Asianet Satellite Communications Complaints & Reviews

During november and december last year.. all users in triavndrum (kerala) have been experiencing poor pings.. upto 300 ms.. as i am an online gamer.. i am not able to play...in speedtest, i used to get 9ms.. now it is 300ms.. when i contact customer care.. they advice me to contact [protected]@asianetbroadband.in and they offer no response.. me and my friends are also experincing same problems.. and we already complained.. the issue was solved during the end of december... but now its back.. pls solve else refund.

Tv:55391
Problem: high ping... (300 ms? seriously?)

Need solution else refund...

I made a post a couple of days before saying that the connection that asianet has given me (Customer id: tv118940) has been completely unstable, with throttling, high ping at certain fixed times, dns changes, low speed and much more. I previously made a very extensive post about the issues that i am facing, upon contacting the customer service they even fail to recognize some of the terms i used which should be very well familiar to them.

They also changed the plan specifications and charges, nothing has been done to improve the integrity of the connection. I would like to either switch to a new connection from an another service provider or fix this issue.

Contact number: [protected]

Customer id:tv55391
Service: broadband
Issue: high ping and loss on servers outside kerala, in trivandrum.

I've been contacting asianet's customer service for the 3 to 4 weeks regarding the fact that there's constant throttling in the city of trivandrum on fixed time periods, which results in high ping and packet loss. This has been happening for over the course of 3 weeks, and asianet's customer service representatives aren't even aware of what the term "ping" and "packet loss" is. I know this issue has affected only the area of trivandrum because a couple of friends and i usually plays video games together, 3 weeks ago, my ping and theirs who're also using the same plan as i had an acceptable ping of 60-75ms right now it tops up to more than 200ms, ping is very important when it comes to pvp and multiplayer online gaming. Though constantly spamming your customer service only restarts the modem and doesn't change anything... Didnt expect this from the no1 provider in india :?

Customer id:tv118940
Service: broadband
Issue: high ping and loss on servers outside kerala, in trivandrum.

I've been contacting asianet's customer service for the past one week regarding the fact that there's constant throttling in the city of trivandrum on fixed time periods, which results in high ping and packet loss. This has been happening for over the course of 2 weeks, and asianet's customer service representatives aren't even aware of what the term "ping" and "packet loss" is. I know this issue has affected only the area of trivandrum because a couple of friends and i usually plays video games together, 3 weeks ago, my ping and theirs who're also using the same plan as i has an acceptable ping of 45 -60ms right now it tops up to more than 200ms, ping is very important when it comes to pvp and multiplayer online gaming. Though constantly spamming your customer service only restarts the modem and doesn't change anything. I will attach technical information and screenshots to show you what i mean.

Servers i ping to:
Valve india cs:go/dota/steam servers
180.149.41.0/24
116.202.224.146/32
45.113.191.0/24
Overwatch, blizzard server: (Ip unavailable)
Sostronk, india, blore servers: 52.66.115.214:10008

It's very sad to tell about your poor service. I have given complaint many times about the cable problem in my area in phone and also in your office. But not a single person came to enquire or rectify the problem. Now it's showing this msg.Now the only way is to take another cable operator's connection /you have to take suitable measure against this problem.

Hi,
I am sending complaint from karicode kollam, we are not getting asianet, asianet plus and asianet movies last 1 week. And when we complained about this to our cable operator they are saying its not their fault its asianet channel who have increased cable charge 100-200 per connection. Is there any genuiness in this case. Kindly revert on this.

Regards,
Seetha Lakshmi

Dear asianet,
I have taken asianet broadband connection on 19/11/16.my customer id is ca26006.they said that it has speed of 10mbps.and after connection i used it for downloading files.it has a speed of 400k/s .so i contacted to customer care .they said a small variation .it will done in 24hours.so iam writing in monday .the speed is not increased.so contacted to asianet they said that it only for browsing and watching vedios not for downloading.so i request to check on site.they neglect

Dear Sir,

Will u please stop fooling audience through the stupid serials, all the serial story are same only name and title are different. plz do new programs instead of the it . There is a serial chandanamazha what's wrong with the writer and director i dont know plz take them to mental hospital .We have many artist in comedy plz put them as judge instead of rimi tomy, she is not eligible to sit in that position.

