AVA Merchandising Complaints & Reviews

Dear AVA Team,

I have placed an order for a leather handbag (product code : i109) worth Rs 1990/- on 26/06/2010.. The money was paid the same day.. The delivery TAT promised was 2 weeks, but its 37 days now i've still not got the delivery for the aforesaid product.. Regular follow-up on mail and through calls have been done from my end, but to no avail.. Everytime they promise that the delivery would happen next week.. you guys have tested my patience to its best.. Its high time that the delivery happens asap or else i would be compelled to file a legal case against your firm.. I would ensure that all your tie-ups with the banks (payment gateway) would be put on hold..

Expect revert and delivery asap..

Nishikant Dhumal
[protected]

M/s AVA MERCHANDISING,
GURGAON

Dear Sir,
K/A Mr.SOURABH BANERJEE

Sub: Cancellation of my order No.IC 25240

I had booked the following order your Gurgaon office on 18.04.2010 against my ICICI Credit Card and the following amount was debited in my account on 18.04.2010:

At the time of booking your officer have confirmed the material will be supplied with in 25 working days from the date of booking.

a) Wrist watch Rs. 990/-
b) Combo Home Theater with DVD (PHILIPS) Rs.5,990/-
(Order No. IC 25240)
c) Packing and forwarding charges for wrist watch Rs. 200/-
d) Packing and forwarding charges for combo Rs. 300/-

Within 15 days I had received the Wrist watch through courier at my home address. But still on date I have not received the “PHILIPS Combo Home Theater with DVD ” on so many reminders to your office and when ever every time I asked to talk any seniors, but no one has to be contacted on Toll number[protected]:

When I have booked the material even not dispatched from office till date when the undersigned hardened money transferred to your account.

a) 01.05.2010 with Mr.Arun
b) 03.05.2010 with Ms. Deepika
c) 10.05.2010 with Mr.Gaurav
d) 12.05.2010 with Ms.Mansi
e) 17.05.2010 with Mr.Gaurav
f) 25.06.2010 with Mr.Arun
g) 14.07.2010 with Ms. Sarla
h) 26.07.2010 with against with Ms.Deepika

As on call the individual has asked the stock is to be arriving within week’s time and we will dispatch as the earliest as soon possible.

On 14.07.2010 Ms.Sarla has pick up the call and she CONFIRMED that the combo is on stock and will be dispatch positively on 25.07.2010 and will be get the material within week. Today I have called to check the status of combo by Ms Deepika has now confirmed that still there is “NO STOCK”.

Now it is too much time has linger on by your office, hence you are advised to kindly CANCELL my order and REFUND the money against combo Rs.5990 + Rs.300 = Rs.6,200/- at the earliest,

Thanking you,


Narinder Bura
Jaiprakash Associates Limited.
Sector -128, H - Block,
NOIDA - 201304 - (U.P)
Ph[protected]D),[protected] / 2470800 Extn.3610,
Fax No.[protected] / 4609496.

Dear Sir
I have booked the online order through ICICI credit card to AVA Merchandising and asked for a Swatch wrist Watch for Rs 1990/-.They have send it by courier and when i opened the packet i did't find the warranty card of Swatch Watch.I called them 5-7 times but they said your bill is just like warranty card.but every product has a warranty card.And why they are not sending me this warranty card.
Requesting you to take action.

Thanks
&
Regards,

Jayant Hajela
cell:[protected]

Company Address:
AVA Merchandising Pvt. Ltd.
Plot no -62 sector -18
Gurgaon Haryana -122001
Ph: [protected], [protected]

Complaint: I ordered Blackberry 8830 on 3rd March 2010 through Credit Card EMI Payments at AVA Call Center, My Order number is HD6271, They committed me within 21 Days they will deliver the product.

But as now 4 + months passed, i still not get any product, when i caller up at their call Center they will not give any satisfactory answer for delivery of product, they always said "sir, we have not any information about this".

