Asus India Complaints & Reviews

Hello,
I had bought Asus K55Vm laptop from Lee Computers Pune on 16Dec2012,after reaching home i examined the laptop and found the Esc key of the key board of the laptop was broken,i called immediately to the shop but by then it was closed so the next day morning i went to the shop narrating the shop owner the situation of the laptop but it was in vein as he put the blame on me for braking it and told me that he cant do any thing about it and told me to go to the service center,so i did as said,i submitted it in the service center which is by the name Rashi Peripherals Pvt Ltd. M.G.Road Pune,and the laptop got approved for as dead on arrival and i was assured that i would get a new laptop back in a couple of days.Its been 10 days now and i still haven’t got my laptop back,i call almost everyday just to be dissapointed by their answers.following are the details of the laptop,
Model:-Assus K55VM-SX086D
Sr.No:-C4N0AS53073916E
Atif.Chaugule
[protected]
[protected]@yahoo.com
Thank You

i purchased Asus 1225c on 9th November 2012 from Ocean Laptop house at Surat. Immediately after purchasing the laptop i realised that the display driver was not working properly for Win 7 64 bit version.

i contacted the service center, their head office and even their regional manager mr, Amol Gholap.

(Amol V. Gholap.Regional Service Leader. (West)Asus Technology Pvt. Ltd.Tel No.[protected]/90.Cell No. - [protected]E-Mail: [protected]@asus.com.tw)

they kept on assuring me that the complaint will be solved. not only that they made me run around to thier service centers several times and still could not solve the problem.
then they just blankly said that Asus 1225c does not support win 7 64 bit and Asus company does not have supporting drivers for the same.

so i asked for a refund to which they bluntly said we do not give software support.

how can a company sell a laptop without giving driver support.

Asus is a cheat. please help me in getting my money back.


thanks
deval

i had given my laptop ASUS X35U-SX181D for repairs ,the problem was classified by the service center as battery voltage error.
Shop Name: Rashi Pheripherals PVT ltd. situated at Gambhir industrial estate,221,Goregaon East.the inward date was 19th of november 2012 and the customer code -[protected] ,The laptop is in warranty too.. i was told that i would receive the laptop fully repaired withing 3-4 business days,but today it has been the 2nd of december and i have not received even a callback from them,yesterday i sent someone to the service center to check on it and they made him wait for 3 hrs before telling him that the technician working on it was not in for the day ,this is ridiculous on behalf of the company to treat their customers like this...i want this message to be passed on to everyone reading this that their service is very bad ...they havent even got back to us regarding the same...its been almost 2weeks now and m still waiting for the laptop to get done,,everytime i call them they say to call in 2 days..THIS IS NOT DONE..

I had purchased an ASUS Eee PC from Intech Computers in Goa.
Next thing i found was the letter C from keyboard is not working.

I called ASUS helpline and registered a complaint. Local service centre called me in two days. Another service centre called me another day. Both service centers were saying they were authentic ASUS service centre and other one is fake.

They had told me that the netbook will be replaced with new one. For more than one month i have not received the replacement netbook.

Now the Processor has gone for a toss.

ASUS IS SELLING SUB STANDARD PRODUCTS.

ASUS IS NOT REPLACING THE NETBOOK AND REFUNDING MY MONEY.

Hi ASUS,

This is to inform you regarding the Service providing by the service center of ASUS laptop in DISTRTCT SATARA, MAHARASHTRA PIN code-415002

I have bought a new ASUS laptop from the SATARA in the month of JULY 2012 in working condition and suddenly after a period of one month it stared giving me trouble.

MODEL number: X53E
Complaint no: 7533713

Firstly, the problem started with the touch pad, it was not working properly.

Secondly, the laptop did not get boot in the initial stages.

Thirdly, the charger point in the system was completely gone as it did not give the charger to make enough charging so the battery was at the stake. The charger indicator was partial working at times but most of the time it did'nt worked at at ll.

IT WAS COMPLETELY DEAD PIECE NOW. ITS OF NO USE TO ME.

I Have given it for repairing after sometime. Although it came back to me finally after a long period of time but the condition got worst.
The fitting was improper in the panel, they have used over sized screws in the keyboard which ultimately made a hole on both the sides in the base of the laptop.

