Asian Paints Complaints & Reviews

Hell sir/mam I am VIGNESH.M from krishnagiri tamilnadu i want new dealership with asian paints our city rep was not responding with us they still not visit my shop i have a much space to keep the materials as stock and i have shop in market place i want to improve my shop so many paint company distributors are visitng my shop except asian paints so pls grand me new dealership with you pls favor for me

Dear Sir, Ref:- Compliant no- [protected] First off all we were pleased to get early service from Asian paint Raipur staff for quick co-ordination after compliant, after the dealer has sold wrong paint in comparison to which we have booked to purchase asian paint ultima some green paint number not currently known. When staff approach us in just 2-3 days and by examining the challan (Point to be noted dealer has not given correct invoice) & testing Paint sample and looking at the situation we had already get our home painted from other colour they told as the colour is totaly different which is to be and in ordinary case we use to change the colour as per the customer needs but because you have already painted your house with different one we will get your money refunded from our dealer. but this doesn't happened, when we approached dealer they come up with fitting and shouting in road with why will we refund your money back, we have only made your contact's with asian paint customer care for your query and you have purchased other colour from some one else shop & i want my colour back which was sold to you, which we cant becouse the colour was already wasted. After hearing all such bad words and that Slum kind of talking by dealer- we seriously want our money back. I still dont want to put the dealer name here ..., but i want Asian paints to look after with my compliant number- [protected] and let us get justice. Please take serious action against this and We wanted to get refunded our money back. Thanking You and best regards Alok Maheshwari

Three months back we got our house painting done, CRACKS appearing on the walls which are looking so bad. I regret getting my house painted from Asian paints. Plus customer care person comes and says nothing can be done. The painting was taken by SHREE SERVICES Pune ( doubt if its worth it). Request to all customers. Please be careful with this company. Post painting service is terrible.

Sir


I need dealership of asian paint colour world at tyre board nanded.
I m dealer also orient cement and shri om thermax tmt bars and dhanlaxmi tmt bars
My shop name is hashmi traders
Cell :[protected], [protected]


Thank you sir

Customer ID Code: 11569299 Sub: Complaint registered against low quality paint from Asian paints – Asian Interiorpaint – Royale shine 2 coats was painted in our newly constructed house by November 2013 in First floor and by January 2014 in Ground floor. Complaint: Now it looks Oily and uneven glazing effect in many places and almost all walls reflect the same in First floor. Ground floor also similar effect. Asian Paint quality person from Chennai visited the sight and accept the complaint. Calls Received From Company: Mr. Soloman [protected]Chennai Quality [protected]Tirunelveli Office [protected] For repainting the ground floor I spend Total Labour Paid: Removing the defective paint 4X700 = 2800 Painting Primer 3X700 = 2100 Two Coats Paint (5+4) 9X700 = 6300 Total Labour spend for Ground Floor = 11200 Cost of Primer = 680 Total = 11880 To be paid for Ground For first floor 11880/Rs. Total 23760.00 Rs promise to pay. But after painting they are not paying the amount.

I purchased apex ultima (0N13) of 20 ltr week back and then i recently purchased the same colour and of same batch and same base HQ2 . But colour variation occur . I cant tolerate this .as i have spent a lot of my savings on this . Plz take some quick urgent actions aginst it Whosover is responsible.

Color 8165 royal after applying we are not getting a smooth finish, it's patchy all over, painter tells its not his fault and the dealer tells there are problem with dark colors . If there is a problem with a particular colour why do u guys sell it ? Total waste of money .

we decided to go for asian paints home solutions.it was very convincing on the site to be a hassel free painting process.the people from the company are soo busy that they keep us waiting and dont turn up on the assigned date.once the work was started we were amazed to see the workers.they were not at all efficient at shifting and packing.they also broke a few items while shifting in haste.the contractor was a very arrogant person.we decided to go for asian paints royale.its finishing is no good than a distemper.the work is not at all as expected .they almost charge double the amount a local painter would charge.but the work cannot be distinguished from any local painter.after the inspection from their side they were themselves not satisfied with the job and asked the contractor to do the needful.but nobody turns up as they are too busy.B.P.CODE[protected].

