AVA Merchandising Complaints & Reviews

I belive that the cusomer's complain is right.I afraid that such reputed bank can do such type o[censored]gly practices in Creditcard also.Every one should cautious from such money maker.

If SBI management has a little worry of banks reputation, they should punish the officer's behind this money making project.
It is clearly seems there is a personal intrest involves in such project.
when the cost is 4000/- and the item is less than 500/-& charging 590/- what is this!!! shame shame.

Thanks for warning, I was just going to redeem my "prize" - Louis Quartz Watch Item No 1053. Saved the pain of being CHEATED by SBI. That's very shameful.

I aggre with the opinion.
The only recourse is to approach consumer court for the act of enticing the card holder as the handling & proceesing chrges are hefty. Let them explain on which criterions these are toatalled up. I am also in inreceipt of scratch card prize for polo watch The scratch card sent to me by SBI credit card indicated prize of " Polo wrist watch with worth as Rs. 3950 and handling charges as Rs 499/-When tried to contact as per the instruction of M/s Compact International at the toll free no.[protected] on Sept 19, 09 and Sept 20, it was observed that no response for continuation in English/Hindi. It instills a doubt about the quality and its /-. Any way, if the response is proper I will go ahead, otherwise SBI card has to shoulder the responsibilty for the offer, qualty and the worth of the prize as they have send these to me as their cardholder and hooked me reading and spending time.Let us watch and see.
Thanks,

Mohan G. Andhansare
. The details as givennyfor d

AVA Merchandising Pvt. Ltd. — Fail to refund and Poor Service

Dear Sir/Madam,

My name is Amit Narayan Prasad and I have a ABN AMRO Credit Card. I received one offer from ABN AMRO for a free Wrist Pearl Watch against payment of Rs. 490/- handling charges. This offer is being marketed by AVA Merchandising PVt. Ltd.
On 8th August 2008, I ordered this wrist watch telephonically (tel.:[protected] to AVA Merchandising and my order no. was[protected]. I wanted to present this watch to one of my known on 22nd Aug. 2008. I also received one confirmation SMS on my mobile that my watch will be delivered within 14 days.
I followed up for its delivery several times by calling the helpdesk tel.:[protected] but the AVA representative used to make false promises for the delivery. Ultimately I requested for cancellation of this order on 22nd Aug. 2008 since I was loosing the day on which I have to present this watch.

After a week, I called them again to know the refund status, but surprisingly the AVA representative said that no such cancellation request was received from my end. And to aggravate this issue further they said that delivery will take place in the end of first week of September 2008. I spoke to the supervisor Mansi Madan and explained everything to her, she said that my order has been already sent to courier service for delivery and I have to refuse the delivery of this watch, then only I can claim my refund back. The delivery from courier company took place on 13th September 2008 and I refused to take the delivery, I wrote the cause of refusing the delivery on the invoice also.
I have been following up with AVA for my refund and today I spoke to AVA representative Miss Sonia Gangmei, and against all audacity, she said that I have received this delivery and there is no information regarding my refund.

I am completely harassed with this poor and pathetic service and response from AVA Merchandinsing Pvt. Ltd.

I am, therefore, forced to file this complain against them on the aforesaid ground and I want Consumer Forum to take proper action in this regard so that this type of cases should not be repeated in future against consumers.

Kindly reply this mail with the line of action you would take against AVA Merchandising Pvt. Ltd.

I had placed an order for Victoria Jewellery set and received the same defective. Compalint was registered by me on 21/08/08 and as on date no steps has been initiated for replacing the same. Whenever I made complaints., a weeks time is requested and still the request continues.

Personal Details
Order Form No.[protected] [8/25/2008 2:07:15 AM] Customer Name ASHISH MISHRA Phone No

Email Id Address A 202 SHALIBHADER AVENUE VASAI NALA SUPARA LINK ROAD BESIDE MEDICAL COLLAGE NALA SUPARA EAST THANE 401209 [protected]
Mobile [protected]
City thane State maharastra
Pin Code 401209 Flight No IVR
Sector From IVR Sector To IVR
Credit Cared Details
Company MC Credit Card No. 5546xxxxxxxxxxxx
Date of Issue 1/1/1900 Card Expiry Date 7/1/2010
Payment Details
Invoice No. ADV/20/29853/08-09 Payment Status. Fully Paid
Receipt Date Cheque No. Bank Details Cheque/Draft/Cash Amount Payment Mode
8/26/2008 R14137 Standard Chartered 950 Credit Card
Order Details
S. No. Product Name Qty Ordered Instructions Status
1 CHARISMATIGUE BUDHA, CHARISMATIGUE BUDHA -P CODE-913 1 Dispatched
Dispatch Date Dispatch Agency AVA Bill No. Product Code No. of Packets
9/3/2008 5:51:04 AM Blue Dart [protected] 913 1
Employee Involved in Order Processing
Order Taken By AMIT DHANOLA On 304857
Order Processing Done By sinha r sinha On 8/26/2008 12:04:22 AM
Stored Transaction Done By 1. product_name sinha r sinha [CHARISMATIGUE BUDHA -P CODE-913] On 8/26/2008

Shipping Done By C Varun Kr V On 8/26/2008 12:08:44 AM

Order Form No.[protected] [8/8/2008 1:11:39 AM] Customer Name AMIT NARAYAN PRASAD Phone No
[protected]
Email Id Address 308 HINDON HEIGHTS SEC 4 VAISHALI GHAZIABAD-201010 [protected] [protected]
Mobile [protected]
City GHAZIABAD State UTTAR PRADESH
Pin Code 201010 Flight No IVR
Sector From IVR Sector To IVR
Credit Cared Details
Company AAA Credit Card No. 5415xxxxxxxxxxxx
Date of Issue 1/1/1900 Card Expiry Date 1/1/1901
Payment Details
Invoice No. ADV/19/36715/08-09 Payment Status. Fully Paid
Receipt Date Cheque No. Bank Details Cheque/Draft/Cash Amount Payment Mode
8/9/2008 T34671 ABN AMRO 490 Credit Card
Order Details
S. No. Product Name Qty Ordered Instructions Status
1 MONALISA PEARL, MONALISA PEARL WATCH MODEL NO 1006- P CODE -903 FREE GIFT[protected] Dispatched
Dispatch Date Dispatch Agency AVA Bill No. Product Code No. of Packets
8/30/2008 3:27:48 AM FIRST LOGISTICS[protected]
Employee Involved in Order Processing
Order Taken By TULIKA SHRIVASTAVA On 296308
Order Processing Done By vdf dvd hjh On 8/9/2008 4:37:57 AM
Stored Transaction Done By 1. product_name vdf dvd hjh [MONALISA PEARL WATCH MODEL NO 1006- P CODE -903 FREE GIFT[protected]] On 8/9/2008

Shipping Done By DHARAM VEER D On 8/9/2008 4:46:12 AM
There Are 0 Query Available For This Order Form NoClick Here For Detail

i had also put my one odder but till date i am not reciving the same and all helpline no are not working in this AVA company

AVA Merchandising The Dream Merchant Is a Good Company but there CC Manager Yashovardhan Rao is a very Selfish person.my dear all friends who had ordered for product with this company this Msg for you.so please Bear with this person Rao he is very cheater.

this is woolf from Shenzhen, China, we do the survices of international cargo forwardings, this is our website: www.bushjet.com.
we did an excellent job on the lines of India, the Mid-east and the Red Sea lines,

My dear Fellow Friend,

Hope you have received the refund. Please let me know the status as I'm currently going through the same painful situation.

Thanks,
Antara

AVA merchandising — Non delivery of the product

On 9th of October I had order a product from AVA from the leaflet provided by HDFC with my card statement.

So I believe the responsibility of the same lies with HDFC. I would ve not ordered from AVA if it was not with my card statement. If HDFC is recommending any company, ofcourse I would trust the same.

I have not got the product as yet(the date of commitment was 14 working days from the order date, which ends up on 29th Oct.) After my reminding them 3-4 times, they replied to my email saying that the product is out of stock.

I have never dealt with such a bad company or customer service. Now, I need my money to be refunded.
I believe its HDFC's responsibility to do so.

If I don't get the refund. I will make the rest of payments, except this one and throw away my Credit card.
And make sure you are not able to catch me to make the payment.

I have ordered for a 20 inches strolley bag on 23 Aug 2008 to this company, I got a Confirmation Number against that order placed through SMS in my mobile but unfortunately I didn’t receive that bag as yet. I was committed that I will be receiving it within 15 days whereas last week I received My ABN Ambro credit card statement I found that the quoted MRP amount for this product was already been deducted. When I was escalating these facts to the customer care executives, I found nobody serious about this. I request you all to please pay attention on this matter & guide me to a proper direction
.
Product Item: Strolley Bag

Model No: SW02

Product Code: 942

Confirmation No:[protected]

Regards
Debajyoti
[protected]

AVA MERCHANDISE - Delhi — Non delivery of product & the payment was debited on card.

Dear Sir,

I have given order to Ava murchandise, for suppling me the Puja Thali as the liflet couriered to me with my cradit card bill. on the basis i have placed the order. but after a month to month passing the material was not delivered to me on my adress, Repitedly every week i am giving a call to their toll free on [protected], saveral time i have spoken to their customer care for delivery status for my order no[protected]. they first told me that the stock is not available, then the material is in transit through their contracted courier Aramax, when after 15 days i was not able to recieve the materila i call ed again they told me that courier has delivered but on inquiry it feels that wrong delivery. once again i asked for the POD but no POD available on aramax site or not compeny was able to provide the POD. after fighting & arguing once again they given me the comitment that the material will be deliver to you in 10 days which was 2 month agao. but no action, so in last they told me that the pooja thali is not in stock & convaied me that they will give refend of my paid money through my HDFC cradit card. till date i am paying for the same.


But till date the refund was not processed by the compeny. so in last i am puting this complain in the foram if they can help me. my contact no is [protected], [protected]. Please guide what can i do on the same.

we have not received the ordered items vide order no. SB-16258 dated 6th march 2009.even after the expiry of 26 days.you send the items within two days or refund the amount along with interest @ 30% p.a. till i get the payment back.

i had scratch your gift voucher i win pearl set kindlly send as early as possible

my cell no [protected] [protected] [protected] junaid shaikh r no 703 khajuri chawl geat no 5 near savera thiater malwani malad w mu mumbai 400095

AVA merchandising — Non delivery of Product on time

Dear Team,
i have placed an order for Combo of sony Camera & mp9 video recorder in the month of march which was confirmed on 12/05/2009 with order no IC11366 with a comitment of delivering the product in 10 days after confirmation.
But the product is delivered till date, after several follow-ups, every time i called up they give false commitments.
Now when i have asked for the my refund they say they cannot process for refund. after several follow-ups, they have agrred for cancellation & refund of money.
But till time there is no refund done to this and every time i call up they say within 24 hrs you will get a call back, but no one calls up.

Request you to take corrective actions againsts such companies who are not living up to the commitments and harrasing customers.

People who are in charge of this are
1.Mr Sourabh banerjee
2. Ms Ekta

Who are heading the team and are sleeping.


Regards
Viaks gupta
[protected]

I've ordered a Combo Offer through AVA merchandising on 28-Jan'10, at the time of placing the order their executive confirmed me the the delivery within 21 working days and I'm calling these people from 22nd day of placing the order but they are making fool of me by saying every time that our server is down,we can't tell you anything and now its more than 45 days but I didn't receive my placed Order, now when I receive my credit card statement they'cve already charged me 1st installment of that product which is Rs.265/-.I spoke to so many executive in AVA customer care but everyone is giving a same kind of response. I spoke to Meenakshi,Mansi,Harmeet, Gaurav Jain, , Ritu Sharma etc... but no one is ready to solve my problem at last I'm sending you this mail if you can do anything for me.....Giving you the details of my order:

I have booked BERG Eletic Tandoor & have paid them by my C Card on 29-6-10 against there Invoice no 02924
On 31-07-10 I have talk to Gaurav & have said that it will be despatch within 10 working days, till today I have not recived.
Kindly confirm the current status or cancalle my booking & refund my amount along with the courrier charges.

