Asian Paints Complaints & Reviews

We availed painting services from Asian paints in January 2022 with 10 years of warranty for painting of my independent house in Ballia( UP) and within a year the painting is washing out (see the enclosed photos). Our customer complaint number is Your complaint number is 00014415 dated 12-Nov-22 unattended as of now.

Master strokes app is not working properly I have scanned over 100rs scan cards but it is in my master strokes app account but I am unable to redeem it in paytm whenever I try it says "paytm functionally not available" please find a solution for this or our money will be waste please solve the problem if not then try to refund me

Photos attached

Asian Paints is not very customer friendly and is very uncooperative in looking into customer problems/complaints. I am in Bhopal (MP) and had contacted Asian Paints for complete painting of my house. They gave a proposal for end to end painting work which included a Health Checkup for the premises before starting the painting work. I gave a blanket approval to their proposal. They did the work in a very shoddy manner without proper supervision and the concerned executive was absent for over 15 days out of about one month.
To my surprise I found that fungus had formed on some inside walls, after some rains. The most expensive paint ULTIMA had been used on the outer walls. The Asian Paints representatives informed me that they can take no responsibility for this as I had not got damp proof done on the walls. In their proposal damp proof was nowhere mentioned. They put all the blame on the customer and completely washed their hands off. To my repeated calls on their help line there was no response.
So I would advise customers to be very careful about giving any job to Asian Paints and try out Berger Paints, Nerolac or many others in the Market
Niranjan Sinha [protected]

Asian Paints is not very customer friendly and is very uncooperative in looking into customer problems/complaints. I am in Bhopal (MP) and had contacted Asian Paints for complete painting of my house. They gave a proposal for end to end painting work which included a Health Checkup for the premises before starting the painting work. I gave a blanket approval to their proposal. They did the work in a very shoddy manner without proper supervision and the concerned executive was absent for over 15 days out of about one month.
To my surprise I found that fungus had formed on some inside walls, after some rains. The most expensive paint ULTIMA had been used on the outer walls. The Asian Paints representatives informed me that they can take no responsibility for this as I had not got damp proof done on the walls. In their proposal damp proof was nowhere mentioned. They put all the blame on the customer and completely washed their hands off. To my repeated calls on their help line there was no response.
So I would advise customers to be very careful about giving any job to Asian Paints and try out Berger Paints, Nerolac or many others in the Market
Niranjan Sinha, [protected]

Hi the previous matter has been solved

I have taken Asian paints on 12 Oct 2022 distributer has committed paints will not lost before three and five years this products is under 3-5 years warranty given by Asian paints company but still few days is left paints has lost on wall .

I'm unable to add my Paytm account in masterstroke app.It shows"Failure in adding the Paytm account."

Conversation opened. 1 read message.

Skip to content
Using Gmail with screen readers
in:sent
19 of 121
Complaint regarding the product

Unnikrishna Varma
Mon, 10 Oct, 13:21
to customercare

M/s Asian paints
Customer care

I had painted my house and did water proofing of my roof some 18 months ago. This was done by M/ s Express painters Ernakulam, Kochi (Mr Siju, )
by using the products of Asian Paints . The main aim of doing the water proofing was to prevent seepage of water on the ceiling . However off late the seepage has again started . When this was done they had assured me that there will be absolutely no problem and gave a guarantee of 10 years which the company claims. They have given a guarantee letter with respect to each paint/ emulsion used for varying periods.

I had lot of expectations regarding the quality of Asian Paints . However Iam disappointed regarding the same. A complaint was lodged with local office (Complaint no [protected])
This was assigned to Mr Sudhish Pai who inspected the site and latter informed that he cannot do anything about it. I feel that having explained to him and shown all documents, instead of dealing the issue in a professional way he was quite helpless in addressing the issue in a desired manner.

I can only assume that whatever the Company claims via various media etc is not true at ground level .

Before going further on the subject I request your esteemed company to redress my grievance to a logical conclusion.

Thanking you

Regards

N.Unnikrishna Varma
MTRA 25, YASHAS
St George LP School Road
Edapally, Ernakulam, Kochi
682024
Mob [protected]

The complaint was sent to customer care on 18.10.22 and I followed up with them with 4 reminders . However I get a stock reply that the complaint is forwarded to the concerned dept: . It is really disgusting that the company pays scant respect to customer complaints . Hope you will do the needful

I have raised complaint on 19th September 2022 on consumer care after a waiting of more than one month. Still not any response get by company. All agents talk only and tell that we are concern to u. But they not come to the point where the customer suffer. All of Asian Paints agents are fraud and not listen what the customer problem has faced and going through.
Agents has only concern for their rating
and starts not go down in the company sothat they not get demotion.

Very bad experience with Asian Paints, I tell here all n my related person, don't use Asian Paints. It's service is very very poor and they don't listen to customer after their sale of products. Only they have good brand name and big adds but product and service very cheap.

