Asus India Customer Care
ASUSTeK Computer Inc
Customer satisfaction rating: 2%
Submit a Complaint
709
COMPLAINTS

Asus India Customer Care

ASUSTeK Computer Inc

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Address
18-474, Lakshmi Towers, Old Town, Anantapuram
Mumbai
Mumbai City District
Maharashtra
India
Landmarks:Opp. Triveni Big Cinemas

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
82
down
63

Phone:
Phone:
up
111
down
60

Additional info
Compuage Infocom Ltd
Flat No. 8, 1st Floor, Mahalaxmi Aprt., Plot No 49, Nr. Baheti Hospital & Hope Hospital Dhantoli, Nagpur - 440012

Rashi Peripherals Pvt. Ltd.
3rd Floor, Plot No. 60, Dr. Bhiwapurkar Lane, Dhantoli, Nagpur 440012

Regenersis India Limited
Key Computers, 420A, N.A. Road, Khare Town, Dharampeth, Nagpur - 440010

F1 Info Solutions & Services Private Limited
Plot No 72, Flat No. 202, Kamal Datt Aprmant Back Side Of Hotal Anand Asharam Dhanyoli, Nagpur - 440012

Regenersis
Varad Computer First Floor, Gulshan Plaza, Rajapeth, Badnera Raod, Amravati - 444605

F1 Info Solutions & Services Private Limited
Madhuri Kunj” Plot No. 05, Deep Nagar No. 02, Near St. Francis High School, Farshi Stop Amravati - 444606

F1 Info Solutions & Services Private Limited
C/O Safalya Computing, Phokmare House, Near Dr. Bhamburkar Hopstial Tapadia Nagar, Akola Maharashtra State - 444001

F1 Infosolutions & Services Pvt Ltd
C-17/5 2nd Floor Tara Sadan Opp. Marlin Appartment, Sector-5 Devendra Nagar Raipur - 492009

Rashi Peripherals Pvt. Ltd
15/217, Mangra Para, Jawahar Nagarm. G. Road, Raipur 492 001

Compuage Infocom Ltd
House No. 30/796 Behind Ashoka Hospital Kali Mata Ward Ashok Vihar Colony. Raipur (CG) - 492001

Regenersis
Key Computers, 104, Block–C, Vineet Estate, Opp. Federal Bank, Near Disha College, Shankar Nagar, Raipur 492007

Rashi Peripherals Pvt. Ltd.
Flat No, B1, 1st Floor, Sneh Vihar Apartment, Near Nokia Care Center, Napier Town, Jabalpur - 482002

F1 Infosolutions & Services Pvt Ltd
33, Methodist Center, Opp. Hotel Kartik, 1006 Napier Town, Jabalpur - 482001

Regenersis
Busi Link # 1525, Wright Town, Jabalpur - 482002

Compuage Infocom Ltd
571, Narsingh Ward, Madan Mahal Station Road, Opp. Hotel Galaxy, Jabalpur (M. P.) 482002

Compuage Infocom Ltd
Plot No-204, Pushpanjali Complex, Zone 1, MP Nagar Bhopal - 462024

F1 Info Solutions & Services Private Limited
207/108, First Floor Sai Baba Complex Zone - 1 M.P Nagar Bhopal - 462011

Rashi Peripherals Pvt. Ltd.
House No. 90, 1st Floor, Rachna Nagar Bhopal. - 462023

Regenersis
Logic Technologies, 1st Floor, Siddhartha Apartment, 68 - B, Kasturbha Nagar, Bhopal - 462023

Mac Enterprise
Shop No 4. Kiran Plaza Dayaram Road Latur - 413512

View More Information...

Customer satisfaction rating
2%
Complaints
709
Pending
0
Resolved
13
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

Working hours
Mon09:00 am - 06:00 pm
Tue09:00 am - 06:00 pm
Wed09:00 am - 06:00 pm
Thu09:00 am - 06:00 pm
Fri09:00 am - 06:00 pm
SatClosed
SunClosed

Asus India related photos (163)

Asus India Complaints & Reviews

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Asus India — Laptop service

 Jenish Gajera on Jun 8, 2017
Dear sir,

I have a new asus laptop. L use your
Laptop and thanks for your services. But for a few days my laptop's keyboard is not work and it is stop.

