AppsDaily Complaints & Reviews

I have my phone insurance done and i am not able to operate my phone properly I request you to please give my phone amount and take the mobile phone or else i need to take help of my uncle who is a police

AD_T_200116_2938098
original claim application couried on . acknowledgement from apps daily has been recieved on 12/2/16 with intimation that claim documents are incomplete. when i tried to enquire about it with the following local authorised persons (Mr.john - [protected] and Mr.Narendran - [protected]) they are not responding to my calls.

Claim Intimation ID: AD_D_241015_2816625

Total Damage Claim.

I have submitted my all documents to the insurance company within time limits, they received all the documents on 12/12/015.

Then, after assuring me that my all documents have been verified, they update me after one month on 13/01/016 that there is a shortfall in my documents.

However, I again resend my documents to them by courier on 15/01/016, have received the documents on 19/01/16

Untill, now there is no update coming from the insurance company.

My claim id 2820121
my mobile total loss becuese not claim amount my account
ple urgently deposit ban account na [protected] bank of baroda mumbai

I have been harassed by the apps daily front line executive Mr.Anil from Hubli.

Background : I had insured my mobile handset at the time of purchase through apps daily. When I had applied for claim . I received the claim approval after repeatedly follow ups like a begger since I have been following for the claim of my handset since November 2015 which had got damaged .
Since they asked me to submitt all the documents to Mumbai office to process the claim further I did so immediately in the month of January 2016 after I received their mail of supporting documents required.

As per their communication the claim was to be credited within 20 days. I waited for the same and at January end they send me a sms saying documents are incomplete please send the required documents again.

With no fault of mine I had to send the documents after Co ordination with Mr.Anil. He says smartly yes 1 more form needs to be attached which they never informed me earlier.

In this case I lost my time and the refund is still pending even after submitting them again the pending documents on 3rd February to their Mumbai office.

They should credit my claim immediately now as I have waited to close this issue since November 2015.
It should not take this long any which ways.

Also Mr.Anil has a very bad response to my calls . Whenever he feels he attends the calls else no. He simply tells I am busy.

I don't understand how can a person become so busy that even he can't reply with sms for continuous 3-4 days every week I followed with him.

I found him very irresponsible and lethargic person working for apps daily. Don't know about others.

They should remove him from work and he should understand the pain a customer has waited so long to resolve this genuine case.

My claim should be credied immediately.

Under INTIMATION ID : AD_AT_041215_2873128

Pathetic service by APPS DAILY.

I took insurance of APPS DAILY and 2 peoples snatched my i phone 6 on 3rd December 2015, so i requested for claim and submit all documents as per rules on time on 17th December. They verified all document in 7 days which is their TAT time and they reverted me on 24th December that there is one short fall in document that is STAMP of retailer on original BILL but that also i provide them on 28th December 2015 since than my claim status is pending and they are saying again and again my document is still verifying. As per them there is delay in my case from third party company named NEW INDIA INSURANCE from which they will get verification and claim amount but the point is they are verifying document from last two months just to verify one bill. I need my claim amount . kindly do needful

Thanks& Regards
Amsal Hasan

This is for your information I lost my mobile phone I launched police complaints for same and I sent all my necessary documents on dt 25 Dec 15 at ur address today I call ur customer care dept then I know my above mention claim was rejected due to late Mr Karan told me ur employees Sir if I sent 25th Dec by courier and u received late how is possible to reject and police dept investigation and not singed. I visit Baroda branch office many but they told no problem u sent ur claim done but today I worry if we taken ur app insurances u never told

So I request u pl revert open my file in ur end i[censored] want any support I am ready otherwise I will go consumer protect and IRDA for same

Pl look the matter and resolve as early as possible

Kameshwar Singh
[protected]

This is the worst experience i am having with AppsDaily. I was using Lumia 1520 handset which got a minor liquid damage where phone was infected with a coloured spot at the top right corner. I spoke to Nokia service centre about this issue & after completely checking with the phone I was was informed that it is a liquid damage &changing the circuit would fix it which would cost me 13000 ₹ Repair cost. So I decided to go to my insurance company which is AppsDaily. I submitted the claim for the same & My phone was picked up a week after submitting the claim i.e. on 18 November 2015. Then On 3rd December 2015, I got their response that we have checked with the phone and the repair cost is going unto 11750 which is approved and payable by insurance company itself. I was happy till then. Meanwhile when i was checking the claim status online, Every time I was getting the date postponed by more two days. This continued for two weeks. After two weeks on 17 December 2015 I got an email from them stating that the phone repair cost is getting upto 20900 & so it will be considered as Total Damage. I was not convinced with this but still I made my decision to lets handover this phone. so I submitted my phone and all the accessories to them on 19 December 2015. At this time I was promised to get the claim amount within 21 Days. Now its been more than a month & I still haven't got my claim amount . The only thing I can see at their website is different dates each time.

