Asianet Satellite Communications Complaints & Reviews

Hi,
I would like to give you a compliment about your customer care/ servies that your customer care is 'terrible'. I have already called you many times (Monday onwards) and told you the issue about set top box and asianet digital connection problem. I was unable to watch tv on last one week. When i called the response from your side is very pathetic. It was really disappointing and i'm sick of your service for last...

I am an Asianet Digital TV Customer staying in Trivandrum. I have started using Asianet Digital TV last year, by buying an HD set top box for close to 4000 Rs and paying a whole year's rent in advance for emerald package. I find that they stop providing me some channels without notice and without compensating for disruption of service. I decided to review the package i have subscribed to after an year of poor service, before renewing the...

We have both Asianet HD and the normal Asianet satellite cable vision connections at home. For the past 3 days both connections are not working properly and more than 90% of the channels are unavailable. Today morning onwards complete loss of connection started and till 8 in the evening connection has not been restored. When contacting their customer care, all they do is ask for the set top box serial number and to restart the same....

I paid 1 year subscription in advance for all channels except zee tv package. And i was able to view all channels for a while. But now i am not able to view ten sports and its channels. When i contacted customer care[protected] they are asking for an extra payment for rs. 250 for an year subscription of this channel.

My consumer id: ea91009573

When we payed the initial charge for an year they have assured...

Subscriber code: cn87699
I have been having connection issues from past two months. On a daily basis i had to call the customer care support to get them to do something at their end which would temporarily solve the issue. I have to restart my modem once they did this to get this working.

However, i keep facing the same issue the next day, and the next day, and it keeps on going.

I tried to call this...

I had filed a complaint regarding faulty set top box on 9th july 2016. first off, no service person visited my place till date, not even for a formality. they assumed the issue and closed my complaint saying that the warranty period for the stb is over. then i visited the enchakkal regional office personally for the purchase of a new stb. they demanded rs.900 for immediate replacement of new stb and rs.275 for replacement after 8 days. i...

My subscriber i'd hb92008494 in the name of chandrasekharan menon.

I am facing picture and sound breaking problem since last one month and reported this to your customer care no [protected] several time and technician from irinjalakuda attended the complaint several time. But we are totally upset that they could not rectify the problem until now. If this continue we almost all people near by me planning to bar asianet service...

Subscription ID : GB 91008388
Despite repeated complaints no one turns up to fix the cable connection..really frustrated....

My net connection has not been working for the 7 days. I have contacted the Customer Care for the past 5 days and they have not provided me with a working solution. [Sub Code:KT34256]...

Sir,

It's quiet embarrassing experience with you customer support team for the last several months. Whenever we faced a problem with your service naturally we will try for your help over phone numbers including customer care helpline number. They are much more better than whom you posted in Kollam branch. We faced lot of problems from these fellows. I am seeing for the first time a Ltd company is having a pathetic condition...

From Saturday night there is no cable connection. And no one came for repair on sunday also.. This is not for the first time whenever there is rain the asianet cable connection goes.such a poor service and recently they have increased their monthly subscription charge... Same is the case of their broadband connection.
Their customer service is very poor.....

Dear Sir,

We are receiving the pitcher in Asianet Chanel limp movement not properly from yesterday itself. All other your chanels doesn't have any problems sofar. Because of this problem, it is irritating to sea the program in this chanel

We hope you will solve the problem.

Kindly Checkup the same and please rectify immediately.

Thanks & Regards,
Anilkumar K.P
[protected]...

I registered a compliant about setup box not working, via the centralised customer care on 18th June. The technician came on the 21st only after multiple calls to the local office in East Hill, Calicut, even after this. He replaced the setup box with another one and said some channels may not work for some time. We could see atleast some channels then. However, after we switched it off and started it again later, no channels could be seen.A...

I have been using asianet broadband from january 2016 onwards, my subscription id is cn92702, i have taken subscription plan of 510 rs with speed 1mbps. I rarely get that speed. The network is very much overloaded. Poor speeds, poor customer care. I am planing to file a case in consumer court regarding the issues. I am fed up with the service. I never suggest any of my friends and relatives to use asianet broadband....

Asianet Serials Chandanamazha, Parasparam, Karuthamuthu etc are depicting extreme sad scenes . The ICU and related hospital scenes are very common nowadays making it so boring. The serials want the viewers need to be always in sad mood, cry, cry cry, so emotional, background so sad hence artificial. When it will be natural scenes depicting real life incidence?...

Sir /madam, ga91085747
Am getting this message "this settop is not authorised for this network please contact your cable operator"...

For the past few days your cable connection is not available from morning 9 a. M to evening 7p. M.. And today now this message is being shown.. I don't understand why are you not treating your customers properly..
I have complained a lot of times and still no response.....

My set top box is not working from 19 May 2016. My customer ID is AA91037731. (Mr. Premkumar, C-302, NABARD Gardens, Dr. Pai Road, Poojapura, Thiruvananthapuram - 695012). I had lodge a complaints on many occassions viz no. 01162648, 01162642, 01162483. Till now nobody has come. When I contacted them over phone they told me that my AMC is not paid that's why no services will be provided to me. Every month the sales person comes home for payment...

I was using a prepaid connection of Asianet with Sub Code PCN 4431. Due to connectivity issue and poor service of Asianet I decided to change plan to Post paid hoping that will get a better service.The plan change got activated only after 3 emails and 5 calls to the customer service executive.
A new plan was activated with Sub Code CN- 101959. The plan was supposed to be activated with a higher speed modem as requested by me by paying...

A complaint was registered to the Cochin office on 26.05.2016 with ticket no. HA01205156.As the children are having holidays I made reminder calls to the office on 26, 27, 28th of this month. Till now the problem was not corrected. The same problem was there about 6 months back and it took about one week to get it corrected. so the customer service is very poor for Asianet. So now I opted for Airtel HD services and wecan see the TV. The problem...

We had complained about "no service"/connectivity to Asianet on 26 May 2016 at 1 PM but never got a response. Though their customer service promised to resolve the issue within 24 hours, there has been no response till date.

Even after repeated follow ups, their response has either been rude or no response at all.

The complaint number is HA01205294

The subscriber id is HA90171861...