Aramex Couriers — Atrocious Customer Support and non-provision of details

Address: Mumbai City, Maharashtra

After the initial contact with me about my parcel, the concerned individual seems to be constantly unavailable - no response to multiple emails, the extension no. is always busy and sent to voice mail, the board line no. is useless as the Operators, at most times, don't bother answering the phone and let it ring, and sometimes when they answer, they don;t respond, although one can hear them having conversations in the background.
I have even tried raising complaints on their official company website to no avail. All i get are idiotic auto response emails saying the complaint has been forwarded to a concerned department. There's been no apt repose for days.
When I finally spoke to someone, I was assured my package would arrive the next day, which it did, only with a hefty Customs Duty on it that I was unaware of. The company didn't bother to intimate me via call, message or even email about this charge, even though I had spoken to them. They only asked me for some KYC documents which i promptly provided. No information regarding an additional charge was mentioned.
The package also arrived damaged, which i did not accept.
What is the matter with you people?!