Asianet Satellite Communications Complaints & Reviews

Elamakkara Area, at Cochin is facing severe transmission fail from Asianet. For half an hour of load shedding, there is no transmission of programmes. On contacting Asianet office, the reply was that there is no back up for UPS. How awkward this reply is !! And that too from Asianet!

I contacted Asianet for a new cable and internet connection. I first contacted their helpdesk and with multiple calls I was redirected to Asianet office (Mulanthuruthy, Kochi, Ernakulam, Kerala). They first threw me an yearly digital cable option and when asked for other options they said that there are nothing else available. I had to then dig into their website to get details of other schemes including the free modem they provide if I take a digital connection. With more enlightenment I called the office again and requested for a different plan. They didnt welcome the idea much but agreed as there was no other choice. Then began the long wait for a new connection. The office helpdesk assured that connection is on the way and I had to keep on calling them multiple times a day to check the status. The frustration continued for a week and at their mercy they provided me with a digital connection.

Then came the next twist. The coupon for free modem - have to go to their office and collect it. I was forced to go to their office as I had opted to get their internet connection too. This was mearly for a sign in a form which they could've easily sent with the person who brought the connection.

Expecting the service to be a bit better from the Asianet Internet guys (Valanjambalam, Kochi, Ernakulam, Kerala) I contacted them. Unlike the cable guys - they gave me multiple options (Monthly, 3 months, 6 months & yearly). Then started the waiting game. The same story as cable guys I had to wait for 4 days and atlast this person shows up with a form. I showed him the free cable coupon which I got from Asianet and maybe he didnt like the idea the monthly plan vanished from his list. He wanted me to take a bigger duration one which I told him that I want to take after I know my usage. He didnt budge and we had to agree upon a 3 month plan. After all paper work was done and money taken he said that connection will come in next 4 days. I was shocked. I am still waiting for my internet connection. When they told they are coming just now took 4 days, I am not sure how long 4 days will take in Asianet terminology

The attitude they show is pathetic. They just dont care whether we take connection or not. As customer you have to plead to get a new connection. If new connection is such a pain imagine the plight of other service requests. The moment my term is over, I am moving over to other dish and internet providers. Please dont fall into Asianet, your peace is sure gone for a toss.

I hope that any Asianet officials understand this issue and take some corrective action on how they should treat a customer.

my customer code no is A00740013 set top box and internet connection customer code is TV 0829.for the past 10 days my TV connection is not working and i have registered my complaint with your complaints section Ph 3016666 and your peroorkada office Ph 2438256. in spite of my repeated requests in the morning and evining daily for the past ten days ni one has given the least attention to my ccomplaint. i am a customer of asianet cable line as well as the internet from the time of your starting these services.i would be highly ovliged i[censored] will kindly look into this complaint and do the needful immediately. vs nair. a line ir reply will be appreciated.

I purchased a Set up Box for Digital TV connection on 23rd September 2008 with one year warranty. I also paid for one year subscription.
The set up box stopped functioning on Wednesday 14th May 2008. We registered a complaint with their Complaints section (Tel. No.[protected]. No action was taken.
I registered a complaint again on 15th May 2008. This time a complaint Number was issued - AD5/5201.
To date, no action has been taken.

Request your assistance in getting the set up box repaired or replaced.

I had subscribed to this scheme on September 2007 paying
Rs 3250/- (Installation and subsciption charges) My consumer number is AA01230099.Often the message is shown in the TV
as validity of subscription expired whereas my subscription is
valid upto August 2008. Inspite of reminding Asianet nothing is done on this discrepency. On 13th April 2008 I have been trying to reach Asianet office for lodging the complaint on the following Tel Nos [protected], [protected], [protected]. Nobody is lifting the telephone, is it because it is a Sunday and the consumer is bound to suffer for buying this STB. Let me remind you when my TV was cable connected I did not have any problem. Hoping you would atleast care to respond on this matter.

sir,
although you are collecting monthly subscription for various channel packages,you are not providing with all the channels in that package.