Awating for your replay.

Regards

Nailesh B patel

hi, AVA seems to be doing this a lot...please tell me if you got a solution? was this consumercomplaints website able to help?

AVA merchandising — NON DELIVERY OF PRODUCT

I had ordered a Berg Electric Tandoor from AVA MERCHANDISING in July 2010 and the Company had debited my credit card immediately with promise to deliver the product within 21 days. Till date (Jan 2011) I have not received the product!
Not one phone from Ava Merchandising to inform that the product delivery may be delayed.
I have called half a dozen times,they always give a fresh date for delivering the product...standard answer is next week. Their call center employees strongly recommend that I do not ask for any refund because it will take many months for them to send refund.
I am convinced that the Company,its promoters and its employees are faudsters and cheats!

Hottech DF B01

Blue tooth speaker purchased from AVA Marketing in Kochi airport on 15.06.2014 now not getting recharged and red light do not burn Please advise to whom should contact to get it serviced

I'm facing same problem. I urge everybody, please do not place any order to AVA Merchandisers.

Praveen Kumar

AVA merchandising — Not responding to the phone calls

I have got a scratch card with my SBI Credit Card Monthly statement, which shows that i won a LOUIS watch . It has been mentioned that I have to contact the telephone numbers given on the scratch card in order to get the gift. Since 30 days i have been dialling the telephone numbers, but no one is responding. When I asked the SBI Customer Care Cell they given another 2 phone numbers of AVA Merchandising. But no one is responding to these numbers also. It is not correct to cheat the valuable customers by giving such false announcements.

AVA MERCHANDISING /LOUIS QUARTZ — DUPLICATE PRODUCT

I have received louis quartz from ava merchandising, N Delhi under spl offer on my Standard Chartered Bank credit card.It is duplicate without any sl no/guarantee card.

This kind of frauds must be stopped.

bais

I HAVE THE SAME WATCH RECEIVED FROM AVA MERCHANID... BUT NO GURANTEE CARDS NOR ANY AUTHENTIC WHICH PROVES THAT THE WATCH IS WORTH THE PRICE SHOWN BY THE MERCHANDISING. GOVERNMENT YA CONSUMER COURT SHOULD DEFINATELY LOOK IN TO THE MATTER ON BEHALF OF CUSTOMER

louis quartz,,ava merchandise — duplicate watch

LOUIS WATCH Complaints - DUPLICATE WATCH
Review all LOUIS WATCH complaints
LOUIS WATCH
Posted:[protected] by KIRAN KUMAR [send email]
DUPLICATE WATCH
I HAVE GOT A "FOCE WATCH" BY "JETLITE" AND SEND BY AVA. THE WATCH I HAVE GOT, I CONSIDERED THE WATCH AS DUPLICATE, AS IN THE GAURANTEE CARD NO SERIAL NO. IS PRESENT. AND THE WATCH DOSEN'T SEEM LIKE A DESCRIBED ONE IN THE PAMPLET, THE STRAP IS VERY OLD. NO COMPANY NAME IS MENTIONED "LOUIS QUARTZ". my order no. is[protected].
ARE THEY MAKING ME FOOL ABOUT THIS ALL. AS I HAVE SEEN IN
"http://www.consumercomplaints.in" MANY COMPLAINTS HAVE BEEN REGISTERED. PLZ TAKE ACTION AGAINST AVA MERCHANDIS FOR FAKE PROMISE AND PRODUCTS.this i can take to consumer court. feel free to call me- [protected].

KIRAN KUMAR.

I have also been ditched. Will be taking action against them.

Dear Sir,
I have been fooled when AVA merchandising has sold me the product for Rs.500/- as redemption charges while flying through Jet Lite.They sold me Louis Watch saying that is a imported watch.The watch is local
made and having no serial no, warrent details and email of any company

This is purely a breach of trust, i want you to please take the action against Jet lite and AVA merchandising.

Kindly do the needful

Thanks & Regards,
Ranjit Mahato

As I am not aware of these things.. I have one doubt regarding the same.
As I received an exclusive free gift for Standard Chartered Credit Card members Model No.:K13, Product Code: 1016 LOUIS QUARTZ Gents Watch. MRP.:Rs. 3, 990/- but with Rs.490/- applicable against handling charges. they are giving this watch.
Please suggest me to take step or not.
Rs.3, 990/- watch they are giving as free for Rs.490/- towards handling charges with 1 year warranty.
Is it Branded or cheating type of thing.

Please let me know.
Thanks,
Reddy Kumar S

Reg.this compliance, samething happened me also. i also purchased one product from AVA.they given LOUIS QUARTZ watch as a gift and mentioned this watch worth is Rs.3990/-. But after i received this product this is not worth.this is totally duplicate no any serial number in this watch.

Please take action for this.
Thanking you
J.Mubarak

Dear All,

I had a similair expression with Jet Lite flight.

In one flight I got Princess Necklace (pearl)set (Ava merchandising)...

The market price stated was 2, 990... When I had a closer at the pearls they where pealing off, it was a rip - off. theMarket price of suchg a thing could not be more than 200 Rs. I ended up paying 500Rs.

2nd time I got a offer on Reebok Bag (stated price 1, 199) or Loius quartz watch (stated price 3, 990) or Pricess necklace.

I thought of buying the watch but I fortunaltey got to check the items beofre buying... the reebok was so clumpsy the market price wouldnt be more than 150 Rs - I dont even feel it was original reebok bag. The counter did not have louis watch. I thought of further scrutinizing the same since a swatch watch priced at 3, 750 Rs. was not offered why was Loius quartz watch offered which is priced at 3, 990.

I checked on net & I got your comments.

PLEASE SOMEBODY CATCH THE JET LITE PEOPLE... they making fool of consumers.

I too want to take action against them. Does any one have their full postal address for sending a notice ? I am trying to get it from BSNL, Bharti and TNT couriers who delivered their package to me. No luck so far. If you know anything worthwhile mail me at [protected]@gmail.com.

Thanks.

On 8/20/08, Saleshdfc <[protected]@avamerchandising.co.in> wrote:



Dear Sir/Mam,



Further to your mail you need to provide us the following information mentioned below to place the order.

YOUR NAME
ADDRESS
CITY
STATE
PIN CODE
MOBILE NO.
TEL NO .
YOUR CREDIT CARD NO.
CARD EXPIRY DATE
AND THE PRODUCT CODE



After booking of your order you'll be provided with your customer order no. and it'll take 14 working days to reach you. There are no delivery charges for the delivery of the products however if Octroi is applicable in your area you need to pay the same at the time of delivery in cash and you will get a receipt against the same. It will be 3-6% of the total order value.

Further we assure you to send the product safe and secure.



Thanks and regards

Neetika Shukla

AVA Merchandising Pvt.Ltd

Same rip off by Jet Lite. I flew Jet Lite a couple of days ago and was pleasantly surprised to win the scratch and win. Who wouldn't be, when you get a Rs. 3990/- watch for just Rs. 500/-. I got the watch at the arrival lounge of Mumbai airport. When I checked-in into a Hotal and closely looked at the watch, and it didn't take me more that a minute to understand that the watch is a total fake! No serial number, no made-in details. At the airport, when I asked the Jetlite fellow on the make, he showed the red booklet inside and pointed to something about "originally components came from Japan." Anyway, I trusted Jetlite and bought the watch. The watch is a piece of s-h-i-t.
The user's guide was full of grammatical errors and typos - something you wouldn't expect from a Rs. 3990/- watch. Why is Jetlite cheating its customers? Is it becoming so difficult to be honest in this land of Mahathma!!!
If any others who have suffered like me are willing to take-up against JetLite, I would be glad to join.

One thing you can do is go to official website of Louis quartz and provide this info about duplicate watches being sold by AVA.
I am sure they will sue AVA for maligning name of a big brand.

AVA Merchandising Pvt. Ltd.



31/32, Old Rajinder Nagar, New Delhi - 110060



MTNL, BSNL Toll FREE :[protected]

GSM : [protected]/[protected]

Contact us :[protected],[protected]

[protected]/58/59/69

Fax :25742271



E-mail :- [protected]@avamerchandising.com

Even i have been cheated off Rs 500 by Ava Merchandising last Thursday evening on Jetlite on my way back from Nagpur.

Scratch Card Brochure mentioned LOUIS QUARTZ.However back at home i find that there's no mention of Product ID etc.

Pls advise / suggest .

Just three days ago, I win a Louis Quartz / Reebok bag as part of scratch and win gifts while traveling from Jet Lite. Taking into account the price of these products, I am thinking to go for Louis Quartz wrist watch. But looking at the post and people experience on this forum, I am confused. Can any body help me on what should I do now ? Is it worth to go for this gift ?

Any help would be greatly appreciated.
Thanks,
Vikas

I agree with the others. I travelled with Jetlite on 21 Aug 08. Iended up paying Rs 500/- each for a Princess Necklace (pearl)set
and a Louis Quartz watch. Though these products are shown worth much more ( combined value Rs 7000/- approx ) but these do not GEL as no details are given on the products.

Ava Merchandising Pvt Ltd and Jet Lite need to come CLEAN on their products and follow the right practices.

I would like to be associated with this case till its logical conclusion.
Regards

Vikas:
As I had mentioned in my e-mail, the look and feel of the watch is just a junk. I think you can get a better watch in platforms for just Rs. 300/- or so. Save yourself the remaining Rs. 200/- for a pizza.
Regards,
Prasad

Folks:
Got a great idea. Let us all individually send e-mails to the real Louis Quartz watch manufacturer about the issues that we are facing. That way, the orginal manufaturer of the watch would come hammer and tongs at Jetlite and Ava. Afterall, the original manufacturer has a lot more at stake than us. Not only is his market being dug into, but his brand credibility is also going down the drain!

Let us all take it up individually with the original equipment manufacturer.

Thanks and regards,
Prasad

I have been given an offer by Standard Chartered Bank via some AVA, in which they are gifting me a Louis Quartz Gents Watch worth Rs.3, 990.00 in just Rs.490.00

I am confused, whether to go for it or not.

Please advise me

I have been given an offer by Standard Chartered Bank via some AVA, in which they are gifting me a Louis Quartz Gents Watch worth Rs.3, 990.00 in just Rs.490.00

I am confused, whether to go for it or not.

Please advise me

Som Khare and Amarjit Yadav:
If you read the posts above, it becomes plain and simple! Don't believe AVA!!!
Prasad

Dear M. Sathya Prasad i'm completely in sync with your idea of mailing individually the original equipment manufacturer.
Please get the customer complaint id of the company if you can.

For all other curious people

DO NOT go for Standard Chartered / Jetlite Offers of LOUIS Quartz, etc.
You may like to inspect the product though at the AVA Merchandising Centre Stalls at major Airports.

Hi

I have gone thro all the above mails from various friends, and such marketing companies AVA should be banned for further cheating. Warning notice to JET LITE for unethical promotional offers

Hello all,
Today I got an offer from AVA merchandising for a list of items. I got the offer along with my HDFC bank credit card monthly statement.

It says that with every purchase you will get a Louis Quartz watch worth Rs. 3990/- as a free gift. The catalogue also has a detail *Terms and Conditions* printed in tiny fonts which clearly says that the bank has no liability in the purchase made by the card holder. I was curious about the watch and did a google search and reached this page.

