Asus India Complaints & Reviews

I bought this so called "premium phone" called ROG PHONE 5 on April-may 2021, it was working fine until i got an software update from asus official then all of a sudden the phone is dead and when i took the phone to f1 service centre, they told that the motherboard has been corrupted and took almost a month to repair by saying that the new motherboard should come from taiwan, and then in november 2021 starting i got another update from asus and then again my phone's wifi and hotspot stopped working and also 6000mah battery was discharging in less than 3 hours and yesterday I.e.. on DEC 6 2021, the phone's dead again, now again the service center people claims that its because of a faulty update and motherboard needs to be replaced, now only god knows when i will get my phone back, i am in lot of trouble as i am loosing the data again which is stored, these people are not taking the responsibility about the customer concerns, i dont want any new replaced motherboard, i just want my refund back as i am moving to new city in coming month and if again this problem persists to phone, i really dont know about that situation, i have mailed to every possible asus helpline, i am not getting ny proper replies. i hope i will get the refund.

After just over a year o[censored]se of my Asus Zenbook 13 UX333FA, the laptop motherboard has a problem and the service center is saying the cost of repairs is Rs. 40, 000 which is completely unreasonable. Such a new product shouldn't have such big issues and I demand a refund or at least a heavily discounted price on the motherboard.

One day ago my laptop was running good but night Two drop of water Going to power button. That time I off my laptop..
Because I know about electronics device repair.. If I runnig my laptop than it damage power section..for what taking decission and going to service center..they taking my laptop and tell me we will inform you, you can go now, after that, that Night they mail me they want to change My laptop mother bord...🙁 Cost 33000...

Asus technicians have ordered at least 4 motherboards so far for my 2021 notebook, which stopped powering on after less than 2 months.
The issue is not fixed and now it is more than 70 days.
Either refund my money or replace the laptop. This will save your time and money as well. Otherwise, your technicians will keep on ordering new motherboards.

.

I purchased ASUS ROG Zephyrus G15 from flipkart on 11 OCT, 2021.
In just 2 days o[censored]se i noticed Screen light bleeding in leptop.I searched about it on internet, Asus forum many people said its normal minor screen light bleeding. But in time of a month it incresed very much.

Currently In a one and half month i am facing many issues in this leptop.

1. Screen bleeding. Which is manufacturing defect

2. Coil whining noise when keyboard backlight is off.

3. Speaker problem. Speaker sound cracks when i get email notifications in leptop. Sometimes there is whistle like continuous sound from speaker parallel to video sound.

Few days ago i contacted asus customer care, they said they will replace all parts. So, in just a month o[censored]se i have to use repaired leptop.

I paid rs. 1, 34, 490, which was my entire saving and this leptop is defective piece because no good leptop can have these much problems in just a month o[censored]se.

Asus customer care can replace all parts free of cost but i didn't pay almost 1, 35, 000 rupees to use a repaired leptop .
They are not believing that this leptop is defective because they dont want to give me replacement or refund.

All those who are reading this post, please purchase ROG ASUS leptops only if your are earning in lacs every month, dont spend your savings on this defective leptops by asus.

If you will search on internet about aforementioned issues in Asus leptops you will find thousands of customers who are facing these issues but Asus doesn't care they just replace parts and closes the complaints. Its customer who suffers the most.

So again please dont waste your money in Asus leptops.
Attaching pictures of screen bleeding, becuase other issues cant be explained in picture.

I have valid bill of purchase and i am writing this post to warn you all people who are planning to buy Asus products.

I bought laptop few months back.
Battery Usage time claimed by company is 10 hours.
but now battery last for only 1 hour.
customer care number is not reachable.
I want either change of battery or laptop.

