Appsdaily — Claim status and my mobile phone status after giving for service in january 2017

Address:

613007

Sir, my mobile samsung a500g (2015 model) got damaged accidentally and i called up appsdaily insurance for claim for the damaged phone which was insured appsdaily. Imei: [protected]. They accepted the claim request and guided me to customer collection centre in trichy tamil nadu on 11/01/2017 where i submitted the document and damaged mobile handset after paying 1500 rupees. My claim intimation number is adn_c_030117_[protected]. I was notified that claim is accepted and mobile will be serviced in 21 working day and handset will be delivered to the doorstep of the given address. So far now i called customer care four to five times from my registered mobile no [protected]. There is no proper response about the claim status and status of the damaged mobile handset from the customer call center. After long wait and mental agony i told them to return it even without service or any claim. Now i am totally blind about y mobile handset status and so thinking of going for a legal notice to the company soon.