Asus India Complaints & Reviews

To,

Consumer Complaint Team,

Subject:Complaint of asus eee pc notebok and warrenty issuse not been solved

Dear Team,




my name : aditya sharma
address : house no. 138 sector 44-A chandigrah pin code : 160047 .I purchased asus eee pc notebook recently in[protected] in dehradoon. for approx 10-11 month is works fine and i haven't find any issue or problems in it . but recently in november its sound gone. i think it's a issue of mother board or soundcard . as one year warrenty time period my notebook comes under warrenty period till[protected]. so i registered notebook to nearest asus service center and they send scaned documment which include my bill copy for warrenty confermation . after 2-3 days a call back from asus service center 22D chandigrah and they said that asus north zone rejected your warrety . i had then coversations to customer support of north asus india on toll free number[protected]hariyana office) and i register a complaint about warrenty issue on[protected]and they said issue w'll be resolved within 48 hours but there was none such a action from there side .after again coversation to[protected] toll free number
on date 20 november 24 november 28 november they lies to me and said there is some technical isse and others problems and after 3-4 days i had a coversation to technical support of asus north throught toll free number they said that your warrenty is aproved by asus and soon u will get a feedback call from assus regarding location of your warrenty approval and others thing but now its[protected] there is no such a call from ausus . recently i gave them warrning regarding consumer court but it was a waist of time . so please give register my comaplaint against asus india and give me guidence regarding this . some of inforamation about my case
notebook info:
service request no. :a[protected]
model-ASUS:Eee PC 1015 PX
S/N - C30AAS311259
on the name - MAM RAJ SHARMA
purchase date[protected]


PROBLEM : PROBLEM REGARDING WARRENTY ISSUE as told by one of asus service center in chandigarh KUDOS INFO SERVICE ASUS SERICE CENTER S.C.O 2443-44 2ND FLOOR CABIN NO. 32 -33 SECTOR 22-C CHANDIGARH-160022 PH.NO[protected] .They told me that there is an warrenty issue told by ASUS .but i didn't get it according to bill my note warrenty was ended on DATE : 12/11/2013 (12 NOV 2013) as i owned note on DATE : 12/11/2012
SO INCLUDING ONE YEAR WARRENTY IT HAS TO BE ENDED ON 12/11/2013.
AND THEY ARE SAYING THAT THERE IS PROBLEM IN SOUND CARD AND ALSO ISSUE WITH WARRENTY .. SO SIR PLEASE CLEAR OUT ALL THIS I SHALL BE WARRY TAHNKFULL TO YOU

Sir, I have purchased Asus Motherboard Model No. P7H55-GMLX with Sl. No. B6M0AB176601 from Xpert Technologies, Nashik. I have asked for additional slots equiped motherboard so that I can have graphic card or additional memory card later on. Now, in this asus board additional graphic card is not detected when aditional graphic card is fixed, service man has sent this card for repair which is under warrenty period through Cashay Technologies Nashik to Digicom Technologies Pune with Clg No.[protected] before approx. 20 days but till now problem has not resolved. How much time it will take to resolve the issue. They are not able to fix the problem and after sending repeated e-mail to asus no reply is received of any kind. With regard R K Singh

Dear Asus Team, This is really very disappointing for kind of after sales service i am getting from your customer service.I bought E pc from ASUS in the month of feb 2013 and submitted to ASUS service center for repair related issue on 26/08/2013 but the service response is quite pathetic. The person from service centre told me that they don't know how much time it will take to deliver my laptop in a running condition also gave me one number [protected] which i am keep on trying but not getting connect after waiting for 15 or more than that line get disconnect ...feeling really very helpless and wring with a hope that i will get some response from your team. DATE OF DEPOSIT : 26/08/2013 SERVICE CENTRE NAME: RASHI PERIPHERALS PVT LTD Model no : R051CX REF NO : INM1380023 COMENT ID WTM[protected] vikas rai [protected]

I've purchased the Asus S46CM on 31-Dec-2013 from Singapore. Now I am in Bangalore, India.

05-May-13: My system failed booting & the case ID#8626009 was assigned to it. Soon keys started poping out from the key board & the case ID for keyboard issue: 8659565. This issue never got resolved!!