Thanks everyone for posting your experience here, otherwise I would have lost Rs.8000 (I was about to order a Nikon digital camera worth Rs.7990)

Manilal

Now i havent claimed the gift, and im thankful that i have not. Reading all the above comments - I must say thanks to you all .I also feel sorry for all the people. One thing i noted on board was that many a passengers got some or other free gifts. In almost all th rows people were in their heights of excitement for receiving the surprise gifts. This is daylight looting, by one of the most reputed airline companies in INDIA and must not, in any way, be entertained.Who knows if there is a manufacturer named Louis quartz.I personally feel there aint.

The AVA Marketing has also cheated me by delivering duplicate products, which could not be more than Rs 300.

Thanks for all the comments. Today I got a Louis watch through scratch card while flying by Jetlite. However good senses prevailed and I did not take the watch before doing a bit of research on the net. Now I feel relieved that I did not take a hasty decision.

Thank you all guys. I have received this offer from CITI BANK for the same product LOUIS QUARTZ Watch worth IN.R 3990 for just INR 490. I know what action (or lack of it) I need to take.

same has happened in my case, where thay have given a duplicate watch saying that the MRP is 3990/-.they should be punished for cheating people .

its better to tell taht its duplicate and is sold in Rs 500, then giving wrong information

Dear All,

I had a similar expression with Jet Lite flight on 21 Aug 2008.
I have been fooled when AVA merchandising has sold me the product for Rs.500/- as redemption charges while flying through Jet Lite.They sold me Louis Watch saying that is a imported watch.The watch is local made and having no serial no, warranty details and email of any company

This is purely a breach of trust, i want you to please take the action against Jet lite and AVA merchandising.

Kindly help.

Nisha

Wow, yaar main to abhi order hi katne ja raha tha
Louis Quartz model no k11 offered by AVA clubed with ABN amro bank...

I am confused now...

I m not going to order for the same

I flew by Jetlite this morning between Vishakapatnam & Chennai. On scratching the card, was given options to go in for Princess Pearl Set or Louis Quartz Wrist Watch or Satin Bed Sheet. Looking at the various comments posted here, am confused whether to utilize this option or not. Please advice

AVA Merchandising & Jetlite Airways — Duplicate Louis Wrist Watch

hello,

I was given a louis watch by AVA Merchandising & Jetlite Airways when i travelled with the said airlines. It was under the scratch scheme & as per the company it was of 3990. They have charged 500 Rs. from me against the redemption charges.

This watch doesnt contain any Model No., any serial no & no warranty card no.

If you can, i want you to take a necessary action against the said compnies & do the needful.


Thanks,
Abhishek Jha

I travelled by Jet lite on August 11 from Delhi to Hyderabad. I bought Louis Quartz (Ava merchandising and Jet Lite) I am also fooled by this sale of duplicate Lois Watch. Jet lite should stop AVA merchandising from bringing bad name to Jet company. Kindly do the needful Thanks and Regards,
Rao PV
Hyderabad

Thanks guys for saving my 500bucks, as was about to order the princess pearl set which we won on jetlite.. :)

Thanks a ton
Bhumika

hi,
This is ref. to my order no.[protected], we have rec. a Louis quartz watch, but it doesn't have any document support that it is a original products.
The product doesn't have any serial no., no product code, neither any guaranty card.
it simple look like a local made watch which might be a replica of original watch.

I now feel other products, which i have orderd - the combo offer ( product code-1043) will also be a fake one .

This Company Ava Merchandising Pvt. ltd. is cheating to the people in acositaion with HDFC .
Although HDFC is not responsible for such product, but at least they should be sensible enough for send these brochure to their customer.
It's like a well know company goodwill has been cheated by fly by night operator.

Thanxs Google save my Rs.200/- Blood money.

Now it is the turn of SBI cards offering the watch for Rs.590/-. I received a letter from them today - same type - scratch card -
It is lucky that I read your comments. Now I am clear not to go for it. But how to prevent from others getting cheated in this way?

sir
i got a letter from sbi card that to stratch this and u will win a prize in which i got a louis quartz watch .i opened the site of sbi there is nothing mention about this so please kindly help me to go for it or avoid it.they are offering me watch in 590/ rs.if they are making all consumers a fraud so please also tell me where i have to make a complain for this so i can make them punish for this fraud.

Hi,
Even my father also received a scratch card with Louis watch Product code 1053 from AVA Merchandising as a prize with handling charge of Rs.590 from SBI card.We were doubtful about the company's sudden so called good offer and decided look up in the internet...and now I can see it just a case of cheating people! Companies with goodwill like SBI and others, must refrain from collaborating with these cheats and take firm action against them.Strong measures must be taken against this fraud case so that others are prevented from falling into their trap.

Hi
Even i got a letter from sbi card that to stratch this and u will win a prize in which i got a louis quartz watch .Luckly i saw ur comments, decided not 2 go 4 this free gift scheme. i think we may bring this matter to media (newspaper), may be lot of other people d't get cheated. but u people who really got the watch can send this matter 2 newspaper's, as u hv a proof in ur hands.

I had ordered the Swatch watch earlier, but the same was fake. now again i received the offer for louis watch. Thanks to this post i am not ordering for the same.

regards
Vishal

Dear all,
Thnaks a lot for saving Rs. 590/- Now the offer is from SBI card and AVA. The product is same Louis Quartz watch worth 3990/- !!!. After reading all the threads, I decided not to go for the offer.
Thnak a lot.
Krishnakumar

LOUIS WATCH — AVA Merchandising

I received a pamphlet of AVA Merchandising along with my HDFC Credit card bill stating that if I place an order for any of their displayed products I would receive a Louis Watch worth Rs3990/-. I placed an order and recived watch only. To my surpise i saw that the watch was without any documents of warranty, Serial Nos. etc. A close look at the watch proved that it was duplicate. However, the company has not yet delivered my product even after 20 days of my booking the order.

Hi all,

Agree to everyone.Let's email one by one to Louis Quartz.
This would be a great idea.

Louis Quartz/ watch — Breach of trust by Jetlite and AVA

Dear Sir,
During my flight from Patna to Kolkota on 15.09.08 by Jet Lite flight S2 6352, AVA and Jet Lite cheated me by saying Louis Quartz watch in imported and and its worth 3990/-. I had paid Rupee 500 /- towards handling charges and collected the watch. The watch doesn't have any serial no, model no or any detail. This is breach of trust by Jet Lite and AVA.
I would like to have componsesation from both these companies.

Please suggest how to proceed further.

Regards
Rajeev

I have also won same watch in Jetlite flight and also paid Rs. 500/-to AVA by today, at that time I have not saw this post. But now what I can do ?? Sending mail to AVA Marketing or some other step.

I got the same offer via SBI credit card scratch and win.
I'm pretty sure its not the original. I'm glad I saw these complaints. Am planning to write to the original Louis Quartz company too!

I got the same offer via SBI Card. The product is same Louis Quartz watch worth 3990/- and thanks to all of you for putting your comments..I am going to complain the same against SBI ard division...

All of you saved me from being cheated by this fraud company..

I was about to order but after reading so much, I am just surprised, how SBI may involve itself in such a cheap schemes.

Thanks to google to help me reach this page of AVA's reality !!!
My dad received the offer of Louis Quartz from his SBI credit card, for which he is asked to pay Rs 590 as redemption charges!!
Reading all these, I'm glad to know the thuth before we would have got cheated!!

This is truely a horrible situation and everyone being fooled in the name of FESTIVE GIFT OFFERS!!
Thanks for everyone for penning down their experiences and helping others not to get cheated with such false claims!! AND IT IS A PITY THAT ALL MAJOR CREDIT CARD BRANDS & LOUIS QUARTZ WILL NOT HAVE A GOODWILL !! if these continue...

Stringent action must be taken aganist such issues!

EVEN I GOT THIS VOUCHER WITH SBI CREDIT CARD BUT DUE TO PRIOR BAD EXPERIENCE I DIDN'T ORDER THIS TIME. I GOT FOOLED ONCE BY SBI CREDIT CARD FOR THE OFFER OF GIRODANO WATCHES AND I REALLY FOUND IT DUPLICATE AND NOT WORKING CONDITION TOO.
PLEASE BEWARE OF SBI CREDIT CARD AND ITS OFFERS.

bharat

I have not across such incidentce but I would like to know that
it is not possible to get the clarification from AVA or like AVA has come forward and clarified it.
If this is true, it should be intimated to offering organisation
like Bank, airlines etc to clarify with their customers and take
suitable actiond on suppliers (AVA)

These credit card offers are just another method to Lure innocent Customers.

SBI/HDFC/ICICI/Citibank - all these reknowned banks are just using such dirty tricks. we have to complaint to RBI for such frauds.

One should find where is this AVA Merchandising and close its operations ASAP

I had also received an offer to scratch and win from SBI Credit Card.

SCRATCHED TO WIN A Louis Quartz Watch of Product code 1053. SCRATCHED MY HEAD to avail the offer or not. Again SCRATCHED MY COMPUTER and found it is a BIG CHEAT.

Thank you very much Mr. Sachin Palikundwar for hosting this message and saving many people from the mouth of these cheats.

I greatly wonder why State Bank of India (SBI), the Indian citizens Bank join hands with GE money (whom is taking care of SBI credit card) and AVA Merchandising Pvt. Ltd. publicly looting the money of poor Indians.

Govt. and SBI has to stop joining hand with these kinds of CHEATS and request the goverment to take sever action on these things.

Regards,
Rajan

I had similiar experience with Louis Quartz Watch offered by Standard Chartered Bank. Now they have come up with one more offer of FOCE. Just thinking whether should i go for this offer or not.

i have got a scratch & win voucher with sbi card statement.i won LOUIS QUARTZ WATCH.before claiming i thought to check on net first, and i got the above mentioned experiences that the companies like this are cheating the customers.and the brand like SBI is also supporting these kind of activities.SBI must be punished with these cheaters.

Regards,
Ashish Shinde
[protected]

I have also got the scratch & win voucher along with sbi card statement.After Scratching i won LOUIS QUARTZ WATCH.before claiming i thought to check on net first, and i got the above mentioned experiences that the companies like this are cheating the customers.and the brand like SBI is also supporting these kind of activities.SBI must be punished with these cheaters.And request you to cancell the license of AVA Merchandising which also an ISO certified company.

Regards

J.Ezekiel Jimmy

Thanks all of you for gide me because next number is mine.

Jitendra

Purely this is way beyond cheating, AVA merchandising is all fake. This guys should defnitely should be punished an company should be sewed. I received the same offer from SBI with a scratch and win, was initially happy but after checking the blogs... saved 590. Thanks to google and other blogs. Does any of the higher authority checking this... this calls for some serious action and saving innocent ppl money..

Hi all
I also come across with one offer from ava merchandising routing the offer of buying louis quartz through sbi card. I am lucky that before placing the order i search official website of louis quartz and then i found this website. Now i will mail to top official of sbicard telling them to stop this noncence . This will definately tarnish sbi image.I also want to send this email to consumer court forcing these agencies from fooling people.

Thanks for warning.

AVA license should be cancelled as they don't have customer support on phone. On any time when you call no one will pick up phone. Second option is SMS AVA to 56567 . Even after sending the SMS they are suppose to call in 48 hours. It has been more than 2 weeks now they have not called.

I got the prize from SBI Cards but unfortunately i have to receive the watch from AVA. I am not hopeful.

Contacting AVA is wasting of time rather than follow-up.

Same as the case above.They had assured free gift of Princess necklace with Volen polo bag, Thankfully I had received the bag but not The Princess Necklace.Inquired with AVA(after holing line for 8 minutes)they confirmed that It will be dispatched.It is already 15 days passed(they assure delivery within 15 days) but I am yet to receive Princess necklace.Needed strict action immediately.

