Asus India Customer Care
ASUSTeK Computer Inc
Customer satisfaction rating: 1%
Submit a Complaint
716
COMPLAINTS

Asus India Customer Care

ASUSTeK Computer Inc

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Address
18-474, Lakshmi Towers, Old Town, Anantapuram
Mumbai
Mumbai City District
Maharashtra
India
Landmarks:Opp. Triveni Big Cinemas

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
67
down
51

Phone:
Phone:
up
84
down
47

Additional info
Compuage Infocom Ltd
Flat No. 8, 1st Floor, Mahalaxmi Aprt., Plot No 49, Nr. Baheti Hospital & Hope Hospital Dhantoli, Nagpur - 440012

Rashi Peripherals Pvt. Ltd.
3rd Floor, Plot No. 60, Dr. Bhiwapurkar Lane, Dhantoli, Nagpur 440012

Regenersis India Limited
Key Computers, 420A, N.A. Road, Khare Town, Dharampeth, Nagpur - 440010

F1 Info Solutions & Services Private Limited
Plot No 72, Flat No. 202, Kamal Datt Aprmant Back Side Of Hotal Anand Asharam Dhanyoli, Nagpur - 440012

Regenersis
Varad Computer First Floor, Gulshan Plaza, Rajapeth, Badnera Raod, Amravati - 444605

F1 Info Solutions & Services Private Limited
Madhuri Kunj” Plot No. 05, Deep Nagar No. 02, Near St. Francis High School, Farshi Stop Amravati - 444606

F1 Info Solutions & Services Private Limited
C/O Safalya Computing, Phokmare House, Near Dr. Bhamburkar Hopstial Tapadia Nagar, Akola Maharashtra State - 444001

F1 Infosolutions & Services Pvt Ltd
C-17/5 2nd Floor Tara Sadan Opp. Marlin Appartment, Sector-5 Devendra Nagar Raipur - 492009

Rashi Peripherals Pvt. Ltd
15/217, Mangra Para, Jawahar Nagarm. G. Road, Raipur 492 001

Compuage Infocom Ltd
House No. 30/796 Behind Ashoka Hospital Kali Mata Ward Ashok Vihar Colony. Raipur (CG) - 492001

Regenersis
Key Computers, 104, Block–C, Vineet Estate, Opp. Federal Bank, Near Disha College, Shankar Nagar, Raipur 492007

Rashi Peripherals Pvt. Ltd.
Flat No, B1, 1st Floor, Sneh Vihar Apartment, Near Nokia Care Center, Napier Town, Jabalpur - 482002

F1 Infosolutions & Services Pvt Ltd
33, Methodist Center, Opp. Hotel Kartik, 1006 Napier Town, Jabalpur - 482001

Regenersis
Busi Link # 1525, Wright Town, Jabalpur - 482002

Compuage Infocom Ltd
571, Narsingh Ward, Madan Mahal Station Road, Opp. Hotel Galaxy, Jabalpur (M. P.) 482002

Compuage Infocom Ltd
Plot No-204, Pushpanjali Complex, Zone 1, MP Nagar Bhopal - 462024

F1 Info Solutions & Services Private Limited
207/108, First Floor Sai Baba Complex Zone - 1 M.P Nagar Bhopal - 462011

Rashi Peripherals Pvt. Ltd.
House No. 90, 1st Floor, Rachna Nagar Bhopal. - 462023

Regenersis
Logic Technologies, 1st Floor, Siddhartha Apartment, 68 - B, Kasturbha Nagar, Bhopal - 462023

Mac Enterprise
Shop No 4. Kiran Plaza Dayaram Road Latur - 413512

View More Information...

