[Resolved]  Bajaj Icx 7 Induction Cook Top — Poor and Pathetic after sales service

Address:

West Bengal

Hi

My Induction Cooker (Above mentioned model) was not working properly since 28th July. On 29th entire day I tried to connect with Bajaj customer Care @[protected]/[protected] but the call never got connected. Mailed them on 30th and within 20 mins they reverted. Mr. Premananda Bahadur of Lokenath Enterprise came at around 3pm on Saturday to service the Induction cooker. At that point of time the IC was working perfectly but we have had experience that after working for some time it again starts defaulting and goes back to 100C. He suggested that the Main PCB needs repair and did so and charged 750 including service charge.
He used one of the saucepan which i use regularly to check. After working he shared his numbers and left in a hurry.
When I was about to use the IC again after he left, there was a scratch within the main heating circle which was not there earlier(photos attached). Also when I thought of checking the IC again it started defaulting. The problem which I had still persists.
I called him up and he said if I want someone to check the same then have to wait till Monday.
I called Lokenath Enterprise, the person who recd the call was Mr. Sahu (he refused to give me his full name) and after sharing my concern started giving baseless remarks which is just not acceptable. He was extremely rude.
Since no one was trying to help and as usual the above mentioned customer care numbers could not be connected, I wrote my concern to Bajaj. Till now several mails (unable to attach the mails as it is in PDF format) have been shared but no one has bothered to revert.
Never thought a brand like Bajaj would do something like this.
I sincerely request you to pls look in to the matter.