Asianet, which has a reputation for providing wholesome entertainment, is fast losing that tag, because of the silly, inane, stupid, illogical, ridiculous and absurd turns many of the serials are taking. For e.g.
1. Pranayam: The serial had a fairly good story line to start with. But these days just to keep the serial going ( perhaps for want of anything better), the rivalry between Sharan and Prakash is going to ridiculous lengths. Initially they were shown as rival business tycoons, indulging in all sorts of absurd things to upstage each other. Then one fine day Sharan becomes Prakash's employee, His designation being CEO. Perhaps then Prakash is Super CEO. A CEO is then ordered and assigned by Prakash, to do duty in an Ad. Shoot involving his daughter.
2. Karuthamuthu: this too had a fairly good story line in the beginning. But now it is deteriorating into trash. Some months back the viewers were given the impression that, the serial is reaching a conclusion, with the reunion of Karuthamuthu and Dr.Balan being aired at the end of each episode. Then as usual, since no substitute serial was in the horizon, it got a fresh lease of life.Then we see Dr.Mareena plotting murder, blood, gore and mayhem from inside the jail, while her targets are shown as helpless nincompoops, scared out of their wits. Dr.Balan goes to Dr.Arun's house just to see the much talked about, and highly praised Paru. But at the last moment she has to go for a bath. ( silly and absurd reason to say the least ) and dr.balan goes away without meeting her. The characters Karuthamuthu and Kanya are made to lose their memory at the whims and fancies of the script writer, just to suit the plot. Please spare the viewers further agony and give it a quick burial.
3.Chandanamazha: Enough to say that, the silly, stupid, ridiculous, absurd, shameless antics of Mayavathi are sufficient reason to switch channel, when this serial is being aired.
Please do not test the patience of the viewers further, and try to bring these inane serials to an end. Else the viewers only option would be to migrate to other channels.

We already used modem and we are shifted a new house so need a new connection in new house in pujapura near chandha and zipcode (117935) phone number [protected] we need as possible fast connection connection used near pappanamcode need near pujapura chandha house name (anandh bhavan) near langa road house number pj 9336 please need fast connection 2mbps speed connection

Sir/madam
For the last two weeks we are unable to watch the tv due to the poor /non reception of cable tv signal.The connection we were purchased from asianet digital through our local cable operator sai's cable vision, karali junction, sasthamcottah, kollam-690521( sub division of Venad Cable).we were constantly complaining about the problem but they are not responding positievly or answering the phone till date.please consider the matter most urgently and provide a solution, otherwise we are forced to complaint the matter with consumer court and TRAI.

Me and my family is a regular viewer of the new serial broadcasting in asianet 'chindavishtayaya seetha'. It is very sad to report that it is such a non sense stating in a serial in such a reputed channel. That father character named'chempakaseeril narayanan' as seetha's father is speaking just stupids against her own daughters. Kerala's culture is been spoiled by showing such rubbish in reputed channel. Pls take neccessary steps against this.

I am customer of Asianet broadband service (Cust id - TV58397). My connection speed is 10mbps and I am paying a bill of Rs. 1600 per month. From past 6 months I am getting a very low speed of less than .5mbps during night time and through out the day on holidays and weekends. I made complaints to customer care atleast 100 times and also contacted higher authorities so many times, but I dont receive any resolution for this issue. I am very much desperate with the service provided and Asianet is not giving any value for customers money. I want my bill amount back, which I paid last 6 months. Please take necessary action for this. I am attaching screenshots of sppedtest done at different times with this.

