AVA Merchandising Complaints & Reviews

I have buyied a hottech 3270 bluetooth wireless stereo headphone (Blue) from kolkata airport. After coming home i found it was not working even after charging the device does not gets on. Only the light is blinking and gets off again. I have even called the customer service number and have lodgeg a complain. And the biggest prblm the counter boy did is he made the bill with my girlfriend's name as she was also travelling with me. Kindly help me to get a replacement or money back.

Satyajit samanta
(Billed as priyanka bag)

I had purchased this item from mumbai airport on 8th nov'17. This was used for some 4-5 occasions only. Now whenever i start it, it automatically gets off after few seconds. I recharged it for recommended 8 hrs. But still the problem remains same.
Kindly get me the replacement at the earliest.

Regards
Rajnikant kanojia
Mira road, thane
Maharashtra

Defective hh 20 inches black/grey trolley

1. The above hh 20 inches black/grey trolley was purcahsed by me from your outlet at ahmedabad airport on 27/09/2017. Copy of payment transaction slip enclosed.
2. Left side of the top side flip has come out with rivette. Photograph enclosed.

3. Request arrange replacement of the defective trolley

4. Complaint no. May be registered and informed to me

I purchased this blue bluetooth music player model.-e-bws025 hot tech from new delhi airport in july. Now it is not working properly. Neither fm is not working nor when it gets switched off. I cannot find any number of service centre nor any site of yours where i can register my complaint. Correct the issue as soon as possible.

Roshni yohannan
Advocate
[protected]...

Dear sir/madam,

I have ordered swatch watch (Product code - c148) the payment of rs. 3696 was made on 9th may 2010 for rs, 3696 debited from my citi bank credit card. Initially the call centre used to say the watch is out of order and it will take some time, slowly the wait kept longer and longer. Finally after few months the call centre no. Was discontinued and i left any hope. But some days back i saw the name of ava merchandising again and need my money back.

I request your help in resolving above issue at the earliest. I have all the relevant documentary proofs with me.

Just purchased hot tech bluetooth speaker. Reached home, charged but not working. Only lights on, not connecting by bluetooth, not even aux or fm.
I just don't want to keep this.
Purchased before 4 hours only and want to return and get money back.
Want to return this product.
I don't want to keep.
Purchased from mumbai international airport ava.

Contact me on [protected].
Mehta. [protected]@gmail.com

Purchased a herman hansen belt and wallet set from ava store at pune airport, around three months ago. I purchased it considering the fact that it was a norwegian company and the belt and buckle really looked good. I infact bought it only to use it for formal occassions and so only used the belt very sparingly. To my utter dismay the outer layer of the belt cracked and is visible if i try and wear it. Since i still believe that it was an odd incident that i got a defective piece i would like a replacement of the same..

Hi i purchased this hottech smart fitness wrist band from pune airport on 10 december 2016. It was my husband's birthday so i wanted to gift him as my family was waiting outside the airport. When i brought it home and unpacked it, it wasnt having any usb cable. The contents of the box are also not mentioned on it. Now when i charged it with our own usb cable, its not charging only. It is really a defective piece. I had bought many items earlier also from airport, but to my shock this is the first product which is not functional.

I had purchase the same in the month of august from delhi airport to gift someone and now the watch is not getting started even when i charged it (Charging was done with the usb cable provided in the box) this was a very embarrassing moment for me that i gifted someone a defective product
Didn't expect that to happen
I would like to initiate refund or replacement for the same
The product is under warranty.

Dhruv somani
[protected]

Hi i purchased a hottech smart watch on oct 22 at about 1120 am from bengaluru airport. My name is n k venkatnarayanan. My mobile number is [protected]. I opened the box in the house but it is not switching on. Please let me know the refund or replacement process. I have bought several products from aiirport shops but this is my first bad experience.in case this is not resolved i will never buy anything from airport in future.

The sample shown to me for the speakers was working perfectly fine... But the product given to me doesn't turn on properly and even if it does the bluetooth doesn't get connected and even through the aux cable the music doesn't play... The light colour doesn't change... The speakers as a whole doesn't work. What am i supposed to do? How can the speakers be made to work and if that is not possible i'd like to return the product.