On 13th April I received a confirmation mail from their team leader regarding my refund for product, he committed me my money will credit in my account within 30 days, when i called up on 17th May at their call centers for refund status they confirmed me we didn't receive any request for refund, again on 17th May i gave required for refund, the gave me timeline for refund 45 days, then on 23rd June when my refund timeline period is going to completed within 4 5 days, they called up and told me sir we will give you Blackberry curve instead of Blackberry 8830, we will dispacth this product within in 2 days, after that i am continuoulsy following up with thei Customer care Executiv, neither they confirm about the delivery of product and neither these guys refund my money.

Please help to resolve this issude on priority.

This is to inform you that THE EMPLOYEE OF ava merchandising ON THE DOMESTIC AIRPORT OF MUMBAI robbed me of my products after he sold them to me, he showed me the products but took out 2 things from it once he had sold it to me and did not place all the purchased products in the shopping bag, I had bought a jewellery set wid a watch, he took out the watch from the box, also I bought a swiss military cabin bag and a watch was free with it, he flicked the watch. I realized all this when i reached home and took out the gifts.
I traveled by JET LITE on 2/7/10 and the flight time was 20:50, my flight no was S2 120,BOOKING REF 2V5WSX.
I want my missing products which are a ladies watch which comes with the jewellry set and the men's watch with the bag.
Please try to take some strict action against these kind of companies who rob innocent travelers. it was very disheartening to find out about these things. its a shame on them.

my details are- Deepak Khanna, mobile no [protected]

Thx and rgds

In the month of May 2009 I have placed a order to AVA merchandising for a prodect MP9. I recieved product on time but due to not properly working i complaint at AVA customer care. They pick the product and after repair i got product back, even then that was not working. by again complaint at customer care i request to refund. As per concern executive i send back MP9 at AVA office. After that i called at cusomer care unlimited tines even i maild unlimited times at customer care as well as MD of the company, till now June 2010 i have not recieved my refund. Now please sugest me what should I do.

Thanks & Regard

Vishal Luthra
[protected]

i treveled from jetlite airlines on 15 feb 2010. during my delhi to ahmedabad flight S2-0123 company offered scratch and win a product at Rs 599.I wined one of the product and I send my request with cheque (ICICI bank) on 17 feb to Haryana office address. Same money was deducted from my account on 19 march , but i didn't received any product yet now. when i contacted with company , they said send bank proof to show my deduction.After mailing my account statment, they are not giving any responce.

My details
Name: Sanjay R.K.Singh
Address: 46D,Sector 21,Reliance greens,Motikhavdi,Jamnagar
Mob no-[protected]

WE HAVE BOOKED AN KODAK DIGITAL CAMERA THROUGH HDFC BANK CREDIT CARD.
IT WAS OFFERED BY AVA MARCHANTISING COMPANY BY PLACING AN ADVERTISEMENT ALONG WITH OUR CREDIT CARD STATEMENT WHICH OFFERS 6 EQUAL MONTHLY INSTALLMENTS FOR PAYMENT MODE.
WHEN ORDER PLACED ON 10/10/09 WITH ORDERNUMBER HD2890... IT WAS NOT DELEVERED YET BUT THE PAYMENT WAS TAKEN THROUGH CREDIT CARD. INSPITE OF NUMBER OF REMINDERS THE SAME ORDER WAS AGAIN REVISED WITH NEW ORDER NUMBER HD6408 IN MARCH 08 2010.

CALLS WERE MADE THRICE A WEEK TO CUSTOMER CARE[protected] BUT SAME REPLY IS BEING GIVEN EVERY TIME. ( IT WILL BE DISPATCHED WITHIN 2 DAYS ).

KINDLY HELP US IN THIS REGARD.

