Asus India Customer Care
ASUSTeK Computer Inc
Customer satisfaction rating: 2%
Submit a Complaint
730
COMPLAINTS

Asus India Customer Care

ASUSTeK Computer Inc

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Address
18-474, Lakshmi Towers, Old Town, Anantapuram
Mumbai
Mumbai City District
Maharashtra
India
Landmarks:Opp. Triveni Big Cinemas

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
70
down
55

Phone:
Phone:
up
89
down
49

Additional info
Compuage Infocom Ltd
Flat No. 8, 1st Floor, Mahalaxmi Aprt., Plot No 49, Nr. Baheti Hospital & Hope Hospital Dhantoli, Nagpur - 440012

Rashi Peripherals Pvt. Ltd.
3rd Floor, Plot No. 60, Dr. Bhiwapurkar Lane, Dhantoli, Nagpur 440012

Regenersis India Limited
Key Computers, 420A, N.A. Road, Khare Town, Dharampeth, Nagpur - 440010

F1 Info Solutions & Services Private Limited
Plot No 72, Flat No. 202, Kamal Datt Aprmant Back Side Of Hotal Anand Asharam Dhanyoli, Nagpur - 440012

Regenersis
Varad Computer First Floor, Gulshan Plaza, Rajapeth, Badnera Raod, Amravati - 444605

F1 Info Solutions & Services Private Limited
Madhuri Kunj” Plot No. 05, Deep Nagar No. 02, Near St. Francis High School, Farshi Stop Amravati - 444606

F1 Info Solutions & Services Private Limited
C/O Safalya Computing, Phokmare House, Near Dr. Bhamburkar Hopstial Tapadia Nagar, Akola Maharashtra State - 444001

F1 Infosolutions & Services Pvt Ltd
C-17/5 2nd Floor Tara Sadan Opp. Marlin Appartment, Sector-5 Devendra Nagar Raipur - 492009

Rashi Peripherals Pvt. Ltd
15/217, Mangra Para, Jawahar Nagarm. G. Road, Raipur 492 001

Compuage Infocom Ltd
House No. 30/796 Behind Ashoka Hospital Kali Mata Ward Ashok Vihar Colony. Raipur (CG) - 492001

Regenersis
Key Computers, 104, Block–C, Vineet Estate, Opp. Federal Bank, Near Disha College, Shankar Nagar, Raipur 492007

Rashi Peripherals Pvt. Ltd.
Flat No, B1, 1st Floor, Sneh Vihar Apartment, Near Nokia Care Center, Napier Town, Jabalpur - 482002

F1 Infosolutions & Services Pvt Ltd
33, Methodist Center, Opp. Hotel Kartik, 1006 Napier Town, Jabalpur - 482001

Regenersis
Busi Link # 1525, Wright Town, Jabalpur - 482002

Compuage Infocom Ltd
571, Narsingh Ward, Madan Mahal Station Road, Opp. Hotel Galaxy, Jabalpur (M. P.) 482002

Compuage Infocom Ltd
Plot No-204, Pushpanjali Complex, Zone 1, MP Nagar Bhopal - 462024

F1 Info Solutions & Services Private Limited
207/108, First Floor Sai Baba Complex Zone - 1 M.P Nagar Bhopal - 462011

Rashi Peripherals Pvt. Ltd.
House No. 90, 1st Floor, Rachna Nagar Bhopal. - 462023

Regenersis
Logic Technologies, 1st Floor, Siddhartha Apartment, 68 - B, Kasturbha Nagar, Bhopal - 462023

Mac Enterprise
Shop No 4. Kiran Plaza Dayaram Road Latur - 413512

View More Information...

