Apple India Complaints & Reviews

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Hi,

I've been having trouble listening to the audio on my current Apple device (an I phone 12), and I can only do it if the call is in speaker mode. I bought the gadget on January, 2021.
I use Apple devices and have done so since 2015, starting with the I Phone 6, XS, and 12, Air Pods Pro, and Gen 3 Apple Watch series.
After displaying a great deal of brand loyalty and costing a premium to buy a pricey phone, it started having hardware problems after 1.5 years o[censored]se.
Despite being a brand advocate of Apple products, this makes me feel quite disappointed with the service and quite surprised with the hardware issues in just 1.5 years.
Please give this situation your full attention and give me a prompt solution.
Apple Support Case[protected]_10_2022_11_31pm

My Mobile: [protected]
Name: Shana Priyadarsh
Date of Incident: 12 Sep

FULL DESCRIPTION OF INCIDENT

I have a New MacBook Pro 14” (Under Limited Warranty) which has developed an internal crack on the display without any damage on external display glass or aluminium case. Apple authorised service centre called it as a physical damage without providing any evidence or justification.

There should be a clear policy set up to make demarcation between physical damages and product defects. I genuinely consider this as a product defect rather than a case of accidental damage, as the device was never mishandled in any sort and I am also concerned on my future purchases from Apple, as there is no clear Policy on Physical/Accidental damages vs Product defects.

I raised the below case details with Apple support and had it further escalated and received no support from as well.

It is not my intention to take any legal action and exercise my right here, but I would be forced to take legal action if Apple do not support me in this case as this is a genuine case of a product defect and I need it to be resolved amicably and is a matter of justice.

DETAILS OF THE CASE FOR REFERENCE

MY CONCERN:

My new MacBook Pro display started developing an internal crack though there is no crack on the external glass or dents on the laptop. The device did not have an accidental fall or neither it was mishandled.

After taking it to Apple Authorised Service centre here in India, Bangalore, they have classified it as a Physical damage thereby calling it as accidental damage that cannot be covered under warranty. There is no justification provided as to how one person can break an internal display, without cracking the external glass or causing damage the aluminium casing behind the display or any signs that the Mac underwent a fall showing signs of dents or mark to any part of the device or neither opening the device in any ways

I confirm that this is purely a product defect OR the least Apple should have a clear policy on how internal display cracks can be classified as a Physical damage without calling all cracked displays as a fault of customer. (There is clear evidence for watermarks, Case being opened, but not for display cracks)

MY EXPECTATION FROM APPLE

1. Study if this is genuinely a product defect: I want Apple to research and review to see if there is indeed a Product defect in the manufacturing that is leading MacBook Pro displays to start developing internal cracks, and the causes behind it

2. Provide me a valid justification for calling this defect as a physical damage caused by consumer: There is no justification I can think of and I genuinely want Apple to justify or provide me the policy that they followed here on how an internal display can be cracked without breaking the external glass as I believe glass does not bend and hence you cannot press the front display to break it or neither by showing any bend on the external display or to any other part of the device showing signs of a fall or brute force applied. So how can a consumer break an internal glass.

3. Provide replacement for my damaged display, in case Apple finds no justification after proper review that this is caused by consumer.
Acknowledge that there is a product defect in the new MacBook Pro M1 Pro Line up, in case there is one.

References

Apple Authorised Service Center Ticket:[protected]

Apple escalation ticket number:[protected]

Affected Product: MacBook Pro (14-inch, 2021)

Issue: Vertical lines

Serial Number: FX47FNP0C4

Hi,

I need to report my unpleasant experience at an Apple Store (Tresor, Outer Circle, Connaught Place, New Delhi).

I went there to buy a Type-C adapter for my iPhone. I faced some rude and unprofessional behaviour from the staff there. Below are the key pointers from my encounter.