I have purchased a bluetooth headset on 27th september 2017 at lucknow airport. Music is good & sd card is also playing. But in calling there is eco problem and fm is not tunning. Tell me how i can do voice call clearly without eco problem and how to tune the channel guide me or replace it. Please resolve this query.
Contact me at
Shreyashkar yadav
[protected]

I purchased a shaver/ trimmer from delhi airport on 3rd october. However, i had gifted the same to some one and now i have come to know that it is not working. There is no warranty card either in the pack although i was told there is a 6 months warranty. Kindly let me know how you will replace this faulty device. I am surprised that jet airways has a tie up with such a useless merchandising company. I can see all the reviews and now i realize that i have wasted rs. 1199 for such a useless article and have been embarrassed by giving it as a gift. Please do some thing to rectify the matter. Please replace the article.

Mrs. Paramita jaswal

Based on jet airways ava marketing offer in flight, i purchased hottech bluetooth watch in ava outlet at mumbai airport on 10 oct 2017
I tried to charge the watch but there is isuess of charging this device. I want cash back asap or replacement of product asap.
Let me know how to proceed.
Jet airways promoting this brands but this kind of quality is totally not expected. I saw lot many people faces same problem. Expecting early and positive reply.

[protected]

Based on jet airways ava marketing offer in flight, i purchased few items in ava outlet in bangalore and facing below problems
1. I have purchased gira bianco gold jewellery set on 18th sep, ear studs are loose can't use it. Need replacement / exchange
2. Purchased leather reversible belt on 24th aug, by mistake i have selected xxl size, where in i need m size. It is my mistake too not observing the size due to hurry, request for replacement / exchange

I am travelling again on 11/10/2017, prefer to get exchange the defective product @ ava outlet in bangalore airport

Manjunath j n
[protected]

I have purchased a hottech bluetooth speaker with led light and as per the specifications on the product and as explained by the sales guy, the speaker has fm radio functionality. However it doesn't seem to work. The lights are working, the bluetooth works. However the radio does. Also there are not instructions on how to turn on the radio except for the mode button on the speaker. After changing the mode to the fm voice mode, i am unable to tune to a specific frequency. How do i do this and if it still doesn't work, how are you making sure that you are giving me a replacement??

Below are the billing details for your reference.

Cin 52339dl2009ptc189332
Transaction no : 2139648
Customer : gudimetla/krishna ch
Principal : jetairways
Sales executive : jitendra kumar tiwari
Date & time : 6/9/17 7:23 am
Flightno : 9w-2822

Regards,

Krishna
Mobile: [protected]

This is to inform you that i have purchased one of the same on 20/08/2017 from your store in the delhi airport. I came from mumbai on that day. The product is hottech smart ftness bank. The box dinot had the usb cable for getting it charged and also there is no manual to operate. I did try with other usb's but it never got charged. Kindly arrange for replacement asap.

Joydeep dutta
[protected]

We had purchased hottech 3270 bluetooth wireless stereo headphone blue from ava merchandising stall from delhi airport on 6 june 2017 having the bill number as 00000va[protected]. The power on off key is not working. Since the product is under warranty. Kindly guide us on further steps to get the device rectified under warranty.
Here are my contact details:
Amit duggal
C4f-208, janakpuri, n. Delhi
Email: [protected]@yahoo.com
Mobile: [protected]

Looking forward to your revert and fast resolution.
Thanks,
Amit duggal

I have bought the bluetooth speaker from ava retail outlet located at indore (M. P.) airport.

Its been less than a month and i am facing the connectivity issue and the tap sensor issues. When i called your customer service number they asked me to pay 250rs for pickup charges..??

Its not even the one month and the product has a problem and while purchasing your people are sharing wrong info of 6 months free service warranty. Let me know why the false information is being shared and there are no terms and condition mentioned while purchasing your product.

Since its not even a month and your product has issues, what i can suggest you that i will return the product and you return my money as i am not ready to pay any # charges.

Please resolve this issue or i will take this issue to another level where false information and false promise have been shared to the customer.

My registered number : +91-[protected]

I am not able to change the Color of LED light of the speaker and I am also not able to play the FM on it. It has got connected to Bluetooth but FM is simply not working at all. Please give me your customer care contact number and your shipping address where I can send the speaker back because it is under warranty period. Also please give me details about the replacement of the product.