[protected] & [protected]

Hi,
I got a AVA merchandising catalouge with the HDFC credit card statement. Beleiving it to be genuine, since we got with HDFC, i have ordered 2 blackberry phone worth 26,980 on 25 Feb,2010. But still i have not received the product. When i call the AVA merchandising they are saying that the software is down and cant get the status. They are also not cancelling the order. But i was deducted 26,980 on the day 1 from the credit card. I contacted the HDFC customer care and they adviced me to pay the first month emi to avoid late payment fees and they will try to get the product or revert the money back and that emi can be adjusted with my other bills. I am contacting the HDFC customer care daily for nearly 1 month and they are telling their marketing team is working on this. But they still didnt give a valid response. I even have raised a complanit in HDFC grievences cell. They arWe ordered the product in AVA only because we got the product info through hdfc bank. Why the bank is supporting such fraud dealers? Its a benefit to the bank and the dealer and we customers are the ultimate losers. I am going to file a case against the HDCF bank for supporting such fraud activities

With HDFC Credit card Statement if found catalog of AVA MERCHANDISING, I found it trustworthy enough to order for Blackberry mobile phone Product Code H128 with six month EMI . The product was to delivered with in 21 days and the order was placed on 24/02/2010 . The AVA MERCHANDISING CO. had received the full payment of RS12990.00 on the same day that is 24/02/2010 and the amount Rs 2165 as first E.M.I. was also debited from my account. And now without receiving the product Iam made liable to pay E.M.I. This is a breach of agreement on behalf of the company as they took the money for the thing they have not delivered, I contacted the company on 16/03/2010 for complaining the same. They assured me to call within 24 hours but to no avail they didn’t call, didn’t give response to my persistent calling. This is an unnecessary harassment and if HDFC BANK is having tie up with such a fraud company and your customer have to go through such things then HDFC integrity and credibility is becoming questionable and if no action is taken on such a company it would free to such fraud with other customer as well. If your customer have to go through such ordeal I think it is time to look for other options in Banks if no timely action is taken and my money is not refunded urgently.

I wanted to lodge a complaint against AVA merchandising. This company does impulsive marketing of there products with attractive prices and position themselves very smartly with ones Credit Card bills.

I just enquired about a Blackberry Handset from them. They told me that the delivery happens within 21 days of order placed. I placed them the order but as I havn't recived the product after 23rd day I cancelled the order.

But to my surprise its being charged again & again on my credit card. The Customer Care sitting there tells a diffrent story every time that it will be done within one week. I have spoken to them not less than 60-70 times but every time the same crap is heard. And now these customer care have started taking diffrent names of themselves.

I asked them:-

Your Boss no,.........reply was "No....we can't give".
Your office address...... reply was "No....we can't give".
Your office board no ........reply was "No....we can't give".
When I case will be cleared..........reply was system not working from last 7 days so we are helpless.

Its rediculous. I am still fighting with them after 60 days of this forgery happend with me.

All these companies should be banned for betraying the consumer.

Please help me..............

Dear Sir/Madam,

Please go through the below mentioned mail sent to AVA merchandising. I had booked an order with them on January 21st 2010 and have not yet received anything from them till date(20/3/2010). I feel that this is a false company. I do not want other people to get cheated the same way. I feel mentally drained and insulted to have been the victim. Kindly take action against the people. I am willing to testify against them anytime and anywhere

My Details:

Name: KR Muralikrishna
PH: [protected]
mail ID: [protected]@yahoo.com

Thanks
Murali
--- On Sat, 3/20/10, kuppam murali <[protected]@yahoo.com> wrote:

