Asus India Complaints & Reviews

asus 1005ha netbook — satisfaction after harrasment

at last a long harassment i get my net book from asus.they replaced it with new one.it is the 1st time that asus has replaced a new 1 against the defective 1.so i want to say thanks to Mr. Suprakash Paul & Mr.Sukamal.
from-souvik dutta

forgery and fraud. agilpower is a forgery company. chennai based forgery company. they are doing forgery work through www.agilpower.com

Rashi sucks, whenever you buy a computer/IT product please look for the sticker/importer RASHI on it and DO NOT BUY IT. It'll save you from a lot of trouble.

Rashi sucks, whenever you buy a computer/IT product please look for the sticker/importer RASHI on it and DO NOT BUY IT. It'll save you from a lot of trouble.

Dear Sir,
I, Mr. Virendra Singh, a customer of your’s bearing product ASUS motherboard with model G-31 ASUS P5QPL-AM, purchased from Coolex Infosystem Pvt.Ltd. Shop no. 1&2, 5&6 Shree Chambers, Lalbagh, Lucknow, on dated : 14/06/2010 unable to perform my motherboard last month and with regular interval of complaints into your service center named: Asus service center tej, kumar plaza, Hazratganj. Lucknow not yet solved. When I go on there he giving me a repaired motherboard as a replacement again and again . After few days he create problems. So I request to you kindly arrange for me a new motherboard shortly.
Kindly attend my problem as soon as possible i[censored] not take any action within 1 week i have to solved this problem on my way through consumer form.
Please Take action shortly.

Thanx and regards

LAPTOP or NOTEBOOK (S56CA)

Such a disgusting and bad company never ever by any product of them

I totally agree with Mr.Swapnil. the bottom line is "DON'T BUY ASUS P527". Beside this, Asus has few other models(such as P320) which has somewht same defects.
I do've P527...This is only good for GPS & Wi-Fi only...
now Its been 2yr using P527...but now its Switching OFF & remain in OFF state until u start it again..
i[censored] Swich-OFF & it will Switch ON automatically...need to take Service Center.

Ambarish

today developed this problem...same problem..switching off again and again, and not getting charged...stuck at 1percent AC-in only...as i remove charger, switch of again don't even think to buy this 1...

missing my password so pless help me

hi Mahesh Jaybhay

IMEI number wont get currupt automatically ..

may be you have tried to install any third party software...

there is no provision like we can put IMEI again into motherboard, and as per ASUS policy they replace the motherboard may be it is in warranty or out of warranty.

one more thing motheboard price is not more than handset price...so get it replaced and dont spread wrong comments about any brand..

my internet explorer do not function

Hi kindly provide some names for ASUS P320 service provider & I wanted buy Headset, a new case & Stylas for mobile. and also provide how much it will cost to me at the service provider. Please send these info on [protected]@gmail.com

I kindly provide names for ASUS P320 (service Provider's) in Pune and also I wanted buy new case b'coz it's broken and also looking for Head set & staylus. and let me know hw much it will cost me? kindly contact my emil id: [protected]@gmail.com

asus p527 — GPS not working

Dear sir
i have bought a asus p527 mobile in june2009 now i am facing problem with its gps it is not working .My phone is in Guaranty period . There is not any siite for complaing about problem . And there is no service centre in mumbai. Tell me sir what i have to do now?

I am very disopointed please do the needfull sir.

Rashi sucks, whenever you buy a computer/IT product please look for the sticker/importer RASHI on it and DO NOT BUY IT. It'll save you from a lot of trouble.

it is very true

Last few days I was facing with one mother board of Asus, Model (P5G-MX INTEL 945GC), Today I gave at asus service center at 19 R.n. Mukherjee Road, Kolkata, they have not respond me well. I am not satisfied with them. They returned me the board saying that they cant' entertain me because of fungus problem with the motherboard. Is it the right thing that you will not entertain we like retailer like that way?

pls let me inform as early as possible.
Regards
R. Alam

Im also planning to buy one Asus netbook but after seeing this blog Im quite hesitant now to take Asus or not.If a company cant give best service to the customers in terms of warranty why to buy such product.Do help me in deciding.
thanx

Dear All Laptop users
I had purchased a laptop of Asus EeePc1005HA and I found that my card reader slot was initially broken . Then I launched a complain and they told me that it will be replaced . 7 days left till I didn't get my laptop and now what they are saying that it can't be replaced .

So the users please be careful when you are purchasing the laptop from ASUS . They just don't made their commitments .

SO DONT PURCHASE ANY LAPTOP OF ASUS . BETTER PURCHASE SONY OR HP

To,

The Manager

Asus India

Dear Sir,

I had Purchase a LCD (Asus VH1920 Serial No. 95LMIZ020051) from your local Dealer Aashirwad Infotech -Ground Floor, Alla Complex Naza Market Lalbagh Lucknow.226001 on 15/08/2009. My said LCD is Under Repair with Neoteric Service Center Lucknow. Now he is saying that it will not be repair, but it will be replaced. And for that he wants Original Invoice of Purchase. Unfortunately I have misplaced my invoice somewhere, & In the mean time that local dealer also has closed his shop permanently. So I am unable to produce invoice for purchase of my LCD. Kindly consider it & arrange to replace my LCD.

