a new charging cable in i store after 4 long years o[censored]sing without any complaints or purchasing any other accessories. i have apple 7 which i am using from September 2017. exactly after 4 years of completion first time in 4 years i purchased charging cable from i care for Rs 1800/- hoping it will last for next couple of year as i was using previous charger for 4 years without any damage still i have that. however this purchase was big disappoint for me as within 3 months charger was damaged due to low quality or internal damage product. the cover of charging connector which plug in to charging port is came off and inner part was visible. it came off towards the wiring part due to i was not able to push the charger in to the port. when i visit the i care in cochin. the response from technical team was not acceptable as a customer that this was damaged physically hence can not comes under warranty. even i show them the old non damaged charged what i was used for 4 years. but service person was not willing to listen and ignored saying this not our fault can not be repaired or claimed.
i am looking for the replacement.

I want to share my experience with Apple Service Centre in India. On 3rd October 2021 i bought a new Iphone12Mini at Flipkart. On 24th February 2022 just after 4 months while using it suddenly turned off and prodcued heat so i kept iphone aside for 2hrs and even after that when it didnt turned on i go to Service Centre in Rohtak, Haryana where they said that the phone has passed external vmi and will be sent to Bangalore and will take 10 days. I agreed and they sent it. After 4 days when i called service centre they said Banglore team gave a quotation that iphone is internally damaged andit does not come under their policy. I told tem that my ipone never even fall or come into contact with any deteriorating element and requested thr senior executive to investigate the case.she said she need 5 days and i agreed then after 4 days she called me and again said that Banglore team is denying and saying that the phone is unauthorisedly tampered by 3rd party so they not gonna fix it. I was shocked that first they said internal damage and now saying tampering by 3rd party. Like its clear na why would i take my iphone to 3rd Part when it is in warranty and why they giving two different statements. Maybe their technians did some damage to my iphone and now are not ready to accept it. I am just frustrated now as i was fond of Apple until i discovered this problem and pathetic services by it. I have surfed google YouTube where i get to know about the scam by Apple India Service Centre. Undoubtedly iphone is on the top in Mobile laptops, but what’s the advantage of these phones if they cant provide good services. Till now i was fon of Apple and never use to like anything or anyone saying against Apple.But guys this is my personal experience and just want to say that its better to buy other phones with less cost and good services than buying high cost iPhones with pathetic services. Think before you buy. Thank you.

I bought a iphone 13 pro max in dubai 2 weeks before. Now iam using in india. I have faced an issuse of network so i visited apple store near me last week. They said the phone having a cellular issue otherwise everything is okay. and they said it takes 5 to 7 working days to service this. i said okay. and now they contacted me yesterday and they were saying the phone having a internal damage. but i bought the phone 2 - 3 weeks before how is the new mobile having a internal damage? and they are the one who opened the phone first. Apple gave me a defected product or in the service period they done it the internal damage. and the apple store saying me for the service it comes 1.19Lakhs. they were saying the damages doesn't comes under warranty. How is that possible and after that i checked on the coverage apple product it says repair and servie is expired. the apple gave me a deffected product, so i need a replacement or refund for the product. and i attached the files (invoice of i bought the phone in UAE, Service record provided by apple store last week and i checked coverage false details)
My contact number is - [protected]
My email id is - [protected]@gmail.com

ON 23.02.22 i gave the phone to apple store
Store details:
Name: PlanetCare - Trichy
Address: No. 11C, Sippy Theatre Complex,
Shastri Road Trichy OLD SIPPY
THEATRE 620018 Tiruchirappalli
Tamil Nadu
Contact Number: [protected]
Email ID: [protected]@consolidatedgroup.in

