Asus India Customer Care
ASUSTeK Computer Inc
Customer satisfaction rating: 2%
Submit a Complaint
730
COMPLAINTS

Asus India Customer Care

ASUSTeK Computer Inc

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Address
18-474, Lakshmi Towers, Old Town, Anantapuram
Mumbai
Mumbai City District
Maharashtra
India
Landmarks:Opp. Triveni Big Cinemas

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
70
down
55

Phone:
Phone:
up
89
down
49

Additional info
Compuage Infocom Ltd
Flat No. 8, 1st Floor, Mahalaxmi Aprt., Plot No 49, Nr. Baheti Hospital & Hope Hospital Dhantoli, Nagpur - 440012

Rashi Peripherals Pvt. Ltd.
3rd Floor, Plot No. 60, Dr. Bhiwapurkar Lane, Dhantoli, Nagpur 440012

Regenersis India Limited
Key Computers, 420A, N.A. Road, Khare Town, Dharampeth, Nagpur - 440010

F1 Info Solutions & Services Private Limited
Plot No 72, Flat No. 202, Kamal Datt Aprmant Back Side Of Hotal Anand Asharam Dhanyoli, Nagpur - 440012

Regenersis
Varad Computer First Floor, Gulshan Plaza, Rajapeth, Badnera Raod, Amravati - 444605

F1 Info Solutions & Services Private Limited
Madhuri Kunj” Plot No. 05, Deep Nagar No. 02, Near St. Francis High School, Farshi Stop Amravati - 444606

F1 Info Solutions & Services Private Limited
C/O Safalya Computing, Phokmare House, Near Dr. Bhamburkar Hopstial Tapadia Nagar, Akola Maharashtra State - 444001

F1 Infosolutions & Services Pvt Ltd
C-17/5 2nd Floor Tara Sadan Opp. Marlin Appartment, Sector-5 Devendra Nagar Raipur - 492009

Rashi Peripherals Pvt. Ltd
15/217, Mangra Para, Jawahar Nagarm. G. Road, Raipur 492 001

Compuage Infocom Ltd
House No. 30/796 Behind Ashoka Hospital Kali Mata Ward Ashok Vihar Colony. Raipur (CG) - 492001

Regenersis
Key Computers, 104, Block–C, Vineet Estate, Opp. Federal Bank, Near Disha College, Shankar Nagar, Raipur 492007

Rashi Peripherals Pvt. Ltd.
Flat No, B1, 1st Floor, Sneh Vihar Apartment, Near Nokia Care Center, Napier Town, Jabalpur - 482002

F1 Infosolutions & Services Pvt Ltd
33, Methodist Center, Opp. Hotel Kartik, 1006 Napier Town, Jabalpur - 482001

Regenersis
Busi Link # 1525, Wright Town, Jabalpur - 482002

Compuage Infocom Ltd
571, Narsingh Ward, Madan Mahal Station Road, Opp. Hotel Galaxy, Jabalpur (M. P.) 482002

Compuage Infocom Ltd
Plot No-204, Pushpanjali Complex, Zone 1, MP Nagar Bhopal - 462024

F1 Info Solutions & Services Private Limited
207/108, First Floor Sai Baba Complex Zone - 1 M.P Nagar Bhopal - 462011

Rashi Peripherals Pvt. Ltd.
House No. 90, 1st Floor, Rachna Nagar Bhopal. - 462023

Regenersis
Logic Technologies, 1st Floor, Siddhartha Apartment, 68 - B, Kasturbha Nagar, Bhopal - 462023

Mac Enterprise
Shop No 4. Kiran Plaza Dayaram Road Latur - 413512

View More Information...