Samethng happend 2 me also .I scrached and won this watch louise quartz .I searched for its seril numb and made it checked by a watchshop.He flushed me telling me its fake...purely fake.

bolte hai...

LOBH SE PAP
PAP SE MRUTYU

AVA merchandising — Louis Quartz

i purchased a louis quartz watch from AVA Merchandising, But the product was in good condition . the delivery is also good

I am also a victim of the JEtLiTe Ava Mafia.I had purchased one Louis watch in scratch and win offer and One Traveller bag and one BP Monitor in auction.Is there not any Law or mechanism in our country to take action against these robbers.

I would try to get the original manufacturer contact to inform about this link, after all you all saved my Rs590.00 towards the scratch and win offer slip which i got along with my SBI card

Myself Mr. rajesh shah want to buy a product.
Details needed to buy product are as folows.
Name: Rajesh Shah
Address: 201, A/7 Aksharjyot Appartments, Near Bhulkabhavan School, Adajan Road, Surat.
City: Surat
State: Gujarat
Pin code: 395009
Mob. No.: [protected]
Tel. No.:[protected]
Credit card No.: [protected]
Card expiry date: February '09
Product Code: 977
Please do the needful as early as possible.
Thank You.
Regards,
Mr. Rajesh Shah


Thank You.

On 17th october I have send you a mail regarding buying a product with code No. 399. but now please ignore that as I have already booked that product on phone with your salesman.I am writing this msg as to avoid double purchasing of the product.
Thank you.

Regards,
Mr. Rajesh Shah.

LOUIS QUARTZ WATCH
Have anyone searched for which company manufacture this watch. I enquired this from AVA Merchandising they say that it is imported and Made in France (I think it is made behind the Chandini Chowk in Delhi). Do not get fooled until you find the company who manufactures this watch.

Dear Sir,

I have been fooled when AVA merchandising has dispatched me the product for Rs.500/- as redemption charges while flying through Jet Lite.As I win the LUIS QUARTZ WATCH WITH PRODUCT CODE 1032 fm scratch & win card with SBI card statment. And they send me Louis Watch for Rs. 500 in jetliteP CODE1032 but this watch is totaly local
made and having no serial no, warrent details and email of any company

This is purely a breach of trust, i want you to please take the action against Jet lite and AVA merchandising.

Kindly do the needful

Regards,
Prabhu Dayal

some one actully gifted this same watch..lolz..there aint no company with this name.."Louis [censored]ING QUARTZ...roflmao ..
we cant complain or do anything..this is no brand louis quartz..so technically they are not faking..there are jus making there own brand..lol
nice business i must say..may be becoz everybody read this thread ..people hv stopped buying this crap from jet and jet went into losses and was ready to fire 1900 employees..for cost cutting.. everything seems to fit in places..

this is an indication ..whenever ur companies start selling louis quartz for 500 bucks.. some one is about to get fired for cost cutting sake.. roflmao..

AVA Merchandaising PVT Ltd. — Louis Quartz

Dear sir,
Dear Sir/Madam,
I Arvind Kumar customer of SBI card have gotten one offer behalf of AVA merchandisiting Pvt. Ltd. order no. SB1565 of Louis Quartz I got Louis watch. I am also having international guarantee card of 1 year for this wrist watch. That card does not contain any serial no. of watch, date of sale and service center and also it does not have any email id or website or any contact number. And now I come to know that the watch and battery also duplicate.

A.k. Prajapat
[protected]

Louis Quartz — jetlite airlines sold on the air

I did never expect the etlite airlines management is so cheap and cheats.In the scratch and win pamplet that was given to me in the BLR MAA flight of etliete, I won the watch of this brand but there is no name of the country on the watch.
I request the aviation ministry to take serious action on the airlines and ask ehm to pay the damages to me.
Thank you
Pasha

I was also cheated similarly by AVA merchandising by offering some stupid duplicate "Louis Quartz" watch ... wahat should be my further course of action? The AVA representative told me on enquiry that its a genuine international brand but only on receiving did I realise that its a colplete fake.

I have a similar offer. After reading the fate of so many customers, I am really in two minds. If only I had a chance have a touch & feel of the stuff they are giving away at just 590/-.

Please suggest what I should do.

Thank you all, you saved me for losing 500 on this stupid scratch card gift.

I also got an offer from SBI card. But I am in a fix. What should I do? Should I fall in trap?

jetlite will loose its customer base if it continues to cheat customers by selling a fake louis quartz watches

I've got a gift voucher from my company of Louis Quartz Watch worth Rs.3, 990.00 in just Rs.490.00.
I've seen Louis Watches selling in local shops of delhi in just Rs.150.00 as well and after going through these posts i really doubt that AVA is making profit in Rs.490.
If anybody gets some other information about this product then do tell me as this offer is valid for next two months.

I've got a gift voucher from my company of Louis Quartz Watch worth Rs.3, 990.00 in just Rs.490.00.
I've seen Louis Watches selling in local shops of delhi in just Rs.150.00 as well and after going through these posts i really doubt that AVA is making profit in Rs.490.
If anybody gets some other information about this product then do tell me as this offer is valid for next two months.

even sodex ho is fooling people by providing a similar offer along with their gift passes. They have scratch and win offer where in you win a watch but you need to pay Rs.500 as handling charges.

Dear All,

Most of them are cheated and approached to consumer court. Jetlite is one of the cheating partner.

letus complaint to consumer court

Hi

I have also got cheated by AVA. They are giving all waste products. Thats why they dont have any customer care number, No service center we cant even complain also. Once they can cheat one person andI thinki they dont mind for this.

Please dont go for these AVA products.

Untill Unless they give product with valid serial number, with customer care number, serivce center address etc.

I suggest, AVA should give us a ddress from where we can pick up the product.

I dont belive on this courier funda. They are throwing the product then AVA is forgetting customers after taking money.

I hope after me noone should get cheat by AVA.

AVA is a cheater

We all have been cheated by Mayajaal. Complex. They are literally taking of our hard earned money. For each movie ticket they are charging Rs.200/-with (a Pepsi & Popcorn). The cost of a ticket is Rs.120/- they are swallowing Rs.80/- per ticket. They are running nearly 40 shows per day, just imagine...? Pepsi has to be banned in the country, they are forcing us to pay this amount, I really wonder, a big corporate company is cheating the public. Tamilnadu Government has to take a proper action to stop this. They have to charge only for the movie ticket.

Please put a pull stop immediately.

AVA merchandising — mobile prices for ava

I haven’t seen such good prices on the mobile phones that are on offer with AVA anywhere else..

same thing also going with sodexo gift pass

Same thing here. I have been fooled by AVA and JetLite too. But is anyone here complianed formally? I am planning to write to ToI grievances forum.

i too was fooled

I fully agree with the earlier complainents. My husband got cheated yesterday while flying on jet life flight. He bought three items : LOUIS Quartz WATCH, Princess pearl set and a silk bedshhet set for Rs. 500 each paid as taxes and handling charges. All three items are fake and not of the amount as claimed as their MRP. Can some one take action against Jet lite.

scratch & win thr sbi cr card in sept & oct. send them original slip scratched. after some day received phone on mobile with sweet vocie of ms. renuka that they are out of stock of the clock of my win-brand, they will send me another brand with the same prize and also confirm that she will send me one sale letter. After 2 weeks received sms on same no.that my chance is in q and they will dispatch my clocks on or before 20th november, 2008.hope they must have send me my clocks because till date i did not received my clock.

Thank God...i read dese comments...my husband was goin to order the princess pearl set...thank u guys...u saved our 500 bucks :)

Thank You

I am the holder of a credit card and was given a scartch card along with the monthly statement. I got a Louis quartz watch on the scartch card and paid Rs.590/- and after receiving the same I saw that it is worth only rs. 300/- Modern way of cheating by AVA marketing thro credit card companies.

Dear sir,
scratch & win thr sbi cr card in oct. send them original slip scratched.on nov 8 one lady spoke to me about the offer & told the amount Rs 590 in deducted through credit card & the gift will reach me within 14 working days. After almost 20days I called up AVA they told the selewcted wrist watch is out of stock, they will give me some other model or I have to wait. I agreed to wait for 10 days on 6th of Dec i called up AVA they told they are dispatching it on sat by teusday or wednesday it will reach me .again i called on thursday they told it is with courier company it may take one or two days. I just don't know what is happening.
If they don't have stock how come they immidiately credit the money from my credit card? How come a Nationalised bank Like SBI associate with this type of Or ganisation. I am just waiting for the watch to come, I know what to do If it is a duplicate one.
Manjunath.Y
)[protected]

Dear All,

Thanks to leave your comments on net.
Actually, I have also same coupan of JetLite shop to get Louis Quartz worth 2990 rs in just paying 500 rs only.
But before buying it, I checked this watch actual cost on net. And saw all of yours comment about JetLite cheating.
So now i am confused, whether to go for it or not.
Please let me know also any action has been taken about this cheating or not.

Dear friends,

Thanks for the comments.
I was about to go for the Louis Quartz worth Rs.2, 990/- which I have won by the Jetlite scratch card. Luckily I came across this site and narrowly escape from a cheating. The Jetlite is still continuing this fraudulent act and time has arrived to stop this by some one.

Once again thanks to your effort to save many people from cheating.

Dear Sir,
I have been fooled when AVA merchandising has sold me the product for Rs.450/- as through ABN AMRO CREDIT CARD .They sold me Louis Watch saying that is a imported watch.The watch is local
made and having no serial no, warrent details and email of any company

This is purely a breach of trust, i want you to please take the action against ABN AMRO and AVA merchandising.

Kindly do the needful

Thanks & Regards,
MANIKANDAN

I had placed an order on 17/7/08 and Order Number is:[protected], the product is delivered on 25/7/08 and when opend the box, I found the product is damaged and mailed the same to AVAMerchandise, and when I ask for the status on this issue, there is no reply till date. I could get a contact number of AVA : [protected] (which I got from HDFC) to which I couldn't get connected anytime.sometime i also called at their cust. care no.
but no response is given to me.

I had placed an order some where in the month of June 08 and the Order Number is:[protected] &[protected], the product is delivered and found that on of the the products i.e Pearl Watch is damaged and the other product is wrongly sent instead Code No:906 (louis Quartz Watch). I have sent the damaged prouct and the product which was sent wrongly through "ARAMEX Courier vide Way Bill No:[protected] &[protected] on 18-07-08 as requested by them". Now when I ask for the status on this issue, there is no reply till date.

I have all the mail proof for the same for your reference. I'm fedup with their service. Kindly let me know what to do.

----- Original Message -----
From: Ragothaman
To: Sales Abn Co.in
Cc: [protected]@avamerchandising.com
Sent: Tuesday, September 16, 2008 5:06 PM
Subject: Re: Redemtion of my Gift Voucher-Jetlite(Wrong product has been Sent instead of Product No:906) & Replacement of Defective Pearl Watch.


Dear Mausam,

This a reminder. I spoke to your Customer Service about 10 days back and I have been told that it will be despatched as on 8th. But again, I haven't received the same. Even I spoke to your Customer Service today twice.

Pls show some seriousness on this.

Regards

Raghu
----- Original Message -----
From: D Ragothaman(ATL-MAA)
To: Sales Abn Co.in
Cc: [protected]@avamerchandising.com
Sent: Saturday, August 16, 2008 3:54 PM
Subject: Re: Redemtion of my Gift Voucher-Jetlite(Wrong product has been Sent instead of Product No:906) & Replacement of Defective Pearl Watch.


Dear Mausam,

Don't U think its ridiculous. Neither I have received the product till date or response from your end. . Every time I call up Customer service, I get the automated feed back saying that " sir, U will get the product with in a week". I am being dragged for more than 4 months. I am really ashmed to communicate through mail as well as over the phone. There is a limit. Is this the way AVA extend services to their Customers.

