Apple India Complaints & Reviews

I bought an iPhone 13 pro last year but it was having some issues with the touch, I didn’t think much of it but then in July this year I decided to visit the Apple authorised service center as my phone is still covered under warranty. Ever since, I’ve just been running around from one service center to the other and nobody is helping me with the solution other than reseting my phone which I’ve already done many times and the issue is still there. They’ve all been telling me that there is no issue with the phone even after I’ve provided them with so many videos of the phone’s touch not functioning. I then decided to contact Apple customer care online, again, the same story. The advisor said they would help me but after a lot of back of forth they asked me to reset my phone to check it once again and then stopped responding to me. Then I got in touch with another advisor, who said they would help me but it seems like nobody wants to help. They are delaying it for no reason. Because it’s been more than 2 months since I’m trying to get a replacement for my phone but there is not even 1% progress.
My warranty expires in November and after that it’s obvious that nobody will look into this case.

Please look into this and get it escalated

Macbook air m1 bought in september 2021, started showing display error exactly one month after warranty. There was no accidental physical or liquid damage. It stopped working suddenly as I was working on it and then showed multiple lines on the display. The service centre also admitted that there is technical issue of apple and not beacuse of any damage by the user. But since it just got after warranty I'll be charged 34k for it. I had a conference to attend on 4th october 2022 wherein I needed this laptop and money. This whole situation gave me huge mental distress and financial liability. I bought macbook on a student discount from my savings and all modifications (extra expenditure) only to be charged 34k again only after one year for the damage which is not even my fault.

I have attached the following:
1. invoice of the article bought
2.email conversations with service centre
3. pictures of display of macbook
4. confirmation letter of my conference

I want a atleast refund of the repair cost and compensation for the mental stress caused by this damage beacuse I wont be able to attend international conference which was very important for my career.

I purchased the Apple iPhone-13 mini model 2months back directly from the Apple Online store at very expensive rates ( INR 69900 ) and gifted it to my father on his 61st Birthday, Within the 2months of the period the phone is completely dead now as per the report received from the Service center.
I visited and requested Service center for replacement or for a refund however Service center told me that they are not authorized to take the decision for replacement or refund only M/s. Apple India Pvt. Ltd. can take decision, hence I contacted the OEM.and I submitted the defective phone to service center.

However the experience with the Apple Service executive is very bad, Every time I call on the call center number new executive come into the picture and says he or she will take the ownership for this case and will connect with me further and gives the commitment to call me back, however no one calls me and every time I need to contact them.They have system that they provide some link where we can put only message from where we nigher receive any reply or no one calls you.it seems its only one side communication which increases frustration.Also Apple company have no Escalation Matrix from where one can reach to their next levels, only call center executive are handling your cases.

Service center and Apple have informed me that per the Apple's warranty policies they are ready for repairing the device, not ready to do the replacement or refund.

Hence, After such a bad experience I logged the complaint in the National Consumer helpline for getting support towards getting the replacement of the device or complete refund.Grievance Number: 3774980

Since I logged the complaint in NCH someone from Apple company connected to me as a customer relationship executive after about 5-7 days.But unfortunately she was not having any information with her about my ongoing issue and once again she said she required one more day to investigate with the service center and she will call me back.Surprising she was not even having idea from where I purchased this phone.
Before receiving call from the customer relationship executive I had informed to the service center with the written email regarding not to repair the device, if they want to diagnose the root cause of the failure they can send that phone to Apple Repair Centre situated in Bangalore and they can share me the report of failure, but for the repaired device i didn't expressed my approval anywhere.

Customer relationship executive once again called me and informed me that service center had summited the device to the Apple repair center for repairing purpose only.
Also she said that 'I have given approval for repairing to the service center, If I would have requested for replacement or refund to Apple before submitting the device to Apple repair center they could arrange my call with Apple Sales team'
With this kind o[censored]nprofessional approach, I am totally frustrated and feeling helpless.

Hence, I request you to please involve in this case and help me to get the replacement / complete refund against this defective iphone, to give penalty to the Apple India Pvt.Ltd. and to give me some compensation for wasting my valuable time adding to my frustration which affected my anxiety and mental health.

I bought a brand new MacBook Air 2020 last year. On literally the penultimate day of my warranty-coverage, my display just stopped working. I immediately approached an authorized Apple service center within my warranty and claimed for the service/repair. Mind you, only the display was non-functional; all other functions were just fine.