13-Jul-13: My hard disk failed & submitted it to Justfix, Residency Road, Bangalore, a vendor for Asus, for repair. Now after 18 days also there is no proper update & communication done, neither from JustFix, nor from Asus !!
Lethargic behaviors & pathetic service from Asus India continues..

Please try to solve my problem ASAP.

Model No.: S46CM.
RMA No.: INUH370032
Serial No.: CBN0CX21809646B

Thanks & Regards,
Gunjan.V.[protected]@gmail.com

I have bought a Asus laptop GX-51-3d (serial no. A7N0AS[protected] in late october 2011, since the the i 've bought it i have never used it properly it just freezes every time because of some issue, i have subbmited the laptop here in Rashi Peripherals Pvt.Ltd. Chennai, atleast 5 times, the first time the replaced the grphics card after 2 months and said it will do great, but not, the next time the replaced the hard drive again took atleast 40days, when i went the 3rd time the said the charger as blowen out so it's not covered in warrenty,i'll have to buy it, so that's what i did, next still hanging issue so the suggested that i sould change the ram and see if it's working fine, and i replaced all the Ram, sitll Freezing, so the took the laptop in service and told me they'll replace the heating thermal paste and check if the problem gets solved, took 2 months to replace it and now they say they'll have to replace the motherboard which is going to cost approx. Rs.15000,, now look i have not spent Rs 105000, on this damm laptop which is giving me this much trouble i've bought this laptop with your Brand name but this is full of problems
first 2 months at service, next 40 days for service, then all of my warrenty gets expired because of you people not doing it on time, i'm totally dissatisfied with your services worst of it in my entire life, still my laptop is in service center every time i call the guy he say it's not ready the parts are needed to come, even though i was will to pay they seems are not interested to repair it

Hi All,

I am owning ASUS laptop and in between motherboard was not working of that laptop. We filled complaint against that after 15 days we receive our laptop. Again some sound was coming from laptop again it took 5 days to solve the issue.

After resolving previous problem they are generating new issues in laptop. Now my laptop screen is not working properly and when I am saying to replace that they are not...

sir ,
i am customer of asus . i face problem of display in my laptop so i visit rashi service center amravati but this service center has not support me and solve the problem and my laptop warranty end after 2 days so please take strict action on this service center this is my request to you . i will send this this service center complaint to all over .

your customer

Sir I am P.N.Upadhyay bought a laptop ASUS LAPTOP K 50C of your company 4 years ago and its warranty period is over. Now, the keyboard of my laptop is not working and I went to the dealer of your company at Tinsukia,Assam but the dealer is not responding me. As a well wisher and a customer of your company I am sending this request to you to take strict action against the dealer to smoothly functioning of your business.
If you kindly do the needful I shall be grateful to you.

P.N.Upadhyay
mobile:[protected]
Email: [protected]@rediffmail.com

I own an Asus O!play mini. I bought it 14 months ago, and the warranty was for 12 months. My remote stopped working recently and the Asus service center (Rashi peripherals) refused any servicing option for that product since the warranty period was over !! They said the only option was to buy a NEW complete media player set (~ Rs 4000). I said I can pay for the remote repairing, but that was also not possible as per ASUS policy.
I called up your toll free numbers and after 30 mins I received the same news from them saying that the only option is to buy a new media player set.
I have never heard of an electronics product that has such a handicap policy. That is illegal and should be mentioned in the product clearly, as its most unusual. I want immediate action. The warranty shold be lifetime for such handicap products that cannot be repaired, even the simplest of part like remote !!

Mishal
[protected]

I am the person who has booked the ASUS fonepad for Business Presentations to UK clients on 10th MAY.
But my biggest mistake is I booked it first time through CROMA Retail Online and NOT through FLipkart.

I have booked the tablet on 2nd MAY and I started to doubt about the delivery.The customer care executives are not available for information.
The online purchase system in faulty.I could not see the status till date after 5 days.It is still showing"If you have recently placed an order, it will take about 15 minutes to get confirmed and appear in your recent orders. You would also receive a confirmation by SMS and email.


Daily I am trying to get the status and dispatch date but no one is telling me the truth.I am tired now.
Meantime I have suggested many of my friends in my company and on facebook that not to purchase any product from CROMA retail.

Now i realized why Flipkart is No-1 and everybody admires it.

Croma Retail is third grade online seller who sells products at higher prices in store as well as online.
Google Nexus is available @15999 online and you are selling @ 19999 in stores.
People are seeing this and one day no one will purchase any product from you.


