I hereby want to register my serious complaint against F1 Info Solutions and Services, an authorised service centre of Asus, regarding the service of my laptop. The laptop was first given to your service centre in the month of August, 2021 (RMA – INH3M80216, INH3M80358) and on 17th August, LCD issue was detected after diagnosis. Accordingly, LCD was replaced and the item was returned back on 10th September. After using for few days, I observed small white spots appearing on the screen, so went back to your service centre on 29th October, 2021 and handed over the item again (RMA – INH3MA0383). Subsequently, I was called on 22nd November, 2021 to take the delivery of the item. While checking the laptop at your centre, I found it to be working but the panel/frame on the right hand side was not set properly which I showed to the madam sitting at the reception. Post that she took the laptop inside and after some time I was told that the LCD had to be set properly again but since the concerned engineer had already left for the day, I was asked to leave it there. Subsequently, after many follow ups I was told that the LCD was not working even after changing the same and the matter had been forwarded to higher authorities for guidance. And on 30th Dec I was told for the first time that there was issue in mother board.
Now, pls note that as per the terms of service, there is 90 days warranty post delivery of the unit after repair. In this case, the laptop was handed over to me on 10th September, 2021 and the same was resubmitted to the service centre on 29th October, 2021 for malfunctioning. Accordingly, it was very much within the warranty period. Now, when I have been told about some other issues, I am not going into the argument whether the said issue has happened due to mishandling of the unit at their end (as the LCD was absolutely working on the day I checked the unit at your office except the fitting problem of the panel/frame) or whether it was actually a wrong diagnosis. The fact of the matter is that whatever has happened subsequently, has happened when the laptop was in their custody. So I couldn’t understand on what basis they have mentioned that said service is chargeable and is claiming further cost from me, offering only a discount of 20%-30%. I have already paid for the LCD replacement charges as originally diagnosed and claimed by you, and since the same has malfunctioned within 90 days, the repair should be done free of cost. Also, pls remember that whatever has happened subsequently, has happened when the laptop was in the custody.of service centre.
Accordingly, I want the laptop to be repaired on urgent basis without claiming any further cost fom me and hand over the same at the earliest as it is now almost five months that I first took the unit to your centre for repair. In case the same cannot be done, I want the money to be refunded back to me along with the laptop.
Asus India customer support has been notified about the posted complaint.