The service center reverts back saying there is a burn on the motherboard due to a short, and I will have to pay 35, 000INR for a new sister/motherboard component even though I'm under warranty and this burn/short is not my fault. I have no history of power surges, use only official genuine Apple adapters, no water-damage, no overheats, nothing as such that would have caused this short in the board as an "external" factor as they claim. This is 100% a manufacturing defect.

I talked to Apple Support, and was assigned a representative named Monika that would repeatedly say the same robotic "I understand your issue, but there is nothing we can do about this" for weeks, and would quote irrelevant excerpts from the most updated Apple warranty policy which I have read from top to bottom absolutely knowing my MacBook is well-within the bounds of warranty-coverage.

She had been quoting clause (b) of the "WHAT IS NOT COVERED BY THIS WARRANTY?" section that says:
"(b) cosmetic damage, including but not limited to scratches, dents and broken plastic on ports unless failure has occurred due to a defect in materials or workmanship"

The audacity and stupidity of this person, for comparing an internal short on a mother/sisterboard with cosmetic/physical damage... One call she says something else, another something else, and she takes days to revert back with absolutely useless information as if it's some favor.

Monika kept delaying me for weeks saying the same "we have POSITIVE news for you! We will re-diagnose your device!" as if it is actually some positive news and a favor to me. The same loop repeated for weeks, and then she stopped responding before I asked to speak with her senior (Himanshi).

Now, Himanshi has been lying to me the same way with new, "senior" twists. She does not respond or revert back at scheduled call times. She told me my MacBook would be sent to Bangalore to the Advanced Repairs Center and then be diagnosed by first-party Apple engineers instead of the second-party service center ones. She told me the MacBook is being sent the next day, and has since then completely stopped responding. Today, when I called the service center, after more than an entire week, I find out that the laptop is STILL with them and they have received no such instruction from Apple to send it to Bangalore.

Even the service center has been awaiting Apple's action/response/verdict to move forward. There is no transparency or structure whatsoever.

This cat-and-mouse game has been going on for over a month now, and my job relies on working from home from this "premium" laptop, so I have not been able to work for the entire past month. I am losing clients left and right. And here are Monika and HImanshi, lying to me, not responding, not escalating anything, wasting so much time, and trying to cheat me with irrelevant warranty policy clauses as if I'm illiterate.

Apple has to be the most surprising scam as of yet among all the product brands I have gone for. Even local Indian brands provide better "service" than this.

They have the same cycle: engage the victim and tell them you'll revert back to them in 2 days, then make it 3 days, then move the "resolution" to the next week since the weekend is the next day — rinse and repeat.

Is this what I paid a high premium for? Just for the Apple logo and nothing else along with it? Is this the "premium" Apple boasts? Is this the state of the "customer service" this overrated, overpriced tech-giant curates? I am literally never in my life buy Apple products or endorse them to anyone. It is a shame I opted for the "premium" Apple ecosystem and all my devices are Apple — but not anymore.

My brother-in-law is an advocate, and I will be taking this to court with the notice involving ALL relevant Apple parties.

References:
Service Case ID:[protected]
MacBook Invoice #: UHDO[protected]

My iPhone 12 has 5months warranty in April-2022 and facing this issue since 5moths now it left with 1month warranty. and I contacted apple support and visited around 5 Apple Authorized Service Centers. they ran a diagnosis and they said everything fine in your mobile and returned it to me in the same condition and they blamed it as network provider issue. Then I tried both Airtel and Jio Esims, but in both the cases Network disappears suddenly and never I turn ON Flight mode and turn OFF then the network will appear. but whereas in the Physical Sim Card Case it works fine. the issue is only with the Esim Card. before that I contacted apple support and followed up nearly 30days but still no proper response. in service center they said during their diagnosis if the test will fail then only they proceed for the repair otherwise they return the mobile.
as per my knowledge based on my working experience in Motorola Company for 3 years and Graduation in Electrical Engineering, The Issue is with "IC which is Related to the ESIM". the issue persists for ESIM Card only, when I tried my physical Sim card in my iPhone 12 it works fine.
the service center personnel missed the simple logic.
this is the knowledge of the Apple Service Center Persons.
Finally Im Demanding Replacement and Refund for my mobile, Compensation for wasting my time and money..
Case ID:[protected]
SERIAL No: GV4GD58E0F0Q