1. When I asked about the adapter at the reception counter, the person (Ms. Sanya) first charged me the whole amount and then showed me the product. Although I found it strange, I went along as I thought Apple store guys are supposed to be thorough professionals.
2. I got the adapter, went to the counter and asked for an invoice.
3. Ms. Sanya first asked me to wait for 5 minutes to get an invoice.
4. After some time, she came back and told me that I can’t get an invoice. The reason she quoted was not what I hoped to hear at an Apple store.
5. She unapologetically denied giving me an invoice just because the accountant had gone for lunch. A very pathetic reason I have ever heard.
6. During this whole conversation her tone was rude.
7. When I insisted on getting an invoice, instead of arranging for one, the manager (Mr. Pramod) very rudely gave me back money in cash.
8. This shows disregard to the value of a customer’s time, right to ask for invoice, and denial of general courtesy that is due to a customer coming to your store or an authorised one.

I would request that this message reaches the right management personnel who can ensure that I or any other customer doesn’t face such bitter behaviour next time we visit you.

Kind regards,
Vivek Singh
M: [protected]
Email: [protected]@yahoo.com

I’ve visited Apple service center after booking an appointment they waited me for more than hour and also they spoke rudely to us

My mobile repair also in pending and its been delayed
They charge huge amount but the quality and service they provide for product and customer was very low and its been disappointing to me that im using apple product

Please take action on them
Adress of service center : Apple authorised service center - Aptronix -banjarahills 500034

Apple complaint

During the month of August, i was facing an issue with airpods 3rd gen that the right bud was not getting charged while it is places in charging case and even the same remains connected to bluetooth device i.e. iphone, even when its placed in case.

I approached service centre on 24th of august to get the same issue addressed, the service centre sent the product to apple repair Banglore where they returned the product as it is stating that we couldn’t find any issue and i was out of town my friend collected the same from service centre with right bud battery dead inside the case which was more than 50% charged.
On 24th september, i again deposited the airpods with service centre to get them repaired, hoping they have missed the repair earlier, keeping in loop customer care and service centre. They assured me that this time same won’t happend, if same happens then u can take a legal action against them but again same thing happened and product was returned as it is on 10th of October. Again case was charger 80% and right bud having 0% battery even inside the case, which i reported to service centre.
Since its an apple product, it is believed to be product of quality and an issue might occur with a product and getting them repaired or replaced is acceptable but getting frustrated by again and again visiting service centre to get my product repaired not once but twice even then not getting the solution is unacceptable.
It cost a customer following-
- It is mentally exhausting to visit service centres again and again while taking a day off from your job and still not getting solution.
- product i.e. the charging case gets so much scratched as service centre handles product without protective case and in such a ruthless way that it has attracted scratches all over its body.

Now as i am going for consumer complaint - I want to get my product replaced with a week.

I've been a frequent customer of Apple for the past 10 years. My perception of Apple has been set due to the longevity & quality of its products. But that is not my experience in the recent times.

On January 1st of 2021 I purchased an iPhone 11. Only after 6 months, the battery life started to deteriorate too fast without any particular reasons. After waiting for some more moths I approached Apple Service Center & submitted the product for almost a day for a detailed diagnosis. The battery health was around 92% then; and the service representative ignored the problem stating that according to apple diagnosis the health is fine & the product is running at its best. I waited again to see if some software updates might fix the issue, but unfortunately the battery life is getting worse to a state that the product is rendered useless.

I also have access to some other mobile phones & its battery experiences. It is unacceptable to see that a product that I paid INR 54, 900 who's battery life is similar to none and speakers not woking properly while a phone half the price from a company like Vivo lasts more than that of this phone which is older than 2 years.

When checking the battery health, it stays still at 83% but doesn't even last 2 hours properly. I can't imagine that health going below 50%.

My faith in Apple for your service will depend on the action on this experience as I would like to push for a Replacement of the faulty product that is not worth its price

The product got defective in 37 days and the display is not working.

It costs me 1.84 lakhs and it got defective in just 37 days. They either gave me a defective product or the build quality of the product is not all good. If it ATLEAST six months old, it is okay to get some small respires. But it just 37 days, it got a defective display. That means the product is not all relatable or they have given a me a defective p[roduct.