> From: kuppam murali <[protected]@yahoo.com>
> Subject: Re: No delivery made till date
> To: [protected]@avamerchandising.co.in, customerservices.[protected]@hdfcbank.com
> Cc: [protected]@yahoo.com, customerservices.[protected]@hdfcbank.com
> Date: Saturday, March 20, 2010, 11:11 AM
> Hi AVA,
>
> Going through the below mail, anybody can see that HDFC
> bank has made a tie up with a company who is not capable of
> keeping up their words. You have charged me 2 instalments of
> Rs.281/- which has been promptly paid by me. Yet I have not
> received the product I had ordered which should have been
> delivered to me by 21 days. It has been 2 whole months and
> yet I have received nothing. When ever I call or send a
> mail, the response I get is only an SMS. I am suspecting the
> motive of AVA merchandising. I am willing to buy the product
> from any ordinary roadside vendor but not from you. Hence I
> request you out of sheer desperation to CANCEL THE ORDER NO.
> HD4640 and pay me back Rs. 562/- immediately. You have
> troubled me enough and I am no longer responsible for any
> other instalments from AVA. It was not at all nice doing
> business with you. Also send me a confirmation that the
> order has been cancelled and please revert ONLY TO THIS MAIL
> ID.
>
> HDFC: I would be obliged if you take up this matter with
> your higher authorities. If required I can produce my CREDIT
> CARD number to HDFC. I shall be meeting one of your higher
> officials with the broucher and hard copy of this mail and
> all SMS sent by AVA. I am intrested to know the amount
> involved when the same incident happens to
> numerous people
>
> MuraliKrishna KR
> --- On Mon, 3/15/10, kuppam murali <[protected]@yahoo.com>
> wrote:
>
> > From: kuppam murali <[protected]@yahoo.com>
> > Subject: No delivery made till date
> > To: [protected]@avamerchandising.co.in
> > Cc: customerservices.[protected]@hdfcbank.com,
> [protected]@yahoo.com
> > Date: Monday, March 15, 2010, 9:18 AM
> > Hi,
> >
> > I had ordered for a UCB Track suit(Combo offer with
> Duffle
> > bag) on January 21st 2010. I have not received the
> items
> > till date. I have been charged the first instalment of
> Rs
> > 281/- which has been paid. Now I have received the
> statement
> > from HDFC for the second instalment. I had called
> your
> > service centre for 5 times and have been issued the
> > complaint number as
> > C/11/02/10/006,
> > C/16/02/10/001,
> > C/25/02/10/052,
> > C/04/03/10/043 and
> > C/04/03/10/044
> > I also spoke to one of your floor supervisor
> Mr.Yashpal who
> > promised that the items will be delivered in the next
> 15
> > days.
> > I am surprised at the negligience for a small order.
> The
> > ordered items are not as rare that it would take 2
> months
> > for the dispatch. You have been causing me
> un-necessary
> > tension and harassment. I request you to deliver the
> ordered
> > items at the earliest or immediately revert with the
> status
> > of the dispatch. I need a commitment for the same as I
> no
> > longer want unwanted excuses.
> > I am marking HDFC customer care in the CC as I feel
> even
> > they are equally responsible for having a tie-up with
> your
> > organization
> > My details are as mentioned:
> >
> > Name: KR Muralikrishna
> > PH NO: [protected]
> > Delivery address: KR Muralikrishna
> > Dell Perot Systems
> > Plot NO 123, EPIP phase II
> > Whitefiels Industrial area
> > Bangalore - 560 066
> >
> > Product code of the order:H113
> > Order No: HD4640
> > Date of ordering: 21st January 2010
> >
> > Please revert at the earliest. In case the mail
> remains
> > unanswered, I shall pursue this with higher
> authorities
> > Regards
> > Murali

Dear Sir / Madam,

Sub: Refund Cheque of cancelled Order got bounced.

On 6th June 2009, i had placed an Order for 3 products under Order No. IC18335, the payment of which was made in advance through my ICICI credit card. After one month i received 2 products, however, the third product was not delivered. On several complaints i was told that the third product is out of stock. So on 2nd July, i cancelled the order for the third product and asked for a refund of Rs. 7200/-. The product was a Philips combo DVD player. I had to repeatedly call the customer service department of AVA Merchandising for my refund and every time, i only got a complaint number. I was dejected and felt cheated.

Then one day i got my refund cheque from AVA Merchandising for Rs. 7200/-, cheque number - 051285 dated 27th Oct 2009, drawn in Axis Bank Ltd, signed by the Managing Director - Mr. Anil Sharma of AVA Merchandising. Since my payment was made through my ICICI credit card, the refund cheque was drawn in favour of the credit card. This cheque got bounced and my bank issued me a memo stating that the cheque is bounced for ' insufficient funds'. I lodged my complaint several times to AVA on this. Complaint No. C/24/11/09/061 dated 24th Nov 09, Complaint No.[protected] dated 26th Nov 09, Complaint no. C/14/01/10/077 dated 14th Jan 10, Complaint No. C/29/01/10/085 dated 29th Jan 10, and finally last complaint No. C/09/02/10/130 dated 9th Feb 2010. All these complaints were lodged to ask for my refund as the cheque got bounced. None of my complaints were attended and not even once. I FELT BEING CHEATED AND HELPLESS.