So i inspired to write this complain. 1 year warranty is do not finish so please you accept my compalin and some thing has been done regarding this matter.

I hope you will look into this matter and oblige us..

Thanking you in anticipation..

Jenish gajera
Mo.[protected] hi...
Complaint comments  Read comments [1]Complaint category Laptops / Notebooks

Asus — Asus zenfone

 Shruyash on Jun 7, 2017
My asus mobile started creating problem so i have taken it to service center they said that the product cannot be repaired under warranty you have to pay for it. Where the product is still under warranty. This was the first and last time i buyed the asus product. Pls guys dont buy any of their product thy are fooling us by giving warranty. If u wont able to give the proper customer service or cant cover their producr in warranty then please dont give it customer....
Complaint comments  Read comments [2]Complaint category Mobile Handsets

Asus.com — Screen not working

 umapandavul on Jun 6, 2017
Hello!
I have bought “asus zenfone max “on 7th july 2016 at mobile world, kakinada of east godavari district, andhra pradesh. Since 2 months my mobile misfiring when i try to received the calls. The touch screen is not working properly, in the meanwhile left side of the total screen totally paralyzed. Made after enquiry i rushed to “asus service point, kakinada and explained the same to the service boys. Then they told me that the screen will change after 4 days because of non-availability of screens. After 4 days again i went for replacement of screen. The service boys totally ignored...
Complaint comments  Read comments Complaint category Mobile Handsets

Asus India — ASUS ZenFone Selfie Mob issue since starting and mob issue not resolved/replace(in last 5 month) till today

 bhardwaj_pradeepengg on Jun 4, 2017
Dear asus team

I (Pradeep sharma, mob-[protected], address - d-1127, 5th avenue, gaur city sec-4 greater noida west-201308) bought the asus zenfone selfie (In december 2017) which is under warranty at current as well. I have been facing the battery drainage, hanging issue, and heating problem since starting though complains made via customer care so many times.

I made another complain just before 20 days via customer care on phone, they made some troubleshooting & accepted the battery issue/hanging issue/heating issue and finally suggested to visit to service center.
Complaint comments  Read comments Complaint category Products & Services

Asus India — My mobile is frequently getting heat even in cold place also

 Suresh Kumar12074@gmail.com on Jun 2, 2017
My mobile phone frequently getting very heat.
I 'm buy "asus selfie zenfone" on flipkart. The flipkart deliverd on 31/05/17.
While unboxing my mobile first time i switched on and do some strating operations like gmail setting and etc..
After 5 minutes my phone getting warm i feel very bad.
And after one day when i on the mobile then it getting in warm i don't install any application and i also unstall some default apps but my phone is getting very heat.
Especially the back side of near volume buttons getting very heat even in taking camera also.
I tested...
Complaint comments  Read comments Complaint category Mobile Handsets

Asus India — Asus zenfone max display went off suddenly

 Office related work for Civil Engineers on Jun 2, 2017
I brought this asus phone on 6th may and suddenly a week ago while i was doing facebook the screen went off. I thought it might be due to low charge but afterwards i saw screen is vibrating when i touch it but no display. I caller customer care and placed a service request then i visited my local service centre and they told due to external pressure my phone display broke from inside. Technically its not possible since it is corning gorrila glass. Moreover as i was doing facebook there is nothing like external pressure. They told me i have to pay for the screen which costs me around rs.4200 while...
Complaint comments  Read comments [2]Complaint category Mobile Service Providers

Asus India — Asus Zenfone Go 551KL 5.5 display mobile problem

 Ashok2017 on May 31, 2017
Sir I have given the Asus Zenfone Go 551 KL cell phone to Service Center in Bijapur- 586101, Karnataka at Sweta Cell Point on[protected] and today it is[protected] and still they are saying that the request for new Display is ordered but order not came, so please kindly solve the problem.