Customer satisfaction rating
1%
Complaints
716
Pending
0
Resolved
10
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

Working hours
Mon09:00 am - 06:00 pm
Tue09:00 am - 06:00 pm
Wed09:00 am - 06:00 pm
Thu09:00 am - 06:00 pm
Fri09:00 am - 06:00 pm
SatClosed
SunClosed

Asus India Complaints & Reviews

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Asus India — Defective service

 lohit100 on May 27, 2017
I have not seen a cheap service station like that of Asus. Just at the beginning of the year my Sim1 slot was not working and i took it to your service station. They repaired it and gave me an extended warranty of 90 days and when i said that you have replaced the product and charged me completely then provide me with a full warranty of 1 year. Then their reply was it is the company's policy. And look just what happened. Three months passed and now my mobile is featuring the same problem. This is how i understand that this is nothing but just a scam to fool around customer. Will not deal with asus...
Complaint comments  Read comments Complaint category Mobile Handsets

Asus India — Problem facing by my laptop

 Sìvá Kêsävā Rèddy Srìví on May 27, 2017
Sir,
I had purchased a laptop a year ago of cost 42000... Form the day onwards it wasn't working properly... I had given in the authorized service centre many times... But it wasn't working properly... When i started to work on my laptop with in the 5 r 10 min it shows that your pc ran in to problem we will restart your system soon... And restarts the system... How can i over come this problem... Is there any chance to replace my laptop... I was ready to pay extra amount to......
Complaint comments  Read comments Complaint category Laptops / Notebooks

Asus India — Aptio setup utility

 shagun130d on May 27, 2017
This has been a major issue in my laptop and its been continueing from one year now i am so fedup with always loosing my work because the screen shows the "aptio setup mode" and then that stays on screen always and i am never able to work on my computer.
Last year on 05/11/16 my laptop was repaired from hyderabad asus center and yet the same problem has been happening again.
The software engeniere told me that this problem has been occouring from this asus series.
If the company knows the series problem then they should find a permanent solution for it, rather than making the...
Complaint comments  Read comments [1]Complaint category Computers & Accessories

Asus India — Warranty not covering

 Arun Kumar C M on May 25, 2017
I have bought asus zenphone 2 mobile on 10/10/2016 as per me i should have one year warranty coverage up to 10/10/2017. But when i submitted to service center they are saying this is out of warranty on 15/05/2017. Kindly find the invoice copy.
Below mail from customer service

Dear
Valued customer,
!! Greetings!!

As per activation date 7-oct-15 unit is out of warranty.

Thanks & regards,
Pavithra vincy a| co-ordinator | f1 info solutions & services private limited.
Saleh center, before sigma mall, behind executive chamber,...
Complaint comments  Read comments Complaint category Mobile Handsets

Asus India — Charging problem & other technical problem

 ca.nrhm.karimganj on May 23, 2017
Sir/Maa'm,
I have purchased 1 no. ZenFone through Flipkart vide order date[protected] to the shipping address of Shibashish Dutta Gupta(For Abhijit Adhikari), WHO, NPSP Unit, Civil Hospital, o/o The Addl. CM&HO(FW), Civil Hospital Road, Civil Hospital Campus, Silchar, Assam-788001 & received in the month of 1st week of June-2016. Since last 20 days this phone is not getting charged properly & also facing problem while to operate and which falls under Warranty Period. So requesting you to provide necessary arrangement at an earliest so that I can use this this ZenFone properly.
Please...
Complaint comments  Read comments [1]Complaint category Mobile Handsets

Asus India — Purchase new mobile with in 15 days motherboard get damaged

 Parag Vishwakarma on May 18, 2017
Dear asus team,

Unfortunately i purchase mobile asus zenfone max 3 - 5.2 inch.
With in 15 days motherboard was damaged. This is the quality of your new launched phone...
Service centre in nagpur india they dont have tat for service repair, non availability of spare part. Really feel bad to buy this company mobile phone and same suggest to all... Not to buy asus mobile. You dont have policy to change mobile??? Complain number - inxph50172

Thanks
Parag v...
Complaint comments  Read comments Complaint category Mobile Service Providers

Asus India — Asus Zenfone 2 Mobile

 sasikanth Rallapalli on May 15, 2017
I have purchased asus zenfone 2 mobile 1 year ago. This phone hangs on logo screen and we cannot unlock the phone even after booting. After sometime phone again reboots and stuck on logo screen.

