Asus India Complaints & Reviews

Laptop fan not working properly

I purchased the above subject laptop from Flipkart on 28th OCt. It got delivered on 30th Oct 2021. The parcel of the laptop was as if from a cement factory. After unpacking I switched on the laptop, there was no response. I charged it for an hour and again I switched on it, again no display response. I raised a complaint with Flipkart. No proper response. Then again I raised a complaint directly with ASUS the response is the same, that is no response so far. It is almost 5 days gone with zero response for my concern. My mobile number is [protected].
From my mobile number, you can identify the complaint raised.
IMEI/Serial No: M1N0CX12315903C

May laptop not open since one month.

I've purchased an Asus vivobook 14 for ₹ 35990 last year and it is under warranty till 12 November 2021 and on 24 October it just gone dead and is not getting started so I contacted company and they asked me to visit service centre where they asked for ₹25000 and company also said I've to pay for getting my device repaired which is under warranty so I filed a complaint against this in National consumer helpline and then Mr Amol a representative of Asus contacted me offered me 30% discount for repairing my device but I want it to be repaired for free as it is under warranty.
Hope company understands and I'll be given proper service or I'll file a legal case in District consumer commission for this sort of after sales service and for charging me huge amount for repairing of a under warranty product.

Order #[protected] was cancelled without my knowledge and without any info/update regarding refund about the same. There is no proper contact details to reach out to.

I will start from starting
My laptop is in warranty so I think I must me get benefit of warranty so I placed a on side service from asus and they arrange the service then they promise me engineer will visit within 2 to 3 days but he doesn't visit but after 3 day I called them they give me information that we will visit you today . After then at that day engineer visit
And check my laptop and he doesn't get any problem so I told him that please format the laptop but the laptop do not get format he told me that will not repair here but fir he have knowledge then he must know that if he attaches the adaptor it will be format properly then he told me I am going please take this job sheet when I will come I will take it from you he told me that your laptop will be delivered within 2 to 3 days so i wait for 2 to 3 days 3 days I call to customer care that where is my laptop they told me your laptop will be delivered after two days it is in under progress so kindly please date after waiting for 5 days I'll call again to customer care service that please hand over my laptop they told me that your SSD is not working it's not from service center the information that I get is from calling center then I have asked them when your engineer visit my home all test are pass there is nothing problem scene in laptop then after you receive my laptop why there should be a problem of SSD. they do not have any answers so I have complaint so many times will customer care service that I have this problem that my SSD has been get not working but at my time when laptop is with me it is properly working after that they told me that we have please and new SSD as an order you can get your laptop after giving that SSD we can deliver your laptop as soon as possible so I wait for total 15 days then 15 days they told me that your LCD is also not working and it have flickering so LCD cable would also be change they do not ask me that we should change the cable of lcd or SSD at that time also the information that I am getting from its my own struggle from customer care service 18 days I received my laptop then I noted that the LCD screen is changed also then I asked to engineer why change the display they say we see some problem that's why but again as I told before at my time when I have my laptop at my home it is properly working there is no problem and engineer also said that there is no problem in your laptop so why should they change my LCD and SSD again ask the engineer that what have you done with my laptop told me LCD screen change and SSD then I ask net please mention on the job sheet he declined but still I again said that please mention in the job sheet then he mentioned in the job sheet that SSD and display change and then he went to his service centre after 2 days I call to customer care service that what has been done on my laptop they told me only LCD changed . So I want a case file on them let why should they kept my laptop for 20 days if they do not change the SSD and if they change their SSD why record has not mentioned it and it is now my laptop is out of warranty and I also want I warranty my warranty date is 25th September 2021 last so I decided to buy a new warranty but at that time my laptop is not with me as the laptop is in under progress by the engineers on 24th so I want all solution from Asus from the higher teams of the Asus it is confirmed that the wrong information and mis guide has been done and done the fraud
It's So serious case so kindly please make sure to pay proper solution

I want to contact me please contact on my phone number as I mention down
[protected]

Your faithfully
divyansh

The fan of the system is making a lot of noise sometimes even when no big software is running.