Atleast let me know the charges that CROMA will give to us if it is not delivered in 7 days because you cut 2 % if we cancel it within 7 days.

I am going to raise this on all online stores websites and social n/w websites if i don't get product on 10th

it is a fraud ......... the named Bharath cheating the students who are looking for job..he is taking money for providing experience certificate ,which has no use at all . He provide me exp letter and said i will send u to AOL company. i paid him. i used to ask him ,when will be the interview ? he said hr PRASANTH AGARWAL is busy , next week will be interview .after 1 month i came to AOL company and came to know that There is no such person in that company & they said u r cheated by them.so pls dont believe him(Bharat).he is good cheater .

Dear Sir,

I bought a vivobook F201E on the 3rd of April 2013. Within the first week I started facing a problem with the touchpad. It would abruptly stop scrolling. I called up the dealer who I had bought it from and they said that they would send me a technician to fix the problem. This did not happen so therefore I started looking for help online and came across your helpline no which I called on the 13th of April. I registered my complaint and a technician from Asus Dehradun was sent to take a look at the problem. His name was Mr. Prabhakar Rana. He informed me that my touchpad would have to be replaced. He then came back a few days later ( Saturday 27th April ) with the new part. While assembling the part your technician scratched and dented my laptop and when asked, he told me that he had no proper training in assembling vivobooks and did not know how to carry out the task given to him.

I was told that that according to company policy since I did not register my complaint within the first one week they could not replace my laptop. As a customer I agreed to have my touchpad changed but now have been left with a scratched and dented laptop within my first 3 weeks of purchase. I had a conversation with Mr. Madan Chand who informed me that AGAIN "according to company policy" only the parts of my laptop which are scratched will be replaced.

I paid Rs 39,600 for this laptop and am not at all satisfied with the company's service and response. I have been left with a scratched and dented laptop which is barely 3 weeks old due to the fault of the company technician. I want my laptop to either be replaced or my money given back to me.

Ms. Maya Dutt

I had bought laptop of ASUS company from SUNRAY SYSTEM AND TECHNOLOGIES< HARIDWAR. RANIPUR MORE (Uttrakhand) for Rs. 28000/-on the 10 of March 2013 . I was given the assurance that in case of any problems they will take care. Within a fortnight the laptop started malfunctioning. M/s Sunray system and technologies was informed but they said to call up the toll free number of the Asus computers. I have been calling up at[protected] for the last one since then and the complaint number is 866 44 51 . Since then nothing has been done and whenever I call them up, I am put on hold for more than 15 minutes and then they hang up. The people I have spoken to at the helpline are Ms. Megha and Mr Aadesh, and Mr. Vijender.

I recently bought Nexus 7 wifi+3g ! Within 3-4 days it's speakers got distorted ! They are crackling even if i am playing any sound in 50% volume !

I have ASUS U46E laptop bought in US (BEST BUY). Last few months I have laptop hinge issue due to which the display panel (wassel) has gone bad. I had registered a complaint and the service people registered it and ordered for part from ASUS. Since the laptop was out of warranty it was informed I have to pay for it, which is fair.
Later after a month, Asus comes back to inform that the part for this laptop is not available so nothing they can do about it. The laptop is just a year old and has great configuration (i7, 8gb RAM), still asus do not have parts to this. I cannot even live with this issue as every time I have to close of open the laptop, the problem worsen.
The service regional manager does not pick my calls any more after speaking to me once in the initial days.
I have used laptops from Dell and HP, this was my first encounter with Asus and they really are bad. Dell and HP are clear differentiators when it comes to customer service and support.

i brought me 171 asus pad in november 2012. it was giving me problems from day one as it is not compatible with laptops except windows 7. It went blank on 10th march 2013. it is surprising as the pad was not even six months old. and even today i have not got it back after repairs as the mother board is not available in india. I am at loss to work with out it and have to manage somehow with an ordinary phone waiting for the repairs to happen :( DID I BUY A WRONG PRODUCT

Hi Sir/Madam,

I have sending all the traiing mail that I have sent to ASUS mangement but still they will provided me the manufacturing defective piece .

I had spent near about Rs 45000/- ON ASUS defective ultrabook and now they are deny to replace my whole unit .