Respected sir/madam,
I am an iphone user. I have med with a problem with my iphone as the display of my newly bought iphone 13 pro max's display has not been fully functioning . It has some faults. The display is becoming white (fully white) and the display is not visible.
I bought my iphone in january this year with such a high expectations that it is the best smartphone but as a negative side of it this incident happened. My phone was at best performance and was physically at its best.
This incident made me very sad. Now i have given this phone to change the display at the authorised service centerof apple. But as its a brand new phone i wishes to have a new and sealed phone so that such incidents wont occur again in due time
This is the second time i am having this problem. At the first time, when i reset my phone, the display became working amd i thought that it was a bug but then after some days this occurred again leading to fully damaging my pbone as it became white only. I cant see anything past thewhite screen. Hence that lead me to the suission of my iphone to the authorised service centre of apple for the display replacement under warranty but i insist on having a phone replacement itself as the display problem may come again
So i wish apple would take my complaint seriously and do accordingly and give me a bramd new iphone.
Thank you
An iphone enthusiast and a lover.

The product was being purchased from Apple authorised store i Sense, Hanafi Telecom Private Limited, Kharghar, Navi Mumbai, by my daughter Dr. Akanksha on August 15, 2022

They told for booking of purple colour product which was our choice. It was done with a promise that delivery will be done within 7 days.

They have taken our old product i-pad and also insisted to take insurance for the new product to come in 7 days. Issuing the insurance without the product was an unfair business practice.

After 07 week on enquiry they told that purple colour not available and another colour was chosen for delivery.

The full payment of Rs. 65445/- was taken on 24.08.2022 but till date neither the Tax Invoice was given nor the product was handed over.

This is a serious issue and needs proper investigation and action including redressal of our grievance.

-Date of incident:26 July 2022
-Serial number:DX3J10480F0X

-Submitted my Apple iPhone 12 (newly replaced unit of phone) two time with apple authorized service center for repair, the respective service center is sending the product to apple service center in Bangalore. I have seen that they are sending the product with the minimum amount of protection in the courier. The Apple nor the service center is not taking accountability for the scratches on the phone which occurred both the times during the transit.

I would like to get the product the product repaired or replaced ASAP

I have registered complaints with Apple support but no resolution has been found.
Case ID:[protected]

Hi I had purchased a macbook pro end of 2019/early 2020, the Laptop Logic board has completely failed and too replace it I need to pay a huge price for which I can get a good windows laptop. In addition to that their Service Center also needs my Apple ID credentials just to replace with a new one. Isnt this data security issue?

Service Center details - Uni Goregaon East, Mumbai

The hardware is of poor quality, and will not sustain, what is the guarantee that the new board might also fail in next few month?

As per apple own policy the logic board should work a minimum of 5 years, and here is hardly 1 - 2 years of Life.

This is to bring to your notice an incident which took place on 15 August, 2022 at your Apple Store located at “18, NWA, Club Road, Punjabi Bagh, New Delhi – 110026.”

Two elderly customers named Anil Kumar and Rama Parashar (both over 62 years of age) were mistreated, harassed, and intimidated by the employees at your store. In particular, the sales representative with the name of “Saquib” threatened and verbally assaulted the customers. The customers purchased a charger from Saquib and were misled. Even though the customers told Saquib that they needed a charger for ipad, he sold them a fault/defective product that was overheating the ipad.

When the customers returned to the store to return the product, they were met with hostility and outright intimidation. The sales representatives kept them standing for several hours with no water and intimidated them. Their behavior was harsh and unreasonable.

This behavior by your team members flies in the face of Apple’s renowned customer service. The phone number of customer is [protected].

I purchased my phone approx 5-6 month ago and I noticed that my phone screen is too much yellowish I started noticing but I didn’t care about this until i got many bad reviews on my edited photos then i have to contact apple care and service centre and because i am a photographer and editor also so i am having a huge problem regarding this yellowish screen i tried every steps and every settings in my phone to get it whitish tone but it didn’t, my 2 brother have i phone and when i compare my screen with them my screen looks too dull and yellow but their screens are damn good in colour and look even one of my friends have iPhones 12 he also have whitish screen then why i have this yellow screen. I contacted apple service centre and the directly denied they said we can’t do anything you have to complain directly to apple . And i tried contacting apple but they also denied even they knew that they had given me the defective phone and they giving me bad excuse and said we can’t do anything but the reality is I received defective apple phone . I had seen same iPhone 12 in store and some other places as well they all have good screen but mine was defective and even my phone is in under warranty but they are denying because they also know that this is a defective piece they sold to me, And screen gets off and on automatically.
Please help me regarding this issue i am having too much problem now because of this yellowish screen.