The laptop restarts when some process is going on

The laptop hangs sometimes

The mic is not working properly while using google meet

I have submitted for my phone which is under warranty to ASUS Service center for Repair on 20th of September 2021.
Initially it was told that my phone would get repaired in 10 days and ill receive a call from the customer service center.
After 20 days i got an email i.e on 8th of October that the spare parts for the phone is not available and as my phone is under warranty i would receive a new phone.
But as of today i.e 26th of October 2021 i havent received any update on the issue.
Everytime im calling the customer service they are telling that they have no clue when my phone would get delivered.
As a customer who paid 50000 for a phone im concerned that for a company as big as ASUS has no responsibility towards their customer.
I tried escalating the issue to their higher management but it seems that are not at all bothered to provide any update or give a call back to discuss the issue

Dear all,
I given my asus rog 5 mobile to service center as on 12.10.2021 due to failure of Wifi is not turning and phone is not turning on but still my device is not repair and they today as on 25.10.2021 they need more 8-10 days to repair my device
my phone is premium phone costing around 50000 /-
please take serious action
please attached service sheet
RMA number - INKGMA0015

Hello,

I've been having an issue with my ASUS laptop since 15th May, 2021. On this date, i called up tech support and troubleshooting was done where it was suspected to be a hardware issue. I was promised an on-site tech service. But, no warranty service has been given till now and i just keep waiting. I called the company's tech support numerous times (about 13 times to be precise) since May up until now, but no resolution has been given as yet. I have been told that the on-site tech would come and that the issue would be taken care of, but they've been telling me this for the past 6 months and i have never been called for the after sales warranty service whatsoever. The laptop in question was brought brand new in the month of November 2020; so it was working fine for only about 6 or 7 months; followed by ASUS's inability to fulfill their manufacturer's on-site service warranty that came with the system.

Please help me look into this issue as i badly need the system to function for my online classes. Please do not hesitate to get back if you should need more details and i will be glad to comply.

Regards,
Zoa

I have bought rog 5, 3 months ago phone is now dead due to asus faulty hardware issue now I have submitted my phone to customer care he is saying it will take 15 days time my business is totally disturb and in great loss due to this..
Hate Asus

Maine ASUS ke yaha ka sabse premium phone ROG 5 august me purchase kiya tha ek mahina bhi nahi hua ASUS ke update ke wajah se phone dead ho gya fir maine usko service center pe diya aur wo log bole ki aapko ek week ke andar phone handover kar diya jayega lekin aaj tak phone nahi diye aur phone karne pe wo log phone nahi receive karte aaj tak ki sabse ghatiyaa service lagi mujhe maine aisi service kabi nahi dekhi aaj ke baad mai ASUS ka product apni life me kabhi nahi khridungii aur na kisi ko suggestion dungii ki wo ASUS ka product khride aur agar ASUS naam ka kutta bhi hoga toh mai nahi lungii #boycot ASUS from INDIA

Hi All,

Please be informed that this was the biggest mistake on my life that I purchase Asus Laptop, I will never recommend anyone to come into Asus's scam, please don't buy this pathetic product even the worst service ever, the are having IT technician who is having B.Com back ground, executive came to me, did something for the system and went away after saying "it will be fine in 5 hours", today it has been a week, nothing happened, Mr. Ramesh I am going to court against you. maybe then my issue will be resolved

Respected Sir, Sir maine ASUS ROG 5 phone august me purchase kiya tha aur ek mahine bhi nahi hua unke update ke wajah se motherboard khrab ho gaya aur phone dead ho gya fir maine 16th september ko phone delhi ke service center (TVS Electronics Ltd. 10A devika tower building no.6 Nehru Place, New Delhi) me diya unhone maximum 1 week me dene ko bola tha fir 10 days ke baad unhone bola ki aapka phone replace ho jayega kyuki parts available nahi hai lekin aaj tak phone nahi mila aur us phone me humare sare important documents the jiska humeh backup banane ka bhi time nahi mila aur ye unke yaha ka sabse premium phone hai aur service center ke taraf se koi response nahi milta aur phone bhi nahi receive karte. Sir please koi action uthaiye ASUS har customer ko harassed karte hai after sale of products.