I hope you will look into this matter generously & do the needful.

Thanks



Regards

Vivek Shukla

330, Moti Nagar

Lucknow-226004

Mob: [protected], [protected]



Very Poor Service by: ASUS

ASUS NOTEBOOK NOT CHARGING

MODEL X1028 SERIAL NO D9N0BC10819837D NOTEBOOK NOT CHARGING BUYED ON[protected]. ADDRESS PRASOON JAIN D-1/6 2nd floor DOORDARSHAN COLONY SHYAMLA HILLS BHOPAL 462013 BHOPAL, Madhya Pradesh, India Mobile: [protected]

asus Eee pc — WORST CUSTOMER CARE ASUS

[Problem description]
worst customer care
asus

I have given this laptop since last 4 months to authorized service center ASUS

neoteric infomatique ltd
+[protected]
santa cruz, goa - 403005
mobile number-[protected]

and they send to pune
contact number-[protected]
[protected]

but still after 4 months not getting back my laptop
worst customer care.

4 months???????????????
useless service .

Senior officers are also least bothered people.

[Product information]
*product type : eee family
*product model : eee pc 1000h/Linux
*product s/N : 88oaaq412547

WIFI shows yellow exclamaintion, cannot access camera

Computer name: Asus-Pc Product ID: 00426-OEM[protected]. System type: 32 bit operationg system

hey
my name is sunil
So, did u get anykind of help from anywhere?

Asus — system is not working properly.

all time system is needed so many updation. system is very slow

ASUS P527 mobile phone — Cheated

I bought ASUS P527 mobile phone on 02.05.09 from SPICE COMMUNICATION, Outlet 1, Shop no. 112-113, Main Market, Sector 14, Gurgaon-122001, Ph. [protected],[protected],[protected].

Problems faced from Day 1
1. Touch screen is not working properly- As the scratch guard of the screen was duplicate and original was not available. I had shown the problem to the dealer there and then itself. The dealer checked and identified the problem and said that it is because of duplicate scratch guard.I had contacted the company person Adil (Ph: [protected])and told him the problem he told that the sensor is very good and the problem may be because of duplicate scratch guard. He told me that he will talk to the dealer and will provide original scratch guard. The dealer also promised me to come on 08.05.09 to get the original scratch guard fixed. I reached the dealer shop at 11.00AM on sunday, he said he was not able to arrange and will definetly fix it by evening. As per the commitment from dealer I went again on 12.05.09 to get the original scratch fixed. He told his salesman to get the scratch guard fixed. The salesman asked me what was the problem than I explained that the touch screen operations were not working properly. However the salesman tried to act over smart and tried to convince me that the same problem occurs in all the touch screen mobiles and blamed that my handling was not proper. I told him that I have another HTC mobile which is also a touch screen and it works very fine.
The salesman showed his touch screen mobile and said that this problem is in all mobiles. Finally I told him that if you want to rectify the problem than do it otherwise I am not a fool to visit your shop again and again.


2. I was told that the battery backup was 5-6hours of talk time. When I confirmed it from ASUS company person Adil, he told back is around 3.5hours of talktime. When I checked it was found to be not more then 1 hour of talktime. With this statement I lost faith in the product and asked the dealer to replace with new mobile. For which he refused to do so.
In all of the above conversation the dealer was very arrogant and rude.

Now I am trying to call the company person Adil and he is not responding to my calls.
I request the authority to take necessary action against the dealer and the company person. As I have wasted Rs. 14, 700 for this mobile which is completely useless to me.

Dear Abhinav,

I have faced exactly the same problems with ASUS Mobile phone P595 model i bought.
The service centre has no solution at all.

I left the phone with them 2 months ago, and told them i was going to go to consumer court.

They have not even bothered to phone me back.

ASUS has to be taken to task, and we should all file consumer complaints in court against them.

Best Regards,

Yatish Moncourt
Mob [protected]

Dear All,

Finally, Asus changed the motherboard of the same mobile and gave it back to me.
It has been working since.

Rgds

Yatish

mice not working

we give the phone dealer (axel service ) on the date 09/01/2015, still the date they not rectified the complaint, they says the unavailability of parts . the RMA number : INW2510092

Laptop Charger Problem

OA001-[protected] Laptop Charger Not working Address: 77-78 Happy Vila Colony Dhar M.P. [protected]

ASUS — about software uninstallation

i m having asus p552 w mobile n i have installed kaspersky antivirus and now i want to uninstall it but its asking for a 45 digit code so what is that code about??
kindly reply..

"m2n-cm dvi" this is my board model num, and sl num: 8am0ac893585, problem mother board restart.

I too have the same problem.

i hav an problem with this mob.i am using windows 6.5 but cant hear the speech from the other side in a call

I have purchased ASUS P320 in Sept 2008, from last week iam facing network problem.i have shown my cell at andheri service center, they told me thats mother board issue but my other function are working fine.

