Asus India Complaints & Reviews

From past 2weeks the lathargic and pathetic attitude of asus borivali service center has been kept delaying my onsite service for desktop gaming pc last time a person came rest from then nor the part has been requested by them nor the os has been downloaded from past four days person has kept on lying for server down and yet not a single day they have taken concern for my service and pc health it has warranty of 3 years too.
i will...

I purchased Asus VivoBook 15 Core i3
7th Gen - Laptop from Flipkart having one-year warranty @₹ 23140.00.
I sent the laptop to be repaired under ASUS warranty thinking they would honor their warranty and fix the issue.
They revert to me asking to make a payment of ₹ 23744.47 since bottom case damage and mainboard liquid logged.

First of all their statement “mainboard liquid logged” is baseless. The mainboard of a laptop is packed inside the compact body of the laptop.
And every system is designed in such a way that it is fully resistant to such issues. And one single drop of water managed to reach the
Center of Mboard without touching its all complicated circuit and other components. if it is only based on prediction then why can’t
It is because of Moister or humidity

Now the question is how could the price of one part (mainboard) is more than the whole actual cost.
Does it mean that the original Mbord shipped with the laptop was a temporary kind of or defective quality and
Now they are going to replace it with the original/ Mboard which costs 23744.47.
And remaining items of laptop like scree, ram, disk, processer, etc was valued less items, they Cost nothing. Or since this laptop had some discount offer that’s why the actual Motherboard which was there,
It was a defective or rejected part that’s why it was available for less price?

I asked the same question but did not get any reply .and they continued asking me to make the payment.

Finally, I asked them to return that laptop so that I can at least put it in my home and probably use it as a paper weight

My complin no at Aasus :
SN/RMA (INHVM80248) (L8N0GR03D271356)

Email : mjawaid.[protected]@gmail.com

I have been emailing Asus back and forth for days now. The only thing that happens is I am given a new complaint number, no one actually does anything! The service is appalling and disappointing.

I had taken Asus service for replacement of parts of my laptop from an Asus engineer (RMA number - INR6M90117L). The engineer ( Arvind - F1 solutions Dadar) did not fix my screen properly. Ever since that repair, my screen keeps flickering(I had even attached video proof of the same in my previous emails). I have been contacting every contact person I can to get the engineer to come fix the screen (a problem because he didn' t do the job properly). The only thing i get in return are different case numbers and a promise that an "escalation team" will get in touch with me and it NEVER happens. Support request number - COA2120237. Latest service number - A[protected]-0005
All the engineer has to do is come and fix the screen because he didn't do it properly the first time. How many more emails and back and forth is it going to take?

Hi !!!

Please update me with my replacement status since your costumer care and service centre is not able to give any information to me even after me giving them the serial no. Or provide a Case ID or Reference number or any other no. Using which I can know my laptop status. From Asus team I got to know that just by giving the serial no. I will be able to receive the update but it is not true. Attached Document and mail conversation details with the mail.

Baljeet
±91 [protected]

My phones hotspot and wifi not working since 3 days and now my earphone is not connecting.when I test all tests by caculator 50% test was failed.

I purchased my asus laptop on 2nd August 2021. On 16 august 2021, I purchased warranty extension of 3years with 1TB hard drive and asus said that it will be delivered in 45 days. I paid their amount on 23rd August 2021. 30th August warranty extension was fulfilled but after complete 45 days I didn't received my 1TB hard drive. I want asus to deliver my order as soon as possible.

I bought my Asus laptop notebook X505ZA in october2019. I'm having the worst experience with Asus. I trusted the brand name but it is not worth that's all I can say. as the warranty period is completed it started working slow day by day.i went to asus service center they said the keyboard has crashed(due to moisture) and motherboard is not working (the ASUS motherboard is very sensitive?...it got problem even when i didn't used the laptop much) they give me estimate of 30, 300 rupees and i bought this laptop for 30, 000 from paytm mall. Is this justified? they are making customers fool..?? right?? they sold the defective item on e-commerce site (paytm).and i was the unfortunate customer who trusted on Asus. After that i contacted many people around me who are using Asus. They are also facing trouble with their laptops. In the past 1 year and 11 months the laptop was only used for 50 hours maximum and this happened.It is the time to correct their fault. I'm very upset with all this. My laptop has very important research data. Please don't make me think that I wasted my money by trusting Asus.

