Asus India Customer Care
ASUSTeK Computer Inc
Customer satisfaction rating: 2%
Submit a Complaint
742
COMPLAINTS

Asus India Customer Care

ASUSTeK Computer Inc

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Address
18-474, Lakshmi Towers, Old Town, Anantapuram
Mumbai
Mumbai City District
Maharashtra
India
Landmarks:Opp. Triveni Big Cinemas

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
76
down
59

Phone:
Phone:
up
95
down
51

Additional info
Compuage Infocom Ltd
Flat No. 8, 1st Floor, Mahalaxmi Aprt., Plot No 49, Nr. Baheti Hospital & Hope Hospital Dhantoli, Nagpur - 440012

Rashi Peripherals Pvt. Ltd.
3rd Floor, Plot No. 60, Dr. Bhiwapurkar Lane, Dhantoli, Nagpur 440012

Regenersis India Limited
Key Computers, 420A, N.A. Road, Khare Town, Dharampeth, Nagpur - 440010

F1 Info Solutions & Services Private Limited
Plot No 72, Flat No. 202, Kamal Datt Aprmant Back Side Of Hotal Anand Asharam Dhanyoli, Nagpur - 440012

Regenersis
Varad Computer First Floor, Gulshan Plaza, Rajapeth, Badnera Raod, Amravati - 444605

F1 Info Solutions & Services Private Limited
Madhuri Kunj” Plot No. 05, Deep Nagar No. 02, Near St. Francis High School, Farshi Stop Amravati - 444606

F1 Info Solutions & Services Private Limited
C/O Safalya Computing, Phokmare House, Near Dr. Bhamburkar Hopstial Tapadia Nagar, Akola Maharashtra State - 444001

F1 Infosolutions & Services Pvt Ltd
C-17/5 2nd Floor Tara Sadan Opp. Marlin Appartment, Sector-5 Devendra Nagar Raipur - 492009

Rashi Peripherals Pvt. Ltd
15/217, Mangra Para, Jawahar Nagarm. G. Road, Raipur 492 001

Compuage Infocom Ltd
House No. 30/796 Behind Ashoka Hospital Kali Mata Ward Ashok Vihar Colony. Raipur (CG) - 492001

Regenersis
Key Computers, 104, Block–C, Vineet Estate, Opp. Federal Bank, Near Disha College, Shankar Nagar, Raipur 492007

Rashi Peripherals Pvt. Ltd.
Flat No, B1, 1st Floor, Sneh Vihar Apartment, Near Nokia Care Center, Napier Town, Jabalpur - 482002

F1 Infosolutions & Services Pvt Ltd
33, Methodist Center, Opp. Hotel Kartik, 1006 Napier Town, Jabalpur - 482001

Regenersis
Busi Link # 1525, Wright Town, Jabalpur - 482002

Compuage Infocom Ltd
571, Narsingh Ward, Madan Mahal Station Road, Opp. Hotel Galaxy, Jabalpur (M. P.) 482002

Compuage Infocom Ltd
Plot No-204, Pushpanjali Complex, Zone 1, MP Nagar Bhopal - 462024

F1 Info Solutions & Services Private Limited
207/108, First Floor Sai Baba Complex Zone - 1 M.P Nagar Bhopal - 462011

Rashi Peripherals Pvt. Ltd.
House No. 90, 1st Floor, Rachna Nagar Bhopal. - 462023

Regenersis
Logic Technologies, 1st Floor, Siddhartha Apartment, 68 - B, Kasturbha Nagar, Bhopal - 462023

Mac Enterprise
Shop No 4. Kiran Plaza Dayaram Road Latur - 413512

View More Information...