Please go through my all email(s) and see how much problem that I am facing since 6 march reagarding my issue n concern and still not yet solved my problem.

Now I want to mark as a complaint against them and requesting for refund amount against the provided manufactured defective ultrabook /

I hope you will help me out in this regard and take some strict action against them regarding my issue /concern.

Regards

Sudipto Sarkar

Cell number:[protected]

Email id:[protected]@gmail.com

sudipto sarkar <[protected]@gmail.com>
Replace my manufactured defect ultra book(S56CA=XX056R)
12 messages
sudipto sarkar <[protected]@gmail.com> Fri, Mar 8, 2013 at 5:33 AM
To: [protected]@asus.com
Cc: [protected]@asus.com, [protected]@aus.com
Hi Sunny,

I had purchase ultrabook on 15 Jan 2013 from asus authorized (Euretec Infosys) G-3,Raja House 30-31,Nehru Place,New Delhi -110019,

Following Ultrabook details are as follows:

Serial Number:C8N0ASS2070334D
COA:[protected]

Price:44500/-

On fourth of March 2013 I noticed that there is a one white spot found at the bottom of my screen and
it's a manufactured defect

So I emailed to technical team about the same ( mail request ID is WTM[protected] but will yet not get the solution about the same.

On the next day I had placed a first call on your toll-free call center number and telll them about the same but Mr Siddhesh deny my request to send the executive at my home for check the manufactured defect and requesting to me to send the screen shot regarding my issue I told to him continuously it will not showing on the screen shot but still he is deny my request.

So again I palced a call to your call center and explained about the same to your executive but this time your executive accept my request and generated my case id :8357256

On wednesday Mr. Vinay had visited my home and saw the same and said to me that it is completely screen fault and I told him to replace my ultrabook .

So he told me that I will fwd your issue to IT head and you will get a call from asus regarding the same.

But I would very sad to tell you that I had not received any call from your side regarding the same so I again placed a call to your call center and asked for what about the status?

Your executive told me we are not yet get a solution about your issue then I asked what will do now to get the new ultrabook in reply to my question your executive told me that it is not possible to replace the same

But I told them that I will not get panel replacement I want as a hole to be replace as provide me the same as it is completely new ultrabook and I had spent near about 50 thousand rupees and your executive complete deny the same so I requesting to transfer my call to your senior member from where I will get the solution therefore your executive had transfer my call to North Delhi Regional Manager (Mr Ramesh Chand) and again I had explain the whole issue to him but he told me that we will not provide you the replacement we will only provide you the screen panel replacement but again I told him that it is newly purchase ultrabook and past one months I had not present at delhi that is why I am able to noticed regarding the same but still he is continuously said that it is not in my hand we will replace the same if If product fails within 7days from purchase date .

And he is disconnecting my call without my noticed such kind of services I never expect such kind of respond that got from Asus Brand.

So again I placed a call to your call center explain the same and asked for the regional manager phone number and again placed a call to Mr Rmaesh Chand I spoke to near about 17 minute but he is not providing me the solution how to get my ultrabook replace.

Then I asked to provide me your higher authority number and email id but he is deny my request.

So again I had placed a call to your Call center and explain the same and ask for Higher authority and one of your executive Mr Steven given me your mail id .

So I have written this email to bring you noticed that how much I difficulties that I am facing ,you know at the time of purchasing I thought Asus is a very good brand and they will provide the good customer services after sale.

I will received a poor services from Asus.

Sunny my only request to you please replace my ultrabook and provide me the new ultrabook as it is completely Asus Screen fault I don't want to replace only the sceen panel I want to replace as a whole.

If it is not possible then please refund my money after deducting the money according to your policy.

I thought I will recommend the Asus ultrabook to my office colleague but after getting such a horrible experienced I will never recommend for Asus.

Awaiting for your reply and I hope I will get a proper solution regarding my issue that I am facing as a customer




Thanks and Regards

Sudipto Sarkar

Cell no:[protected],

Email id :[protected]@gmail.com and [protected]@yahoo.co.in

Sunny C <[protected]@asus.com> Fri, Mar 8, 2013 at 9:44 AM
To: sudipto sarkar <[protected]@gmail.com>, [protected]@asus.com
Cc: [protected]@aus.com

Dear Sir,



We are sorry for any inconvenience caused to you.





Dear Ramesh,



Pls share the complete call history for this case, along with screenshot of the LCD with customer invoice.