In order to avoid my loss of hard earned money, i decided to place another order against my money lying with AVA Merchandising. However, they have refused to accept any fresh order against this money that is not refunded to me. This is strong case of intensional cheating - first delaying the refund and then boucing the cheque which is breach of trust and is an offence as per law.

I need your help in getting my refund and to expose such organizations unethical business practices of cheating customers.

Regards
Prasad Madhavan
[protected]

Hi,

I bought a BLACKBERRY Pearl (8100) from them (Invoice # AMC/19596, Order # IC13275) on 7-May-2009 which started giving problems after a few days, probably in September so I called them several times for the same (Few Complaint numbers: C/23/10/09/113, C/18/11/09/020) and every time they kept on saying that they will arrange a pickup but wasn't done for a long time. Finally they picked it up after like 40-45 calls via AWB # D[protected]DTDC Courier) on 23-Nov-2009 and since then they are not giving any reply nor even returning the same handset, as a result I don't have the product I paid for. When I call them for the status, they say that they will arrange a call back (for more than 20-25 times at least) which has never been done till date and it has been almost 3 months that I am without my handset and they are not showing any interest in repairing, replacing or retuning me the bad one also. I have told them that I will go to Consumer Court but still no response and no help from these guys. Please help.

Regards,
Prashant Verma.

Order number HD3214 was placed in the month of Nov'09. Till today 28th Jan'10 order has not been delivered.
On 14th Jan'10
I spoke to Executive Anuj / Team Leader Yashpal / Manager Saurabh Bannerji
Saurabh Bannerji the bigggest liar told me that sir your order will be delivered in a day or two.
I again called up on 24th Jan'10 and this time I spoke to Gaurav Jinwal (Executive) and I got the same answer your order will delivered in a day or two.
They are not ready to refund my money and their is no one to help us.

hi,

iam paramjeet singh and i have ordered a digital camera and a wrist watch from ava merchandising company . and my order no is HD3988.
when a placed the order then executive said to me that you will recive your order in 15-20 days .and i placed this order on 21st dec. 2009.
through this comitment i was wating for my product to come ..
on 11th jan 2010. again i called ava merchantising for enquarey abt my product status then the executive said that it will be recived within 2-3 days . your order is delivered and it will come through "blue dart" company. then after 4 days i.e on 15th jan 2010. i called and again the executive said to me that your product is not in the stock and a new dock will come on tommorrow then your product will be delivered within 3-4 days . after 4 days i.e on 20th jan 2010. i again called and then an executive said to me that your product is not ready for deleverd it will be recived within 7days ..

so now these executive's every time giving me false statements . iam highly dis satisfied with this company services ..
so in the end i didn't want the product .. please refund my money ..even the first instalment is come in my credit card statement but still i hav'nt recive my product.
so, i[censored] will refund my money back to my account then i will be very thankful to you.

your's faithfully
paramjeet singh.