Through this complaint I would want you tell ASUS that I want a complete refund of the price that I have paid in buying the laptop as my whole office work was all gone for a toss. I am now stuck in the middle of my work and already had a loss in my business.

Kindly come and collect your assist and refund my money ASAP.

Kindly contact me ASAP on my below mentioned contact details:
Name Feroz khan
Cell number: [protected]
Address: SATARA, Maharashtra

Dear Sir/Madam,

My name is vinish, im using ASUS K53SM 2 months back, but its harddisk already replaced fue to some problem.
But now after that i installed windows and after installing ASUS drivers from the given cd, the windows startup and shutdown became very slow, but after logging in its working perfectly.
I tried this in bot windows 7 ultimate & professional,after installin drivers only the problem started.

Looking forward for help and support as soon as possible.

Regards,
Vinish.V
Email id: vinu.[protected]@gmail.com

Dear sir/madam

My name is Manjinder Pal Singh from Karnal, Haryana. I had purchased a Asus netbook 1215B from Simple technology, Karnal Haryana. The laptop was defective from the very beginning and I faced many problems from first day to operate the netbook. I informed to Simple Tech. and asked to change it but they gave me a excuse o[censored]navailability of netbook in their stock and forced me for repair to it. they logged a complaint, because Asus service center was also on same palace, and replaced the touch pad but problem remained the same. they repaired it again and again (changed touch pad three time & mother board one time) but all in vain. The poor touch pad & another system problems also indicate poor quality product on part of the manufacturer. Hence, they have sold me a defective product.
Kindly help me to replace my system if possible or give me a suggestion for next step.


My contact No. [protected]
Email Manjinder.singh.[protected]@gmail.com

My board is m2n68 amplus
its pci express slot is not working
My board have warranty.
So give that board to asus service center in calicut
after some days i recieve a msg.that was my borard was serviced succesfully.
I gone to the service center.they said pci slot cant be change.they bring the board.
What will i do? Pls replace my board
otherwise i will move lliegeli to consumer court.

To,
The Zonal Manager,
Asus India,


Sir,
This is to bring in your kind knowledge that I, MR. Shivam Nagar, is a loyal owner and user of Asus Laptop Model- K53SM, S.no c2n0as[protected].
I puchased from 'Siddhi infotech', Naza Market lalbagh, Lucknow on MAY-03-2012.
Recently, on AUGUST-13-2012 I met with a problem in it. It did not gave any display as is Turned it on the power switch light turned on bu screen remained black. lodged complain on Toll free number same day and went to service centre, Due to be Delay.
They Diagnosed 'Booting Problem' since then they are tallying me that the hard disk is to be replaced as soon it s available with the company.
Continuously I am given same excuse that it will be done in next two days.
They even assuled me that if my laptop is not repaired thenn they will replaced it with a new one.

I am very much dissapointed with you service as all my works are suffering


Hopefully, you will take into notice my complain and take proper action By earliest.


Thanking you in anticipation.




Yours
Date:[protected] MR. Shivam nagar

Mob.No. [protected] , [protected]

E-mail- [protected]@gmail.com

i buy a asus laptop on 02/03/12. after few months its disply is not working properly. so on 4th january i took that laptop on that shop(virus systems). and the sales man took the laptop to the asus dealer from kochi,kerala. then the dealer(mobile number of dealer is:[protected]) send a message to the sales mans mobile about accepting the complaint(date 4 june. no195). he tell the laptop get in 7 working days… bt after 1 month i did not get the laptop.. i am only speak malayalam language. so i dnt know how to speak to asus’s customer care exicutives…. plz help me……. my moble no is [protected], [protected] mail id: [protected]@yahoo.com
by
jils mathew