Sunny Chaurasia

Asst. Service Manager (Systems)

ASUS Technology Pvt Ltd.

India





Toll Free No.[protected]



Skype :- sunnydchaurasia

Email – [protected]@asus.com







From: sudipto sarkar [mailto:[protected]@gmail.com]
Sent: Friday, March 08, 2013 5:34 AM
To: [protected]@asus.com
Cc: [protected]@asus.com; [protected]@aus.com
Subject: Replace my manufactured defect ultra book(S56CA=XX056R)
[Quoted text hidden]


================================================================================...⇄
This email and any attachments to it contain confidential information and are intended solely for the use of the individual to whom it
is addressed.If you are not the intended recipient or receive it accidentally, please immediately notify the sender by e-mail and delete
the message and any attachments from your computer system, and destroy all hard copies. If any, please be advised that any unauthorized
disclosure, copying, distribution or any action taken or omitted in reliance on this, is illegal and prohibited. Furthermore, any views
or opinions expressed are solely those of the author and do not represent those of ASUSTeK. Thank you for your cooperation.
================================================================================...⇄

sudipto sarkar <[protected]@gmail.com> Tue, Mar 12, 2013 at 4:11 AM
To: [protected]@asus.com
Cc: [protected]@asus.com, [protected]@aus.com
Hi Sunny,

How long should I wait for replace my manufactured defect ultra book(S56CA=XX056R).

Please provide me the new ultrabook and replace my manufactured defected ultra book(S56CA=XX056R).

Awaiting for your reply.

--
Thanks and Regards

Sudipto Sarkar

Cell no:[protected], [protected]

Email id :[protected]@gmail.com and [protected]@yahoo.co.in


[protected] Forwarded message[protected]
From: sudipto sarkar <[protected]@gmail.com>
Date: Fri, Mar 8, 2013 at 5:33 AM
Subject: Replace my manufactured defect ultra book(S56CA=XX056R)
[Quoted text hidden]

Sunny C <[protected]@asus.com> Tue, Mar 12, 2013 at 10:25 AM
To: sudipto sarkar <[protected]@gmail.com>
Cc: [protected]@asus.com, [protected]@aus.com

Dear Sir,



Mr. Ramesh has already spoken to you regards this, there is no problem in display.



If you still find trouble with the display we may replace the display panel as a special case for customer satisfaction. Please find the attached snaps of your screen.



Dear Ramesh,



Kindly keep us updated on this.



Sunny Chaurasia

Asst. Service Manager (Systems)

ASUS Technology Pvt Ltd.

India



Toll Free No.[protected]



Skype :- sunnydchaurasia

Email – [protected]@asus.com







From: sudipto sarkar [mailto:[protected]@gmail.com]
Sent: Tuesday, March 12, 2013 4:11 AM
To: [protected]@asus.com
Cc: [protected]@asus.com; [protected]@aus.com
Subject: Fwd: Replace my manufactured defect ultra book(S56CA=XX056R)
[Quoted text hidden]



================================================================================...⇄
This email and any attachments to it contain confidential information and are intended solely for the use of the individual to whom it
is addressed.If you are not the intended recipient or receive it accidentally, please immediately notify the sender by e-mail and delete
the message and any attachments from your computer system, and destroy all hard copies. If any, please be advised that any unauthorized
disclosure, copying, distribution or any action taken or omitted in reliance on this, is illegal and prohibited. Furthermore, any views
or opinions expressed are solely those of the author and do not represent those of ASUSTeK. Thank you for your cooperation.
================================================================================...⇄

PIC501.jpg
107K



sudipto sarkar <[protected]@gmail.com> Wed, Mar 13, 2013 at 5:17 AM
To: [protected]@asus.com
Cc: [protected]@asus.com, [protected]@aus.com
Hi Sunny,

Why you given the snap shot of my screen shot to me,what you are trying to proof that there is no problem in my screen I have already told you the white spot is not reflecting on any screen shot and still you people are not replace my ultrabook completely and for your information that I have already told such things many times to your call center as well .

I would like to add some information that Mr Vinay (His Contact Number:+91-[protected]) executive from ASUS service center had visited at my home ,so you should ask him what problem has occur on my screen he will tell you every thing and how you will tell me that there is no problem in display there is a problem in my screen and it's manufactured defect and I want to replace my Ultrabook as a whole .