Most of the times, this phone is "searching" for connectivity. Sometimes, it does not ring, although the person dialing to this phone is able to hear the phone ringing. This phone is truly very badly build, especially regarding network connectivity.

I have had problems with an asus motherboard and there cutomer service is very very poor. This was my problems,

I only bought by Asus laptop in November of last year and in January I started to have problems with it overheating and switching itself off. As is was still under manufactures warranty I filled in their online repair form and from then I have had endless problems with them, as detailed below,

1) They didn’t tell me when they where coming to collect me laptop for repair. A man just turned up on my doorstep without Id and asked for it, I said no.
2) I rang Asus the same day and they said they would come and collect it the next week and nobody came for it. This happened twice.
3) I rang their customer complaints line and I got though to someone who could barely speak English and who couldn’t understand a word I was saying.
4) I rang back and asked to speak to the person’s supervisor and she couldn’t even find my details on the system. I asked her if I could talk to her supervisor, she said no and faked a coughing fit and hung up on me.
5) When I did accentually get though to someone else, he arranged for my laptop to be picked up, he said he was going to send me a free memory stick to say sorry for my treatment, needless to say this didn’t arrive.
6) My laptop was picked up and repaired, but when it hadn’t been delivered back to me in the time they said I rang them and they said they didn’t know where my laptop was.
7) I had to ring them back the next day because they failed to ring me, they still, couldn’t find it.
8) I rang yet again and they said that my laptop was in Cornwall because the delivery company thought Hull was in Cornwall. However the delivery company had already rung me the same day and where concerned that they couldn’t find my address, when I told them I lived in Hull, they told me the address on the package was wrong. So in other words Asus lied to me.
9) When I did get the unit back there was a few problems with it, 1) the repair guys didn’t install windows properly so I had to ring Asus yet again for the product key. There where black marks on the laptop that where not there before and the dvd player had stopped working.
10) I have now had my laptop for two months and the same problems are happening again, the laptop is switching itself off and overheating.
11) I rang customer service and yet again was faced with someone who couldn’t understand me, when I asked to talk to someone for the Uk department he put me though to Holland.
12) I asked them for someone for the management team to call me today and nobody did.

I have had the laptop for seven months and it has only worked properly for about a month of this.

i got a problem in my asus x80l laptop, i have been going to the servicing center in Bangladesh since 5th october, 2009. they took my laptop for a week then said "please come here after 3 weeks". i went there but they started playing with me and retreating date of servicing. my problem is in the DVD rom. DVDs are not being read by my laptop. i bought my PC from bangladesh, date was 5/31/2008, so its still in the valid for getting free servicing from company. they told me that they willl change my DVD rom, due to have no DVD rom for x80l they are waiting to get it from main office situated outside of Bangladesh. though i didn't know its possible to change devices in laptop computers. i inform you to know that why this much time is needed to get a service from ASUS?

complain serial no. 83n0a[protected]
their address: 19/2, west panthopath, dhanmondi, dhaka - 1205, Bangladesh.

thank you.

i have handed over my set (zenfone 5) to service center at somdutt plaza, kanpur to change my reciever n speaker both got burst they told me it will be done in a week or so and een after 25 days i m getting same answer from asus call center we are arranging parts for ur mobile shame on u guys that u dont have a speaker in ware house and u called urself international brand and ur agents are even more pthatic they r not transferring my call to any senior neither giving any details whats going on last date was 3rd june and still they repeating same thing to me its in process i mean what u guys doing shame on u guys u r not giving me any call back and service center guys just talk rudely say tlk to customer care if i dint get any resolution in next 24 hours ill file case against u guys ...and tht is final

they are pthatic customer service my fon is in service center from last month and they are not able to arrange a simple tiny speaker to change it morover they cant transfer my call to seniors no call back when u go to service center they talk rudely n say tlk to customer care ...shame on u asus

my phone's speaker is not working for third time

my phone's speaker is not working for third time. I already Repaired 2 time before but its not working properly now.

I also am facing the same problem. Have contacted the Asus Head office for a reply for the same.
Its sheer stupidity of them to provide a software with the package which is uncompatable.

even i am facing the same problem...
beside that can u help me know how to download pc suit of asus
on my computer to run net from my mobile through my pc

I had recently bought ASUS P-527 handset from Croma Vashi.
From the very next day, there was problem of speaker, I could hardly listen what the otherside was saying.The sound quality of this new set was worse than my 3230 Nokia handset which is more than 4 yrs old.I sent it to service centre but there was no improvement.
I tried to sell.The market value of Brand New Set worth over Rs.12000 was just about Rs.3000/- and.
Recently, It fell on staircase due to which the LCD and the harware got damaged and now the company is asking me Rs.10000 to repair the handset.

People should think twice before buying ASUS handsets.

Samir

Notebook have booting problem

I have bought Asus notebook on 25/06/2013, two days back the machine is not running. The machine is showing the booting issue, and the dealer did not given any recovery tool for it.