Customer satisfaction rating
2%
Complaints
730
Pending
0
Resolved
11
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

Working hours
Mon09:00 am - 06:00 pm
Tue09:00 am - 06:00 pm
Wed09:00 am - 06:00 pm
Thu09:00 am - 06:00 pm
Fri09:00 am - 06:00 pm
SatClosed
SunClosed

Asus India related photos (159)

Asus India Complaints & Reviews

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Asus India — Display

 jopzz on Nov 4, 2016
My asus zenfone 2 laser 5.5 is showing a display complaint from today morning onwards. It happend suddenly. While im checking my messages my display started showing the problem. There are many line vertically and some horizontally. And the screen's 3/4 part is of one color and the rest on another. Sometimes the screen starts vibrating and its very difficult for me to read. I brought my phone on february 2016. Im totally unhappy with this. Please make a solution to my problem....
Complaint comments  Read comments Complaint category Mobile Handsets

Asus India — Sim card slot 2 not working - though repaired twice since purchase at Authorised service centre

 drferozkhan on Nov 4, 2016
Sir/ madam,

I had purchased an asus zenfone 2 ze55 1 ml from muskan on 06/11/15. Since its purchase i have send my cell phone to authorised service centre saffalya computing, tilak road akola. For the same problem that is the sim card slot 2 stops reading the sim card. Last 2 services were provided free of cost and i was asasured that the problem is solved. But again the problem recurred on 29/10/2016.
I tried to contact the service centre but it is closed due to festive season since 4 days. Today again i tried to contact them but they said that the service centre will open...
Complaint comments  Read comments Complaint category Mobile Handsets

Asus India — Phone hanging

 Nenapina Naavika on Nov 1, 2016
Hi i purchased a asus zenfone 3 through amazon.in from last month phone got hanging problem so i submitted to asus service centre (re generesis) 25 days they are taken to find out the problem. still phone is not repaired they are saying that phone is water damaged... please support us for a better service or replace your product as soon as possible......
Complaint comments  Read comments Complaint category Mobile Handsets

Asus India — #zenfone selfi, #asus_z00ud, #duplicate mobile, #product quality issue, #gorilla glass 4 got cracked, #zd551kl

 Thapar51 on Oct 27, 2016
I bought this zenfone selfi asus_z00ud zd551kl from flipkart on[protected] and which was delived on 14th nov and after a week ago once i took out the mobile from my pocket the display glass was cracked and the company asus specified that it is gorilla glass 4 as its very much strong it can break easily. When i went to asus customer care f1 infosolution & service center pvt ltd, #58-a model gram, near kocher market chownk ludhiana, ravinder. K@f1services. Asia for that they told me as per their policy they will treat it as damaged phone and will treat as cash service and can not continue under warranty...
Complaint comments  Read comments [1]Complaint category Mobile Handsets

Asus India — Screen & phone display colour problem in asus zenfone max mobile set.

 7249633363 on Oct 26, 2016
Subj : changing of new mobile set asus zenefone max (Flipkart.com order od[protected]

Dear sir,

I have purchased one asus zenfone max (Black, 32g😎 mobile from your flipkart just before one month. Details of order given below as per trailing mail.

Now i am facing one very critical problem in my mobile. The problem is colour combination, screen & display colour is not natural also no clarity, it's looking fed-up colour.

So, it is requested to you please change my mobile set & give me one another new set of the same.
Complaint comments  Read comments Complaint category Products & Services

Asus India — LTE not supported

 Vinod Sapkal on Oct 26, 2016
I am Asus Zenfone 2 user and I have reliance Jio sim but I doesn't support the VoLTE I asked to reliance they said company will give an update to support theVo LTE.
Please assist me to activate the VoLTE system at my mail I also check for the updates or any other available software of the Asus but there is no software to configure 4G sim in device . The reliance Jio voice is inbuilt app is also having problem to configure the VoLTE system only on Asus Zenfone 2 laser handset. So please assist me to configure the reliance Jio sim or provide update . Because my calling is not working and I'm...
Complaint comments  Read comments [1]Complaint category Mobile Handsets

Asus India — Notebook t100ha

 dr.avi on Oct 25, 2016
I own a transformer series t 100 ha notebook. I bought it 6 months back.. I was having some some issue regarding touch and camera issue. I gave it to asus service centre. They took more than 1 month to solve the issue. Now the touch problem is solved but they could not solve the camera issue. The system is a bit slow too. I suspected from the earlier my product was a bit faulty may be.. I felt so because when i tried to register my newly bought laptop.. It showed that system was registered earlier. I bought it from amazon. So.. I dont know what to do.. I think i got a used product somehow. I emailed...
Complaint comments  Read comments Complaint category Laptops / Notebooks