I will not accept the only panel replacement as it's a new ultrabook and if you are not able to resolve my issue then please provide me the higher authority contact number of ASUS so that I will raise my concern.

I thought you will provide me the complete replacement but very sad to know that you will not understand the customer point of view what he wants.

After 4 days you replied me that telling me that there is no problem in my display how you could tell me the same I think you are not gone through my email properly that is why you telling me such kind of response.

Mr Sunny I would request you to replace my Ultrabook as a whole not for panel replacement as I had purchased on 15 Jan 2013.


And I had written to you only because I thought you provide me the the solution that I had mentioned in my below mentioned email but you will not provided me the same.


Awaiting for your reply.





Thanks and Regards

Sudipto Sarkar

Cell no:[protected],

Email id :[protected]@gmail.com and [protected]@yahoo.co.in


[Quoted text hidden]


================================================================================...⇄
This email and any attachments to it contain confidential information and are intended solely for the use of the individual to whom it
is addressed.If you are not the intended recipient or receive it accidentally, please immediately notify the sender by e-mail and delete
the message and any attachments from your computer system, and destroy all hard copies. If any, please be advised that any unauthorized
disclosure, copying, distribution or any action taken or omitted in reliance on this, is illegal and prohibited. Furthermore, any views
or opinions expressed are solely those of the author and do not represent those of ASUSTeK. Thank you for your cooperation.
================================================================================...⇄

PIC501.jpg
107K



Sunny C <[protected]@asus.com> Wed, Mar 13, 2013 at 9:56 AM
To: sudipto sarkar <[protected]@gmail.com>, [protected]@asus.com
Cc: [protected]@aus.com

Dear Sir,



Product has a repair warranty only. As there is a LED Panel problem we may only replace the panel. We cannot replace the unit.



Dear Ramesh,



Arrange for spare replacement.



Sunny Chaurasia

Asst. Service Manager (Systems)

ASUS Technology Pvt Ltd.

India





Toll Free No.[protected]



Skype :- sunnydchaurasia

Email – [protected]@asus.com







From: sudipto sarkar [mailto:[protected]@gmail.com]
Sent: Wednesday, March 13, 2013 5:18 AM
[Quoted text hidden]

[Quoted text hidden]
[Quoted text hidden]

sudipto sarkar <[protected]@gmail.com> Thu, Mar 14, 2013 at 4:51 AM
To: Sunny C <[protected]@asus.com>
Cc: [protected]@asus.com, [protected]@aus.com
Hi Sunny,

If you are unable to replace my ultrabook as a whole then kindly send me the details of your high level authority so that I can raise my issue I will not accept your offer as it is completely new ultrabook .

Please provide me the high level authority contact details.

If you are not provide me the details then kindly arrangement for sale of my new ultrabook .

I don't dont keep your defective ultrabook with me.

I had purchase ASUS ultrabook from authorized center still you people provide me the manufactured defective ultrabook.

And you people now saying that it is not possible for you to replace as whole unit.


Send me details of top level authority/Management of ASUS

As I asked you the same in my previous mail as well and you are still not provide me the same so that I will mark as a complaint

Awaiting for your reply

Thanks and Regards

Sudipto Sarkar

Cell no:[protected],

Email id :[protected]@gmail.com and [protected]@yahoo.co.in

[protected] Forwarded message[protected]
From: Sunny C <[protected]@asus.com>
Date: Wed, Mar 13, 2013 at 9:56 AM
Subject: RE: Replace my manufactured defect ultra book(S56CA=XX056R)
[Quoted text hidden]





sudipto sarkar <[protected]@gmail.com> Thu, Mar 14, 2013 at 4:54 AM
To: [protected]@asus.com
Cc: [protected]@asus.com
[Quoted text hidden]

Sunny C <[protected]@asus.com> Thu, Mar 14, 2013 at 6:08 PM
To: sudipto sarkar <[protected]@gmail.com>
Cc: [protected]@asus.com

Dear Sir,



We have share call details with our management and we are very much ready to replace spare. We cannot replace the complete unit.



Pls note : RMA No. INV1330025 is pending since 6th March. Kindly let us replace the spare and close the case.





Sunny Chaurasia

Asst. Service Manager (Systems)

ASUS Technology Pvt Ltd.