Dear All,

I have given my Asus laptop to service center for repair as i was facing some issues with the screen resolution and i spole with an agent from the company whose name is AMIT, he came to my house and he took my laptop stating that the problem is there and he need to check the entire laptop and will take 2-3 days to return it back to me( As it is in warranty). I gave him a laptop, but now i feel that i have done a BIG MISTAKE. He took my laptop and told me that the issue will be resolved however when i got it the issue is still pursuing. I told him that issue is still there so he said we can't do anything as the problem is there from the windows. I said i have already reuploaded windows thrice but he said that you can do it once again and when i was not satisfied he made a call to his supervisor (ANKUSH) whho took my call and said sir please try to reload the windows again and this wold work. At that time i have realised that they BROKE MY LAPTOP. I can see a Broken face of my laptop when i told him about it he said its your fault not mine. How come it can be my fault coz when he took my laptop he checked about everythind and my laptop was not broken, but now he is saying we can't do that, it is your fault. SIR PLEASE HELP ME OUT AS IT IS A CUSTOMER FORM I HAVE PURCHASED THIS LAPTOP FROM MY HARD MONEY AND THEY HAVE DAMAGED IT AND NOW THEY ARE SAYING ITS NOT THEIR FAULT, Please help me out and resolve my issue.

I had purchased Asus K52J 9 months back. Was suppose to work as per the specfications.

But then now its performance is pathetic.

Had called up the all india number o ASUS.

No one ever picks up. The person in charge of Asus in the city denies living up to the commitment of repairing the laoptop even when its within the warranty period.

My adapter got burnt and they never repalced a new adapter.

PLease DO NOT buy any of the ASUS products. Its phathetic.

I Bought my computer in Oct 2008. It Configured: asus motherboard P5SD2-VM, Intel dual core processor, 2gb ram and 160 GB HDD.
Everything was fine until from few days it gives an error during booting. It says- Chassis intruded!
Fatal Error... System Halted.
Help me.
my e-mail: [protected]@gmail.com

I have purchase laptop of asus last month (Dec 2011). But now i have found problem in my charger or adapter. Please send someone who take care of this or arrange call for me from your tech person who can visit to my place for the same.

Name:- Ravikant Vishwakarma
Mobile No. :- [protected]
Model No. X53U
Serial No. BANOCJ[protected]
X53U-SX067D
CHECK No. 2607

Dear Sir/Madam,

This is to inform you that I baught a ASUS laptop before three months ago. Now I am facing some serious problem while handle the laptop. On 31.12.2011 I faund the display problem of the Laptop. I had submitted the laptop AT SERVICE CENTRE on that day to resolve the problem. After handed over the laptop at Guwahati servicing centre I regularly visited the service centre to receive the laptop. but finally I got the laptop after 20 days back (19.01.2012). Now same problem hapen again. I am unable to open the laptop again. So in this regards I request you please provide me a new laptop.

Model Number: LAPTOP ASSUS X42F-VX204D
Serial Number of the Laptop: B7N0AS[protected]

Regards
Pranab Kalita
[protected]
[protected]@gmail.com

Sir,
Asus company has replaced my defective mother board (Model: P5LPL-AMP/PS, Sl.No. A7MOAD497237) under guarantee with new mother board (Model: P5G41T-MLX3, Sl. No.B7MOBX165876) vide local service center challan No: 0545 dated[protected] but new mother board does not have DDR2 slot, LPT port, IED port, two PCI slots (new one have only one slot). I have complained about it many times to customer care telephonically as well as through e-mail but till date they have not sort out my problem.

M.AZIZUL HASAN
Add: A-342/5 KARELY G.T.B.NAGAR ALLAHABAD UP 211016 ,
E.mail: hasan.[protected]@gmail.com
mobile no, [protected]

Rashi Peripherals Pvt Ltd, is the worst distributer in India, who never care for service, my experience as a consumer for past twelve years, Rashi peripherals as never accepted a faulty product at a first visit, when you give to them, they will ask you to come other day or they will take the faulty product and give you back in the same condition without even touching the product, saying it is working fine. You have to go back to them say it not working still they will maintain the same, as if they have tested well for hours , in this period you would have wasted your precious time and money . at last they will take your product. to give you replacement they will take one month to two months depending on the product…. In some cases if the product manufacturer gives replacement also , Rashi will give you old serviced product only.. Because they are the distributor and also the authorized service center, so very easily they re sell the products in the market, without giving it to the customer.

I have been facing a no video problem with my M3N78-EM and this is my conversation with ASUS after 2 replacements and 2 repairs:

*******************************
Dear Mr. Dhal,

Thank you for contacting ASUS and providing your feedback. I do apologize for your inconvenience. In the meantime what I can do for you is to repair the unit at my location, normal turnaround time will be within 10 business days, I'll oversee the entire repair process personally, please let me know if you want to proceed with this process.

