Apple India Complaints & Reviews

IPhone XR bent from top itself day by day

I just want to know how someone bent their phone without damage the glass.
The representative of apple are making fools of Indian peoples by saying everything is a physical damage, they just always runs a small test on their laptop and said your phone is ok and we can’t fix your iPhone but you have to pay Rs.39000 to replace your phone. I don’t know why you people giving warranty of 1 year just say we are apple we don’t provide any technical support or warranty on our products. Worst service providers in India even MI or Real me can provide best services to their loyal consumers.
My case id is[protected]

I just want to know how someone bent their phone without damage the glass.
The representative of apple are making fools of Indian peoples by saying everything is a physical damage, they just always runs a small test on their laptop and said your phone is ok and we can’t fix your iPhone but you have to pay Rs.39000 to replace your phone. I don’t know why you people giving warranty of 1 year just say we are apple we don’t provide any technical support or warranty on our products. Worst service providers in India even MI or Real me can provide best services to their loyal consumers.
My case id is[protected]

I brought iphone 11 64gb varient black on[protected].
On dec 04 i recognised camera focus issue and submitted to icare service to look into it.After 5 days i was given the phone back which camera was replaced. Again after 10 days issue is repeated(total of 4 times i have submitted for repair)even my phone is out of warranty sitting in service service which its not acceptable and again on 18th feb 2022 i got deliver of phone which i repeatedly got issue the next morning and reported to icare centre, each and every time changed camera and delivered it to me. From past dec device isnt with me and its just sitting in the icare centre
im really fedup of the service and i demand a resoultion on this. I really dont want the phone, give me new device nor re-imbursment...Each and every time being a consumer im compromised... But its not acceptable, i have invested on the phone with some decent earning and savings...
Kindly close this issue...

Hi,

My name is Srikanth N and I had purchased a Macbook Air 2019 from Flipkart on 2nd July 2020. Correctly after one year of purhcase and one month after the warranty expired, the Macbook started showing Battery problems. One day, it refused to power on. Due to the second wave of Covid and also family problems( Getting affected with Covid), I was unable to contact Apple support for repair. After a month or so I contacted Apple and I was asked to contact the Aptronix repair center and since the device was out of warranty, I was asked to pay 38000/ for motherboard replacement.

I paid the amount and I expected the repair center to change the motherboard and solve the problems for me but after 2 days, they called me back and informed me that the Macbook Air was beyond repair and by changing the motherboard the issues were not resolved.

They asked to purchase a new Macbook and informed me that my Macbook was of no use any longer.

I had paid 83000/ during purchase and I also paid 38000 for repair. What ever they asked me to do, I did and now the repair center was unable to help me and they are pushing me away and telling me my 83k worth Macbook Air is scrap.

PLS HELP!!!

I am using iphone 12pro max which is in warranty till 22nd april 2022 the problem is phone networks turns to ‘no service’ while using my device in charging and phone gets ‘heat’ and using all applications and mainly call gets disconnected while using phone in charging i went to apple authorised service centre they simply just reset my phone and gave me back and issue didn’t get solved still my phone not working properly with this problem and warranty’s getting over.

Hello Team,

Recently my brother bought iPhone 12 it's cost of around 55k to 60k. But they didn't give charger along with mobile.

In the market even for 10000 cost phone also providing along with charger and headphone.

Apple company says that why they are not providing charger and headphone in box means their answer is to save environment using less paper or cover or plastic. This point is ok. But this point is not ok in the above issue because they make box very thin because in the box only mobile is coming but if we want to buy a charger separately they are giving in box extra means they are selling the charger for high amount in a separate box. Don't know that providing all accessories in box is better or making each accessories in one one box is better think once I am requesting you and begging your attention on this issue. Because apple charges huge amount for mobile as well as charger and headphones.

Please I am requesting you team please take any action, with the action apple company should give all accessories along with mobile i.e charger and headphone.

And please Indian people's money from Apple company

Sometimes sensor is not working and, you guys say its a fast charging phone it not working properly i have done a complaint and you guys not at all careing my problems worst phone i have used in my life

Please note the purchase order has been irresponsibly cancelled giving the wrong reason putting on the customer by updating fake comments.

Even after raising issue to customer care was failed to provide the accurate information and order was cancelled with client consent and claiming to refund after 7 days is costing the customer bank charges to bear which is due to negligence and integrity issue by Apple employees and shipment team.

I have never denied to pay the money which i have placed order for.

Ipad touch id is not working and it is under warranty, the ipad is 3 months old.

Service centre guy just looked at it and said it will be out of warranty because there is a dent at the left corner bottom,

Its a bruce, like scratch not dent, but i was denied service.

MATTER MOST URGENT

Dear Sir / Madam
Order no W[protected] i had placed an iPhone order on iphone website today i had received the consignment in Bluedart Courier.