India





Toll Free No.[protected]



Skype :- sunnydchaurasia

Email – [protected]@asus.com







From: sudipto sarkar [mailto:[protected]@gmail.com]
Sent: Thursday, March 14, 2013 4:55 AM
To: [protected]@asus.com
Cc: [protected]@asus.com
[Quoted text hidden]

[Quoted text hidden]
[Quoted text hidden]

sudipto sarkar <[protected]@gmail.com> Fri, Mar 15, 2013 at 4:32 AM
To: Sunny C <[protected]@asus.com>
Cc: [protected]@asus.com, [protected]@aus.com
Hi Sunny,

I would like to tell you Mr. sunny that again Mr. Ramesh treated me not in a well manner,again yestarday he had put my call again on hold and not answered I had tired and said to hello hello but no respond from your side I dont know why you people doing such things again and again .In overall it is my very bad experienced with ASUS ,the way you provided your services to the customer that I have never expect from brand like ASUS.

This is my overall feedback that I will share with you people.

Kindly arrange for your Complete Panel Replacement at my home and and make sure that you will provided me the new Panel in company sealed packed and I hope this time you considered my request.

Note:I will not deposit my ultrabook at your service center it should be replace by hand to hand.

And I hope you people will tell them the same to ASUS service center as well as I cannot trust anyone from now so please consider all my factors while replacing my Complete LED panel.

And after the panel replacement if the same issue will occur then what will I do in at that time,please answer my this question as well. .

Will you be replace at that time as a whole unit or not ?

And can you please tell me why this defect has been occurred with ASUS ultrabook.

Is this anything wrong with this Model ? if no then tell me the exact reason why such thing has happened with my new ultrabook.

I hope this time you people considered all my request and it is my humble request to you all ASUS management.

Awaiting for your reply.

You can reached me on +91-[protected] and +91-[protected]

Thanks and Regards

Sudipto Sarkar

Cell no:[protected],

Email id :[protected]@gmail.com and [protected]@yahoo.co.in

[protected] Forwarded message[protected]
From: Sunny C <[protected]@asus.com>
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Sunny C <[protected]@asus.com> Fri, Mar 15, 2013 at 7:31 AM
To: sudipto sarkar <[protected]@gmail.com>, [protected]@asus.com
Cc: [protected]@aus.com

Dear Sir,



Good Morning.



The part which need to be replaced is only display panel and not plastic body. We will arrange to replace the display panel at your place.



As far as the spare is concern our warehouse technical team checks each and every spare once received from our main warehouse hub from our HQ. So spare may not be complete seal pack but we assure you the quality of the spare.



We assure you there is no problem with this model. Your cooperation is highly appreciated.



Once again we are sorry for any inconvenience caused to you. Our service team will get in touch with you and update you further.



Dear Ramesh,



Arrange to replace spare at customer place.



Sunny Chaurasia

Asst. Service Manager (Systems)

ASUS Technology Pvt Ltd.

India







Toll Free No.[protected]



Skype :- sunnydchaurasia

Email – [protected]@asus.com







From: sudipto sarkar [mailto:[protected]@gmail.com]
Sent: Friday, March 15, 2013 4:33 AM
To: Sunny C
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sudipto sarkar <[protected]@gmail.com> Sat, Mar 16, 2013 at 2:53 PM
To: Sunny C <[protected]@asus.com>
Cc: [protected]@asus.com, [protected]@aus.com, [protected]@modiithub.com
Hi Sunny,

After replacing the the new LED panel by Mr Vinay(ASUS service center executive) the same problem is still arising("small spot is still showing at bottom of the screen"), and the panel "Top Case" is not fitted properly at all and it's now not look like as the same when I had purchased.

So in that situation you tell me what should I do ? and I think it is completely manufacturing defect as I had already told you in earlier and requesting for new ultrabook but you people are denying my request.

So,now this time you should replace the whole unit as it's a totally ASUS manufacturing defect ultrabook had provided by your authorized dealer.

And please don't suggest me this time for panel replacement.

I need a proper solution against the same.

And Mr Sunny please provide me the ASUS top level management contact details so that I will share my issue with them.

Awaiting for your reply as I am not satisfied with the customer services of ASUS.