Dear Concern,
I have Purchased Samsung A7-gold from shivalik infotech pvt. ltd. on 7th of july with the same they provide me insurance of apps daily by the person name "Amandeep"
after 4 months i met with an accident in which my display got a crack line but my phone was in perfect working condition.
I contacted apps daily they came and picked my phone by taking 500 rs without sorting my issues by ensuring that i will get my phone within 8 days. After a MONTH when i dint received my phone i contacted them, they told me new thing that my documents are not complete so they are sending my phn back without giving my 500rs amount back. I threatened them because my documents were complete and they already gave me intimation id. They asked me a week time to get my phone al right, I again called them after a week but the issue remained same they again sent my phone back without resolving the issue in between i reached store from where i purchased my Phone they gave me no. of ASM of apps daily "Mr. Abhishek" they started making fool of me that your will get fine in 2 days - 3 days he even said being ASM - "Mam please register a complained against Apps daily cause i am not able to handle your problem". After the long wait of 2 months i got my phone back i again i paid rs 366 as insurance 5% amount also they asked me to renew insurance again without completion of an year i again called "Abhishek" he asked me to not to renew my insurance cause i got mentally harassed due to them, but but but... i got my display not pasted properly front camera issues no sim trays... I contacted the store manager again cause my phone was not working properly at that time he was agree by watching my phone's condition that its not in right condition. He asked me to come after 2 3 days cause "Amandeep" who sold me phone by giving Apps daily insurance was not there. I reached after 3 days still he dint came back i roamed there 2 3 tyms but he was not present. After a long wait he came there i ask him to resolve issues of my phone he asked me to talk ASM again. I said no this time he said to reach Samsung service centre and make it resolved by myself I said i purchased it from you, you gave me insurance i will question you.
He said Do whatever you can do we don't bother same line told by store manager.
So, my question is this that is this the way to attend the consumer are they doing right??? Who is going to resolve my issue??? Why I am getting Harassed ? Plz take that phone from me On which I Spent 26000 rs only 7 months back now its garbage for me... Revert me with an answer.

Sir/Madam,
My claim on my handset's damage was seen by you as a total loss claim.But i would like to inform my handset's damage is only a screen damage.It needs only a screen repair.None of its other parts are damaged.Mother board is perfectly working, cameras are also working, all the other parts except screen is working.I would like to know why my handset's claim has been considered as a total loss claim. My handset's exchange value itself is Rs.4000.I could exchange my handset rather than taking insurance from Apps daily.Other stores are giving much better service than you.I would like to get at least 60% of the screen repairing charge.A handset is considered a total damage if it is not working at all or it has been lost from the owner.There was no guidelines regarding the strategy for considering the insured object as total loss in your guidelines sheet.
I have lost my money and time by insuring my handset in your company

Mein Sunil Das
C/o-Ramachandra Das
Mob-[protected]
[protected]@gmail.com
Purana Imei no-[protected]
[protected]
Sir mein ek INTEX smart phone[protected] ko kharida air usme apps daily insurance policy install karwaya aur ghar le aaya.
Phir mobile mera thoda kharab hua to mein service center mein dia to service center wale mujhe Purana phone ko replace karke 5 din ke baad 31-12-15 mein
Naya phone same model ka dia.
Per imei no alag that
[protected]
[protected]
Uske bad mein phir apps daily load kiya to hua nahi phir apps daily customer care ko call kiya to wo bol raha nahi hoga transfer aap kis se complain karna hai kijiye hamara koi kuchh nahi ukhad payega to mein phir consumer complain de raja hun aap kuch kijiye.is me hamara kya galti hai.
1 saal complete hua nahi insurance cover karne mein so him isliye policy transfer karwana change gain per appsdaily wale karne nahi dete. Phir insurance karne ka kya fayda

I got a mobile on 6th jan 2016 and got an insurance done from apps daily. The mobile got stolen on the 9th of January. I called up the customer service of appsdaily, narrated the incident to them, they told me that the claim could not be processed. After that call I received a mail from appsdaily with the claim intimation number and asked me to visit the appsdaily connect centre in Ghaziabad with the documents in original. I went to the apps daily connect centre on 11th jan with all the required documents, deposited an amount of Rs. 1440/-, which was the deductable amount in case of theft. Since the concerned person was not available in office at that time, the case could not be processed further. I got a call from Mr. Saurabh from appsdaily connect centre in Ghaziabad on 16th Jan saying the the case is closed and the claim could not be processed. When I asked for the reason, he said he was not aware about the reason. Mr. Saurabh was not answerable in any form on this issue, in order to help me further he asked me to meet him.