THEY TOLD ME THEY WILL GET IT SERVICED AND THE ESTIMATED TIME IS 30 DAYS. I DO NOT WANT THE COMPUTER TO BE OPENED AND REPAIRED. ONCE IT IS OPEN FOR REPAIR, I ASSURE YOU THAT THE PRODUCT WILL GET THE SAME ISSUE OR ANOTHER ISSUE MORE OFTEN. THAT IS HOW ALL THESE PRODUCTS WORK. AND THEY ARE DELAYING IT FOR 30 DAYS AND THEY WILL NOT EXTEND MY WARRANTY 30 DAYS.

I AM WORKING ON THIS COMPUTER AND I AM WITHOUT MY WORK TOOL FOR NEXT 30 DAYS. THAT IS A LOSS FOR ME TOO.

I NEED A NEW COMPUTER INSTEAD OF THIS DEFECTIVE ONE. SINCE IT IS ONLY 37 DAYS, AND I JUST PAID THE FIRST EMAI YESTERDAY.

I REQUEST YOU TO GET ME A NEW COMPUTER INSTEAD OF THIS FAULTY COMPUTER.

UPMANYU SINGH KATIYAR
September 16, 2022

I bought anodized aluminum GPS series -7 watch on dated:-25-Nov-2021.I used to do indoor cycling wearing it but in the month of August 2022, i realized that my power button is slightly hard as compared to my brother’s series 7 watch.i visited Service Center F1 INFO SOLUTIONS & SERVICES PVT LTD
16 116 31, GROUND FLR, CIVIL LINES, , KANPUR, UTTAR PRADESH, India PIN-208001
https://f1infoservices.com/ on 07-Sept-2022 the Service Center told me that your power button got RUSTED so it is not working properly.They sent my watch to Bengaluru Head office in India from where i got information that “pay Rs.33600/- and your watch will be replaced.” But it is in Warranty Period till[protected].I never ever expected this type o[censored]nexpected quality from apple.i never go for swimming but apple shows the ads that person is wearing apple watch during swimming.i think apple makes marketing strategies to sale more and more products through fake advertisements.i am dissappointed a lot by the act of apple product and apple service center and in future i will not recommend anybody to purchase apple product coz apple product are not capable to tolerate BODY SWEAT also and their parts got rusted by body sweat.

I ordered an apple earphone for 2000 rs with guest login. I got an order confirmation as soon as I ordered. After tht I couldn't track my order with the invoice link they sent when I clicked and entered my email ID and order no .it showed no user like this exist. Moreover I got a message ur address in not able to be located. I expected a call from any representative regarding my order nothing came up.so I just tried contacting apple customer service. Wen I contacted a women spoke to me saying as per ur order number an address is there.kindly say tht i[censored] want me to cancel it.i said my address but she said my address given for delivery was different. Hence they can't deliver or cancel my order. I gave her all details of mine still was not convinced. I paid my amt and product is not delivered .isn't my right to get my product or my amount refunded back. It's too hurting to lose my hard earned money.can u pl help me to get my amount back. My order ID w[protected]. I have the recorded call of the customer care executive as the proof and order confirmation screen shots.pl help me

Don't buy Apple products from amazon

Service center has damaged my Macbook and is refusing to repair and the MacBook is having issues for 3 years

Have been facing issues with the phone since the day I purchased it and Apple Store re-installed the software in the 1st week. But today, after 2 months, at 1.30-2am, the phone got completely frozen and started flickering, with the touchscreen absolutely not working.

Apple wants to open my open and check but I don't want to open my phone, then it is no more a new phone.

I want a replacement!
Apple customer service is pathetic.

My request

I have purchased the Apple 85W MagSafe Power Adapter (for 15- and 17-inch MacBook Pro) on 8 september 2022
when it delivered it did not support to my MacBook Pro

I need Apple 85W MagSafe 2 Power Adapter ( for 15- and 17-inch MacBook Pro )
I want to return the product and purchased this one Apple 85W MagSafe 2

I am helpless now because I have called on your support and they said that we cannot accept return or exchange.
There is no use of this Adapter to me and My macbook has been offline for 4 days and there's important data in it and i need it ASAP Please
I am willing to pay extra charges for shipping or anything.
Please help me out from this
Thanks

We want Iphone charger with are iphone...