Sir मुझे व मेरे एक साथी को अपनी अपनी बेटी के लिये apple 13 (128एमबी) का white colour का मोबाइल खरीदना था इसलिये मेरे बेटे ने फोन पर sri ganganagar apple store (annod) पर बात की उनसे मोडेल की उपलब्तता के बारे मे पुछने पर उपलब्थ बताया गया दुबारा 26 feb 2022 शनिवार को शाम 8 बजे मोडेल की उपलबत्ता व sunday को apple store खुला होता है या नहीं पूछने पर ans yes दिया गया मेरा city store से 75 km है मै और मेरा दोस्त sunday को 1.30 baje store पर गए तो हमे apple 13 (128एमबी) का white colour का मोबाइल दिखाया गया। हम आईसीआईसीआई डेबिट कार्ड से पेमेंट कैसे हो बात कर रहे थे कि कोई और custmer आए। अचानक हमे कह दिया गया कि ये मॉडेल तो 1 ही है आपको नही मिल सकता आप दूसरा colour या 256 mb .वाला ले लो. piece होते हुये भी हमे इस प्रकार मना कर दिया गया--- parveen kumar [protected]

My macbook air was not booting on battery and was working only on charger. I took the laptop to apple authorized service center F1 Info Solutions Jaipur, They said that it looks like a battery replacement case but they told me they first need to perform a diagnosis (900 Rs) to check by updating software, formatting the laptop. I didn't have a backup so I took my laptop created backup and then submitted it. The next day they tell me that it's not a battery problem it's a logic board issue they said they have tried with another battery and still behaves the same, quoted 35000 for logic bord replacement. They didn't even update software/ reset my laptop I think they didn't even open a screw and took 900 Rs for nothing.

I couldn't believe it so went for a second opinion, took my laptop to two different shops(C Scheme, Raiser Plaza) both checked with replacing battery and laptop was working fine.

TLDR- F1 Info is scammers who just want to pull maximum money out of customers' pockets. I want my diagnosis amount refunded in full because they clearly didn't perform it.

Respectfully apple centre
I would like to inform you that i have purchased my iPhone 12 pro max in july 2021
Being an iPhone user i was very happy but your customer service is pathetic in India. I was having issues with my speaker i went to service centre in Delhi (Address F1 INFO SERVICES AND SOLUTIONS PVT LTD L-108-109, 2nd FLOOR LAJPAT NAGAR PH-2. ) Phone number 41005854. They changed display of my phone without informing me or without asking me after that, They called me and gave me my phone back, I noticed some scratches but I thought to leave that, As my phone is okay now and i can use it, Using my phone for 1 week my phone started to heat up, phone was that much heated that it almost burned my skin, I thought may it will get blasted in sec or more. I went again to the same service centre as they told me that if anything happened please visit again we will do the needful, they took my phone again to Bangalore service centre as they did before, after 2 days i got a call in the morning on[protected] that you phone is physically damaged HOW??
I gave my phone in a working condition NO PHYSICAL DAMAGE as written in the job sheet. YOUR APPLE CHANGED MY DISPLAY WITHOUT INFORMING ME OR WITHOUT ASKING, now that the phone is damaged because of your SERVICE CENTRE they are asking me to pay 67000 to get REPLACEMENT WOW… than I disagreed for the same then they guy on the call started to bargain from 670000 to 50000 to 30000
WHAT KIND OF BARGAINING POLICY IS THIS??😡
Now That all is your fault
I HAVE TO PAY THE AMOUNT IS THIS WHY WE BUY THE I PHONE WITH NO SECURITY.
MY PHONE IS UNDER WARRANTY
I WANT THIS ISSUE TO BE RESOLVED ASAP
I HOPE AND TRUST YOU THAT YOU WILL RESOLVE THE MATTER.
Case id is [protected]
My e-mail [protected]@gmail.com

IPhone XR bent from top itself day by day

I just want to know how someone bent their phone without damaging the glass.
The representative of apple are making fools of Indian peoples by saying everything is a physical damage, they just always runs a small test on their laptop and said your phone is ok and we can’t fix your iPhone but you have to pay Rs.39000 to replace your phone. I don’t know why you people giving warranty of 1 year just say we are apple we don’t provide any technical support or warranty on our products. Worst service providers in India even MI or Real me can provide best services to their loyal consumers.
My case id is[protected]