Sir I Shashank Rastogi from Lucknow Uttar Pradesh, this is to inform you that my Rog phone 5 got dead while using I have reached to service center on 25/11/2021in morning aproxx 11Am at

F1 INFOSOLUTIONS & SERVICES PVT LTD
AnkitSharma/VivekKumar/Pavan
[protected], 495170
[protected]
Show Room No.- B, Lower Ground Floor, Burlington Mall, Vidhan Sabha Marg, Lucknow, Uttar Pradesh, 226001
They have deposited the device and told me for motherboard replacement but they have not mentioned the time period when I will get the device so I request you to see this matter and the message from the service center is this --

Dear Valued Client, we confirm receipt of your machine on 25/11/21. Ref. No is INH4MB0205. Check latest status at https://t.co/i97yDZW3f1 to Corona virus outbreak there may be a delay in repair services, we apologize for the inconvenience caused and appreciate your support. (ASUS Service)

And this message is also not saying anything when I will get the device
No ETA mentioned
So I request you to see this matter and replace the device
I again request you to please see this matter urgently if possible

i don't know where is my phone, status not clear and the link given by the service center is also not working,
Everyone in the rog 5 community is facing same issue i request you to resolve my matter, i want pice to pice replacement, if imei no changes i want a SALE INVOICE clearly mentioning that the new IMEI no of handset is given to me.please if you cant resolve my problem within 15-20 days i need complete refund

Hi. I bought this laptop in August 2021 and since then it has been making me face so many issues. I have tried contacting ASUS but usually got 0 response. 1. The laptop heats up real quick, like it's on for 15-20 minutes and it's as hot as a house on fire. 2. It has been really slow, hanging a lot, and showing a blue screen error now and then. 3. It has been behaving abnormally sometimes - showing weird sceen waves (have recorded for proof) 4. Now suddenly it's touch has stopped working - tried all settings and even resettting the laptop. I have had a really bad experience using the laptop. This has caused me so much problems in my work life as I am a Graphic Desginer and my laptop is all I use to work. Apart of that it has really been a mentally exhausting and upsetting experience for me going through all the above mentioned. Now all I am really looking for is a refund for the whole amount and I'd return the laptop with all the accessories bills etc. Please look into it and take the laptop with a full refund of my amount.

My phone was purchased on 21/08/2021 and was dead on 15/11/2021, I gave to your authorized service center in bangalore (indranagar branch), they told me that the spareparts ( motherboard) are not available presently and also some customers are still waiting for 45 days, it's been 12 days now and I haven't got any response from you guys, I am in some telegram groups where people complain that their motherboard were again dead even after 2 times of motherboard replacement of the same rog 5 phone. I have been emailing your service team regarding this issue and all I get back as reply is to wait! How long should I keep waiting for motherboard issue? I'm really annoyed, very slow service for a premium phone, I was a one plus and iPhone user previously, but never faced such issues with them, I regret buying this scrap phone. I have also complained regarding this to the consumer court yesterday dated 26/11/2021. Also you have only 3 service centers in bangalore, and even these guys don't have any signs or billboard outside to find the service center, it's a very bad experience to even search for the service center without any sign boards ( indranagar service center branch bangalore)

My phone IMEI #[protected]
Serial # M4AIGF001502MMC
Bill invoice #FAGMKR[protected]
RMA # INLSMB0115

I would want a full refund of Rs 58099/-

My time has been wasted running behind your service center and searching them, mailing to them, also my YouTube channel is under halt due to your company phone breakdown, I haven't attend my work zoom calls, nor did I have a phone to take with me to click pictures on my tour to goa, and more over your company's phone will again breakdown, I've had enough, so it's better you guys do me a full refund on the same, simply please don't waste our precious time and yours too. I have also made a complaint regarding this on the consumer court, my complain # 3123187 in the court, you can check the complaint in the consumer court website with this above number.