This is to inform you that the work undertaken by Asian paints (Colour concept, Kolkata), of Mr Barun Kumar Kejriwal of 26, Mall Road, Sushma Apartment, Dumdum, Kolkata - 700080, Mob: [protected], has not been completed even after repeated requisition. Many times it has been brought to the notice of Colour Concept but no action has been taken by the Company. Hence I would like to request the concern authority to take proper actions in this regard asap. Regards, Rohit Kejriwal

ear sir I have choosen & purchased 20 lts Container of Shed No-8577, Batch No-S-36 of ACE exterior Emulsion from Kailash Hardware of Burnpur & Same shed of a container of 10 lts Batch No-R-46, but after painting two different colour shed was noticed as a result of which I have to cancelled further painting programme of my House & Institution this incurred a huge financial loss . Your Local representative Mr. Kartik not responding on contacting thru mobile .
Pl do the needful immediately to keep ur reputation intact.
Supriya das-[protected]
Sudip Das, [protected](m),

Sir I purchased Apcolite asian paint with colour code of 7774 after applying the colour, what I selected is not come, When I contacted to the Dealer which located near Venakatapuram, Alwal, Secunderabad, AP, they said that after finishing the second coat colour will come and I done the second & third coating but the desired colour what I selected in your shade card is not come. Please look in to the matter and replace the paint...

its been only few months ...that ...the paint blue emulsion ...has been painted on the wall .There is an appearance of some fog like thing on the wall...if you are ...not taking ..this complain with the concern ..then we have to go legally ...that is to the consumer court

On 16th August 2013, we ordered Asian Paints for painting our house and also for some repairing work.Mr. Joydeep Chakraborty (of Colour Concepts) came to us, took the order and he gave the contract to Mr Anshuman Naskar for the job, who did not have any proper labour to do the repairing job or the skilled painter to do the texture in our drawing room.As a result, the painting work is still incomplete and on top of that, the RA Probir from Colour Concepts forced us to choose the texture design and colour according to their choice and not ours.We reluctantly agreed to go by their choice and gave them a chance, but the contractor could not even bring out the proper design even on the third attempt. We have complained several times to Colour Concepts(Kolkata) and once even to Asian Paints Kolkata office.Supervisors from Colour Concepts came to our house, after getting the written complaint, only to mock at us and no one from Asian Paints bothered to even reply to the mail.We are truly shocked at receiving this kind of treatment from a reputed company such as Asian Paints, that also after paying Rupees 1, 44, 000. Contractor- Colour Concepts (Kolkata) Contractor ID-CKOL060004(As stated in our billing) Regards, Sipra Poddar (M)[protected]

I engaged Colour Concepts of Asian Paints Home Solutions for exterior painting of my residential building (Purbalok, EM Bye Pass, Near Metro Cash and Carry, Kolkata -99) to start work with effect from 18th February, 2014. I faced lot of difficulties after the actual work got started on 20th Feb, 2014. 1. No Proper Schedule: ‘Colour Concepts’ did not provide me any work schedule or any payment schedule in spite of several request by me. Finally on 2nd March, 2014 I got the work schedule but there was no written payment schedule. But they are repeatedly forcing me for payments for large amounts without much progress on actual work. 2. Slippage of Work: a) Painting estimate was provided by Surajit Ghosh (Sales associate). He provided me written estimate of 20 days for completion of entirel work starting from 18th February. Though actual work got started on 20th February and did not progress much till today (16th March, 2014.) b) Documents for colour selection/finalization from Mumbai office as promised by Priyanka Daimari (colour consultant) has not reached me till today. I contacted all persons concerned (Souvik Bandopadhyay, Sukanya ) but no solution has come yet. For this I already made advance payment of Rs 1500 on 22nd February, 2014. This amount should be returned to me. c) Due to extraordinary delay in providing colour finalization documents by Asian Paints, I was bound to select colours in consultation with the Contractor (Zahangir) by physical application of samples on my building wall on 15th March by extra payment of Rs 340. d) Work schedule given by RA (Gourav Saha) is a total failure. 1st coat of Primer was supposed to be completed on 8th March, but it is not yet completed. 1st coat of Paint was scheduled to start from 9th March, but it is not yet started. 3. Poor Quality of Work: a) There is no planning of providing damp-guard solutions in few small spots. b) Primer coating was applied on windows, doors and grills without cleaning/rubbing those properly. c) Minor patch works for wooden windows with pudding are not yet done in spite of repeated request. d) Due to bad workmanship, few window glasses were broken and they are not yet repaired. e) I was forced to pay an extra amount of Rs 1100 to the contractor for application of ‘Snowcem’ on some pre-repaired cement works which was not mentioned in the ‘Contract Estimate’ of Rs 1, 04, 575. 4. Extra payments not mentioned in ‘Contract Estimate’: a) Cash payment of Rs 1100 to the contractor for ‘Snowcem’ work b) Cash payment of Rs 340 to the contractor for colour selection 5. Lack of Sincerity and Experience: Sales Associate(Surojit Ghosh), Relationship associate (Gourav Saha) officer did not give importance to my complaints, they listened to my issues but no actions were taken. They always try to shift the responsibility to other. Sales associate and relationship associate/supervisor are very much eager to collect the payments without giving importance to progress of the work. Regards, N.C Maji Ph: [protected]