Customer satisfaction rating
2%
Complaints
730
Pending
0
Resolved
11
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

Working hours
Mon09:00 am - 06:00 pm
Tue09:00 am - 06:00 pm
Wed09:00 am - 06:00 pm
Thu09:00 am - 06:00 pm
Fri09:00 am - 06:00 pm
SatClosed
SunClosed

Asus India related photos (159)

Asus India Complaints & Reviews

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Asus India — For cancelled charger order

 miku101 on Dec 20, 2016
Serial No. F9AZCY29W897
RMA No-INUK6A1393
Sir I had ordered charger but due to some reason i am unable to recive the charger. So thats why I want to cancel my order. Because due to this registered RMA I am unable take other services of asus... so sir please take action on secundrabaad servicd centre that they cancelled my order ..so that I can take asus service in future ...but sir they are continuing ignoring my call.sif I have call record that I can proof they are not taking my issue seriously....
Complaint comments  Read comments Complaint category Mobile Handsets

Asus India — Asus service center Bangalore F1 Info Solutions & Services Pvt. Ltd

 Bindushri R kumar on Dec 13, 2016
On Fri i.e 2nd Dec 2016 i took my phone to service centre since it had a partial touch problem, they diagnosed it with out the job sheet and they told the full touch and screen has to be replaced it would cost me around 4000+ so I asked for the negotiation, so they told they have to contact the ASUS in this regards so i told okay & took back the phone. I was using the device as usually but all of a sudden the 80% battery was shown as 4% and the device was switched off, after which it was neither charging nor switched on, it was only vibrating very often.
After this is called the service centre...
Complaint comments  Read comments [1]Complaint category Mobile Handsets

Asus India — Deny for volte update for zc550kl

 Surodey on Dec 12, 2016
The phones that support native VoLTE to be used on Jio’s network must have these three things.

1: A chipset capable of establishing a secondary bearer for IMS. In english (:P) a VoLTE enabled chipset.
2: A radio interface library, that has been coded to interact with the VoLTE hardware and expose VoLTE calling, management and reporting APIs so that the phone OS can communicate with it.
3: An Operating System that has support for detecting and calling the VoLTE APIs exposed in the Radio Interface Library.

The chipset vendors like Qualcomm, Mediatek,...
Complaint comments  Read comments Complaint category Mobile Handsets

Asus India — ASUS MAX software issue , 4g disconnecting frequently

 Manishkpr11 on Dec 10, 2016
This is to inform tht ASUS MAX 2016, 2g ram, 32gb memory version mobile, which have the serious network issue, which ASUS is denying, Its 4G network continuously disconnecting in every 10 sec or m1 min, so this is not a network provider issue as its JIO, its problem with the ASUS max handset which ASUS is completely denying to rectify as according to them its network provider issue then how come the same sim card is working perfectly fine along with the lenovo, moto and many more i tried all of them as much i can do . please take some action against them ... and for new buyer go for other brands...
Complaint comments  Read comments [1]Complaint category Mobile Handsets

Asus India — Technical support for installation of motherboard

 sujithkumarsks on Dec 8, 2016
NOT at all committed to customers just trying to get rid of issues as soon as possible . not that much technically sound persons available. i had issue with asus 970 pro gaming aura, other board in installing amd radeon asus hd6670 graphics driver they didnt even tried to solve issues .. just asked me to do some basic things it didnt solved . but i managed myself to rectify . I am far better than their technical support...
Complaint comments  Read comments Complaint category Computer Hardware

Asus India — Lte to Volte

 kinkaradhikari on Dec 10, 2016
I am using ZenFone max(ZC550KL). But it is not support volte.I want to fone without internet by Jio seem. So I request to upgrade lte to volte. The rate of this mobile set is very high(14000/-). But there are no Volte facilities . Please update this system from lte to vote system in my new ZenFone max(ZC550KL) mobile fone. Please.--Kinkar Adhikari([protected])....
Complaint comments  Read comments [3]Complaint category Mobile Handsets

Asus India — Mobile lost in Pickpocket

 PratyushaMegha on Dec 7, 2016
Dear Sir/ Mam,

My Asus Zenfone 2 ZE551ML mobile was stolen in pickpocket yesterday, 06-Dec-2016, around 10.30 am at Mahatma Gandhi Road Metro Station, Kolkata.