Customer satisfaction rating
2%
Complaints
742
Pending
0
Resolved
12
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

Working hours
Mon09:00 am - 06:00 pm
Tue09:00 am - 06:00 pm
Wed09:00 am - 06:00 pm
Thu09:00 am - 06:00 pm
Fri09:00 am - 06:00 pm
SatClosed
SunClosed

Asus India related photos (163)

Asus India Complaints & Reviews

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Asus India — Supply of faulty Android mobile hand set Asus Zenfone max

 Dhanesh Chandra Das on Feb 8, 2017
I purchased a mobile handset Asus Zenfone Max Ser No G9AXB742C9437RX at the Rs 9999.00 through Flipkart which is handed over to me by the courier during 2nd week of November 2016. After one and half months I found a doted line Rt side of the mobile screen and 1 inch area at the bottom got whitish and vibrating. As advised by the Asus helpline I approached Authorised Service Centre, Info Solutions & Service Pvt Ltd, Opp Maya Sanyal Nursing Home, Ashram Para Siliguri on 30 Dec 2016. The representative of the service centre just look at the mobile and said the LCD screen of my mobile got damaged termed...
Complaint comments  Read comments [1]Complaint category Mobile Handsets

Asus India — Asus zenfone laser 2, i hate this company

 gautam batra on Feb 6, 2017
I will never buy any asus product in my life after having such a ridiculous experience with my asus zenfone laser 2 and will never suggest anyone to buy aby product from asus
this mobile is seriously a burden for me and spoils my mood everytime this phone is slower than a tortoise, lags everytime, everytime when i use the mobile there will be some application crash, system UI not working everytime, ample of apps not responding pop-ups, this mobile is a headache for me screen has been broken which was as said Gorilla glass, sometimes i feel like throwing the phone with all my force the phone...
Complaint comments  Read comments [1]Complaint category Mobile Handsets

Asus India — Asus do not have buyback policy and repair cost is more than cost of mobile

 Manjunath GR on Feb 3, 2017
My mobile is under warranty and had to get it serviced in an un authorized service center as they dont have their service center near to my village, and after some days gave my mobile to their service center they told it would be considered OW, i agreed but they told the mother board to be replaced and cost will be 8500, i purchased mobile for 8999, i asked for replacement under deprecation, but they denied saying they dont have any such policy, i called their cc, i had couple of chats....
Complaint comments  Read comments [2]Complaint category Mobile Service Providers

Asus India — ASUS A11 A555-XX263 Notebook Serial No. FBN0CV81795148C

 Navneet99 on Feb 1, 2017
Hi,

My name is Navneet Singh, I have purchased ASUS Notebook Laptop on dated: 10 Sept 2016 from Global Computers, Nehru Shopping Complex, Amritsar. Since I have purchased It has problem with its DVD writer. I went to service center in Amritsar for resolution and they provided. But after few weeks again that same problem persist in it. Then I went to service center in Jalandhar as I am living here in Jalandhar, It was approximate time of one week for my laptop submission in service center but issue wasn't resolved, after one week I went there and asked for my resolution but they told...
Complaint comments  Read comments Complaint category Laptops / Notebooks

Asus India — Asus not book and poor response by the company

 Nijil R on Jan 23, 2017
Hai,

This is for your kind attention.

I bought a laptop of asus (A555lf - xx262t with serial no: fan0cv[protected] on 5 jan 2016 from nirvana computers calicut.

In the 2 month itself it showed a complaint with its keyboard. I consulted with the company customer care and solved it up. But the problem repeated and again i contacted the service center (Axel services, calicut). They said that the problem was with its keyboard and as they advised i changed it. But even then it was not working. On their further detailed check up it was found that there exists...
Complaint comments  Read comments Complaint category Laptops / Notebooks

Asus India — Complaint for improper warranty service

 Rohan Channa on Jan 22, 2017
I've submitted my Asus zenfone d to the service operator here in our city(Solapur). Till today its about 20 days and the problem of my phone's display isn't resolved. They told about replacing the display but they didn't make that yet. My phone is in the warranty tenure and they aren't responding on the tasks faster and complaining about unavailability of the display in stock. It has been a quite long time from the date I've submitted my phone.