I again visited the apps daily connect centre on 20th Jan when he confirmed me that the case was closed & there is no way they can release the claim.

Points to be noticed:
1) As a customer I have no written information about the exact reason why the claim could not be processed
2) After I narrated the entire incident to the Customer Service Executive which took me 10-15minutes, she asked for my acceptance to login the case, she didnt took even a second to reply that the claim could not be processed. Is apps daily system smart enough to give a judgement whether to release tha claim or not?
3) When apps daily has informed me that the claim could not be processed, roughly over a half an hour call, just after the call I get a mail with the Claim Intimation Number - ATN_110116_2925253, asking me to visit the apps daily connect centre with the documents.
4) AppsDaily seems to be fooling around with the customers, their customer services teams seems to be trained well on telling the Customers - "Sir we are sorry but your claim could not be processed. Giving no reason in writing and moreover providing false information by sending a mail to visit the connect centre with the documents.
5) if you have already closed the case why the hell you are sending that mail to me and wasting my time.

Documents Attached:
1) Copy of original Invoice
2) Police Intimation letter
3) Copy of FIR
4) Copy of Mail from AppsDaily

Kindly help me with the Claim

Best Regards,
Vinayak Jha

The claim status for AD_at_251215_2902158 is as follows:
Your claim is not admissible as per the provisions of Insurance policy.
this is the excuse given by appsdaily for not giving me my claim amount.
why my claim is not admissible as per provisions of insurence policy... Its a theft case with all proper documents, bills, FIR everything you asked
Its a simple theft case with all documents so kindly look into my concern.

When I said my handset is under I strange from daily claim.
Service center denied to take the handset.
They said Some issues are going on they can't take customer handset insured through appsdaily.
Please visit other service center.

As my claim is confirmed 3 days before and they said that for pickup your damaged handset and documents someone has come with 72 hours but till now noone has come.and i specially request also that please i have problem so provide me faster service but till now noone has come for pickup.this service they are providing to their customers or on their toll free no no one executive is picking up call.i am very dissapointed.till now no one has come for pickup.

My phone HTC 620 G got damaged and I have got my complain id, when i went to submit the phone at centre in Virar, Shop 8 Ali Plaza Vartak raoad Virar west on Monday, they said that cartridge is empty plz come on Wednesday, as I m working i asked them if my dad will come with all docs nd phone will they accept it, they said yes but when my dad went on wdnesday they said again cartridge problem also I have to b der not my dad, applause for apps daily team for harrasing customer nd making loot. today is the last date 6 jan 2016 and i cant reach now as i rely on their word.

I insured my phone Sony xperia Z Ultra by appsdaily. My phone got damaged within 10months. The repair cost for my phone was estimated to be more than 55% of fee. Therefore the company said that I must courier the phone to appsdaily along with required forms and all phone accessories. The company gave a time period of 21days for claim money to be transferred in my account but it has been more than 2 months since I couriered my phone and haven't received the money yet. My intimation ID AD_D_091015_2793340

Dear sir/madam, My name is Rahul Waghmare i claim for mobile insurance.My claim intimation number is AD_D_141015_2799861.i submitted all related document & accessories at 27th November 2015 in your adheri office .I complete all procedure and formalities .still yet i will not received my claim money kindly check status & inform me.

Dear sir I want say something i have apps daily insurance my mobile have liquid damage my mobile model name htc e9 plus htc company was saying your mobile estimate 30000 he was saying u have insurance u call insurance company i want call apps daily toll free no no body pic my phone so pls do something one time apps daily agent call me and ask me your device sumbit htc service center he s my under ok pls call me [protected]. Thanking you Asif

This is for everyone out there, its been more than 3 months that I have gave my phone for repair, I insured my phone through "AppsDaily" Intimation id:- AD_D_091015_2791953, Having the insurance i gave my phone for repair to the service center in "Pune" .The sad part is that its been more than 3 months and Appsdaily is not approving my phone insurance claim. I have tried to contacting appsdaily multiple timesbut evrytime they give some new excuse. You guys claim "10 days guarantee repair or replacement". I really have doubts if you abide by this. A gentle and final request from my end get the issue resolved otherwise i ll have to take this complaint forward to the consumer court. Issured Name :- Shashank Ujjainwal Contact no :- [protected], Intimation id:- AD_D_091015_2791953