I bought a laptop from Asus India on[protected]. Product Description- Asus ROG G713QC-HX053T. On[protected], the laptop stopped working, would not switch on. Being under warranty, I registered a complaint with Asus India through their customer care number. The first complaint number is- A[protected]. We didn't receive a response right away. After multiple follow-ups they finally sent their engineer on[protected]. He took my laptop to their service center in Varanasi for repairing. My laptop has been with them since 16th october. It has been more than 2 months and Asus India has not repaired my laptop and has kept it in their custody. I have tried reaching out to both the service center and the customer care line and both sources provide me vague answers and keep trying to elude me. Since the last 3 weeks, I have been told that they will tell me what's happening in the evening but I get no response. I have been informed that it was a faulty model and they are discussing what to do about it but it has been 2 months now and my work is being affected. While the customer service is pathetic and hugely disappointing, I have had to halt projects that I was working on due to lack of a laptop. The laptop costed us 97, 000 and was a huge investment on my part and I am suffering loss with no definite answer in sight. While the company goes overboard in selling these extravagant and highly priced products, they do not keep their promise to help the customer in time of need.

What I expect- A definite answer on when my laptop will be available or providing me with a new one at the earliest. If the faulty laptop is fixed, then an extended warranty on the product to make sure I do not go into loss in getting a faulty product repaired.

I bought a laptop from Asus India on[protected]. Product Description- Asus ROG G713QC-HX053T. On[protected], the laptop stopped working, would not switch on. Being under warranty, I registered a complaint with Asus India through their customer care number. The first complaint number is- A[protected]. We didn't receive a response right away. After multiple follow-ups they finally sent their engineer on[protected]. He took my laptop to their service center in Varanasi for repairing. My laptop has been with them since 16th october. It has been more than 2 months and Asus India has not repaired my laptop and has kept it in their custody. I have tried reaching out to both the service center and the customer care line and both sources provide me vague answers and keep trying to elude me. Since the last 3 weeks, I have been told that they will tell me what's happening in the evening but I get no response. I have been informed that it was a faulty model and they are discussing what to do about it but it has been 2 months now and my work is being affected. While the customer service is pathetic and hugely disappointing, I have had to halt projects that I was working on due to lack of a laptop. The laptop costed us 97, 000 and was a huge investment on my part and I am suffering loss with no definite answer in sight. While the company goes overboard in selling these extravagant and highly priced products, they do not keep their promise to help the customer in time of need.

What I expect- A definite answer on when my laptop will be available or providing me with a new one at the earliest. If the faulty laptop is fixed, then an extended warranty on the product to make sure I do not go into loss in getting a faulty product repaired.

Dear Sir, My laptop has not been working since the 21st of November. I have filed a complaint and wrote several emails.
On the 22nd of November they generated RMA Number : RMA ID : INSIMB0048After calling the service centre they said your case has been transferred to another service provider.
Also they generated another RMA ID : INSIMB0056 on 23rd of November.
RMA ID : INSIMB0056
Unit Serial No : L8NRKD01677235F
When I called to customer support they have given two different number : [protected] (It is wrong number when called)[protected] (Answer from this number your case has been transferred to Pune )
Now I do not know what exactly is going on? My PhD review is scheduled this week. I am continuously dropping and spending so much time calling customer care. But no positive response from anybody. Now I am losing my mind and patience.
If I do not get my laptop repair on time. I have to appear after six month. Are you going to pay my PhD fees ?
So I can keep patience and wait for a long time.
Everyday wasting so much time writing emails and calling customer support.
Shall I repair my laptop from any other agency ?
This laptop is under warranty.Just take your laptop and refund my hard earned money. Now I have only one option: to go to court and file a case.
very pathetic service from ASUS. I will fight in court. I have waited more than 48 hours now.

Problem not solved yet.

I am a PhD student, my PhD review is scheduled this week. I did not get my Laptop repaired on time. I have to wait for the next six months.
This laptop is under warranty. At the time of purchase you have promised onsite support within one day.

But when asked at customer support they replied wait for 4to5 days. If it's urgent, go to the service center.
Now I shall study or go to the service center???

Is this the way ASUS customer support talks to their existing customers ?