Asus India — Concern with Asus Zenfone Max

 Tahir786_in on Oct 24, 2016
Hi Team,

I am very disappointed on buying the Phone IMEI # [protected]. I bought it on 11th Oct 2016 only to realise the very next day, 12th Oct 2016 that its receiver has a problem. I did the initial trouble shooting which didnt help. I wasnt available until today as I had to be out of station on business purposes. Now that I am in Bangalore and the phone is less than 15 days old, I decided to go to service center and ask for a replacement or a refund of the phone.

The service center said they dont have the receiver at stock and will need to order it and takes...
Complaint comments  Read comments [1]Complaint category Mobile Service Providers

Asus India — Asus Zenfone 2 Laser ZE550KL display

 Adil Shams on Oct 24, 2016
My name is Adil.i am staying in Trivandrum, Kerala.I bought
an Asus_ZOOLD Zenfone 2 laserZE550KL through flipkart on[protected].
Last monday[protected] i kept my phone in my pocket and when i took
it out it was in a broken condition.It has been only 4 months since
the purchase.When i went to the Asus authorized service center they
told that the complaint does not come under warranty.In spite of
gorilla glass 4 the display is broken, i am surely doubhtful about the
quality of the product.i hope that the necessary actions are taken as
soon as...
Complaint comments  Read comments [1]Complaint category Mobile Handsets

Asus — Zenfone 2 laser

 rk13894 on Oct 22, 2016
The phone doesn't have any battery backup, phone can't charge the battery, instead the remaining charging is being reduced when kept to chatge, given in service centre, the took 1800/- changed new battery, and another tine 500/- for hardware problem, but no use, waste of buying, out of 12 months phone is in service centre for about 4 months. I hardly used mobile. Please make some solution....
Complaint comments  Read comments Complaint category Mobile Handsets

Asus India — Asus zenfone 2 4g 32gb silver

 Gp12345 on Oct 21, 2016
The above product was purchased through snap deal through online purchase. The product was given to service center at jamshedpur to repair defective speaker along with invoice. Now the service center is asking for order confirmation mail when this online order was done & it was told that it is required by asus company for repair under warrantee. At last i could trace a old mail having confirmation of delivery. Even as per service center that is not sufficient. My complain is how you can expect to keep such a old mail unless & until it is specified that warrantee is valid only with confirmation mail?...
Complaint comments  Read comments Complaint category Mobile Handsets

Asus India — Asus zenfone-2 mobile set after 20 days it is not repaired

 kuriappy on Oct 19, 2016
I have purchased an asus zenfone-2 mobile set seriel no. Fbazcy07l803 on 16th marcht 2016 from flipkart. The above set has not been working, because of the charging problem.
I have contacted asus service centre trivandrum on 30/9/2016, (Phone no.[protected], who has reported that the complaint is on the charger board. I paid rs.1080/- for replacing the charger board. This is the 20th date and still it is not repaired...
Complaint comments  Read comments Complaint category Mobile Handsets

Asus India — Defective phone needs replacement - ASUS Zenfone 2 551 ml

 Dr. Satender Saraswat on Oct 15, 2016
Sir,
I got ASUS Zenfone 2 in January end, thinking its a great phone and features are amazing. But when I started using it, the reality kept ushering over me. In not less than 2 months, I had to take it to the customer care. That was a minor problem then but was the beginning of the bigger ones. Whenever I update the system status software, it starts to show trouble. It starts misbehaving. It hangs, the light fluctuates, touch stops working and it doesn't happen spontaneously. It occurs on your regular normal usage. I have checked with all other possible problems, if any.
Besides,...
Complaint comments  Read comments Complaint category Mobile Handsets