Kindly look in to this.

This complaint has been issued by me On 27 August and till now I have received no call.
Service centre name : F1 info solutions and Compuage .
According to Sneha_g/ Anita D'Souza
on 19 September I will receive a call from concern department. Can I know till where the call has travelled? I was expecting to receive it today since it is already 4th October but again got nothing. You all asked time (Anita_Dsouza, Ankit, Shailabh,...

I have an issue regarding the battery capacity of my laptop. There is no backup capacity for my laptop. cant use this laptop for one hour.The battery charge is reducing rapidly.So i kindly request you to replace my battery.

I am writing to you to raise an issue about: Laptop

The issue that I have experienced was: I have bought the laptop on 17 sept 2021.
Every time when i play games the laptop crashes and game closes automatically. I have updated the driver and direct x to latest version, but still the issue persist.I hope ASUS India care about their customers and can under their situations.
I require an onsite checkup asap from nearest service center.

Personal Details
MIVIN ELDHOSE
VETTTICKAL (H)
KEERAMPARA P.O
KOTHAMANGALAM
686681
KERALA, INDIA

Nearest service center ASUS
F1 solutions
Thodupuzha, Kerala, India

Support me onsite for resolving the issue or need replacement.

I look forward to your prompt response on this matter. I would like to keep a complete record of my case, so please reply back via this email account.

Yours faithfully,

Mivin Eldhose

Serial Number: M7NRCX[protected]
:

VETTICKAL HOUSE, KEERAMPARA P.O
KOTHAMANGALAM
686681

I have purchased Zenbook Duo UX481FL from Super computer Amravati on 4th of september 2021 as we unboxed the laptop after a day i noticed that the D key is not getting pressed as other key called the owner as laptop is in DOA warrenty visited the shop on and they promised the DOA in 10-15 days. after few days recieved the laptop again but this time the new laptop which were they giving as they claiming an DOA product was unboxed and there were visible signs o[censored]sage on the laptop but not they are refusing to give me new product and providing me an used laptop after arguing the shop owner they said to visit the service centre after visiting the service centre they also refused to provide me DOA as it passed the DOA period unbelievable things happen I have all proof against service center an also against showroom also videos an all pictures an call recording also available of this
Discuss with asus customer service my case I'd is-A[protected]

I have purchased Zenbook Duo UX481FL from Super computer Amravati on 4th of september 2021 as we unboxed the laptop after a day i noticed that the D key is not getting pressed as other key called the owner as laptop is in DOA warrenty visited the shop on and they promised the DOA in 10-15 days. after few days recieved the laptop again but this time the new laptop which were they giving as they claiming an DOA product was unboxed and there were visible signs o[censored]sage on the laptop but not they are refusing to give me new product and providing me an used laptop after arguing the shop owner they said to visit the service centre after visiting the service centre they also refused to provide me DOA as it passed the DOA period unbelievable things happen I have all proof against service center an also against showroom also videos an all pictures an call recording also available of this

I purchased Asus Rog G15 Strix laptop on 4th of june. THe laptop didn't have serious issue except heating issue which wasn't serious enough.
-On August 5 laptop got dead suddenly and wasn't opening. So, I immediately contacted asus support and they arranged a pickup of my laptop in nearest service center in guahati paltan bazar.
-Later after contacting I found that without even checking the laptop they ordered power brick. But,...

