Asus India Complaints & Reviews

Dear Sir/Ma'am I purchased an Asus ROG Phone 5 (8/128Gb) (SN - M3AIGF006770BHB) on 02/August/2021 which comes in a premium phone category and also comes with 1 year warranty. I started facing an issue today with my device i.e. on 12/January/2022 at 7.00 pm . My device WiFi & Hotspot suddenly stopped working and after that I tried to connect my device with WiFi again and again but it doesn't connect ( this is a manufacturing defect as most...

Model : TUF FX504GE
Serial No: J8NRCX02N698337
Job sheet RMA: INKLM90026

I have asus TUF FX504G (J8NRCX02N698337) and i was using it as my daily driver and for office purposed. Due to white pixels in my display i took my laptop to service center. They took my laptop for service and display replacement on 09/09/2021 and after a whole month they close my job sheet because they did not had the parts available to...

So, I buyed laptop on 13 December 2021 from Asus Exclusive Store, Phoenix Plasio Mall, Lucknow, After 1 month o[censored]se, my laptop switched off automatically on 27th Jan 2022 and didn't switched on after trying many times, upon calling the gwalior service center they took 4-5 days to send engineer to jhansi which is so much time, then the engineer came on 2 February 2022, they weren't able to solve the problem at my home, so they took laptop...

Instead of receiving a working Asus Rog Rx 570, I instead received an Rx 570 which has the same Fan Overspeed problem which's exterior condition is also in much disarray. I have tweeted to Asus India's handle as well but I am running impatient due to the lack of time left in my warranty which I feel they are exploiting. My RMA replacement gpu serial code is J3VCINGM0223 and RMA Number is INHNN10026.
I hope this gets resolved soon...

Gave my laptop a month ago for battery issue. At that time the laptop was in dead condition and specifically asked them to check the battery and if it's having trouble then replace the battery. They told me it will be ready in 5 days, after 5 days when I called them they told the lap is not ready, and to call after few days. It continued for one month and I'm in critical situation where my report work is pending can only finish after getting...

Wifi and hotspot isnt working in my new asus phone, , even it's warrenty is not expired.my 50000rs is wasted.many peoples are suffering from this issue, , asus are not taking any action or giving any solution to this,...

My laptop got out warranty in November 2021 and in the first week of December the screen started flickering like a dish TV flickering. And eventually the display got damaged completely. When I asked in the service centre they said Display has to be changed.
They changed the display bht still the issue is not completely gone.
I never knew Asus products get damaged so early and there is no fix for it. Kindly look into this case...

I hereby want to register my serious complaint against F1 Info Solutions and Services, an authorised service centre of Asus, regarding the service of my laptop. The laptop was first given to your service centre in the month of August, 2021 (RMA – INH3M80216, INH3M80358) and on 17th August, LCD issue was detected after diagnosis. Accordingly, LCD was replaced and the item was returned back on 10th September. After using for few days, I observed...

Having Many Issues Related OS 7 Hardware ..i Have Given My Laptop To Asus Care 3 or 4 Times after purchase (4 Months )But Everytimes Problems arrives after Some days of Service I need Replacement Of My Product As I Have Also Taken An Warranty Extension I m not Able to Go Everytime On Asus & Waste My Time In it . Tired of This laptop Functions Anytime Drivers Removes Automatically & Even Asus Care Unable to reSolve it ...& Now Speakers Are...

Asus is scamming people with rog 5 phone gets dead by itself and they replace motherboard after that many other. issues arise i have submitted my device 4 times in a month they even don't provide replacement of refund...

A[protected]-0014
Model : Asus Rog3 phone
S/N : L9AIGF0063057TH

Very Bad Experience in my life after buying "ASUS GAMING PREMIUM PHONE"

I had given my Asus mobile premium phone to the Vashi service center for the Air trigger issue & camera blur issue.
they return my phone after replacing the camera and installing software and downgrade firmware for the air trigger issue.
and they assured...

Dear sir I had given my Asus mobile phone that was well functioning for change of battery to the service station in Rajkot after the battery got replaced the mobile started malfunctioning its volume key stopped functioning the mobile stop taking recharge the Wi-Fi connectivity became intermittent the Bluetooth too stop functioning I complaint it to the service station and they assured me that the problem will be set right but they returned...

I purchased ASUS TUF Laptop in December from Amazon. On 6th day of the purchase, I noticed issues with Bluetooth and WiFi. So I raised a complaint on the same day to Asus.

Asus told me that there is replacement option within Asus for 10 days and they will replace the laptop after verifying it. They said I need not go to Amazon for the replacement and Asus will do it.

It has been more than one month without replacement....

Bought the "Asus tuf A15 2021" version but received the "2020" version.
The laptop overheats and looks bad when compared to the 2021 version.
I bought item labelled as "2021" on September 2021 but still I have not received a response from Asus yet. It's been months and no one is looking into the case.
Selling the 2020 version on the name of 2021 is a scam. I could have gone for another laptop if I knew I'd be getting...

RMA no. NIHMC0307
Serial Number LAN0CX07184243C
It's been around 12 days, And my laptop is unrepaired. Engineer with contact no. +[protected] misleading about dates for visiting for repair. Even your customer care provide wrong information about service center of Janakpuri, Delhi and make me waste all Day. Too disappointed, Never willing to see Asus again.

Inderjit Shahi
[protected]@gmail.com
[protected],...

Hi Sir, Ihad repaired my Asus laptop from Asus authorities service center but still not received any invoice details from the centre, I called so many time but service staff not answering my call....

My complaint is about Rog5..the phone is not working since days..i even gave to ohone to asus service centre Tinsukia for repair but no changes occur..the phone is still in bad shafe even after giving it for repair for two times ..they (asus service centre Tinsukia) gives it back saying that the phone has been repaired but after few days it stops functioning ..and now thw condition of the phone has gotten worse..its in really bad shafe..the...

Hi
My name is Lakshya. On date 7dec 2021, I summited my asus ROG STRIX Laptop in customer care (nehru place). They say you can take your product in 2to 3 days. After 3days,
I call them but they hav'nt pick my call, so I call customer care of asus they tell your product will be repair on 16 dec . After that I once again call them they tell me your products part will be installed and sanitised in 2 to 3 days because of COVID...

While replacing the display the service engineer not plug in the microphone cable, after that complaint for microphone that the microphone is not working, after 10 to 12 days they directly call me for service at home, and i ask them you didn't came to check what was the problem in my laptop and you're suddenly call me for service to replace the motherboard and they bought the motherboard in display box, and after replacement of motherboard...

Hello Sir/Madam,
I bought ASUS computer/Laptop monitor ar Rs 8400 on 23 Jan 2021. Warranty support is till 10 Jun 2023.
It has started flickering and stopped working. It is still under warranty so supported F1 Info Solutions & Services Pvt. Ltd. They are not accepting it is covered under warranty. On top of that, they asked for Rs250 just to lodge the complain.
Now they email me bill of Rs8437 for repair, whereas original...