If I don't get the feed back, I am going to take up this issue seriously with your higher ups and ABN.

Regards

D.Ragothaman


----- Original Message -----
From: D Ragothaman(ATL-MAA)
To: Sales Abn Co.in
Cc: [protected]@avamerchandising.com
Sent: Monday, July 28, 2008 4:56 AM
Subject: Re: Redemtion of my Gift Voucher-Jetlite(Wrong product has been Sent instead of Product No:906) & Replacement of Defective Pearl Watch.


Dear Mausam,

Both the Products have been picked by ARAMEX (Courier as on[protected] and the same has been received by one Mr.Paesh of AVA as on 21-07-08.

I am looking forward for the replacement. When Can I expect?

Regards

D.Ragothaman





----- Original Message -----
From: Sales Abn Co.in
To: 'D Ragothaman(ATL-MAA)'
Sent: Wednesday, July 16, 2008 5:08 AM
Subject: RE: Redemtion of my Gift Voucher-Jetlite(Wrong product has been Sent instead of Product No:906) & Replacement of Defective Pearl Watch.


Dear Sir

We are arranging the pick up on highly priority basis.

With Best Regards
Mausam



[protected][protected][protected][protected]
From: D Ragothaman(ATL-MAA) [mailto:raghu.[protected]@atlindia.com]
Sent: Wednesday, July 16, 2008 5:36 PM
To: Sales Abn Co.in; [protected]@avamerchandising.com
Subject: Re: Redemtion of my Gift Voucher-Jetlite(Wrong product has been Sent instead of Product No:906) & Replacement of Defective Pearl Watch.


Dear Mausam,

Where is the updation? Its almost 15 days from the date of receipt of your mail.

Regards

D.Ragothaman
----- Original Message -----
From: Sales Abn Co.in
To: 'D Ragothaman(ATL-MAA)' ; [protected]@avamerchandising.com
Sent: Tuesday, July 01, 2008 4:46 AM
Subject: RE: Redemtion of my Gift Voucher-Jetlite(Wrong product has been Sent instead of Product No:906) & Replacement of Defective Pearl Watch.


Dear Sir

We would like to inform you inform you that we are looking into the matter and will update you ASAP.

With Best Regards
Mausam



[protected][protected][protected][protected]
From: D Ragothaman(ATL-MAA) [mailto:raghu.[protected]@atlindia.com]
Sent: Tuesday, July 01, 2008 5:10 PM
To: D Ragothaman(ATL-MAA); [protected]@avamerchandising.com
Cc: [protected]@avamerchandising.co.in
Subject: Re: Redemtion of my Gift Voucher-Jetlite(Wrong product has been Sent instead of Product No:906) & Replacement of Defective Pearl Watch.


Freindly Reminder Mr.Puneet


----- Original Message -----
From: D Ragothaman(ATL-MAA)
To: [protected]@avamerchandising.com
Cc: [protected]@avamerchandising.co.in
Sent: Saturday, June 28, 2008 1:55 PM
Subject: Fw: Redemtion of my Gift Voucher-Jetlite(Wrong product has been Sent instead of Product No:906) & Replacement of Defective Pearl Watch.


Dear Puneet,

The below mail sent twice to your Sales ID. No Respnse as of date. I have also spoke to your Customer service numerous time and I am told that the replacement will be done in a couple of days, but nothing happened. It's more than a month.

Pls go through my below mail and revert back to me. I Feel AVA's service standard is coming down.

Regards

D.Ragothaman
[protected]

----- Original Message -----
From: D Ragothaman(ATL-MAA)
To: [protected]@avamerchandising.co.in
Sent: Tuesday, June 24, 2008 5:15 PM
Subject: Re: Redemtion of my Gift Voucher-Jetlite(Wrong product has been Sent instead of Product No:906) & Replacement of Defective Pearl Watch.


FREINDLY REMINDER
----- Original Message -----
From: D Ragothaman(ATL-MAA)
To: [protected]@avamerchandising.co.in
Sent: Monday, June 23, 2008 1:27 PM
Subject: Redemtion of my Gift Voucher-Jetlite(Wrong product has been Sent instead of Product No:906) & Replacement of Defective Pearl Watch.


Dear Sir,

With reference to the subject, I would like to bring it to your notice that the wrong product has been sent instead of Product No.906 (Louis Quartz Watch). I have already made the handling charges of Rs.490/-

Also I have brought this to the notice of your Customer Service and I have been informed that they will make the replacement. But as of now I haven't received the product even after making a complaint. (Order No:[protected]

I am a regular Customer to AVA and this is something I feel very obnoxious. This is the second time it happens. With regard to Pearl Watch, I have received the defective product and accordingly made a complaint (Order No:[protected]. I have been informed that the product will be replaced, but even after one month I am to receive the same.

Kindly look into this seriously as the Customer should not have bad repercussion on AVA. Pls expedite the product at the earliest and acknowledge the receipt of this mail.

Regards

D.Ragothaman

My SBI Card No. [protected].
I have won a prize of LOUIS QUARTZ WATCH 1053 under SCRATCH & WIN scheme, now I want to get home delivery for the winning prize at my residence address :-

Sh. Ram Kumar
H.No. 123-C, Housing Board Complex,
Sector-14, Panchkula -134109.
Mobile - [protected]

Please confirm the same.

To redeem the product voucher

scratch voucher from SBI card

product code : B018

product name : Reebok Bag

for festive season from SBI CARD

name : VISHWESHWARACHAR H E

CARD NO:[protected]

ADDRESS : VISHWESHWARACHAR H E
C/O SUNDRAMMA
# 3, 6 CROSS, 6 MAIN
TULASAMMA LAYOUT
JNANAJYOTHINAGAR
JNANABHARATHI POST
BANGALORE - 560056
KARNATAKA
PHONE :[protected]
MOBILE NO - [protected].

Lets all get together and show it to them that we are not fools and we should get value for our hard earned money. They are cheaters and they have no right to survive in this market

how to proceed for getting a product?

Hi

Last month, i have place an order of Olympus Digital Camera and your sales representative were saying that sir we will deliver an order within 21 days and you are staying in south delhi so it hardly takes 12 to 13 days, but till now i haven't recieved any product or a word from your side and when i am trying to call you, your salesman said sir your product will be deliver in next week.

If the product has not come in next 3 or 4 days then i will take a strict action on this.

Thanks

AVA merchandising — Defective PRODUCT NOKIA 26W

I ORDERED A Nokia HS-26-W Bluetooth Headset .The Product was defective when delivered .I called then several times THERE was no response from their end .order date is 10/05/2008.they told that courrier will pick from my end till now no one showed up ...

sony digital camera and nokia bluetooth — products are not replaced yet

order numbr[protected]...i have sended my both the products to ava merchandising.i have not got any confirmation yet...both the products are very urgent for me...so please reply me as soon as possible...contact number is [protected]

i bought olambus digital camera for 8990 rupees and it get falt and send for replacement.we call your coustomer care there is no response from your side. after 4 month only they said that the product is not avaiable .they said that instead of that product sony dsp730 model @8440 will be send to you with in 15 days . for remaining 500 rupees we asked to send the catelog to this id [protected]@yahoo.co.in . but they not responding . we ask you to take sevier steps regarding this immediatly

i bought olambus digital camera for 8990 rupees and it get falt and send for replacement.our order number is[protected] and we send you back aramex corier its number is [protected] on 28.2.2008 .we call your coustomer care there is no response from your side. Ater 4 month only they said that the product is not avaiable .they said that instead of that product sony dsp730 model @8440 will be send to you with in 15 days . for remaining 500 rupees we asked to send the catelog to this id [protected]@yahoo.co.in . but they not responding . we ask you to take sevier steps regarding this immediatly

I fully agree with the complaints. I too have experienced the same. I ordered a Blackberry on 21st Aug. Later I was told that the order was booked only on 26th Aug. They delivered the watch but have not delivered the product yet (15th Sep). The cusomer care guys keep giving false commitments. Today I spoke to their team leader by name Gaurav Ujjainwala. He promised he would give me the courier number on 19th Sep. I am not sure if he wud meet his commitment.

i have porchaseds back berry phone via ava merchandising pvt. via order no.[protected] but the phone from the day one is not working getting switched on and the broture is totally in foriegn langiages.
in this regard the executive explained hasnt given fair information.

I too facing the same problem.I had booked the order to Indiatimes in Jan-09. I received Wrist watch on dt.21/02/09 & found that the Male watch is defective. I have lodge the compliant immedaitely to Indiatimes customer care but till date no feedback received from them.

I had the same problem.
I purchased a FOCE watch from the spicejet onboard sale.
One returning home, i realised the watch was defective.
The number 3, in roman numerals, was missing one of the lines, making it a II ..
I would to know how i complain against this, and to whom?

the watch is still under warranty and i reside in New Delhi.

please help.

Hottech DF-B01 Not Charging

Purchased Hottech DF-B01 from Chennai Airport on 9th Sep, 2014. Now the Charge do not stand and neither am able to recharge the product.

AVA MERCHANDISING PVT. LTD.
31/32, OLD RAJINDER NAGAR,
NEW DELHI - 110060, INDIA
Phone:[protected]/25785789/42434457/58
Fax:[protected]

Key Personnel
Mr. AMIT CHOPRA
Mobile:[protected]

Hi,

I placed order for Monalisa Pearl Watch and Sony digital camera on 21st May. I was promised that it will be deliverd within 14 working days. Still I have not received it. Every time I call AVA customer care, I have bad experience. They just do not know how to Talk. Few names which I remember (Rosita, Vikas etc). Everybody promises to give call back in another 2 hour but never does. If I call then put on hold for long times and biggest thing which I would like to bring to your notice is they never transfer the call to their Manager. I have never seen/heard any agent saying that i will not transfer the line to the manager. I requested if camera can be delivered before 5th June as it's my Mom/Dad's anniversary on 6th but no response. Agents are just not ready to litsen to the customer. I requested them to change the address so that camera can be delivered to my mom directly, it also did not happen but the agent promised that she has made changes.

Fake promises to end the call.
Refuses to transfer the call to supervisors

I don't know why have you appointed Managers if they cannot take care of the repeated issues made by their agents.

Bad experience. I will never order any product in future from AVA.

ORDER: Monalisa Pearl Watch and Sony digital camera which was placed on 21st May.

But received only and only...

Fake commitments.
Illiterate agents who do not know how to talk and behave.
Order not received but I have been charged for the same.

I ordered for three pieces. I received three but one was an empty packet. I have complained to Amit and sent a FAX. Let me see the response. If the response is good, I will post that also.

i thought no one try to buy any product from this company AVA Merchantdising.

**********************************************************

Now it is really disgusting to say if you people are not able to dispatch order on time then why are you wasting our time and money, Why you put this paper on HDFC Bank Statement because we believe our bank but in this way ...?

Even you are not trying to mail me back why this order is delaying and your customer care no. were busy every time so that i can not try to contact them.

Clear this matter as soon as possible because i already paid this order amount to my bank.

Regards

Confirmation No.[protected]


[protected] Forwarded message[protected]
From: Sonia Seth <[protected]@gmail.com>
Date: 2008/9/10
Subject: REF: Order Confirmation No.[protected]
To: [protected]@avamerchandising.co.in



To,
The Manager,
AVA The Dream Merchant,
Noida

Dear Sir,

I ordered my product on 16 Aug' 08 and the i received confirmation no.[protected] on 22 Aug' 08, in the message you wrote your product will be delivered within 14 days working days.