Dear Sir/ Ma'am, I bought Asus Laptop from Filpkart As on[protected]. I noticed screen bleeding issue within few months and immediately I made complaint to them As on 5th of Nov 2020 (1st Complaint), then they replied me to update drivers & apps, even after if the issue not cleared then make factory reset to my laptop. Then I gone through all the instruction given by them in mail, then also my laptop issue was not cleared, then again I made complaint to them. Then also they tried to tell me the same old story to me "to update drivers and apps", I told them I done it several times. Even after listening my query they were not ready to provide service and send technician also to check my laptop. After all contacting them several times, in the month of May 2021, I received a call from ASUS customer care and they agreed to send technician and they checked available nearest service center, but due to lockdown onsite or offsite service were not availed, then they told they'll provide service after end of lockdown . They weren't send any technician after lockdown, I tried to call them, same number which received call from before but it was not connected. I rose the complaint in this month, now they are ready to send technician but it is on chargeable basis. If now they are ready to provide service of my laptop after warranty period expired, why they were not ready to provide service to my laptop before the warranty period?. I'm requesting you sir/ma'am. It is my hard earned money and it is one of my dream to purchase my own laptop with own earned money. All I want free service from them and justice for this. I enclosed 3 attachments. 1. All acknowledgements contacted through mails, 2 Purchase invoice. 3 Out of warranty service mail. Thanking you, Naveen.

I visited to the asus service centre bokaro for my screen colour issue as my laptop was in warrenty period. They didnot solve the problem
and formtted my laptop without my permission or information.They used third party softwares and hit and trial methods for recovery and now The service centre is saying that the data can't be recovered. I am in a drastic trouble due to asus. My files contained legal documents of my business, projects, Land documentations and many other documents worthing in lakhs. These documents are not just as important as they worthed but also missing of these documents will affect my personal life and my mental health. Due to the Negligence of ASUS or i can particularly say the asus service centre bokaro, My lakhs of amount and the irreversible legal agreements and documents will be lost in a jiffy.
I request the Asus company to please take this concern in a very serious manner and backup my data without any chance otherwise I will be in a very drastic trouble.

Dear Sir/Madam,
With reference to your reply, as per your technical team, the faulty camera is not covered under warranty. I purchased an ASUS VIVOBOOK laptop on 19th march, 2021 and I am facing a camera issue from the march onwards. I was trying to contact you but due to covid pandemic, I was unable to reach you due to unavailability of customer care. It means the camera of the laptop was defective when I purchased it. Ideally, the laptop should be provided to the customer after quality check procedures. Then where is the responsibility of the Asus team to provide a tested product. Asus has provided a laptop with a defective camera.

After so many attempts, somehow we are able to communicate with Asus customer care and raised the issue so many times having complaints no.s A[protected]-0001, 0002, 0003., 0004 and 0005, A[protected]- 0006. As per their instruction, we performed all the troubleshooting steps but the issue did not resolve. We have been in touch with you about the camera issue since we purchased the laptop and now you are saying that it does not come under warranty & we have to pay for it.

If the camera is not properly working, it’s the responsibility of the Asus team to resolve the customer’s issue. Presently, my laptop is also under warranty now you are asking for Rs 1922/- for replacing the camera. Then what is the meaning of warranty? If the asus team is providing a defective laptop and even if any customer will face any issue, it's your moral duty to provide services free of cost.

It’s a very bad experience with you and I never recommend anyone to purchase an asus laptop anymore.

Asus 6z battery replacement isnt available in Karimnagar authorised Asus service center. I want to sue Asus for not providing minimum required service ie battery replacement for customers.

WiFi network does not show to my desktop screen

I had submitted my laptop in Nehru Place service centre - New Delhi (Devika towers) on 18th Aug 2021 with the only issue of display and everything else was working fine (INIHM80361)
The team somehow fixed it and I went to pick it up on 4th Sep.
However, while testing the same in the service centre, the function keys were getting auto enabled & disabled.
Initially the team tried to hide this from me but after a debate, they admitted that the issue occurred while they were fixing the screen.
I was being told that they have messed up with the keyboard and I should bear the cost to get it repaired.
I left the laptop for them to repair the keyboard issue.
On my 2nd visit on 11th Sep the issue still prevailed but the team said it will go away after windows update.
However, when I came home, updated the laptop and tested the same, I am still facing the same keyboard issue.
This is highly disappointing and unprofessional.

In years dealing with various laptops and customer services, Asus has by far been the worst. I have been having one problem with the laptop that is build quality problem in the laptop. But the customer service refuses to fix it under warranty, because they found an unrelated keyboard key broken( which I don't even want fixed) . And now they put the whole complaint under physical damage and refuse to give services under warranty. If any potential buyers are reading this. DO NOT buy.