I have purchased mobile 4 month back but since this morning my charger is not working so I reached out customer care, due to no service centre at my location I need to travel 100 km far from my location.
What kind of service offered or am I stupid who spent approximately 70k for this product and now need to more invested money as well as time.
So please I would like to request stop selling products and first put more focus on service rather than selling & more selling.

I bought an iPhone 13 pro last year but it was having some issues with the touch, I didn’t think much of it but then in July this year I decided to visit the Apple authorised service center as my phone is still covered under warranty. Ever since, I’ve just been running around from one service center to the other and nobody is helping me with the solution other than reseting my phone which I’ve already done many times and the issue is still there. They’ve all been telling me that there is no issue with the phone even after I’ve provided them with so many videos of the phone’s touch not functioning. I then decided to contact Apple customer care online, again, the same story. The advisor said they would help me but after a lot of back of forth they asked me to reset my phone to check it once again and then stopped responding to me. Then I got in touch with another advisor, who said they would help me but it seems like nobody wants to help. They are delaying it for no reason. Because it’s been more than 2 months since I’m trying to get a replacement for my phone but there is not even 1% progress.
My warranty expires in November and after that it’s obvious that nobody will look into this case.

Please look into this and get it escalated

Macbook air m1 bought in september 2021, started showing display error exactly one month after warranty. There was no accidental physical or liquid damage. It stopped working suddenly as I was working on it and then showed multiple lines on the display. The service centre also admitted that there is technical issue of apple and not beacuse of any damage by the user. But since it just got after warranty I'll be charged 34k for it. I had a conference to attend on 4th october 2022 wherein I needed this laptop and money. This whole situation gave me huge mental distress and financial liability. I bought macbook on a student discount from my savings and all modifications (extra expenditure) only to be charged 34k again only after one year for the damage which is not even my fault.

I have attached the following:
1. invoice of the article bought
2.email conversations with service centre
3. pictures of display of macbook
4. confirmation letter of my conference

I want a atleast refund of the repair cost and compensation for the mental stress caused by this damage beacuse I wont be able to attend international conference which was very important for my career.

I purchased the Apple iPhone-13 mini model 2months back directly from the Apple Online store at very expensive rates ( INR 69900 ) and gifted it to my father on his 61st Birthday, Within the 2months of the period the phone is completely dead now as per the report received from the Service center.
I visited and requested Service center for replacement or for a refund however Service center told me that they are not authorized to take the decision for replacement or refund only M/s. Apple India Pvt. Ltd. can take decision, hence I contacted the OEM.and I submitted the defective phone to service center.

However the experience with the Apple Service executive is very bad, Every time I call on the call center number new executive come into the picture and says he or she will take the ownership for this case and will connect with me further and gives the commitment to call me back, however no one calls me and every time I need to contact them.They have system that they provide some link where we can put only message from where we nigher receive any reply or no one calls you.it seems its only one side communication which increases frustration.Also Apple company have no Escalation Matrix from where one can reach to their next levels, only call center executive are handling your cases.

Service center and Apple have informed me that per the Apple's warranty policies they are ready for repairing the device, not ready to do the replacement or refund.

Hence, After such a bad experience I logged the complaint in the National Consumer helpline for getting support towards getting the replacement of the device or complete refund.Grievance Number: 3774980

Since I logged the complaint in NCH someone from Apple company connected to me as a customer relationship executive after about 5-7 days.But unfortunately she was not having any information with her about my ongoing issue and once again she said she required one more day to investigate with the service center and she will call me back.Surprising she was not even having idea from where I purchased this phone.
Before receiving call from the customer relationship executive I had informed to the service center with the written email regarding not to repair the device, if they want to diagnose the root cause of the failure they can send that phone to Apple Repair Centre situated in Bangalore and they can share me the report of failure, but for the repaired device i didn't expressed my approval anywhere.