When i tried to get it repaired through service center, they replaced the touch screen but still i am facing the same issue. Now since my warranty is expired i need to pay even for diagnosis to find out the root cause.

Purchasing this kind of phone for 15k is a total waste of money. Even phone with less configuration from other brands are far better....
Complaint comments  Read comments Complaint category Mobile Handsets

Asus India — It's just been 3 months since I got this mobile, its not functioning, I'm taking this issue to consumer court and Sue you people.

 Soniya Jenifer k on May 13, 2017
Hi Asus,

I bought Asus Zenfone go on Jan 2017, it's just been 3 months within which 2 times I took this mobile to service center where they changed the complete mother board. I trusted Asus and it's a disappointment, basic this outgoing and incoming calls that also this mobile is not able to provide. Each and every day it's coming up with new problems. I spent so much of money and bought this mobile, great disappointment.

I'm not going to leave this as such, I'm taking this to consumer court and file a complaint against asus, also I'm going to post this in all social...
Complaint comments  Read comments [1]Complaint category Mobile Handsets

Asus India — Lcd screen service

 SudhyNair on May 9, 2017
We have more than 15 Asus LCD screens in our Office at Kottayam. Yesterday one among these, got complaint (Out of Warranty). I called their Customer care number [protected], today, the lady replied, after a long time on phone, that they have no service center in Kottayam and asked me to take the product and got to Thodupuzha (Kerala) their nearby Service Center to get it serviced....
Complaint comments  Read comments Complaint category Public Transportation

Asus India — Bad service centre of asus

 Jayakrishnan VS on May 4, 2017
I have repaired my asus zenfone 2 laser 3 times in the service centre in nandancode, trivandrum. As i come home i am not able to use my phone as it got hanged and not getting power on. First time tey told me it was software problem. Second time they told me the board of the phone got damaged. Now its the third time its getting the same complaint. I should get it repaired or i should get it replaced. The service centre address is f1info solutions, tc 11/637/-11, lower bains compound, below helmet world, museum, nanthancode road, kowdiar po-695003, ph[protected].
Kindly do the needful to...
Complaint comments  Read comments [1]Complaint category Electronics & Appliances

Asus India — Mobile handset

 apurav on May 3, 2017
I have purchased a handset (Asus_z010d) on dated 24/11/2017 from your dealer at nerchowk. First time i have faced a issue in its touch on dated 15/03/2017 and i went to a dealer for solution. He send my phone to the service center for further process but after 10 days service center send back the phone with letter and said all the work will be done on chargeable basis. I was not satisfied with their reply and i have again visited the dealer and asked him about the warranty coverage. My phone is under warranty coverage and dealer assured me to do the needful soon but no action taken by him or company...
Complaint comments  Read comments [2]Complaint category Products & Services

Asus India — Bluetooth issue and battery problem

 ambarishcbd on May 3, 2017
I am use ASUS ZenFone z010d. When I purchase my phone then I can't connect my car audio system via Bluetooth. I call to customer care they suggest me for factory reset. Then I try this but the probleme are same. Then go through my nearest service centers but they can not satisfied me. So this phone is very bad.
My Phone Number- [protected]
Name- Ambarish Guha...
Complaint comments  Read comments Complaint category Mobile Handsets

Asus India — Repair problem

 Manish Jaroli on May 2, 2017
I have submitted my asus zen phone on 07/04/2017 via rma number inr6h40139 for memory card detection problem but till now i have not received any message that my mobile is repaired or not.

They are tailing that they have replace the motherboard but new motherboard was also faulty, hence they have requested for new motherboard again and till now they are waiting for motherboard.