Following are the product details :

FSN: MOBE6CG6JGMYDZAS
WID: VJ27916
IMEI/Serial No: [protected]

Billing details are as follows :

Seller : WS Retail Services Pvt. Ltd (bought from Flipkart)
Order ID: OD[protected]
Order Date:[protected]
Invoice Date:[protected]
Invoice No : # BLR_WFLD[protected]
Complaint comments  Read comments Complaint category Mobile Handsets

Asus India — Asus zenfone max (Zc550kl) does not support volte

 lenardo Meg on Dec 10, 2016
We all know that the volte is a much required feature in india and it is available in almost all phones available in market today, it is also hardware dependent. But some manufactures chose not to update the phones even if the hardware supports volte and unfortunately asus is one of such companies.
To fully understand the ignorance of the asus towards their customers i will give an example, samsung j7 2015 & moto g3, moto x play etc are some of the devices which was launched along with the most of the zenfone 2 series these phones has volte enabled out of the box but for asus with the same...
Complaint comments  Read comments Complaint category Landline & Home Phone Provider

Asus — Misleading specification sheet.

 Christopher Fernandes on Dec 2, 2016
ASUS's website clearly claims that ASUS Zenfone 2 (ZE551ML) can record videos 1080p and 720p at 60 frames per second (fps). But when I bought this phone, I realized there's no such option to enable 60fps. Rather the phone records at 30 fps and below. I tried methods like factory reset. This phone used to record at 60 fps but the update patches have simply removed it. They've also changed the spec sheet after I purchased this device. And now it's a disaster for me. I want ASUS to provide a software update to re-enable 60fps capture....
Complaint comments  Read comments Complaint category Mobile Handsets

Asus India — Ausu zenfone 2 [Resolved]

 Bhupen29 on Dec 1, 2016
I have asus_z00ad (Ze551ml), date of purchase[protected], but within 10months i started facing displayed problem... For that i went to asus authorized service centre in ahmadabad and fixed it. After that on dated[protected] some charging problem occurs in my phone exactly after one year one month...
I submitted my phone in same service centre on[protected] firstly they said phone battery is dead is need to be replaced... And they replaced it. After replacing battery they called me for delivery of my repaired phone... But when i checked phone there it's not working there... After rechecking...
Complaint comments  Read comments Complaint category Mobile Handsets

Asus India — Asus zenfone max

 gauravgaurav on Nov 30, 2016
Respected sir/mam
i have purchased this asus phone 09 months before. from the very first day i am facing the problem with the sound system (incoming calls). i have already contact with Asus service center meerut 2-3 times but they refused to solve my problem. Then i talk with customer care about my problem but they also denied. i have talked with the customer care 3-4 times.
i shall be highly thankful to you if you will solve my problem. because its very difficult to hear voice of incoming call. phone is having hanging problem as well. please sort out my complaint.

Name:...
Complaint comments  Read comments Complaint category Mobile Service Providers

Asus India — Battery problem

 Manik jairaj on Nov 26, 2016
I am using Asus ZenFone max zc550kl Mobile from past 5 months. I have a warranty card. 5000msg Battery is getting drain quickly in hours.From 2 days moBile battery is not getting drain even 1% instead of using continues data for 2 hours. After I restart my mobile battery is getting down to 25 to 30%. Can I replace my mobile with new one or company will replace battery with new one.. Plz... Reply me fast as soon as possible....
Complaint comments  Read comments Complaint category Mobile Handsets

Asus India — Motherboard problem

 sonalie on Nov 18, 2016
I bought ZenFone laser2 one year back. After 2 months my sim slot 1 stopped working. So i started using sim 2. After few months when i took it to service center he changed my motherboard. One week after that my phone got switched off and was not starting. Then i took it to service center he again changed the motherboard. But after three days again same problem is occurring....
Complaint comments  Read comments Complaint category Mobile Handsets

Asus India — Sue for any motherboard in asus zenfone 2.

 ishwarlal on Nov 15, 2016
Subject :issue for an motherboard in asus zenfone 2.

