[Resolved]  Asian Paints — Poor / defective service

Address:700039
Website:Asianpaints.com

On seeing the advertisement, I called the company for repairing of damp wall and roof. One Sri Raju Biswas from Color Concept came to be and introduced himself as representative of Asian Paints. He brought another person named Subhankar Dhar for doing the repairing work first and then painting of the room. Advance payment was made to both Subhankar Dhar for reapiring work and Raju Biswas for painting of the room.
Three months have been over and till today the repairing job has not been completed. Shbhankar Dhar has taken rupees 30000 for rapairing work and he has not given any receipt for the money.
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Oct 2, 2016
Complaint marked as Resolved 
Asian Paints customer support has been notified about the posted complaint.
Verified Support
Sep 01, 2016
Asian Paints Customer Care's response
Dear Uttam, we apologize for the inconvenience caused to you. Request you to please share your contact number with more details. We will contact you to take complete details of your concern and address the same.
Complaint comments 

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Thank you for the two lines. My contact no is [protected]. The details of Organisation of the Asian Paints Service Provider of Asian Paints Ezycolour Home Solutions is Colour Concepts 54/1/1 Hazra Road, Kolkata 700019. Phone No [protected]. Colour Concepts collected the money from me on 22.05.2016. Till now the work is not complete. One Sri Raju Biswas who introduced himself to be Sales Associate of Colour Concepts collected the Cheque for painting and another contractor Sri Subhankar Dhar collected another cheque for repairing the damp wall.
I am cheated in the name of Asian Paints. I will send mail to Mr Ashwin Dani and Mr K B S Anand today and will seek their intervention to get proper relief.
Even if I do not get relief from the suffering and losses, this correspondence will enable me to lodge complaints to Consumer Courts as a last resort. But I am not interested in legal proceeding and for that reason, I have posted here the complaints.
Asian Paints Customer Care's response, Sep 2, 2016
Verified Support
Dear Uttam, thank you for sharing your number. We have escalated your complaint to the relevant team who will work towards addressing the same.
I got a phone call from someone who introduced himself to from Asian Paints. I have told him that there is no need to make discussions, rather he should concentrate on completion of work.
The work has not been done though some persons contacted me over phone introducing himself to be from Asian Paints. There is a peculiar thing in this organisation. All the contractors and its employees introduce themselves as from Asian Paints and Asian Paints do not have any control over them. I have written mail to Mr Ashwin Dani & Mr K B S Anand and they not not even acknowledged receipt of the mail. I do not know whether I have lost my money.
Asian Paints Customer Care's response, Sep 6, 2016
Verified Support
Dear Uttam, we are sharing this with our team and we assure you that our team will address the same.

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