Asus India Complaints & Reviews

Hi Sir/Mam, I had given my Nexus 7 tablet for repairing to Asus Customer Service Center in Wazirpur, New Delhi. The problem was that the tablet was not getting charged.They told me to collect it after 1 week. I received a call and went there but Umar(the attendant and technical guy) said actually there was a miscommunication and your tablet is ready but the chager cable is defected and he had launched a reuqest for a new cable and it...

sir, firstly i asked one question .why sir alwyas coustomer cheted by company and delar. i purchase mini laptop and delar give a bill and compny say on your bill serial no, sign and stamp of delar, ict no of delar .all things are avilable on bill but company refuse to accept warrenty. why sir, means that coustomer is lair or foolish .can you solve this problem.and why you provide a permission on this type of company in india.

I gave my FONEPAD to ASUS service within warranty period & they gave me after warranty has expired, by replacing motherboard, as i was told. after 2 days it was not working properly, the issue had come with battery . Thery are charging me Rs.9000 for motherboard (as they gave me new mother in warranty period and after 2 days it was not working properly.), RS. 2980 for battery ( as battery was working properly before giving to servicing) . Please help me at this situation .

Hello Sir... This is Dheeraj Kumar. i purchased a laptop on 21 may 2014. From the very moment of the same day, laptop had following problems with it.. 1. it takes 4 or more than that to complete the full charge and gives back up only 2 hour or even less. 2. blue screen followed by restart frequently. 3. over heating, it can burn one`s hand 4 system frequently hangs... case id A[protected] so, it was my need and right to get the laptop replaced as it was a clear case of death on arrival. i called the customer support and asked for it... but they are not listening and feeling my grievance... sir please assist me to have my laptop replaced. it is of no use i have already packed it in the carton as it is no use and bothers me. i filed the case on the very same date to the customer support, wasted his and mine 20 days, repaired it "as i resisted why should i allow myself and you to repair my new laptop? is that why i puchased it? still they did it against my wish." to their best but in vain. All these things harrased, tortured and hampered my studies and work. and still going on.. inspite of all these efforts they have idea what to do? please sir ... be humane...

I want to upgrade my ram to from 2GB to 6GB using another 4GB ram with my other 2gb but when i put in the 4gb ram the pc wont boot ... i mean it powers up but the screen stays black, PC does nothing ... when i try only with 4gb ram it still doesnt work, but when i try with the only the 2gb ram in my pc it runs ... why is that ? 4GB Ram 1333mhz ... and the 2 ram cards are the same model ... whats up with the pc not running with the 4 GB ram ?

MERE LEPTOP KA DVD WRITER NAHI CHAL RAHA HAI DRIVE E SHOW NAHI KAR RAHA HAI. MERE DWARA COSTUMER CARE KO CALL KIYA LEKIN UNHONE KOI SAHI JAWAB NAHI DIYA OR MERI PROBLEM KE BARE ME CALL LOCK NAHI KI GAYI HAI MERA ASUS LEPTOP MO.ASUS S 56 CA JAB SE LIYA HAI KOI NA KOI PROBLEM AAHI RAHI HAI.PROBLEM SOLV KARWAYEN.

I went to the ASUS SERVICE CENTER(Tezz Kumar Plaza, Hazratganj, LUCKNOW) to show my Motherboard's RAM slots(MODEL:M4A78LT-M LE, SERIAL NO:ACMOAC115527).It stayed there about one month under repairing at last declared dead.Between that time I attempted many calls to the service center to know about my motherboard's repairing condition.In the last call I had there, they just told me that your motherboard is ready & you may take it back now!When I reached the service center they showed me a new motherboard of a different model(MODEL:M4N68T-M LE V2, SERIAL NO:B9M0CS377687), there I claimed to get back my Original MODEL(which was far better then the newer Model, It has an in build AMD 760G GRAPHIC CHIPSET), they told me that M4A78LT-M LE is not available in stock & suggested me to keep that new model for about 3 or 4 months with an extended warranty of 1 year & may get back my original model when it will be available in stock.Also, I demanded a written statement about this further, they convinced me by saying that, "Your data is present in the computer and whoever will be there? will assist you for sure."I have used this Motherboard(M4N68T-M LE V2) about 7 months, while using this motherboard many problems came to me like many games are not running(major drawback) and a few are running but very slow, video performance is really poor, sometimes a blue screen comes up while playing games and the PC get restarted. It's still under warranty.So, I revisited the service center after 7 months(due to some problems) and told my query and all that happened before(the lady employee whom I had met before has resigned) & The new employee is now saying that "It is not possible to get my original motherboard back"and the whole statement was changed as said by the last employee and the system is looking like a...fraud!!! So, I want the Higher Authority to take some immediate action to resolve this issue as soon as possible and help me to get my original model(M4A78LT-M LE) back.