Thank you,

Aaron L
ASUS Product Support Team



[protected] Original Message[protected]
From : [protected]@yahoo.com
Sent : 10/5/2011 1:50:24 PM
To : "[protected]@asus.com.tw"
Subject : Satisfaction-USA(EN): Poor quality of products and services



[CASEID=WTM[protected]]



Apply date : 10/5/2011 1:52:29 PM(UTC Time)
[Basic Information]
* Full Name：Rohit Dhal
* E-mail：[protected]@yahoo.com
Phone Number：[protected]
* Country / Region：United States
[Product Information]
Product Type：Motherboard
Product Model：M3N78-EM
Product S/N：97MOAC271602
[Customer Comments]
* Subject：Poor quality of products and services
* Topic：1.Product Quality;2.Service Quality;
* Description：
My motherboard was purchased back in September 2009 giving problem son and off
which were generally resolved by updating the BIOS driver. The recent motherboard
issue on S/N:97MOAC271602 was no power and ASUS service center located
ANdheri-(E) got it repaired but was still not working. The motherboard was sent back
to bangalore and was not repaired so a replacement (S/N: 96MOA1063714),
probably refurbished was issued. And what luck and service, the ASUS product is still
dead. The computer i invested thousand on has been lying as a metal box for almost
two moths now just because the product has not been upto the expected standards
of ASUS motherboards which i have been using for almost a decade now. It would be
really appreciated if the damage is undone and if a refurbished board is not
standard and tested before issue, new board should be used.
****************************

But the problem still remains and my trust on ASUS for 8 long years has ended.

Dear Sir,

I purchased in US your motherboard two years back for my work and educational needs. I did bring it to Sri Lanka for my usage. It was recently noticed that the motherboard was experiencing power problem in the motherboard. I am not in position to ON the computer. I cannot afford to spend a very high amount once again to buy another motherboard from US or is it available in the Sri Lankan local market for a replacement. I have to look after my family expenses consisting of my elderly parents. This product has a 3 year warrant and therefore I am kindly requesting you'll to help me out from this situation.

I need to know your resolution at your earliest in this regards, since I am doing my final year in MBA and I cannot work without a computer.

Item details:
Serial No.: 99MOACB87229
Part No.: 90-MIBB10-GOAAYOOZ
M4A785-M <GREEN>

So please kindly help me to resolving my hardware problem at your earliest.

My contact detail:
[protected]@hotmail.com

Thank you.

J. Fernando

Just after 3 and a half months of buying a brand new mobo it started malfunctioning. I was watching a movie when my system froz. I was going back to hostel (my pc is at home.) that day. So presently I just shut down my pc by directly power off. After week when tried to start up the pc it didn't response. Didn't even enter the BIOS. Nothing at all. Only both the RAM and CPU LEDs were lit.

I took it the service center. They repaired it and gave back. ( I also had to give them my CPU coz they didn't have one core i7 --- that sucks) Any way after getting the repaired board it performed well for about 50 hours (continuously run). Then it froz again but this time it automatically restarted. It happened many time at different time interval. Some time it ran for 6 to 7 hours and some time it was only 10 to 15 mins. some ti,mes even immediately. It happened even when I was in BIOS.

I called service centre. They told me to check my other component. So I called my PC managing Engineer. He checked that my other component was alright. It was my MOBO that was at fault. So I took it to service center again. But they told me that nothing was wrong with my MOBO. They just show me the bios and said that its working. I don't even know whether they have actually tested the MOBO or not.

Then I called the Local ASUS manager. He told me that he will show the whole testing to me for a whole day or as long as I'm not satisfied. But when I went at the fixed date it was all the same. No testing at all.

All-in-all I had to visit service center 12 time in total and still I'm sitting with this malfunctioning unusable "unstable" ( As stated by the service center) MOBO.

The Motherboard cost me 14500 rupees(INR) (about 325 USD). I only used it for 3 and a half months. Now my last choice is to abandon my almost-new MOBO. It IS the MOBO's fault coz I've tested my friend's MOBO (same model -- older ) with all my other PC components except for the board only and it's running perfectly well.

Now if it is within the power of this site please please do SOMETHING,.

THANK YOU VERY MUCH.