Service Centre address :-
Shweta Cell Point Shop No. #116B Opp S. S. Highschool gate
Bijapur- 586101, Karnataka
Contact : Mr. Gopal = [protected]

This is just irresponsible service from ASUS for which for a Display you are taking 30 days and still not solved...
Complaint comments  Read comments [1]Complaint category Mobile Handsets

Asus India — Defective service

 lohit100 on May 27, 2017
I have not seen a cheap service station like that of Asus. Just at the beginning of the year my Sim1 slot was not working and i took it to your service station. They repaired it and gave me an extended warranty of 90 days and when i said that you have replaced the product and charged me completely then provide me with a full warranty of 1 year. Then their reply was it is the company's policy. And look just what happened. Three months passed and now my mobile is featuring the same problem. This is how i understand that this is nothing but just a scam to fool around customer. Will not deal with asus...
Complaint comments  Read comments Complaint category Mobile Handsets

Asus India — Problem facing by my laptop

 Sìvá Kêsävā Rèddy Srìví on May 27, 2017
Sir,
I had purchased a laptop a year ago of cost 42000... Form the day onwards it wasn't working properly... I had given in the authorized service centre many times... But it wasn't working properly... When i started to work on my laptop with in the 5 r 10 min it shows that your pc ran in to problem we will restart your system soon... And restarts the system... How can i over come this problem... Is there any chance to replace my laptop... I was ready to pay extra amount to......
Complaint comments  Read comments Complaint category Laptops / Notebooks

Asus India — Aptio setup utility

 shagun130d on May 27, 2017
This has been a major issue in my laptop and its been continueing from one year now i am so fedup with always loosing my work because the screen shows the "aptio setup mode" and then that stays on screen always and i am never able to work on my computer.
Last year on 05/11/16 my laptop was repaired from hyderabad asus center and yet the same problem has been happening again.
The software engeniere told me that this problem has been occouring from this asus series.
If the company knows the series problem then they should find a permanent solution for it, rather than making the...
Complaint comments  Read comments [1]Complaint category Computers & Accessories

Asus India — Warranty not covering

 Arun Kumar C M on May 25, 2017
I have bought asus zenphone 2 mobile on 10/10/2016 as per me i should have one year warranty coverage up to 10/10/2017. But when i submitted to service center they are saying this is out of warranty on 15/05/2017. Kindly find the invoice copy.
Below mail from customer service

Dear
Valued customer,
!! Greetings!!

As per activation date 7-oct-15 unit is out of warranty.

Thanks & regards,
Pavithra vincy a| co-ordinator | f1 info solutions & services private limited.
Saleh center, before sigma mall, behind executive chamber,...
Complaint comments  Read comments Complaint category Mobile Handsets

Asus India — Charging problem & other technical problem

 ca.nrhm.karimganj on May 23, 2017
Sir/Maa'm,
I have purchased 1 no. ZenFone through Flipkart vide order date[protected] to the shipping address of Shibashish Dutta Gupta(For Abhijit Adhikari), WHO, NPSP Unit, Civil Hospital, o/o The Addl. CM&HO(FW), Civil Hospital Road, Civil Hospital Campus, Silchar, Assam-788001 & received in the month of 1st week of June-2016. Since last 20 days this phone is not getting charged properly & also facing problem while to operate and which falls under Warranty Period. So requesting you to provide necessary arrangement at an earliest so that I can use this this ZenFone properly.
Please...
Complaint comments  Read comments [1]Complaint category Mobile Handsets

Asus India — Purchase new mobile with in 15 days motherboard get damaged

 Parag Vishwakarma on May 18, 2017
Dear asus team,

Unfortunately i purchase mobile asus zenfone max 3 - 5.2 inch.
With in 15 days motherboard was damaged. This is the quality of your new launched phone...
Service centre in nagpur india they dont have tat for service repair, non availability of spare part. Really feel bad to buy this company mobile phone and same suggest to all... Not to buy asus mobile. You dont have policy to change mobile??? Complain number - inxph50172

Thanks
Parag v...
Complaint comments  Read comments Complaint category Mobile Service Providers

Asus India — Asus Zenfone 2 Mobile

 sasikanth Rallapalli on May 15, 2017
I have purchased asus zenfone 2 mobile 1 year ago. This phone hangs on logo screen and we cannot unlock the phone even after booting. After sometime phone again reboots and stuck on logo screen.