Could you calculate me 14days. and now when i try to call in the customer care they said it is already despatched on 27 Aug' 08 by us and they provide me the amerax courier tracking no. - [protected]. I try to catch the order but it shows nothing in it. Could you plz clear me What is it? I already pay my amount to HDFC Bank so please clear me the status or refund my amount because it's already more then 14 days.

Hope you clear this matter as soon as possible.

Thanks & Regards

Sonia

AVA merchandising — Product Replacement - Sony camera

I have book a sony Camer on 10th Sept 08 which i recived after 10days in damaged condition by Aramex Courrier than i contact to AVA, and has a talk with Mr.Amit Dhandola for the Replacement, i m really appricate him for the help and i got a New Camera with in 5 days. Thank To AVA Merchandising, Its a good comapny for Shoping.

AVA merchandising — prod replacement

hi,

i ordered a prod from AVA mercahndising p ltd last month i received the prod but in a damaged condition. i was so angry that i spent so much on that and recived the prod in a damaged condition. i called AVA and asked them to send me the new prod the rep on the line made me feel so comfortable and made me trust on them that the prod will we replaced on priority and beleive me after that i was not given a chance to call back any further till the new prod was sent to me i had a continous folow up with them as per they called up every day and updated me for each day. that was so nice of them this is what is called customer service ...really appreciate you guyzzzzzzzzzz

I have placed an order since more than a month and still I have not recieved the complete order.(14 working days are already over)
Still the problem persists that I wrote in my mail on the 14th oct.
I still havent recieved the delivery for Product Code - 1059 and
also the broken tray that I recieved in Product Code - 1065.
I have recieved only 2 calls asking which tray is broken but the tray has not reached my home as yet.
How much time it takes for an order to get dispatched from Gudgaon to Delhi?
Its almost impossible to contact AVA on my own.
I am an old customer of HDFC and have a very good credit history, I dont want to make my relation with the bank get affected by AVA.
My payment is due for 27th, How can I make the payment for an incomplete order?
Can anyone please help?I have talked to many executives - Faisal Qureshi, Nisha etc
Well after so much non-sense and humiliation I have decided to knock the Consumer Forum and ask for help!!!
AVA is really making fool of the customers...

Astha
[protected]

Fake commitment but charged for the same

I've ordered a Louis Quartz Watch through AVA merchandising on 6-Nov'08, at the time of placing the order got the sms confirming me the the delivery within 14 working days and I'm calling these people from 16th day of placing the order but they are making fool of me by saying that you'll get the order within next week and now its more than 40 days but I didn't receive my placed Order, now when I receive my credit card statement they have already charged me. I spoke to so many executive in AVA customer care but everyone is giving a same kind of response even some time says that you will receive your order within 4-5 days but in vague.No one is ready to solve my problem and at last I'm sending you this mail if you can do anything for me I'll be very thankful to you...Giving you the details of my order below

Order N0: S01793
Product : Louis Quartz Watch
Code: 1016
Customer ID: SOD/08/0001668

i had travelled to chennai on 29.5.09 from mumbai by Jetlite, Flt No.S2 623 19.20pm. Tkt No. ETKT 705 [protected].

i received a scratch card in which i purchased steam Iron for Rs.599/-. Receipt No. 6734 dtd 29.5.09 at chennai airport. But would like to inform you that the steam iron is not working. Would like you to replace the same or let me know what is the alternative.

i had gone from office tour to chennai till now, so cud not contact you earlier.

rgds
Amit Dey
[protected]

Fake commitment and order didn't received but charged for the same
I've ordered a Kodak Digital camera through AVA merchandising on 09 March 10, at the time of placing the order their executive confirmed me the the delivery within 14 working days and I'm calling these people from 16th day of placing the order but they are making fool of me by saying thatt you'll get the order within next week and now its more than days but I didn't receive my placed Order, now when I receive my credit card statement they'cve already charged me 1st installment of that product which is 1331/-. I spoke to so many executive in AVA customer care but everyone is giving a same kind of response even some time says that you can replace your order with some other product but your Sony camera is not in stock. They not even bothered to give a call back to the customer and give the delayed status. I spoke to their customer care with Anita, Harmeet, Gaurav Jain, Faisal Qureshi, Ritu Sharma etc... but no one is ready to solve my problem and not even tready to transfer my call to the seniors and at last I'm sending you this mail if you can do anything for me I'll be very thankful to you...Giving you the details of my order below:

My Name: Ankitt Chadha
Order no is HD6418
Product code:M380
Installmant chrged 1331/-

My contact details are [protected] and Official mailing Address is Ankit.[protected]@futuregenerali.in

I had cancelled order no 341877 for product code 2490 Blood pressure monitor due to false promise and non delivery. I am still awaiting refund. Ava dnot respond to phone calls.
S.R.Iyer

You belong to which city.I have also placed an order on 19th of Jan. What is ur city?

Thanx
Kshitish

Hi,
Have you received your pruduct by now?

Regards
Santanu

My name id pradeep .I had placed an order on 28/01/2008
and today is 26/02/2008 but yet the product has not been delivered to me.I had placed the order of digilife camcorder but every time when I call them they always give false excuse and dont't reply seriously.I am thinking to file a case against them

I totally agree. I have also not received the order. it is really rediculous

COMPALINT AGAINST AVA MERCHANDISING FOR NON DELIVERY OF ORDERED ITEM AND FALSE COMMITTMENTS

I had placed an order for MONALISA PEARL SET ON 27TH JANUARY 2008 VIDE ORDER NO:[protected].

THE DETAILS OF MY CONVERSATIONS WITH AVA ARE AS FOLLOWS:

14TH FEB: DIPALI: SAID THAT THE PRODUCT WAS OUT OF STOCK AND WOULD BE DELIVERED WITHIN 5 WORKING DAYS (IT IS 2 WEEKS NOW!!!!)

28TH FEB: DEEPTI : SHE SPOKE JUST LIKE A PARROT THAT SHE WAS SORRY AND IT WOULD BE DELIVERED WITHIN 5 WORKING DAYS (SHE DISCONNECTED THE PHONE!!!!)
28TH FEB: DIPALI - SHE KEPT ME ON HOLD FOR 15 MINUTES

IS THIS CUSTOMER SERVICE AVA PROVIDES.

I AM NEVER EVER GOING TO BUY ANYTHING FROM AVA AND WOULD DISSUADE ALL MY FRIENDS AND RELATIVES ALSO FROM BUYING.

I have ordered for Kitchen Queen (Product Code-826) and have received it yesterday. Before ordering the same i had spoken to one of your representative in AVA Merchandising (name unable to recall) and enquired about the product mentioned above. I specifically asked if i can cook rice and pulao and she confirmed the same. But when i received the product i find the lower trays are perforated and not fit to cook anything. I am sorry to say that i have been misguided by your representative. Now it seems that the product is of no use to me. There is also no demo guide. How could you be so callous to your customers? Please see to this and resolve the problem.

AVA merchandising — Order Not received after more than a month

I ordered Louis his and her watch on 14-feb-2008. First of all there was double debit on my HDFC credit card because of mistakes from Amit and Vinayak, Then i have to followup with Ms. Ritu -senior to get complain addressed, she has send mail saying it will be credited back to Card in 10-12 days but till today it's not been credited. Next i have not yet received product in spite of following up everyday(i have talked to almost everyone in call centre). There answer is only one -- it will be delivered as soon as possible.
This is not a first instance with AVA for such lapse in committed deliveries, I have tried to find out on website any option to raise this concern to Sr. Management but couldnt find any details.
Please help me in getting the details.
Thanks,
Pruthviraj

I have ordered a Louis wrist watch on 15th Feb..... still haven't received the watch.
Whenever I call them, I get the same reply... "Product not available" and "you will get it within 5-6 days."

I am 100% Agree with you, Now one new thing I want to share with you.

I flied from Delhi to Jabalpur on Air deccan flight number 505 dated 12/03/2008, my seat number was 7D. I purchased GS sun glass on inflight auction. I paid Rs650.00 cash to the crew Name Megha and I got receipt for the same. The receipt number is 406944 by AVA.
The intresting thing is when I want to know about this international brand "GS" as I was not aware of this new brand. The official website of Giromy Samony says they are not manufacturing any sunglasses as the product is not in their product list. When I furthure searched the GS sunglasses I found some Giromy samoni Pvt limited in Devli village (New Delhi) and another one is in Tuglaka bad. I was cheated on brand for less.

Dear friend please dont purchase any thing from Airdeccan flight or AVA merchandising pvt ltd. It is a cheat.

Monalisa Pearl Set--AVA Merchandising — Set not received

order was placed with AVA ON 6.2.2008 FOR THE PEARL-SET.Till date the set not received. Ref no.[protected] and Blue Dart no.[protected]. Various complains over phone did not yield any results.The sum Rs. 490 has been debited in my citi bank statement of February 2008. The product code is 802.

I was also cheated by AVA. I had ordered a Monalisa Pearl Set and I received the courier on 20 Mar 08. When I opened the box, box is emtry and there is no Monalisa Pearl Set.

I sent a mail as well as spoke to various AVA customer service (include Shveta who is their supervisor). My order ref. no is[protected]

She promised me to investigate and get back to me by Thursday, 27 Mar 08. (In all complaints against AVA, I see that every one is promised that Thursday some action will be taken)

Today is 2 April 08 and no response from them. When I called them, same answer that they are looking into it.

I am going to file a compliant against AVA in Consumer Court as Stanchart has already deduced the money from me for this set.

Regards
Nisha

AVA Merchandising Pvt. Ltd. — supply of sub standard product

Amit kr basu of Kolkata had ordered AVA Merchandising Pvt. Ltd. for a Nokia mobile phone, but they supplied a Nokia N70 p after taking the order of Nokia N70 M (music version).

Monalisa Pearl Set — Earnings Damaged twice

Order No:[protected]

I have placed the order in the month of Janyary 2008 for Monalisa Pearl Set and Louis Quartz Wrist Watch after that I have received Monalisa Pearl Set but earings were damaged, after the compalin the same was replaced in February 2008 but even that was damaged. Phtotgraph all 4 damaged earings were emailed to yoru comapny but but it seems that company's policy is not to reply to the customer. AVA comapny takes full money for the product and deliver the damaged product. Since January 2008 I must have done atleast 50 calls till now but still my problems is not resolved. Is their any responsible and sensible person in the company who can talk to the customer. One Mr. Ravi floor manager had promised that the replacement of third set of earings will be sent within 15 days but that is also false, he has even not botherred to ffed the same in the system and all the new staff who picks up calls in your call center are not able to reply the customers. I want to ask your Managing Director that is this your company's policy to harrash the customer. I have now decided to move to consumer court in Mumbai against your company for which all the expenses will have to born by your company.

I placed order to avamerchandising "order No[protected]" I didn't get the order no. until I dint call them three times. My amount was debited from my creditcard. When I called to customer care for the status of the order this product is not yet dispatched, even after one month. Whenever I am asking the status their answer is like this only these people are not even clear when they dispatch the product and not even creating complaint for my problem. I am calling them and they disconnect the call or not respond the call. I want this money immediately.

Yes I am also 200% agree this. I am one of the victim. Even they are selling now also. Their job is cheating others only.

Monalisa Pearl Set — Order not delivered yet to me

Hi,

My reference ID is[protected]. Around two month ago I orderd for Monalisa Perl Set which is not yet deliver to me. In this regards I got a msg from AVA "ur order has been dispatched via vide AWB No. [protected]. expected delivery date 13 Apr 2008. For tracking visit www.bluedart.com" on 6th April 2008. When I tracked my product on Blue Dart site, I found that product was deliver to someone esle instead of me. Immediately I called customer care and intimate the issue. They said that they will contact the bluedart people and track the order and they will redispatch the product. they assure me that I need not to woory and I will receive my product by the next week. I wait for one more weak then call...each time I call I get same answer and excuese like earlier that they are co-ordinating with the bluedart, you will get your product by the next week. I have called several times say 20 times...but no result at all... Now you tell what should I do????????? Should I forget the order or call every week!!! If I'll not receive my product still I have to pay the EMI?