Dear Sir/Madam I ordered color from my local dealer with color code(8653- caffeine) but when applied on door it was totally different from the color shown in the booklet. It gave it the brown appearance to the door. I want to ask you that what company can do to solve my problem...please help regarding this issue. Name:Sikander Singh VPO Sandhwan Dist Faridkot Punjab-151209 Mobile: [protected] E-mail- [protected]@gmail.com

Asian Paint Exterior is done just 3 month back and the paint has started getting faded off and patches are visible all across the walls. The black spot of fungus are also seen but Asian paint guys are relaxing and do not have any interest in addressing customer's concern. The detailed update as below. This mail is about the complaint of the Exterior paint which I have done recently in my house. The tall claims made by Asian paint about the warranty, are all false and tall claims. The paint started washing off even in the second month of painting. The first complaint made immediately under complaint no[protected]. The person visited the site and don't know on what basis they have given one bucket without colour while the total condition of exterior color was pathetic and worst. The second complaint raised under complaint no[protected] and no resolution on the complaint till now. The Territory in charge Mr. Sumit is not ready to listen the complaints and nor visited the location for analysis. Today itself the call was made to CS and then he came on conference with the CS agent Renuka. He said he will speak to Dealer and you can do whatever you want? Is this a service from Asian Paints? Is this a right customer experience? The warranty given on this is for 5 years and there is marriage function at my home in the month of April and the condition of paint is very bad. This need to be repainted again as this is looking like the paint is done 6 years back. Please look into the matter and do the needful. Thanks & Regards Sanjeev Bhatt

January 27th January, 2014 Hi: We live in USA and in the recent visit to Kolkata, India, my wife thought of repaint the our apartment at Phoolbagan, Kolkata. As we believe quality comes first, we thought of best brand name, excellent professional service, perfect quality finishing, effective site supervision with quality of people. After all we have seen the Asian paints military captain commercial: 'Har ghar Kuch Kahta hai', highly impressed, influenced, mesmerized and choose Asian Paints. But we did not know the reality always highly different from all picture pink dream like commercials and corporate website commitments written by highly paid copywriter professional. The Sales guy(Rahul Singh) came with high level commitments and picture perfect ideas. The next day we sign a contract(no: 10997) for 71K value with additional damp treatment of 10K for bathrooms. Things started changing after signing the contract. Job has started with slow pace (we have been told that most of the work has been completed as my wife will be departing India in 2 weeks). Sales guy did not turn up to listen the issues and our exceptions. All the rosy promises for fixing o[censored]neven walls not completed neither appropriate number of manpower has been assigned to gear up to complete the job. We watched assigned manpower are enjoying 40% leisure time in absence of any proper supervision. My wife became irritated, furious, frustrated with the whole project how this has been handled. We could have terminate/cancel the job but we thought we can still escalate the issue at higher corporate levels of Asian Paints, even we did not experience the dream like military captain commercial. We are sure Indian corporate culture build up on the basis of value, believe and ethics and MNC shift the paradigm to a new high of yardsticks of challenges. These few lines of honest approach may not bang the correct door but a simple question will be unanswered: “How we could have handled this differently”. We do trust that the brand name Asian Paints is still valid even some of the team members failed to support the idea ‘Attitude to a valued customer’. In the meantime my wife will depart her home country India with a bad dream. Thanks !! Amrita Kumar Deb 7665 Audubon Meadow Way Alexandria, VA -22306 [protected] Jhuma Deb 215 CIT Road, Phoolbagan, Kolkata-700010 Cell: [protected]

Unit head mailed me that the area under moisture is not under that purview so please make me clear that (1) when you had taken measurement you included that area (2) when there was 18-20 % moisture you suggested me to apply Dr fix it the area was under your purview now after one month that area is out of your purview how can it possible ? How unreasonable answer is this!

Dear Sir,

My builder and myself selected the color the 7978- Orange frost after seeing the demo on the Asian paints dealer shop (LAKSHMI PAINTS, Adhampakkam, Chennai-88). This colour is supposed to be very lite. But once we applied it on the wall it is very bright and looks like yellow which made me highly disappointed.


The dealer says that he cant help as this is how he gets it from the manufacturing unit.

It would be highly appreciated if you can depute one of your advisers to look in this issue and arrange to deliver what I chosen or any lite colours.

Regards,
Hari Prasanth S

HI
I have purchased Royal Emulssion SUN SCREEN 7868 and painted My house.After 3 months now the walls are becoming yelloish and looks very shabby.I approached local Dealer MS SRI VEKATA LAKSHMI TRADERS, kamala nagar hyderabad and advised me to make a complaint to the company directly.Hence i request the company to depute your technical adviser to rectify the problem since you are the biggest Reputed corporate concerned.
Regards

E. Suryachandra rao
Plot no 44.Road no 1, vikasnagar,
Saroor Nagar, Hyderabad 35,
Mobie no 0-[protected]
Mail I D [protected]@yahoo.com