Dear Sir,
I received an advertising slip about AVA Merchandising Gurgaon that accompanied my HDFC BANK credit card statement in Oct 2009l.
I responded and opted for item product no H095 being Fido Ladies
handbag & Fido ladies wrist watch for Rs 2,988 deducted at an EMI of
Rs 498.
In end October, they have despatched by courier , a different company Ladies handbag &
a GENTS wrist watch, which was contrary to what they promised and
what I opted for. So I have not accepted the same product.
On trying to contact their company on telephone on numerous occasions
, they did not pay heed to my complaint, giving no response and cutting
off the phone.
I requested HDFC bank to stop their payment of EMI and retrieve the EMI
already paid with immediate effect but the bank just kept sending emails without satisfactory response.
My mails were dated 30 October and 06
November 2009 and HDFC emails dated 30 October, 31 October, 07
November, 17 November, 26 November and 29 November 2009 regarding transaction with
AVA Merchandising of Gurgaon and non-receipt of product, debiting of
EMI amount from my credit card account inspite of my notice to HDFC BANK and
apathetic attitude from them as well as fraudulent business by
the above mentioned company which is being advertised by HDFC BANK..
I have been getting phone calls from AVA Merchandising every week
since without any apology or explanation asking me to accept their
goods which are not what i had opted for initially and stating that
refunding my money would take 4-5 months (which is not understood by
me as companies like HDFC BANK do not accept even one day of late
payment without a high rate of interest being levied or threatening
calls and letters being sent).
I do not understand as to how HDFC BANK can allow such fraudulent companies
to flourish through their office without checking their credentials and
worth.
I have received 04 SMS es from AVA Merchandising Gurgaon to-date telling me my
complaint has been registered by them since the past 10 days with
different complaint numbers as follows:-
C/18/11/09/095 dated 11/18/2009
C/23/11/09/041 dated 11/23/2009
C/25/11/09/122 dated 11/25/2009
C/28/11/09/036 dated 11/28/2009
This makes no sense and reflects fraudulent functioning of the company.
I wish to state that I have been patient in awaiting the response of HDFC BANK
which has been halfhearted with a few mechanically generated mails
with no concrete commitment.
I request that HDFC BANK may please be approached to stop further EMI payment from my account and retrieval of EMI already paid as I have not received any product which I asked for and neither have any intention of availing any product from this company in future.
Thanking you,
Yours faithfully,
Joy Chatterjee
Surgen Captain
Indian Navy

used products being delivered to the customers

on 12 august i got the stmt of my credit card in which i saw the details of the AVA MERCHANDISING i thought it will be brand company because it is being recommended by my Company STANDARD CHARTERED..they told me it i will be delivered within 21 days maximum but it was delivered within 2 days..but adding to the problem one it was unsealed and the other no invoice in that and one of the product not working..which made me anger and later also came to know that it is a used product being delivered after having a detailed check of the product and i ahve the proof....

it was from then they assured me it will be cancelled and still the conversations is going on with them i have the complaints no in my mobile being sent to me..

so i would request the concerned authority to check the matter on this and help me out....

and i would suggest this url http://www.mouthshut.com/review/AVA_Merchandising-1727121.html so that u can check how many people have grievances abt the products and services abt this company...

Thanking you

Sudarshan P S

Flying Jetlite, we were lured into purchasing products from Ava. After paying for the product and bringing it home, we got concerned about the authenticity of the products sold to us.

One was a Reebok Watcc- which screams 'fake' once unpacked. The watch belt was of so low quality that it came off aftre a few wears.

The mixer grinder that we had purchased had tonnes of issues. The jars leaked, the rubber washers provided ripped when you tightened the jar lids and last but not the least, the mixer switches did not work.

HAve sent it back for rep;lacement a month ago... and still no clue about the replacement dates.

I want to fromally lodge a complaint againsg Jet lite and Ava for selling propogating inferior quality products and also selling fake copies of branded products.

Anyone from Kitchen Queen and Reebok reading the post, please mail me back. I will be able to provide you the product sample.

Regards,
David

I had placed an order of Berg Electric Tandoor through Tata Sky Offer of AVA Merchandising on 2nd August 2009, order no. CC13, despite a delivery commitment of 14 days, recieved the product on 24th August through Elbee Courier.

On opening the product it was found that the product was damaged, both handles were broken. I had registered a complint on the same day with a commitment from the customer care executive that the product would be picked up within 7 days and a new product would be delivered within the next 7 days. Till date the damaged product has not been picked up and the customer care executive are only giving false commitments to me, and most impotantly for the last few days i have been trying to call the 2 no.'s available to me but despite rings no one is picking up the phone, the no.'s available with me are[protected] and[protected].

One more thing that is surprising is that a company like Tata who focusses only on customer satisfaction is associating itself with companies like AVA who in return are misguiding its customers.

I would request you to please help me to get my product replaced and sort out the issue at the earliest.

Thanks & Regards,

Vikas Sachdeva