Master stoke kyc ke liye 2 month se try kar raha per koi response nahi mil raha

On October 25, 2022 a discussion was done with Mayank and Ifatekhar as a representative of Asian Paints regarding painting and waterproofing to fix leakage at our private property.
Lower rates were discussed during the initial conversation, however 3 days into the work the rates were increased by the contractor.
During this process there was no written statement recorded. The contractor refused to respect the initially recorded rates and ceased work at the site, leaving all the walls chiselled and damaged. There were heated arguments about the same where the contractor fired multiple disrespectful remarks to all people from the family.
Later, a bill for Rupees 250000 was sent to our contact mentioning the contractor had marked the work done and painting has been completed.
He called and told us to respond, yes, to the feedback message that mentioned that our experience with Asian Paints had been good and the painting work was completed.
This was an attempt to fraud, as he assumed that we would not read the message and simply answer yes.
We recorded the call where he accepts that he told us to mark yes. We have the feedback message as a proof where we have marked no to the bill receipt.
We have pictures from the site where, the walls are left chiseled and damaged. The voice recording, pictures and bill message are all dated for[protected]. There is no mismatch in timelines and this is all the proof that we have. We had a really bad experience, we would have been compelled to pay 250000 for a work which was not done, if we would have clicked yes on the receipt, an attempt to fraud was made. We also lost the fine plastered walls and our home is in shatters.

My name is Jinesh Rambhia. I had opted for home interior painting work from asian paints in March 2022 at new link rd, Laljipada, kandivali west, mumbai - 67. It's only 6-7 months & paints from many walls is damage. I opted asian paints as many of my friends & relatives suggested that asian paints is best in home interior painting. But i didn't knew that your work is so bad.

Please help me with any solution for repainting the damage walls again. I am seriously disappointed with your work. I had made complaints several times but still I have not got any meaningful revert from your side.

Waiting for prompt reply from you. I had done this work through one of your representative urvesh gohil. His contact number is [protected]. He always ignore my calls. For payment he use to call many times but for solving complaints he never pick calls.

I at all i will not get help from Asian paints I will put all these on social media..

Regards,
Jinesh Rambhia
[protected]

I got a quotation to get my house painted by Asian paints. The work was supposed to get completed within 3-5 days but stretched for more than 7 days. I had to kick the labors out of my house as the work was showing little progress, rather it was my house which was getting damaged.
The windows were supposed to be painted and the workers painted enamel+emulsion+enamel on the windows, damaged the windows and the window frame. When asked about the same, the workers seemed clueless why they did that. its costing me ~2 lakhs to replace the whole structure.
My whole house was in a mess and it was me who did all the moving around of the stuff.
The workers were absolutely useless, did not cover the stuff properly, did not clean the marks and above all had little to none instructions from the company.

I paid 16000 and have no invoice for it yet. I clearly demand a compensation for the damage to my property which is amounting close to 2 lakhs. This type of mental harassment is not expected from Asian paints

Cracks appeared 2 months after I used your painting services and I have been following up with them since then... now 9 months after that and your technician visiting 3 months back, there has been absolutely no effort to solve my problem.

Never expected Asian paints to be so unprofessional.

Have been following up with them again since September and they just keep replying with "We understand and we will resolve this", but there is no resolution.

One technician who called actually went ahead to say that "If cracks appear after painting that is not our problem. We don't fix that"

Have lost all home and utterly disappointed with the way they are treating customers.

Hello, I am from Gurgaon .. Paint work is going in my house ( Royale Matt) . The color is giving yellow tint all over my house ..Not at all acceptable from Asian paints . Pla resolve the issue as soon as possible

Opted for Asian Paints Safe Painting Service at Purba Medinipur, West Bengal, made an agreement with Asian Paints Team with Dealer mentioning scope of work, scope of supply, payment term, timeline and all in detail. Payment has been done as per the term but the Asian Paints team is delaying the project. The work is stopped since long, failing to re-start the job repeatedly without stating any specific reason (75% payment has already been made).

Eventually, some of the products they applied are not as per the agreed specification, applied sub-standard quality, like they applied Trucare product where agreement was with Smartcare Advance. They are exchanging the paint buckets, bringing empty buckets of agreed product and applying sub-standard product but stating they applied agreed product. Such evidence has been captured. In some of the cases, procedure is not followed as agreed earlier, skipping intermediate layers, and reluctant to accept the truth.

I'm following it up since June, 2022. Requesting AP's attention to resolve asap.

The perception I had about the service of Asian Paints as "Truly Customer Focused, Ethical, Innovative, House of Professionals" is fainted somehow.

For the security of AP associates, not sharing the agreement copy or any photos or clips. will be provided if it's required by AP.

Hi Sir,
This is 2nd complaint (1st complaint no 9080 dt 24th Sep' 22) for same problem- water leakage continues as water proof paint done not effective.

Issues raised, mails & calls followed for 2 months, 1 week (Since 04th August) but problem continues.

Represetative coming & going back but unable to trace fault & fix the problem.

Response from Asian paint side is extremely slow & hardely any major action happend in last 2 months expect trying hit & trail for putting small area paint again.

Warranty given not being honoured, neighter refund is being initiated.

Request immediate attention & prompt repnse.

Regards,
Gaurav
[protected]

Hi! I'm currently in the process of waterproofing and painting in my premises, upon checking on asian paints website i noticed that i'm being overcharged for tractor emulsion and other services they didn't tell me about service tiers labour is unprofessional.i got service from Mitra paints & sanitary 6 sarainanheymal, Ghaziabad, DE, please look into this as soon as possible

I used asian weathershield advance paint.
After 2 days on raining some spots of rain water in the form of raining water lines are observed. Within 15 days paint is removing at some points with fungus type spots even that part is not on exposure.