1. Without seeing the product in physically i purchased iphone pro max but unfortunately its looks very big in my hand, so asked for a replacement for iphone pro from Ms. Manasi (customer care service advisor) she says no replacement, my question is very simple when we are getting replacement in Amazon why not in iPhone website.

2. Ms Manasi says no replacement, no cancellation how it's possible? First of all product purchased in website also it's costed Rs.1, 39, 000/- not a small amount, i should be comfortable in using it.

3. Either i want refund, replacement or cancellations anything if it's not possible will go with Consumer Court with valid justification.

4. I wanted a immediate revert on this or will put my credit card in dispute payment transaction and cancel the card also i won't open the received Bluedart consignment.

Here attached the phone dimensions in my hand, Call Centre Conversation with Ms. Manasi, The Bluedart consignment received and unboxed it.

am an COVID postive since 3weeks, was hospitalized since 2weeks and returned last week from medication, not able to visit any near by istore to check physically to buy the product, i trusted in iPhone website and purchased it, but unfortunately not getting any good support from iphone customer care team.

Hopefully you will understand the concern and help to resolve asap.

Thanks & Regards
D Francis Xavier
GSM +[protected]
[protected]@gmail.com

I was installing new software update but downloading 12.1 GB of 12.16, an error occurred automatically, after that download get canceled and it happens two time ....

Dear apple team

Hope my issue will get resolve here
My details mentioned below
Job Sheet Number:[protected]
Issue faced Date : 6 Jan 2022
Apple Service center name: pcss solutions panjim Goa India

Serial no: C7CDR1L70GQ3

Repair no: G[protected]

Mob no : [protected]

Apple id or Email: [protected]@gmail.com

Reason for writing: my warranty has been abused or canceled due to charging dock was damaged due to black mark as per apple banglore india or pcss goa service center.

I have purchased Apple iPhone 12 mini white 256Gb, on flipkart online india, month of October 2021, unfortunately it didn’t come ON ie on 5th Jan 2022 on same day i took it to a service center Panjim upon which they said it need to send it to apple banglore for further checking… when i called service center after 5 days to see whats the status… i have been found that apple has put a note saying its ABUSE due to damage in charging dock I immediately called apple india to know what exact reason why and whats the meaning of abuse but i din not get any good clarity from apple team in-fact i requested apple team to share me the pictures where it has been damage where they could not share me such images of damage then later i waited till my iphone reaches back to service center panjim… where i notice there was sorts of black marks inside charging dock it could be visible because of white color iphone black spot can easily noticeable i made it clean in front of apple service center guy and requested him to send again to apple banglore for warranty but he was not ready to send again, he was not ready to send the device 2nd time since i have been ****** off for a long time at-list for 2 hours time on same day that too keeping others customer on hold, also i was not happy with service i said and then he finally agreed to send my device back to apple banglore… after couple of days i found my service been abused again due to no reason and service center says it because of charging dock damage.

Here i am totally in different thoughts 2nd time when i sent to apple it abused for no reason and it came back, my point here is if phone is not open by repair center to check what exact reason why my phone went off for no reason if fallen in water or physical damages i would have accepted but this is like i am being punished for just small black spot inside the charging pin where my warranty has cancelled but here i want to say its not charging due to damage in charging dock but it should have charged or come on with wireless charging adapter which I myself has tried and also service center people has checked in front of me that it dint even come On with wireless charger as-well i am sure theres problem internally to the board where no one tries to inspect internally, i request you team to look into this where there will b good picture to find whats went wrong.

Now i want to know just because of small black spot mark inside the charging dock my warranty is been rejected by apple service center and apple banglore

If my iphone was fallen in water or had physical damages i would have accepted but just due to small black spot my warranty has been cancelled this is not at all acceptable in-fact i am a iphone 8 user for last 3 years and before that i have used iphone 5s for 4 years none of this phones gave me such problems this is first time i had worst experience and that too in two months and gets canceled due to small black spot on charging dock this is seriously not acceptable

But unluckily I dint not capture any pictures of black spot there and and also of after cleaning black spot that time my device is as clean as new also request to inspect my device again and share me the pictures of damages which are there.

I have not collected my iphone from service center yet.

I hope my issue will get resolved and please inspect my device again am sure my charging pin will be OK there is a issue with mother board i feel….

I have attached my invoice copy for more easier to proceed

Waiting for positive response

Thanks and regards

Girish Naik

My name g. Radhakrishnan([protected]) and the iphone in mumbai through arihant infocom. The model no, sku mlld3hn/a
eid no.89049032007008882600092896369527
serial no.Xxv972wwyj
ime/meid [protected]
the total amount by self. The said has to took by one mr.Madhu bhandari @ angel bhandari and try to registrar her iphone registrar through her name. Without my permission the office request not registrar and activate the number please. Her contact number is[protected]. Her perosonal email is angel : [protected]@gmail.Com,

Company gave me dead Iwatch I ordered it from flipkart and noone is providing me any resolution its not working at all i want this resolved and also a harassment i have been trying since 8 days but no resolution flipkart or apple both are not help please help consumer complaints watch is for 15650.and both companies are disconnecting my call again and again.