Date of Phone Submitted: 29/12/2016
Date of incidence:20/01/2017
Problem at Customer Service: Regal Computer Service(Asus Customer...
Complaint comments  Read comments Complaint category Mobile Handsets

Asus India — Zenphone Max

 urmishub on Jan 19, 2017
I bought Asus Zenphone Max on February 2016. For the first couple of months, it was going good. Then in the month of April, the problem with the headphone jack occurred and I took it to the service centre to get it repaired.
Now, in January 2017, suddenly there were series of problems that occurred in the particular set. First, there were certain software glitches. Second and the most important is that the display vanished out of nowhere one fine morning.
So I took the phone to the service centre on 06/01/2017 and they said that they would get it repaired by January 17, 2017. Now when...
Complaint comments  Read comments [1]Complaint category Mobile Handsets

Asus India — Zenfone 3 laser [Resolved]

 murthy dhavala on Jan 12, 2017
Asus claims that zenfone 3 laser has sony camera sensor and 52mp resolution in their own website, but in reality it has very poor camera resolution. When spoken to customer care, they just want it to be repaired rather than replacing the device.
Invoice is attached in image.
I want the mobile to be replaced if there is problem with camera of my device.
If at all every device has same poor resolution image then, how can they have false claim.. Appropriate action to be taken by indian law so that consumers cannot be deceived by such false claims

I request you to...
Complaint comments  Read comments [1]Complaint category Mobile Handsets

Asus India — Asus eeebook x205ta notebook (Atomquadco)

 Bindu Satheesh on Jan 11, 2017
I brought my asus eeebook on last january and this is the fourth time it shows the same complaint... Its screen is vibrating. Due to the complaints i am not able to use the product frequently as it is under servicing for many days.. What can i do?. Please give me a suggestion in this regard at the earliest. Can i replace it with laptop by giving the extra money? I want to repair it or replace it....
Complaint comments  Read comments Complaint category Computers & Accessories

Asus India — Asus Not book

 Nijil R on Jan 7, 2017
Hai,

I bought a laptop of Asus ( A555LF - XX262T With serial No: FAN0CV[protected] on 5 Jan 2016 from Nirvana Computers Calicut.

In the 2 month itself it showed a complaint with its keyboard.I consulted with the company customer care and solved it up.But the problem repeated and again I contacted the service center(AXEL SERVICES, CALICUT). They said that the problem was with its keyboard and as they advised I changed it.But even then it was not working.On their further detailed check up it was found that there exists some sort of damage with its motherboard.I was forced...
Complaint comments  Read comments [1]Complaint category Laptops / Notebooks

Asus India — Asus zenfone max selfie camera not working

 mukes66 on Jan 3, 2017
I ahve asus zenfone max since last ten fifteen days selfie camera is not working properly, even not getting open n because of that there is lot of problem also from same day huge brightness automatic fluctuation is having in my zenfone max moble. Pls resolve it as soosn as possible. Mainly selfie camera not at all working n auto brightness problem is there in my mobile phone. My no is [protected]...
Complaint comments  Read comments [1]Complaint category Mobile Service Providers

Asus India — Asus Zenfone 3 Deluxe ZS570KL

 Balaji Digitals on Jan 2, 2017
I Buy a Asus Zenfone 3 Deluxe ZS570KL mobile for Flipkart, mobiile performance is good but some times my buying mobile display problem
mobile reached 9.12.2016 at my hand, 11 days after my sim some problem soo restart my mobile then no display on screen thats my problem

i ask replacement request but regected, flipkart helpdesk, but flipkart website 10 days replacement offer, extra two days then problem starting after i go to F! service centre 23.12.2016
please replace my mobile please ( i am using zenfone 4, 5, 6 then 2 and then order zenfone 3 deluxe, And moniters,...
Complaint comments  Read comments Complaint category Products & Services

Asus India — For cancelled charger order

 miku101 on Dec 20, 2016
Serial No. F9AZCY29W897
RMA No-INUK6A1393
Sir I had ordered charger but due to some reason i am unable to recive the charger. So thats why I want to cancel my order. Because due to this registered RMA I am unable take other services of asus... so sir please take action on secundrabaad servicd centre that they cancelled my order ..so that I can take asus service in future ...but sir they are continuing ignoring my call.sif I have call record that I can proof they are not taking my issue seriously....
Complaint comments  Read comments Complaint category Mobile Handsets

Asus India — Asus service center Bangalore F1 Info Solutions & Services Pvt. Ltd

 Bindushri R kumar on Dec 13, 2016
On Fri i.e 2nd Dec 2016 i took my phone to service centre since it had a partial touch problem, they diagnosed it with out the job sheet and they told the full touch and screen has to be replaced it would cost me around 4000+ so I asked for the negotiation, so they told they have to contact the ASUS in this regards so i told okay & took back the phone. I was using the device as usually but all of a sudden the 80% battery was shown as 4% and the device was switched off, after which it was neither charging nor switched on, it was only vibrating very often.
After this is called the service centre...
Complaint comments  Read comments [1]Complaint category Mobile Handsets

Asus India — Deny for volte update for zc550kl

 Surodey on Dec 12, 2016
The phones that support native VoLTE to be used on Jio’s network must have these three things.