Dear sir / madam,
I ishwarlal gupta, boughtan asus zenfone 2 from flipkart 15 months back.in same day there was an issue in detecting memory card, and later there came the problem that my mobile get hanged frequently.in which i have just used my phone for whatsapp, facebook and instagram and nothing else. And now after fifteen monthson 06th november 2016 (Sunday) my mobile stopped working; the screen got blanked, it only shows the charging indication sign on screen.
The next day on 07th november 2016 i hurried to...
Complaint comments  Read comments [3]Complaint category Mobile Handsets

Asus India — Signal problem in new phone got repaired 2 times by service centre.

 Shail.baddi on Nov 12, 2016
I bought phone in sept 16 found signal problem. Give it for repair to authorised service centre. But proble is not resolved. So i again give it for repair to authorised service centre. I still have problem with this phone. It frequently looses signal and every time i have to disable and then enable Sim. My SIM is working fine in my old micromax phone but not in Asus ZEN MAX. What should i do. I want to get my phone replaced. Can i file legal case against Asus....
Complaint comments  Read comments Complaint category Mobile Handsets

Asus India — Asus zenfone max mobile touch

 Ramaraokoduri on Nov 13, 2016
Asus mobile ordered on[protected] zenfone max imei number [protected] touch not functioning and also front speaker not functioning. purchased through flipkart. please forward my complaint to nearest service center in rajahmundry andhrapradesh, and resolve the problem as early as possible.please let me know the nearest service centres to reolve my problem....
Complaint comments  Read comments [2]Complaint category Mobile Handsets

Asus India — Mobile not working - motherboard issue

 piyus13 on Nov 9, 2016
This email is to bring to your attention on how unhappy and unsatisfied i am with the experience with asus customer service. I would appreciate your patience in reading through below and help.

I have called customer care many a times but there is no proper response, the phone is having problems since 3 months now, everytime it starts automatically, the battery does not get charge properly. When i saw checked online about asus zenfone 2 i came to know that there are issues with the mother board.

I request you to service my mobile or replace the mother board, i bought...
Complaint comments  Read comments Complaint category Mobile Handsets

Asus India — Delay in service

 Karthikeyan1905 on Nov 9, 2016
Regarding my zenfone3 service is totally delay in service centre. I gave my phone for service on 4th november and got the reply that engineer will look into the device and call for confirmation about the price of service but i did not receive any call and again i call on saturday to double check they have tried my mobile and since not reachable they have kept hold, this is ridiculous, i have given. Alternate contact to reach but hesitate to call that no. Finally i confirmed for the price but till today i did not receive any call from them when i receive my phone really no idea. They are authorized...
Complaint comments  Read comments Complaint category Mobile Handsets

Asus India — Asus Notebook Warranty Extension

 rakeshrr1991 on Nov 8, 2016
Myself Rakes. I have bought a Laptop from Asus and have paid for my warranty extension and till now it hasnt been activated. I have contacted the customer service and no one has helped me resolving the problem. I have sent so many mail regarding the issue to concerned people but no one cares. Now my laptop is not working and i need to repair it. Asus helpline is not taking care if the problem. I am a helpless customer who needs an assistance. Please help.!!...
Complaint comments  Read comments Complaint category Laptops / Notebooks

Asus India — Worst service and poor response, Asus is making fool of their customer

 Akshay Leekha on Nov 6, 2016
I have bought a new Asus Zenfone arround may or june, since the date of purchase this product is giving me lots of trouble. In august they (Ess kay Services, Janak Puri service center) have changed the mother board of my mobile. And now since 24/10/2016 my mobile is submitted in Ess Kay services, but i thinks these guys are not interested in resolution of this problem. Every time when i visited their service center that guy Ojha says, "part is not available and we don't know how much time it will take, contact on our toll free".

now I want to tell you just one thing, i dont want that...
Complaint comments  Read comments [1]Complaint category Products & Services

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