Customer relationship executive once again called me and informed me that service center had summited the device to the Apple repair center for repairing purpose only.
Also she said that 'I have given approval for repairing to the service center, If I would have requested for replacement or refund to Apple before submitting the device to Apple repair center they could arrange my call with Apple Sales team'
With this kind o[censored]nprofessional approach, I am totally frustrated and feeling helpless.

Hence, I request you to please involve in this case and help me to get the replacement / complete refund against this defective iphone, to give penalty to the Apple India Pvt.Ltd. and to give me some compensation for wasting my valuable time adding to my frustration which affected my anxiety and mental health.

I bought a brand new MacBook Air 2020 last year. On literally the penultimate day of my warranty-coverage, my display just stopped working. I immediately approached an authorized Apple service center within my warranty and claimed for the service/repair. Mind you, only the display was non-functional; all other functions were just fine.

The service center reverts back saying there is a burn on the motherboard due to a short, and I will have to pay 35, 000INR for a new sister/motherboard component even though I'm under warranty and this burn/short is not my fault. I have no history of power surges, use only official genuine Apple adapters, no water-damage, no overheats, nothing as such that would have caused this short in the board as an "external" factor as they claim. This is 100% a manufacturing defect.

I talked to Apple Support, and was assigned a representative named Monika that would repeatedly say the same robotic "I understand your issue, but there is nothing we can do about this" for weeks, and would quote irrelevant excerpts from the most updated Apple warranty policy which I have read from top to bottom absolutely knowing my MacBook is well-within the bounds of warranty-coverage.

She had been quoting clause (b) of the "WHAT IS NOT COVERED BY THIS WARRANTY?" section that says:
"(b) cosmetic damage, including but not limited to scratches, dents and broken plastic on ports unless failure has occurred due to a defect in materials or workmanship"

The audacity and stupidity of this person, for comparing an internal short on a mother/sisterboard with cosmetic/physical damage... One call she says something else, another something else, and she takes days to revert back with absolutely useless information as if it's some favor.

Monika kept delaying me for weeks saying the same "we have POSITIVE news for you! We will re-diagnose your device!" as if it is actually some positive news and a favor to me. The same loop repeated for weeks, and then she stopped responding before I asked to speak with her senior (Himanshi).

Now, Himanshi has been lying to me the same way with new, "senior" twists. She does not respond or revert back at scheduled call times. She told me my MacBook would be sent to Bangalore to the Advanced Repairs Center and then be diagnosed by first-party Apple engineers instead of the second-party service center ones. She told me the MacBook is being sent the next day, and has since then completely stopped responding. Today, when I called the service center, after more than an entire week, I find out that the laptop is STILL with them and they have received no such instruction from Apple to send it to Bangalore.

Even the service center has been awaiting Apple's action/response/verdict to move forward. There is no transparency or structure whatsoever.

This cat-and-mouse game has been going on for over a month now, and my job relies on working from home from this "premium" laptop, so I have not been able to work for the entire past month. I am losing clients left and right. And here are Monika and HImanshi, lying to me, not responding, not escalating anything, wasting so much time, and trying to cheat me with irrelevant warranty policy clauses as if I'm illiterate.

Apple has to be the most surprising scam as of yet among all the product brands I have gone for. Even local Indian brands provide better "service" than this.

They have the same cycle: engage the victim and tell them you'll revert back to them in 2 days, then make it 3 days, then move the "resolution" to the next week since the weekend is the next day — rinse and repeat.

Is this what I paid a high premium for? Just for the Apple logo and nothing else along with it? Is this the "premium" Apple boasts? Is this the state of the "customer service" this overrated, overpriced tech-giant curates? I am literally never in my life buy Apple products or endorse them to anyone. It is a shame I opted for the "premium" Apple ecosystem and all my devices are Apple — but not anymore.

My brother-in-law is an advocate, and I will be taking this to court with the notice involving ALL relevant Apple parties.

References:
Service Case ID:[protected]
MacBook Invoice #: UHDO[protected]