1: A chipset capable of establishing a secondary bearer for IMS. In english (:P) a VoLTE enabled chipset.
2: A radio interface library, that has been coded to interact with the VoLTE hardware and expose VoLTE calling, management and reporting APIs so that the phone OS can communicate with it.
3: An Operating System that has support for detecting and calling the VoLTE APIs exposed in the Radio Interface Library.

The chipset vendors like Qualcomm, Mediatek,...
Complaint comments  Read comments Complaint category Mobile Handsets

Asus India — ASUS MAX software issue , 4g disconnecting frequently

 Manishkpr11 on Dec 10, 2016
This is to inform tht ASUS MAX 2016, 2g ram, 32gb memory version mobile, which have the serious network issue, which ASUS is denying, Its 4G network continuously disconnecting in every 10 sec or m1 min, so this is not a network provider issue as its JIO, its problem with the ASUS max handset which ASUS is completely denying to rectify as according to them its network provider issue then how come the same sim card is working perfectly fine along with the lenovo, moto and many more i tried all of them as much i can do . please take some action against them ... and for new buyer go for other brands...
Complaint comments  Read comments [1]Complaint category Mobile Handsets

Asus India — Technical support for installation of motherboard

 sujithkumarsks on Dec 8, 2016
NOT at all committed to customers just trying to get rid of issues as soon as possible . not that much technically sound persons available. i had issue with asus 970 pro gaming aura, other board in installing amd radeon asus hd6670 graphics driver they didnt even tried to solve issues .. just asked me to do some basic things it didnt solved . but i managed myself to rectify . I am far better than their technical support...
Complaint comments  Read comments Complaint category Computer Hardware

Asus India — Lte to Volte

 kinkaradhikari on Dec 10, 2016
I am using ZenFone max(ZC550KL). But it is not support volte.I want to fone without internet by Jio seem. So I request to upgrade lte to volte. The rate of this mobile set is very high(14000/-). But there are no Volte facilities . Please update this system from lte to vote system in my new ZenFone max(ZC550KL) mobile fone. Please.--Kinkar Adhikari([protected])....
Complaint comments  Read comments [3]Complaint category Mobile Handsets

Asus India — Mobile lost in Pickpocket

 PratyushaMegha on Dec 7, 2016
Dear Sir/ Mam,

My Asus Zenfone 2 ZE551ML mobile was stolen in pickpocket yesterday, 06-Dec-2016, around 10.30 am at Mahatma Gandhi Road Metro Station, Kolkata.

Following are the product details :

FSN: MOBE6CG6JGMYDZAS
WID: VJ27916
IMEI/Serial No: [protected]

Billing details are as follows :

Seller : WS Retail Services Pvt. Ltd (bought from Flipkart)
Order ID: OD[protected]
Order Date:[protected]
Invoice Date:[protected]
Invoice No : # BLR_WFLD[protected]
Complaint comments  Read comments Complaint category Mobile Handsets

Asus India — Asus zenfone max (Zc550kl) does not support volte

 lenardo Meg on Dec 10, 2016
We all know that the volte is a much required feature in india and it is available in almost all phones available in market today, it is also hardware dependent. But some manufactures chose not to update the phones even if the hardware supports volte and unfortunately asus is one of such companies.
To fully understand the ignorance of the asus towards their customers i will give an example, samsung j7 2015 & moto g3, moto x play etc are some of the devices which was launched along with the most of the zenfone 2 series these phones has volte enabled out of the box but for asus with the same...
Complaint comments  Read comments Complaint category Landline & Home Phone Provider

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