I request you to please look into the matter make me available the producat ASAP. Your quick response in this regard would be higly appreiable.

Dear All,
I've also in your group. I've ordered Philips DVD home theater for Rs. 6990/- and one Reebok sport bag cost of 500/- in the market but they calmed as cost of 1000/-. I booked the order on 14/10/2008 and received after 1.5 month on fallowed up regularly. The product was in damaged condition. Immediately I had contacted them with in 24 Hrs. and the told me go to nearer Philips service station.

When I went to service station he just denied taking the complaint. Again I called to AVA and they arrange for pick up. After fallowed up for last two month I received it yesterday but it was in worst damaged condition. I really got fed up. I warn them for consumer court the just took it cool. The same set of people which is mentioned in Abhinav's reply above was there. The language they are using also very arrogantly.
Really AVA is the big cheater & we need do something to save other future customers money. I am now getting the refund (don't know within how many days/months).

Regards,
Yashwant
My order no. is[protected]

AVA Merchandising Pvt. Ltd. — Product not yet replaced.

Hi,

Reg :Order number :[protected]
Product : Sony ericssion P990i

I got this product in end of July 2007 and after some month i faced problem on keypad.I went to sony erricssion showroom but they are helpless because this product is not from India.After that i called you on 25 November 2007 and i got responce from your side that we will replace the product .. But uff, for picking my product i have to call n number of times from November to Feb after that they pick my product.

Now in the same situation i am to getting my product back i am calling you each week and i am getting same news that you will get this product in 4 to 5 working days with some reasons.

I talked many persons like Vandana, Aman, Amit, Gopal, Amit arora and more (not remembered all names).Also today to Rohan and same answer we take this as high priority list and i promise you will get product in 4 to 5 workid days.

Before that Amit arora on 29 Apr 2008 on anycase you will get before 9 May. but still not :(

Can any one tell me why u all are doing like this.If i purchase a product from you because i need for it but from 6 to 7 month its with you then why should i purchase anything from you.I think why i ask for replace, for this i called you itself of Amount more the some Rs, 4000.

Anyway just tell me when i can get my product back or it is possible from your end or not.

M Singh

I bought GS sunglass from Air Deccan flight Hyderabad - Kochi in april 2008 through auction @ 650. The brochure distributed in flight claimed that it is an italian unisex UV sunglass. On searching internet I found that it was manufactured somewhere in Delhi or Jammu.

Has airdeccan flying so low below Indian railway by allowing cheating vendors to loot passengers?

I wanted to buy that Ganesha Diya, fortunately I didnt buy it.

dont beleive AVA people they are fake, make sure u immediately file a complaint at your nearest consumer forum and get your product or money along with a suitable compensation, i have done the above and got my product along with my compensation, dont wait sue these people.

Thanx a ton guys
i got a brouchre wid my standard chartered credit cards statement befor odering anything 2 AVA i checked this site 2 see the reviews of the product well no doubt ow that this AVA is a fraud company n i think standard chartered bank is even a big fraud bank who is supporting such Z rated companies like AVA


Regards
Pankaj Mittal

Ava Merchandising — Product Undelivered & EMI continue from Last 3 months

I have Purchased the product 3 months ago & still i didnt received the product & HDFC is charging EMI every month while i told to HDFC, AVA, Blue dart that I[censored] need any FIR then i can file even then they are not resolving the issue...


I never seen this type of service ever...Extremly BAD

Please do not go with the HDFC, & AVA

yes, i am also 100% agree this. I am one of the victim. Their job is cheating others only.

Does anybody know the telephone numbers of the senior management in AVA Merchandising. I would like to call them and give a piece of my mind.

Coffee — faulty delivery

A consignment consisting of 2 packets of Coffee (in two packets of 1 kg each) was booked from Kalasa (Karnataka) for delivery in Hyderabad. Only one packet was delivered. This is a serious case of pilferage.

AVA merchandising — Non receipt of free gift

I had purchased a sony digital camera from the company under a tie-up with HDFC Bank credit card. The company was providing free gift (a reebok bag worth Rs.1099) along with purchase of the product. First of all I got the product very late. As far the free gift is concerned, I have not yet received it. I had placed the order for the product in February 2008. My order number is[protected] and the reference numebr for the free gift is[protected].

Monalisa Pearl Set/2367 — Not received the pearl set yet!!

AVA merchandising Pvt LTd
Gurgaon,
Haryana,

I received a voucher of Monalisa Pearl set on scratch and win contest in JETLITE. I paid the amount Rs.500 already by credit card. An sms appeared on the 21st July that the item was despatched and the AWB was mentioned. Today it is 12 Aug and still I have not received the item. I keep giving my order no to every executive every week to check the status and I get the answer as ' You will get the item next week'. Why do you guys give fake committments even after taking away our money.
Is this kind of service you provide. Please note if I donot get the item in another 5 days, I need a refund of the amount, as I am no more interested in the item. My order no. is already mentioned.

Do the needful at the earliest please. and email me at [protected]@gmail.com.

Thanks

AVA merchandising — Not yet received the ordered materials

This is very sadly I am briefing that I did booked 2 no of product from AVA Merchandising through phone on 15th Aug 2008. The guy (who booked the order) did inform me that "you will received the order with in 14 working day", but instead of 14 working days, 18 working days is all ready over and still I do not receive my ordered materials.

My order confirmation no is[protected]

Out of six EMI, 1st EMI already claimed by bank to me on 4th Sept 2008.

If I do not receive the same soon, I will go to the consumer court

Mrityunjoy Roy
C/o M/s YOU Telecom I Pvt. Ltd
1st Floor; Time Square Building
B-Block; Sushantlok-I
Gurgaon-122002

AVA merchandising — false commitments

These people are simply cheating, with hdfc gold credit card i ordered blackberry, and i was forced to order another product LOUIS wrist watch for Rs.490/ by AVA stating that they have swiped by mistake in addition to blackberry order & if they refund the excess swiped amount it will take a long time, even after a month i did not recieved either item and keep calling AVA several times, you know what they do ..? they barr the phone numbers of the customers who call repeatedly .. yes its my experience, either they did not reply or they just put it on hold for as long as 1 hour and hung up. if any others are willing to come along with me am ready to take the signatures of the suffered and submit a memorandum to some govt institution and media who can take action and make public aware of this cheating, and moreover am thinking of severing all my accounts and cards with HDFC.

AVA Merchandising & HDFC — False commitment

This is regarding AVA Merchandising, i placed an order with AVA on[protected], ordering the Blackberry mobile instrument for which value is indicated Rs.5990/ and i was told that it has to be paid in 6 EMIs, each EMI amounts to Rs.998/-.next day on[protected] i recieved a call from AVA stating that the product ordered by me was out of stock and if i wish i can order for another upgraded version of the Blackberry mobile phone which costs Rs.8450/ and the EMI would be Rs.1498/- per month, i gave my consent and confirmed the order, next day on[protected] i recieved a call again from AVA stating that an amount of Rs.8490/- was swiped from my credit card instead of Rs.8450/-, they said that it was by mistake and for that they are offering me a LOUIS wrist watch for which i have to pay Rs.490/-, as they have swiped already Rs.40/- from my credit card in extra to the first orderd product, they will swipe Rs.450/- more and will send me the LOUIS wrist watch, the person who took the order assured that both the products will be delivered with in 14 working days along with a free gift (ladies wrist watch Louis brand). After lapse of 20 days when i did not recieved either of the products i made several calls to the provided numbers to enquire about the order, either i was kept on hold for more than 30 min each time on an std call or i was assured that the product will be delivered to me within next week, when i was asking repeatedly about the time when it will be delivered or making requests for cancellation of the order the person who was online either keep me on hold for a longer perion or hung without proper response. Feeling disguised with the response of AVA i made request to cancel both the orders on[protected], the person who spoke to me said that the orders will be cancelled and the amount charged will be refunded to my credit card account with in a period of 14 days, but to my surprise the EMIs for both the orders were reflected in my credit card statement, when i try to call AVA with my regular number from which i was making calls to them it was either not being connected or if connected it was disconnected immidiatly after i speak out the order number regarding which i want to talk, it is a clear indication that they have barred those numbers, it is for sure as when i try to call the same number from another phone it was connected, i tried this several times and assured mself that they have some provision to barr the numbers which they dont like to answer. these are the order numbers provided to me by the AVA.[protected] for Blackberry mobile[protected] for the Louis wrist watch

AVA merchandising — duplicate product & false commitments overall fraud co.

Hi,

I have a very bad experience with this co. they gave me the complimentry gift Louis watch duplicate one & the other products which I ordered, they are saying out of stock, I placed the order on 22nd August & hey said within 14 working days i will receive the prduct but till date 12th sep no deliveries are made and even these customer care guys are making fool of customer by giving the false commttment & even false name too. If the product is out of stock, they should not take the order, they debited the amount on same day & no product delivery yet. nd their site tracking is poor no status display only the product information, We know wht we orderd but where is the product. WHo is the boss of the co. KICK his A**, or simply screw...
Inventory management they need to learn.
OVERALL BAD EXP. DONT GO FOR THIS AND PLS ADVICE OTHERS.

i do agree i recieved a scrach card voucher for a louis quartz wrist watch from ava since i am using sbi credit card and i called them to place the order for it and then i enquired them abt the product quality and its price and the procedure of debitting the money but the response was not good and i told them that i am ready to take the offer but if i recive some fake product i told them that i will take action immediately they cut the call and from that time onwards when ever i call them they started to disconnect the call .they barr the phone numbers of the customers who call repeatedly ..

Ava Merchandising — Non-receipt of ordered products and fraudulent activity

I ordered for four products (Products and Codes:Digital BP Monitor(808), Victoria Jwellery Set and Watch (719), Polyrasin Fountain Buddha (913) and Monalisa Pearl Set(Code N/A) - Order No.[protected] on 31st July 2008. I was informed, after repeated long phone calls, that the products were despatched through First Logistics (Ref:[protected] on 9th August 2008. However, I repeatedly contacted First Logistics, but they said no such consignments can be traced as on 8.09.08. Since AVA Merchandising failed to deliver the products beyond a stipulated time, I requested for cancellation of the order on 08.09.08; and I was informed that the cancellation was made, although the executive did not give me any cancellation number. I was also told that the money against such order number will be credited to my SCB Credit Card Account. However, surprisingly, as on today the money has not been credited to my Card Account.

In the event, either AVA should make arrangements for re-despatching of the four products, or make neccessary arrangement immediately to refund me my money, amounting to Rs. 3, 730 to my SCB Credit card Account.

It appears that AVA Merchandising, which claims to be of highest standard regarding consumer service, has been worthless, failed to deliver proper service, and has taken fraudulent activity, which I think demands information be given to the Deputy Commissioner of Police, Crime Branch, Delhi.


I placed an order for four products on 31st July 2008. I was informed that the products were despatched through First Logistics (Ref:[protected] on 9th August 2008. However, I repeatedly contacted First Logistics, but they said no such consignments can be traced as on 8.09.08. Since AVA Merchandising failed to deliver the products beyond a stipulated time, I requested for cancellation of the order on 08.09.08; and I was informed that the cancellation was made, although the executive did not give me any cancellation number. I was also told that the money against such order number will be credited to my SCB Credit Card Account. However, surprisingly, as on today the money has not been credited to my Card Account.

Dear Sir,
Still i am waiting to your replay.pls advice me asap.
I am sending a mail through :[protected]@merchandising.com.