I purchased a google nexus 7 tablet and within a week i realized that it had various issues. I gave it to service center, got it repired but it had the same problems again was repaired and had the same problem. I asked for refund and I was told to get a replacement . when i went to take the replacement, it had the same set of faults so i returned it there and then. Since then I have been contacting ASUS customer support through email and phone for refund as I do not need the tablet but never get any appropriate reply and most of the time no reply at all. It has already been with them for last 3 months and I have spent a lot of time and money running from places to places. Please do something

Dear Customer care Asus and Justfix, I am writing this letter to complain and express my dissatisfaction about your service. I've submitted my Asus laptop in Justfix, Residence road on 30-Mar-14 for power/battery related issue. But till date neither Justfix, nor the Ausus support team has any updates! This is 4th time I've submitted my Asus laptop to Justfix in a span of 1 year! On 1-Apr-14 I tries calling Justfix, Residence road but no-one responded, so I called Ausus support and they told Justfix technician is working on it and I'll know the issue and the RMA by EOD. Since there was NO updates via mail or call, so on 2-Apr-14, I called Justfix helpline number and gave them my laptop serial number. To my astonishment, lady executive told that she checked with Justfix, Residence road office and there is NO such laptop! Also, she told me that the helpline is NOT for checking these statuses and suggested me to directly call the Justfix office. Please let me know if this is the case with Justfix helpline number? After all this, I called Asus support on 3-Apr-14 and they told that RMA is not yet generate and they tried calling the Justfix technician(Rohit) but he was not picking up the call. Asus support executive assured me that, he will update me an hour, 0 which never happened, as usual! To conclude, after 4 days there is NO PROGRESS and NO ONE knows whats the status!! Please let me know, what is the issue and by when should I expect my laptop to be ready? As per my last three experience, all together repair takes 25-50 mails, 100 -200 follow-up calls and 1-1.5 months to get things done.. Asus Laptop Model No.: S46CM. Serial No.: CBN0CX21809646B -GP Cell:[protected].

I have purchased mother board of ASUS company.serial no. ACMOAD185868 dated 18/05/2011. And it is having a warranty of 3 years Now the mother board is not working. I contacted ASUS service centre. The person told me that it cannot be repaired. So I requested that person to replace the same, but he refused to give a new motherboard and gave me one old motherboard which was also not working. I contacted the ASUS support department, but they also refused to change the motherboard with a new one and saying that they can provide me only the second hand ( old ) motherboard. When my motherboard is in warranty period, It should be either repaired or replaced with a new one.

Dear Sir i am Anik Roy from kaliyaganj, Uttar Dinaj Pur, W/B Sir i want to say that i was send my Asus mother board Model No- M5A78L-M LX V2 & Sl No- BAM0AB708499, 5 time to Asus Service center but still the problem is not solved and still same problem.since last time company says that if problem is not solved then company will replace new mother board but they send again same mother board with same problem...So please take strict step against Asus service center for harassing me. now i want to get a replacement..pls sir take some action about i'm just fade up with this companies service. THANKS & REGARDS Anik Roy Call-[protected]

Dear sir, I am forced to send an mail to customer service team because of poor service rendered by the ASUS service center. i would request you to take a strict action with respect to my laptop complaint and i have been following your team for past one and half month for proper solution. Service center people everyday gives out new ways of fooling d customer. I have taken my laptop and they said some heard ware problem so they will replace the same but till this date they are not providing me any proper solution for my laptop. Hope my request will be duly noticed with a proper solution.I am sorry to say that your service is very poor. Please be any kind to do the needful from your end.

i bought a nexus 7 tablet on 14 feb 2014...just a week a happen and by normal usage the screen cracked ...an unusaul thing happened for the first time ...i went to service centre and they neglecting the customers...i am indepth worried about services, ...whom i have to scold flipkart or asus? TOUCH EVERYTHING IS WORKING BUT THE SCREEN CRACKED SLIGHTLY BY NORMAL USAGE if the product is physically damaged then i would prefered a cost manner but simply by buying this product and by normal usage the screen got broken ...asus please replace this defective product remotely or change the service manner serial no-D3OKBC093451 mobile no-[protected] [protected]@live.in

i have purchased a new laptop ! 1 week before, it is asus x550c. only after 2 days it is creating problems. it is getting restated automatically. we contacted our retailer... he checked and returned back, said its done, now it is alright. but again this nonsense laptop creating trouble to me. the same problem, it gets restarted now my retailer says go to service centre. what would i do, it is creating problem in a week only. afterwards its warranty gets finished. what would i do then. so please listen to my complaint.and take a serious action against it. i want a solution early. please contact me at ( [protected]@gmail.com) it's my advice to my dear friends, please dont buy this worst company's laptop or any other things...