Intermittent restarting issue from first day of purchase. It’s been 4 months, 3 case managers and 4 times device submission and the issue still remains. Apple service centre, Bengaluru refuses to replace the device inspite of issue proof provided in the form of panic full logs submitted by me as well as iCare the Apple authorised centre. Last excuse was the battery was replaced and the phone given back. It’s been 8 hrs since I’ve received the device after so called battery change and it’s switched off again. Quite frankly Apple feels they can play the fool with Indian consumers as this would never be the case in any other country.

I as a customer not able to see the manufacturing date of my apple product purchased as apple are recalling their product due to hard ware issue which is manufacture on or before 2020 oct.I was facing same issue with the product so took my gagdet to service centre there they are saying my product is manufactured on nov 2020.But in the box only the year which is printed is 2019.and i cannot witness the manufacture date myself i have to trust what the customer service people say.this should not happen in future.since apple is an international brand its warranty is valid and all policy is valid globally.I am launching this complaint so that any one who purchase product should not be fooled by such moralless companies.and this matter to be taken to the main officials

I have brought apple I phone 13 Pro & Apple watch series 7 on[protected] from Croma..Since next day apple watch speaker crackling during call .I went to croma customer complaint office.They told that this will take care of Apple only so i went to Apple Authorised service center placed at Himalaya mall, Ahmedabad named Unicorn InfoSolutions Pvt ltd.Ton[protected].They accept the problem & keep the watch with them & sent to bangalore .On 5 th August-2022 they told me to take watch .They explained me that there is no any hardware issue it was of software prob & it was updated so your watch in now ok & free from problem.Next day same problem happened & i went to the center & they accept the problem & keep the watch with them & told we will talk to apple company & replace the watch.They also told that this watches are not repairable.since brought the watch i have faced the same prob & till date not get my watch .I want replace the piece otherwise give refund.

Amit

I have purchased
Apple iPhone 11 (White,
128 GB) on 23.01.2021
[IMEI/Serial No: [protected] ] .However on 02.08.2022 my phone is automatically turned off and with remark that I phone needs cool down as temperature of phone so high. Even after more than 5 hrs when started phone it repeatedly shows same messages. I hve visited apple authorised service centre Ivenus, Nashik. However service centre Engg told that there is problem of hardware of I phone and can not repair. I hve spend Rs. 53999/- for purchase of this phone due to reputations and credibility of apple company but I am shocked as phone is not operational only after 17 months. Please change the said I phone and replaced it with new I phone 11 so as my trust will remain with company. Please reply me immediately

Hello Team,

I am having issue with my 2 month old iPhone 13, but the resolution provided by apple support is not satisfactory

As i told them(apple team) earlier for replacement of my product because of following issues
Heating
Right corner Display pressing problem ( when i press display right side area quite bit more then black spot create when i press same pressure to everywhere then other display area won't give this type of problem ) build quality of back panel it give sensetion of halo under back cover it is minor but this is company issue and i have an right that i get from constitution that to satisfy customer need .

I am student and nearby me there is no service center so i am afraid if 14 day return policy ends then i have to face major issues all time.

Please indian government take an appropriate action against my complaint and please be with me till they give me replacement of my i pad air 5

I am going to share one video with you please watch that

Bought on 25th julay
Delivered on 1st August

सर मै अपनी apple ID और पासवर्ड भूल चुका हूं और मेरा बिल भी खो गया है मुझे अपने iphone का डुप्लीकेट बिल भेजे मेरा iemi नम्बर है [protected] है 🙏🙏

I placed an order for a pair of earpods on the apple india website on 12.07.2022 . Order no. W[protected]. It was delivered on 15.07.2022.
From the start i found it bit faulty. I sometimes have to connect and remove and connect again to get it to work with my iphone 12. Soon however i noticed that whenever the wires moved there was static sound in the ears. The worst was when the mic completely stopped working and now I can no longer use it to make calls. The website and after service is awful. They drive you around in loops with absolutely no results. Chatting with the customer support didnt help either. I ordered the earpods off the apple site take ensure quality and originality of the product as well as expecting good customer support. I paid the fill price as well. However i feel like I have wasted my money.

I bought MacBook Pro in June 2020. In 10-15 only it started getting SUPER HOT AND EXTREME BATTERY DRAINAGE. Went to the service centre waited 7 days got it repaired. Then again same issue happened, again visited the service centre they did not repair it properly. Same issue kept happening. Then my laptop went out of warranty. And due to Corona crisis i could not go before the warranty period. Now it's been 2 years and it is having same issues...