This is really mental harassment.
I have not received a call from the ASUS support center. When I called them they said Your case is transferred to the other service provider. What is going on?

Please try to resolve the issue ASAP.

I ordered a laptop through amazon and it was delivered to me last year on 17th Oct 2020. The product was in good condition.

However I currently faced issues with it and gave it to a technical guy for checking, I came to know that the laptop delivered was not the one that I had originally ordered. The model number, configuration etc all is different.

Below are the details:

Ordered Product

Order ID:[protected]
Name :ASUS VivoBook 15 Intel Celeron N3350 15.6-inch HD Laptop (4GB RAM/256GB SSD/Windows 10/Integrated Graphics/Black/2.0 kg), X540NA-GQ329T | B08CHYJP31( B08CHYJP31 )
4GB / 256 SSD
model no. : X540NA-GQ329T
Invoice No. : IN-DEL3-139709
Invoice Details: HR-DEL[protected]

Product Actually Received

Model No. : X543MA-GQ1015T
SN : LBN0GR02C81948A

I am not a tech-savvy person and it is not my expertise to identify this difference. I can check colour, display, scratches etc thats it.ook

My oy 2months old asus M415D LAPTOP doesn't working properly and working slow .so it's doing problems

Dear Sir/Mam, I have purchased an ASUS gaming laptop from Amazon on 28/12/2020. Which is still under warranty but ASUS people say it is showing out of warranty. My question is how ASUS allows Amazon to sell old laptops with expired warranty. Now Laptop is not working. ASUS is not providing promised support. This is clearly fraud with innocent customer. Amazon saled faulty laptop to me. This is really a headache for me and mental disappointment. I have purchased this laptop with my hard earned money. They are not providing support on time. I request them to refund my money or provide another piece of laptop. Please resolve this issue ASAP.
I have spent so much time in writing complaints and calling customer care but no use.
I used this laptop for my research study, so much valuable data stored in my laptop, I do not know how to recover this data.
Asus and Amazon should think about this before selling such a faulty laptop to customers.

My details are as follows:

Name:Satyashil Nagarale

Contact No:[protected]

Alternate contact No:[protected]

Email id : [protected]@gmail.com

Complete address: Flat No A10 1401 Sunway Megapolis
Hinjewadi Phase 3
Pune 411057
Maharashtra
Pincode: 411057

Serial Number:L8NRKD01677235F

Thank You

Laptop running slow and doesn't start

I submitted the mobile ROG5 to the service center of Asus. They said they were not having parts & it will take a week to get & repair it.

It will take a month to get the part & repair.

I bought the ROG5 in Aug '21 & after an update it got off & did not get on after that.

Asus claims ROG5 is their premium segment phone. If that takes a month to repair it. How much time will it take to repair non premium segment products.

Date- of incident- 11 Nov'21
Incident no.-INR2MB0095
My no- [protected]
Desirable resolution- Fast repair

The order ID of the product is OD[protected] and invoice number is #FAFPBV[protected] of the said order. After receiving the product on 14th May.

That started to face some problems within Three months from the date of purchasing regarding the Wi-Fi – Hotspot issue after updating the device.

After the Wi-Fi-hotspot issue within a week after the Wi-Fi and hotspot issue, Auto - Restart & Touch Issue has also started occasionally.

That was after my client contacted your concern regarding the matter and your concern told my client that your concern will provide service to my client.

First Case ID [protected]-0001 – 04 SEP 2021
Last Case ID [protected]-0013 – 16 NOV 2021 (73 DAYS) – (50 working days)

On 16 Nov my phone was totally dead and I couldn't do anything

That after your concern didn’t provide any service to my client and delayed unnecessarily.

That is after I contacted you several times regarding the issue.

I Didn’t get any proper response from your concern till now.

It paid Rs.49, 999/-(Rupees Forty Nine Thousand Nine Hundred Ninety Nine Only)for the said product. Now What I am surfing you Didn't know.