The company claims the phone to be water resistant with a rating of IP67 under IEC standard 60529 (maximum depth of 1 meter up to 30 minutes).
But even while I was caught i rain for less than 5 minutes with just some splashes, they say the phone is water damaged and not covered under warranty.

This complaint is with regards to the behavior & fooling customers by Apple. My son had purchased a I-phone 7 Plus (128 GB) in Bahrain. On his return to India he configured the device & gave me for my usage. Things were fine until a fine day my phone got locked & was showing Phone locked to owner (Activation lock). Since that day me & my son are continually following up with Apple care & explained them the device was purchased in Bahrain & the bill is misplaced. They seem not to be bothered on furnishing all details 7 we have spent hours on Voice call with their customer care & they have taken screen sharing option with our personal laptop to view the exact details & ended up saying to contact or get a bill again from Bahrain. My son did try reaching to the shop person where the device was purchased, now the shop person says he is not sure of our purchase & cannot reissue any duplicate bill. The device was purchased in the month of July 2020 & my son returned back to India on August 2020, problem started with the device from end of October 2021. To prove that we are the genuine owners to Apple we had emailed them the device box along with the IMEI number & mine, my sons Aadhar copy, Pan copy & my sons Bahrain driving license, CPR copy. On emailing them we again contacted customer care & informed them all details whatever possible we have shared & again the only thing they say that they accept all our details, but they require the original bill else the device cant be used. Our only point is they can verify our documents shared for proof & can verify my phone number as well. This is an absolute harassment & we really do not understand what else proof needs to be submitted, does Apple require our own house proof & tax paid receipts for the property just to rectify their device & that too after we purchasing it. Attaching few pictures that was being shared with Apple.

Also attaching few pictures screenshots taken the emails sent by Apple, whenever contacted / emailed or called on customer care they will provide a case number & ask to share the case number in-case the problem not solved. However when contacted next time the new person has to be explained everything from the beginning & we have to end-up without any solutions. This is why I meant they are absolutely harassing the consumers without solving the issue & also make the issue bigger when it can be solved by simply fooling us by saying they will escalate the issue to higher authority & resolve which never happens & never happened in our case as well.

Hi Team,

My Iphone 12 rear glass was damaged and same was repaired after it was sent to bangalore from your service centre site. I was charged Rs 7542 as the repair cost whereas After speaking apple customer service I found only the Rear Glass was damaged and same was repaired replacing the rear system unit which is the terminology used to repair the rear glass damage on iphone 12 and new model. They also informed that there is no charge involved as per the bill however I have been charged a huge amount. As per apple care plus plan which I had purchased the service fee should be Rs 2500 only when its rear glass damage. Please let me know why I had charged such a huge amount when there was no other damage or defect detected in the phone?

Request you to look into this and resolve the issue with proper details on the billing discrepancy.

Please find the attach file for your reference. ::

Case :[protected]

My contact : +91 [protected]

Name : T.Shanthi

I have purchased Apple Ipad air and my Device coverage info very clearly shows as Apple care+ coverage available (this device is eligible for additional coverage until 29 August 2022) however when i spoke to Customer care (Sandeep and couple of other few) wasting 2 hrs of my time, they very happily say its some kind of "TECHNICAL GLITCH" because of which am seeing this message and asking sorry for it.

This is definitely not accepted, i don't want to penalized on non purchase of Apple care + and mis leaded wasting my time and energy for 2 days running behind multiple people and very frustrated finally to hear "TECHNICAL GLITCH" from such a big company. Pathetic and Atrocious.

How do i get this issue addressed and fixed now ? what is the process to Raise a Legal complaint against this issue ? Please let me know

Regards,
Shanthi

Dear concern,
I have paid Rs.76.00 (SMS) is attached .

Dear Customer, INR 76.00 is debited on ICICI Bank Credit Card XX5000 on 27-Dec-21. Info: APPLE ITUNES. Available Limit: INR 2, 18, 586.88. Call on 18002662 for dispute or SMS BLOCK 5000 to [protected]

It is done on 27th Dec. 2021.

Advise why I am unable to excess I Cloud .

Regards

Niraj Pratap
[protected]

I have purchased MacBook Air on Flipkart, received it on 22nd October, 2021.
It has been giving me "app not responding" reports whenever I do multitasking. I have reached out to Service centre at Abids, Hyderabad, They said there might be a software issue which can be resolved by updating or rebooting the device. I didn't want to follow the procedure cause it is a brand new MacBook and I wasn't expecting such troubles. I am expecting a replacement which is surprisingly not provided to apple customers exclusively in India. Hence I request Indian consumer complaints forum to look into the discriminatory policies followed by multinational company viz., Apple and provide me with an appropriate solution.