Asus India — Refund for my mobile phone

 sarbjeet jagraon on Oct 14, 2016
Hello sir madam i complaint with asus mobile i buy this phone the company from snapdeal.com the company give mobile but they forget to data cable charger earfone etc. mobile accessory i gave complaint customer care gave 500 back but in there this product is not available or when i buy another website or this sit its so expensive

i need refund ... this is my mobile number [protected]...
Complaint comments  Read comments [3]Complaint category Mobile Handsets

Asus India — Delay in services w. r. t computer hardware

 Rajnvkr on Oct 13, 2016
I had purchased asus motherboard from flipkart 2 years back.
ii started giving problems 2 months back.
i took the board to the service center in mapusa and they sent the board to asus company in mumbai for repairs.
They said it will come in new weeks.

After 3 weeks i got the board and it had the same problem.
so i took the board to the service center and they sent it back.
they said it will come in a few days and 2 weeks later i got the board which still had the problem.

They have sent the board to mumbai service center again 2 weeks...
Complaint comments  Read comments [1]Complaint category Computer Hardware

Asus India — Claim about my zenfone 2

 bububera on Oct 5, 2016
Hon sir, i've purchaged asus zenfone 2 on 7th november, 2015.but, 1 year warranty having from that date to 6th november, 2016.asus helpline told me warranty 've finished on june, 2015.after that, i believed that..in warranty period 3 times problem comes & also sort out it.after warranty, i've checked another problem.they refused to help me.so, very embarrassed about this company.even uploaded only 2 repair status...another 2 status is where?in 9 months, 4 problems how can come?i want to replace my phone but they told me out of our policy.Humbly, sort out this problem will be grateful to you
Complaint comments  Read comments [1]Complaint category Mobile Handsets

Asus India — Asus zenfone 2 mobile phone hanging issue

 balluu on Oct 2, 2016
Dear sir,

I bought a new ausu zen phone 2 on 07th of sep. 2015. I had visited service center several times. Now, recently i have deposited my phone on 5th of sep. 2016 and recived on 8th of sep. (Out of warranty), now i am tied to visit again and again your service center. Asus zenfone 2 hanging issue has not been resolved by the service center since last one year. They have changed several times the mother board of my phone. Asus company service center was not able to solve this issue. I have a big complaint regarding this, your product quality was not good. My problem was not resolved...
Complaint comments  Read comments [1]Complaint category Mobile Handsets

Asus India — Regarding non-cooperation to repair my laptop

 Akshya Kumar Pal on Sep 28, 2016
Dear sir

It is great displeasure to say that, i had purchased one asus laptop, model, x554ld, c3, 2gb, 5oogb, dos on 15.06.2015 and this laptop was totally damaged on 26.12.2015, which was repaired at f1 info solutions & services private limited, plot no. 100, first floor., saheed nager, bhubaneswar-7. The same time i had complained about the battery backup of the same laptop, it is only showing 25-30% always, the system is running only 10-15 min only when the electricity have not available.
But they were not looking in to the matter seriously and told me they change, the processor,...
Complaint comments  Read comments [1]Complaint category Laptops / Notebooks

Asus India — Service

 vijju nani on Sep 17, 2016
I have given my phone to service within warranty period. At the time of handover to service centre mobile camera is working good. And now its not working and they are saying that internal damage happened in your device and front camera is damaged. What i have to do know? Their person also checked the phone camera at that time and its good at that time and after 3 days i got call from them saying your cell front camera is damaged. and now rear camera is also not working....
Complaint comments  Read comments [4]Complaint category Mobile Handsets

Asus India — Hinges are broken due to poor quality product

 Sohomroy on Sep 16, 2016
My Asus notebook hinges have been broken when I was closing my notebook.The reason behind this might be-Hinges were jammed due to poor quality product used by manufacturer and other parts like LCD bezels/covers got affected for this.
The product is new and it is within warranty.There isn't a single scratch present in notebook and functionality remain same as it had on buying time.
Could you please explain me the reasons:

1. Why shall I pay for the spare parts for the manufacturer faults-the hinges were broken at the time of closing notebook-due to poor quality product...
Complaint comments  Read comments Complaint category Laptops / Notebooks

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