Thx.
Anjan
[protected]

Dear Sir,
Still i am waiting to your replay.pls advice me asap.
I am sending a mail through :[protected]@merchandising.com.

Thx.
Anjan
[protected]

AVA merchandising — product not received

dear sir
i have placed an order of digital blood pressure monitor having product code no 808on 25/08/2008 having order no[protected] and they told me that i will receive that product with in 14 days till up to now one month gone and i have not recieved any product and the amount is also debited from my credit card in EMI. i have written 3-4 times mail to the company and called them more then 10 times to there coustmore care but i have not received any proper answer abt my product delievery. i donot know how they got an ISO[protected] when they are not obeying the ISO rules.
pls look for this matter
thnks & regards
naveen

I placed order to avamerchandising "order No[protected]" dated 16-Aug-2008 for 3 products and got the order confirmation on same day saying that order will be delivered with in 21 working days amount also debited from my creditcard, But when I called to customer care after 21 days for the status of the orders they dont have any answer. Whenever I ask for the status they pretend to forward the call to customer care but then nobody picks up the call.They are not even entering my complaint .Even after one and half month I am still waiting for the products. Now I certainly feel they are fraud and this company is not reliable. We should all come together and file a complaint against AVAMerchandising in consumer court also we should ask standard chartered bank to stop continuing their association with AVA merchandising. Now I want my money back. Is there anybody who can help???

Dear Sir,

It is sorry status that by using State Bank of India’s brand name, AVA Merchandising, Gurgaon, Haryana, a total white collar fraud company is tarnishing Bank’s good image in particular and all the banking industry as a whole. It also a great blow to the online shopping company, people will loss their faith in them.

M/S AVA Merchandising Pvt. Ltd; Gurgaon, Haryana is cheating valued customers of SBI. I received one offer of scratch card along with the monthly statement (August) of my credit card no.--- . LOKESH SHARMA.

Trusting upon the image of SBI, asked them to send my scratch card offer 'Louis quartz Watch', but they have not send till date, whereas Rs. 590/- was debited to my Credit Card account.( order no.[protected] dated 12.09.2008)
while asking over the phone, they started misbehaving and ridicule by saying that forget about any commitment made by them. The Mobile number - [protected] where from the order was confirmed was remains switchoff.
Kindly use your good plateform and save the other people from open loot using the name of SBI.
I am least expecting that either they will fulfil commitment or they refund my hard amount Rs. 590/-. looted by them.
Lokesh Sharma
emai id - [protected]@gmail.com

Dear Sir,

It is sorry status that by using State Bank of India’s brand name, AVA Merchandising, Gurgaon, Haryana, a total white collar fraud company is tarnishing Bank’s good image in particular and all the banking industry as a whole. It also a great blow to the online shopping company, people will loss their faith in them.

M/S AVA Merchandising Pvt. Ltd; Gurgaon, Haryana is cheating valued customers of SBI. I received one offer of scratch card along with the monthly statement (August) of my credit card no.--- . LOKESH SHARMA.

Trusting upon the image of SBI, asked them to send my scratch card offer 'Louis quartz Watch', but they have not send till date, whereas Rs. 590/- was debited to my Credit Card account.( order no.[protected] dated 12.09.2008)
while asking over the phone, they started misbehaving and ridicule by saying that forget about any commitment made by them. The Mobile number - [protected] where from the order was confirmed was remains switchoff.
Kindly use your good plateform and save the other people from open loot using the name of SBI.
I am least expecting that either they will fulfil commitment or they refund my hard amount Rs. 590/-. looted by them.
Lokesh Sharma
emai id - [protected]@gmail.com

yessssssss
thanxxxxxxx to all o[censored].
same scratch card i got in jetlite while flying from cochin to delhi,
and won GS sun glasses.out of curiosity i searched on net.
now i know AVA is such a big fraud
thanx guys

i book blackberry 8100 mob phone, on 21 of september, the person name amit singh who place the order, when i ask him for order no. he said the server is down, he ask me that he can place order tommorow morning & he can call me tommorow. but after that there is no response from there side, I am continously trying to contact on their coustumer care no. every time some body pick the phone & put it down immedietly.no body is giving me any type of response. now the amount of that product reflect in my bill of ABN AMRO credit card.

take action against amit singh, sales dept. so that furthur no one face problem.

i book blackberry 8100 mob phone, on 21 of september, the person name amit singh who place the order, when i ask him for order no. he said the server is down, he ask me that he can place order tommorow morning & he can call me tommorow. but after that there is no response from there side, I am continously trying to contact on their coustumer care no. every time some body pick the phone & put it down immedietly.no body is giving me any type of response. now the amount of that product reflect in my bill of ABN AMRO credit card.

take action against amit singh, sales dept. so that furthur no one face problem.

AVA merchandising — They are very polite

They are very polite over the phone and really make it a point not to badger which is a real pleasure.

AVA merchandising — non-delivery of the product evenly its been paid on the spot (kolkata)

on dated 16/04/08 an amount of rs-4150/-(8.56 am) i had paid but due to non availibility they promised me to give the product no.of 723 of rs-1100 invoice no-911 of dated 16/04/08 within 48 hours to my residence address but yet not they made it nor they replying properly., simply i am helpless ..my no. is..[protected], [protected], [protected]

Ava Merchandising — ava calls

AVA guys on the phone are all very very courteous and do not pester you like some of the other companies that I have called

Ava Merchandising — pearl set

I ordered a pearl jwelery set from AVA for my girlfriend and got it delivered to her place. She is absolutely floored.

Dear all It is really a matter of disbelief that AVA Merchandising is cheating the people so fearlessly. I have also booked a kid laptop-1069 order No. CI108 on 30/09/2008, cost of item with delivery charges Rs.250 have been charged through Credit Card but I have not received the item.I have also applied Citibank (credIt Card) to investgate in the matter and do not charge for the item which I have not received, as all the credit card banks are endorsing the marketing of products through AVA and alike agencies, as such they are also equally responsible if consumers are cheated.

I am very consistent user of SBI credit card. Trust you will find positive transactions history on my relationship with SBI cards.

Few days ago I have received my card statement enclosed with a Scratch and Win voucher from SBI Cards and from the same I have won Reebok Bag worth Rs.1299 at special price of Rs.590/- only.

Since this offer was made from company like SBI Cards without any hesitation or sort of a doubt in my mind I had called up M/S AVA Merchandising Pvt Ltd to complete all formalities including payment of Rs.590 from my SBI credit card. At the same time AVA call centre agent successfully sold me Luis Quartz Watch worth Rs. 3990 at Rs.590 only. Again trusting on SBI I have ordered for that product also with payment of Rs.590/-.

I have received the delivery of Reebok bag yesterday - 10th November 2008 and observed that received Reebok bag is totally a DUPLICATE bag with no qualities of original Reebok product. This bag has no manufacturing details, country where the bag is been manufactured, product bar code, etc. Also material of this bag is a very low quality plastic with a very irritating odor.

Now I am terrified on even accepting the delivery of Luis Quartz Watch and I am sure this will also a duplicate product with low quality features.

I am really disappointed and surprise to learn that SBI Card is promoting fake products for its loyal costumers which is not accepted by customers like me as well expected from company like SBI. I would like to know how authorities of SBI Cards are going to take action on this issue and compensate me for my losses? Is SBI Cards interested in creating more and more dishearten bunch of customers with the help of AVA Merchandising Pvt Ltd?

Glimpse of my 1st level of research on AVA Merchandising Pvt Ltd from internet for your perusal:

http://www.consumercomplaints.in/complaints/avamerchandising-c36464.html

http://www.consumercomplaints.in/complaints/ava-merchandising-c27077.html

http://172.17.125.170:15871/cgi-bin/blockpage.cgi?ws-session=[protected]

http://www.mouthshut.com/product-reviews/AVA_Merchandising[protected].html


If I don't get proper response from your authorities then no option but to seek help from Consumer Forums, print media, WEB Blogs to make aware other potential users of SBI Card / AVA Merchandising Pvt Ltd on this fraudulent activities.

Thank you very much for reading this mail and look forward for immediate actions on the same.

Best Regards,

Shailesh Dongre

AVA merchandising — catalouges ava

Each time the catalogues with AVA are different and I can guarantee you, that there will be at least 2 products that you will invariably pick up because they are exactly what you would have been looking for.

AVA merchandising — ava catalouges

Invariably I end up buying one product or the other every month from the AVA catalogues which come with my bank statement.

Ava Merchandising — no product delivery with misbehaviour

I had ordered three products in september'08 and didnt recieve any product even after one month and was shocked to find that they are not responding, keeping on hold for indefinite period or simply disconnecting[saw first time in my life].order taking line is on and the complaint line tells 'everyone is busy and someone will attend shortly' in a recorded voice agin for indefinite period.Helplessly I went to a top oficial of hdfc bank, threatened him to go to consumer court, and got my products now, after 2 months of ordering.
What is misleading :1.The products are offered with the reputed Banks' Credit Cards-which have a more or less good customer service.
2.The ISO status of ava.
I must tell u this is a fraud company.there may be delaysin product delivery as we face with other companies also, but Ava's attitude towards the customer is like those from the 'Chor Bazaar' which have haunted me.How can this co. be rewarded an ISO status?
I can prove this also.How?
I will then request you to check the praise mails in this same site along with the other sites stating "ava is superb, amazing, awesome' etc.etc.
I[censored] minutely look at those mails, u will find that these are Ghost mails.
Only a fraud can send ghost mails.
Thank you all.If there is any Govt.Body who can stop them, please tell all o[censored]s for the sake of the future 'MURGA'Customers of this Fraud Cheater.
Thank u again with a swear not to make same mistakes twice.

AVA Merchandising/Gurgaon
Posted:[protected] by Xta Sach [send email]
Non-refund of Money
I ordered a polar bear mixer griner from AVA Merchandising in the month of July. However, when i did not received the product till the end of July, i ordered for the refund of money stating that i have purchased a new mixer grinder and i do not need this product anymore. Since then i have been calling up everyday but have not received my refund till date. Everytime i call up, i get a new excuse from the staff there that but madam this is in process and will be done in one week and so on. today when i called up again to check the status, i was told that there is no request for refund submitted so far.

Please advise how to do i get my money back as i am sure by now that AVA Merchandising is a fraud company, neither theyb deliver any products nor do they refund money.

AVA Merchandising/Gurgaon
Posted:[protected] by Xta Sach [send email]
Non-refund of Money
I ordered a polar bear mixer griner from AVA Merchandising in the month of July. However, when i did not received the product till the end of July, i ordered for the refund of money stating that i have purchased a new mixer grinder and i do not need this product anymore. Since then i have been calling up everyday but have not received my refund till date. Everytime i call up, i get a new excuse from the staff there that but madam this is in process and will be done in one week and so on. today when i called up again to check the status, i was told that there is no request for refund submitted so far.

Please advise how to do i get my money back as i am sure by now that AVA Merchandising is a fraud company, neither theyb deliver any products nor do they refund money.

AVA Merchandising Pvt. Ltd. — Product not delivered but my credit card charged

Hi,

I placed an order on 23rd Nov, 2008 and till now I have not recieved the Watch that I have ordered for. My SBI credit card was debited on 25th Nov only for Rs. 590/=. My mobile no. is [protected].

I already talked to the Customer Care many times and everytime they say that it was out of stock and i would recieve the product in next 4 days. Its now almost 1 month.

Please get my order cancelled immediately and let my money be refunded to my card.

Thanks,
Amit Shukla.
Pune-16.

a v a mercandising — non receipt of product

i have placed order for louis swatch watch to a v a merc.(recd screatch card along with sbi s/a) in september, amount already debited on 18.09, but till date products not recd, made many complaints to company, but no responce from them.