From past 2weeks the lathargic and pathetic attitude of asus borivali service center has been kept delaying my onsite service for desktop gaming pc last time a person came rest from then nor the part has been requested by them nor the os has been downloaded from past four days person has kept on lying for server down and yet not a single day they have taken concern for my service and pc health it has warranty of 3 years too.
i will...

I purchased Asus VivoBook 15 Core i3
7th Gen - Laptop from Flipkart having one-year warranty @₹ 23140.00.
I sent the laptop to be repaired under ASUS warranty thinking they would honor their warranty and fix the issue.
They revert to me asking to make a payment of ₹ 23744.47 since bottom case damage and mainboard liquid logged.

First of all their statement “mainboard liquid logged” is baseless. The mainboard of a laptop is packed inside the compact body of the laptop.
And every system is designed in such a way that it is fully resistant to such issues. And one single drop of water managed to reach the
Center of Mboard without touching its all complicated circuit and other components. if it is only based on prediction then why can’t
It is because of Moister or humidity

Now the question is how could the price of one part (mainboard) is more than the whole actual cost.
Does it mean that the original Mbord shipped with the laptop was a temporary kind of or defective quality and
Now they are going to replace it with the original/ Mboard which costs 23744.47.
And remaining items of laptop like scree, ram, disk, processer, etc was valued less items, they Cost nothing. Or since this laptop had some discount offer that’s why the actual Motherboard which was there,
It was a defective or rejected part that’s why it was available for less price?

I asked the same question but did not get any reply .and they continued asking me to make the payment.

Finally, I asked them to return that laptop so that I can at least put it in my home and probably use it as a paper weight

My complin no at Aasus :
SN/RMA (INHVM80248) (L8N0GR03D271356)

Email : mjawaid.[protected]@gmail.com

I have been emailing Asus back and forth for days now. The only thing that happens is I am given a new complaint number, no one actually does anything! The service is appalling and disappointing.

I had taken Asus service for replacement of parts of my laptop from an Asus engineer (RMA number - INR6M90117L). The engineer ( Arvind - F1 solutions Dadar) did not fix my screen properly. Ever since that repair, my screen keeps flickering(I had even attached video proof of the same in my previous emails). I have been contacting every contact person I can to get the engineer to come fix the screen (a problem because he didn' t do the job properly). The only thing i get in return are different case numbers and a promise that an "escalation team" will get in touch with me and it NEVER happens. Support request number - COA2120237. Latest service number - A[protected]-0005
All the engineer has to do is come and fix the screen because he didn't do it properly the first time. How many more emails and back and forth is it going to take?

Hi !!!

Please update me with my replacement status since your costumer care and service centre is not able to give any information to me even after me giving them the serial no. Or provide a Case ID or Reference number or any other no. Using which I can know my laptop status. From Asus team I got to know that just by giving the serial no. I will be able to receive the update but it is not true. Attached Document and mail conversation details with the mail.

Baljeet
±91 [protected]

My phones hotspot and wifi not working since 3 days and now my earphone is not connecting.when I test all tests by caculator 50% test was failed.

I purchased my asus laptop on 2nd August 2021. On 16 august 2021, I purchased warranty extension of 3years with 1TB hard drive and asus said that it will be delivered in 45 days. I paid their amount on 23rd August 2021. 30th August warranty extension was fulfilled but after complete 45 days I didn't received my 1TB hard drive. I want asus to deliver my order as soon as possible.