I submitted my nexus 7 tab to repair the screen. For the quotation they took 2 weeks and asked me to pay Rs 25, 000 for the same. The cost of the tab itself is Rs 8990, then how can the repair be 3 times more than the tablet? Right now it has been a week and I haven't heard a single word from them nor have I got a new quotation and it has been almost a month now. Challan no. 29 Date of product submission 23.12.2013

i bought my lap(asus k55vm-sx0686d) this month, as i was busy with exams i dint check high graphic support, but now when installed high end games, its not working, i tried installing drivers many times but still not working, and i upgraded all the drivers, but still not working, please help me how to solve this problem. please contact me i[censored] can help me. my no is [protected]

To,

Consumer Complaint Team,

Subject:Complaint of asus eee pc notebok and warrenty issuse not been solved

Dear Team,




my name : aditya sharma
address : house no. 138 sector 44-A chandigrah pin code : 160047 .I purchased asus eee pc notebook recently in[protected] in dehradoon. for approx 10-11 month is works fine and i haven't find any issue or problems in it . but recently in november its sound gone. i think it's a issue of mother board or soundcard . as one year warrenty time period my notebook comes under warrenty period till[protected]. so i registered notebook to nearest asus service center and they send scaned documment which include my bill copy for warrenty confermation . after 2-3 days a call back from asus service center 22D chandigrah and they said that asus north zone rejected your warrety . i had then coversations to customer support of north asus india on toll free number[protected]hariyana office) and i register a complaint about warrenty issue on[protected]and they said issue w'll be resolved within 48 hours but there was none such a action from there side .after again coversation to[protected] toll free number
on date 20 november 24 november 28 november they lies to me and said there is some technical isse and others problems and after 3-4 days i had a coversation to technical support of asus north throught toll free number they said that your warrenty is aproved by asus and soon u will get a feedback call from assus regarding location of your warrenty approval and others thing but now its[protected] there is no such a call from ausus . recently i gave them warrning regarding consumer court but it was a waist of time . so please give register my comaplaint against asus india and give me guidence regarding this . some of inforamation about my case
notebook info:
service request no. :a[protected]
model-ASUS:Eee PC 1015 PX
S/N - C30AAS311259
on the name - MAM RAJ SHARMA
purchase date[protected]


PROBLEM : PROBLEM REGARDING WARRENTY ISSUE as told by one of asus service center in chandigarh KUDOS INFO SERVICE ASUS SERICE CENTER S.C.O 2443-44 2ND FLOOR CABIN NO. 32 -33 SECTOR 22-C CHANDIGARH-160022 PH.NO[protected] .They told me that there is an warrenty issue told by ASUS .but i didn't get it according to bill my note warrenty was ended on DATE : 12/11/2013 (12 NOV 2013) as i owned note on DATE : 12/11/2012
SO INCLUDING ONE YEAR WARRENTY IT HAS TO BE ENDED ON 12/11/2013.
AND THEY ARE SAYING THAT THERE IS PROBLEM IN SOUND CARD AND ALSO ISSUE WITH WARRENTY .. SO SIR PLEASE CLEAR OUT ALL THIS I SHALL BE WARRY TAHNKFULL TO YOU

Sir, I have purchased Asus Motherboard Model No. P7H55-GMLX with Sl. No. B6M0AB176601 from Xpert Technologies, Nashik. I have asked for additional slots equiped motherboard so that I can have graphic card or additional memory card later on. Now, in this asus board additional graphic card is not detected when aditional graphic card is fixed, service man has sent this card for repair which is under warrenty period through Cashay Technologies Nashik to Digicom Technologies Pune with Clg No.[protected] before approx. 20 days but till now problem has not resolved. How much time it will take to resolve the issue. They are not able to fix the problem and after sending repeated e-mail to asus no reply is received of any kind. With regard R K Singh

Dear Asus Team, This is really very disappointing for kind of after sales service i am getting from your customer service.I bought E pc from ASUS in the month of feb 2013 and submitted to ASUS service center for repair related issue on 26/08/2013 but the service response is quite pathetic. The person from service centre told me that they don't know how much time it will take to deliver my laptop in a running condition also gave me one number [protected] which i am keep on trying but not getting connect after waiting for 15 or more than that line get disconnect ...feeling really very helpless and wring with a hope that i will get some response from your team. DATE OF DEPOSIT : 26/08/2013 SERVICE CENTRE NAME: RASHI PERIPHERALS PVT LTD Model no : R051CX REF NO : INM1380023 COMENT ID WTM[protected] vikas rai [protected]

I've purchased the Asus S46CM on 31-Dec-2013 from Singapore. Now I am in Bangalore, India.

05-May-13: My system failed booting & the case ID#8626009 was assigned to it. Soon keys started poping out from the key board & the case ID for keyboard issue: 8659565. This issue never got resolved!!

13-Jul-13: My hard disk failed & submitted it to Justfix, Residency Road, Bangalore, a vendor for Asus, for repair. Now after 18 days also there is no proper update & communication done, neither from JustFix, nor from Asus !!
Lethargic behaviors & pathetic service from Asus India continues..

Please try to solve my problem ASAP.

Model No.: S46CM.
RMA No.: INUH370032
Serial No.: CBN0CX21809646B

Thanks & Regards,
Gunjan.V.[protected]@gmail.com