Its around one month over for repairing, why there is so much delay in rapairing....
Complaint comments  Read comments [1]Complaint category Mobile Handsets

Asus India — Defective piece sold to customer

 Sankswati on May 2, 2017
Asus it's a very bad service as well as very bad and defective piece can make an buy to customer. It's customer center service is also very ugly and late. I have purchased asus max 3 next day it's a fully faulty piece and no return guarantee. And service center can also late to solve these problems so why defective piece can sold to the customer.
In future it's not good for company. When customer satisfaction the company can grow in high like apple otherwise no demand on in india or worldwide.

Finally asus is very bad and very bad......
Complaint comments  Read comments Complaint category Electronics & Appliances

Asus — Battery drain and not charging

 Sachin531 on Apr 27, 2017
I have bought an asus zenfone max 5 months before and now im facing certain damages with the battery. The battery is draining out and when im charging it then the battery is not getting charged. So i have taken the phone to the service centre here in trivandrum. And they said that the product iz within warranty period and they repair it within 7 days . After that they called me and said the phone is ready . And I went there and bought my phone back. Then within 2 hours im facing the same issues . The service centre guys are didnt do any work in my phone . Now i went there and reported this. So they...
Complaint comments  Read comments [1]Complaint category Mobile Handsets

Asus India — Asus zenfone touchpad issue

 anilkumar mayigowda on Apr 26, 2017
Asus zenfone
Serial number: g4axb72398024yx
Purchase date:2016/07/14
I have purchased a new asus zenfone from amazon on 14/07/2016.
After 2 months i have found about the fast draining of battery.
This issue is resolved after rebooting the phone according to instructions obatained from zenfone support.
Since one month i am facing the touch pad issues.
Since my phone is under warranty please get the new mobile hand set...
Complaint comments  Read comments [1]Complaint category Mobile Handsets

Asus India — Poor response

 james moriarty on Apr 18, 2017
Few days back I visited Jaipur service center of asus, they said that my notebook has a cable problem and it needs to be replaced. They then said that cable is not currently available and and they took my contact details and told me that I will be informed whenever the cable will arrive.

Today after 6 days, i called them again to check about the availability and to my surprise found that they have not even ordered the cable after 6 days, asus service staff then called me again and asked me to visit their service center, when i reached there they told me that I have to pay the fee...
Complaint comments  Read comments Complaint category Electronics & Appliances

Asus India — Mobile speaker damaged when mobile submitted to change port

 Payal Zawar Bhangdiya on Apr 14, 2017
My Phone was have charging issue so I have submitted my ASUS Zenphone 2 to service center in Pune . They have asked me to changed port after my confirmation they have done that and I have recieved mail that mobile is done and i can collect it from service center, When after 2 days i visited service center they said mobile was not yet checked.
Again when after 3-4 I went to collect mobile after coming home i found that speaker were damaged when mobile was submitted to service center.

When i again went to service to report this issue they are saying that I will have to pay 900...
Complaint comments  Read comments Complaint category Other

Asus India — Faulty parts sold by company

 Jayshree Manjrekar on Apr 13, 2017
Its been a year that im using asus phone and within a year i had hardware issue which got checked by the gallery and then was replaced after which again i had same issue... 3 times i had to loose my data of the phone and later my display was repaired because it broke and then recently now in month of march end it gt fixed again by paying more than Rs5000 the display in 3 days gave issue and because of which in april 2017 i went to the gallery and again it said battery and reciever got problem... Before the display was changed my battery and reciever was working fine but after the display got changed...
Complaint comments  Read comments Complaint category Mobile Handsets

Asus India — Fraud service centres

 shwetathakur0994 on Apr 10, 2017
I bought zenfone 2 laser online one year back (16th march, 2016). After 2 months, the earphone plug stopped working but rest of it was working fine. As it was under warranty so i gave it to asus service center (sec- 32D Chandigarh) almost 10 days prior to the warranty expiration date. But after receiving it back, when I turned it off to insert the sim it is not turning on since then. I am used to change my sim quite often and thus turning my phone off and on but no such issue occurred since they repaired it. Now they are saying that i have to change the motherboard again and also a chip whose circuit...
Complaint comments  Read comments Complaint category Mobile Handsets

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