When i tried to get it repaired through service center, they replaced the touch screen but still i am facing the same issue. Now since my warranty is expired i need to pay even for diagnosis to find out the root cause.

Purchasing this kind of phone for 15k is a total waste of money. Even phone with less configuration from other brands are far better....
Complaint comments  Read comments Complaint category Mobile Handsets

Asus India — It's just been 3 months since I got this mobile, its not functioning, I'm taking this issue to consumer court and Sue you people.

 Soniya Jenifer k on May 13, 2017
Hi Asus,

I bought Asus Zenfone go on Jan 2017, it's just been 3 months within which 2 times I took this mobile to service center where they changed the complete mother board. I trusted Asus and it's a disappointment, basic this outgoing and incoming calls that also this mobile is not able to provide. Each and every day it's coming up with new problems. I spent so much of money and bought this mobile, great disappointment.

I'm not going to leave this as such, I'm taking this to consumer court and file a complaint against asus, also I'm going to post this in all social...
Complaint comments  Read comments [1]Complaint category Mobile Handsets

Asus India — Lcd screen service

 SudhyNair on May 9, 2017
We have more than 15 Asus LCD screens in our Office at Kottayam. Yesterday one among these, got complaint (Out of Warranty). I called their Customer care number [protected], today, the lady replied, after a long time on phone, that they have no service center in Kottayam and asked me to take the product and got to Thodupuzha (Kerala) their nearby Service Center to get it serviced....
Complaint comments  Read comments Complaint category Public Transportation

Asus India — Bad service centre of asus

 Jayakrishnan VS on May 4, 2017
I have repaired my asus zenfone 2 laser 3 times in the service centre in nandancode, trivandrum. As i come home i am not able to use my phone as it got hanged and not getting power on. First time tey told me it was software problem. Second time they told me the board of the phone got damaged. Now its the third time its getting the same complaint. I should get it repaired or i should get it replaced. The service centre address is f1info solutions, tc 11/637/-11, lower bains compound, below helmet world, museum, nanthancode road, kowdiar po-695003, ph[protected].
Kindly do the needful to...
Complaint comments  Read comments [1]Complaint category Electronics & Appliances

Asus India — Mobile handset

 apurav on May 3, 2017
I have purchased a handset (Asus_z010d) on dated 24/11/2017 from your dealer at nerchowk. First time i have faced a issue in its touch on dated 15/03/2017 and i went to a dealer for solution. He send my phone to the service center for further process but after 10 days service center send back the phone with letter and said all the work will be done on chargeable basis. I was not satisfied with their reply and i have again visited the dealer and asked him about the warranty coverage. My phone is under warranty coverage and dealer assured me to do the needful soon but no action taken by him or company...
Complaint comments  Read comments [2]Complaint category Products & Services

Asus India — Bluetooth issue and battery problem

 ambarishcbd on May 3, 2017
I am use ASUS ZenFone z010d. When I purchase my phone then I can't connect my car audio system via Bluetooth. I call to customer care they suggest me for factory reset. Then I try this but the probleme are same. Then go through my nearest service centers but they can not satisfied me. So this phone is very bad.
My Phone Number- [protected]
Name- Ambarish Guha...
Complaint comments  Read comments Complaint category Mobile Handsets

Asus India — Repair problem

 Manish Jaroli on May 2, 2017
I have submitted my asus zen phone on 07/04/2017 via rma number inr6h40139 for memory card detection problem but till now i have not received any message that my mobile is repaired or not.

They are tailing that they have replace the motherboard but new motherboard was also faulty, hence they have requested for new motherboard again and till now they are waiting for motherboard.

Its around one month over for repairing, why there is so much delay in rapairing....
Complaint comments  Read comments [1]Complaint category Mobile Handsets

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