Thanks and Regards

Sudipto Sarkar

Cell no:[protected],

Email id :[protected]@gmail.com and [protected]@yahoo.co.in



[protected] Forwarded message[protected]
From: sudipto sarkar <[protected]@gmail.com>
Date: Fri, Mar 15, 2013 at 4:32 AM
Subject: Fwd: Replace my manufactured defect ultra book(S56CA=XX056R)
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Dear Team,
I have lodge complaint with my newly purchased laptop Asus F202 vivobook on Aus helpline/ call center.
Issue: Laptop takes 4-5 hrs to get fully charged and battery backup is too low as 2- 2:30 hrs. Asus is not ready to accept that there is a slow charging and battery backup issue with my laptop.
Asus service center has taken my laptop 3 times for repair but not accepting fault in their device (notebook), they are saying our standard laptop charging time is 3:00 hrs.
I have never seen a single laptop which takes 3-4 hrs to get 100 % charged.
And I would also like to know why they have then changed my motherboard and battery if there was no issue from their end.
Now I want my money back with interest from Asus India. I have paid Rs. 38500 to purchase this dump model from Asus.
My Laptop is still there with Asus service center and I am not getting any proper response from them. I have marked mail to many HODs of Asus but they are not bothered about my mails as well as issue.
Need your kind attention on this, help me get my money back.

Regards,
Sachin Bansode
+91-[protected]
+91-[protected]

SUB-STANDARD PRODUCTS AND SERVICE OF ASUS
Be aware of ASUS Laptops
Very Bad experience about ASUS LAPTOP, sub-standard products..
I have purchased ASUS Laptop for Rs. 37000 on 18/11/2011 from SPACE COMPUTERS, Osmanpura, Aurangabad, Maharashtra, India.
It is latest version of I5 Model ..model no. x53sc-sx492D SERIAL NO.B9NOAS[protected].
But soon after starting to use i observed its speed was very slow. So I called service center of ASUS and got some repairing work. Then in the month Feb 13 (only after 15 months) HARD DISK get crashed.
I had visited service center but they refused to any help.
They asked me to purchased another HARD DISK of Rs.4500 /-
So it is better to abstain from ASUS...Very bad products and service

If you observe anyone going to purchase ASUS pls ask him to contact me. I will share my bad experiences with ASUS.
Mob no. [protected]

Purchase Details-
Bill no.SP/11-12/A0628, Rs. 37000, Dated 18/11/2011 ,
Model no. X53SC-SX492D, Dealer- SPACE COMPUTERS, New Osmanpura, Aurangabad.

Regards,

Sarang Date
Aurangabad (Maharashtra, INDIA)

On 26 Dec 2012 I had reported for the right click button of the notebook(s/n B9n0bc[protected] not working (Service Log No: 7965613) and was told that it was due to issue in motherboard and they had replaced the mother board. The notebook did work for sometime the same day but after that it stopped working, the notebook was dead with no display. I did complain of the issue to the local service center the very next day but they said to log another service call so i did log another log (Service Log No: 8014640) and again got the motherboard replaced. The notebook did again work for some time but the same night there was no display in the notebook. I again did complain to the local service center about the issue they told me that they would visit me in the next two days and solve the issue but they did not respond back so I complained to the RM and he arranged for servicing of the notebook from service center (Service Log No: 8141170) and they had taken my notebook on the 25th of January 2013 and told me that it would be fixed in the next 7 days and on 6th Feb they informed that they would replace the notebook and wanted some more time to which I agreed and after repeated follow-ups I ultimately got updates on the 25th feb that the replaced unit was ready and can be collected. On the 26th Feb when I had gone to collect the unit found that the unit which I was been given was not in a good condition, far worse than the condition of mine. Today again when I contacted ASUS I was told they can help me in no other way they told either I need to take the replaced unit or they are going to repair the same unit which had already been repaired so many times.
I am very annoyed and dissatisfied with the quality of servicing provided by ASUS. After waiting for so many days (from 25/01/2013) for the replacement this kind of response is not at all accepted.
The two options provided by them are not at all acceptable as the replaced unit was in a very bad state to be accepted and the other condition to repair the same unit is also not acceptable as they have repeatedly failed in repairing the unit for the problem due to which I have no more trust in their repairing. The only further option I see is to provide a new replacement or to refund my money so that I can purchase another notebook from some other manufacturer.
I have already hampered a lot of my important work due to the non functioning of the notebook, which of course I had not bought for my luxury purpose.