I had taken one year internet subscription (code tv108528) on 19/04/2016 and valid up to 30/04/2017, but the service disconnected on 07/10/2016. why this was happened? my contact number while taking the connection on 2015 was [protected] and that was not in service. my present available contact number is [protected]. this connection i was taken because of your good customer service and expected a quick action to get the connection back immediately. this might have happened due to the wrong entry from your side or so. i am really annoyed by the irresponsibility of asianet. kindly take immediate action on the matter.

Thanks & regards
Mrs. sreekala pradeep
Cordial cassilda
Kochulloor
Trivandrum
Mob# [protected]

Sir,
I sunil kumar, (Sub code : tv117464, mob no : [protected]) asianet broadband user. I several time tried in your customer care no [protected], but it replied that busy / reps call u back... Like responses...

Sir, i am using 510 plan... Past four month you change that plan and charged more with out taking our suggestions... When ever you msg me and call that time i call customer care several time for change my plan on 400... Replay was same as above. Your rep called me for pending bills, that time i also remind the same, they told me to call c-care no..
It is not good you are changing plan yourself.. If it good pay your self for me.
I have pending four bills ie only 1600 i can pay for that if you agree with that call me soon for paying bill and avoiding disconnection procedure. I cant pay 250 for that also...

Only one no you are using in entire kerala.. For help... Pls wide it..

Thankfully
Sunil kumar

Sir,

i had applied for Asianet Digital TV connection (INDI no 182904) on 26 Sep 16 and shifting of the existing Broadband connection (CN 74966) to new residential address on the same day. the service engineers from the company came on 28th after repeated calls and facilitated the cabling work of both connections. however post cabling they were reluctant to provide Set top box for Tv connection stating absurd reasons and the router which was connected was malfunctioning owing to some error. the router error was later confirmed as error in the cabling and still continues to exist.
The set top box team has never showed up after the cabling day, and have conveniently decided to not respond back or inform us about availability of set top box or plan of action of the connection. The issue has been completely handled in a most unprofessional manner ever.

We have taken broadband connection from asianet that also a unlimited connection our asianet register no is kt29423. We are paying high amount of bill, but there is no connection. Customer service is not bothered about this. They are not giving any proper response. Its been long, but time to time bill will come. But we are not getting proper connection and promised speed. Please look into this and rectify the error

I like some characters in this serial. Especially Amrutha - a stupid foolish who doesnt have self respect. Does not understand d meaning of being a woman...this character is a -ve impression of woman.
2nd best characters - Both MIL's - first one who knows only to give orders : without any brains n arrogance and the other who is d tail of first one : no brains to use and follows only orders.
These are surely d major drawbacks of a serial n shows only -ve impresion of woman.
The next best character - Both dad characters : no boldness n fits completely as "The Tail" of the first MIL.
The most effective character - Arjun Desai : no acting knowledge, no need to use basic knowledge...knows only to follow orders jus like other male characters.
These characters r jus jokers of this serial.

Attractive characters in this serial - Mayavathi n her daughter Varsha: these use their brains as per d situation. I live these characters as they show tat watever d situation, they can face it instead of crying like Amrutha d whole day.

Please stop this serial as it gives a negative impression about women mainly. It shows tat women can b manipulated in many ways which is really a shame. The women playing these characters should b ashamed of themselves to picturize Indian woman as weakling. Really a shame!!!

I have a connection of asianet having sub code: cn105617. I took a plan of 1mbps - unlimited. But it has been more than 15 days, the speed is damn slow.. The speed test shows 110kbps. Repeated complaints has yielded no effect. Customer care says that the problem will be resolved soon but its been more than 15 days, still no action on the broadband speed. The connection is in the name of jishnu raj - ph: [protected]:

Please take necessary steps to resolve the issue as soon as possible. The net is so slow that it took a long time to even load this page.

We have registered for shifting asianetdigital cable connection from kalammashery to Kozhikode on last july27 . we didn't get our connection yet. There were 760 rupees due amount at the time registering, we pay that amountand cleared all dues. But now without giving connection there is a due amount 380rupees. Kindly give our connection as early as possible.