AVA Merchandising Complaints & Reviews

We had purchased Hottech 3270 Bluetooth Wireless Stereo headphone Blue from AVA Merchandising stall from Delhi Airport on 6-10-17 at 7:34pm having the bill number as 00000VA[protected]. The power on off key is not working. Since the product is under warranty. Kindly guide us on further steps to get the device rectified under warranty. Looking forward to hearing from you at the earliest.

Reference : herman hansen bag purchased at mumbai ava outlet (Arrival) on 24-july-2017 morning

Transaction number 2110408
Date : 24/7/2017 9:17 am
Sales executive : arjuman shah
Attachment : photos of the bag and the transaction slip copy - payment made through hdfc credit card

First of all i was excited when i purchased the herman hansen convertible laptop bag on 24/7/2017 at your ava mumbai airport outlet

After reaching the hotel when i transferred the laptop to the herman bag and while lifting the bag i got a tearing sound from the bag and i thought there could be some stitching issue, but when i looked very closely i saw the bag material itself were tearing off at both the ends of shoulder points. The photos are attached for your reference

But i was shell shocked on seeing the quality of the bag that has been given. I never expected such a bad quality of a bag from a reputed brand.

Also, when i tried to contact pawan sales new delhi (The number is given along with the bag and attached with the email for your reference) immediately on seeing the plight of the bag, the number never got through (Until now) and hence i could not make a complaint immediately.

Hence i request you take back this bag and return the money to my hdfc card account immediately.

Note :unable to upload the photos because of the size if email id is provided will share the same

Hi,

I have purchased hottech smart watch at hyderabad airport on 31st dec 2016 with transaction id 1965180, it was working fine for few months and after which it stopped to start as well. Kindly let me know the process of the replacement under warranty.

I would request for a refund or a replacement of the watch. Do let me know if you require the invoice copy of the same

Transaction id 1965180
Date 31/12/2016

Regards,
Bala
[protected]

When I travelle Din airindia, I got a scratch coupon. I don't expect air India to cheat its passengers. I bought a men's watch at Delhi airport in ava on 2nd July 2017. The watch doesn't work. I need help and replacement. I stay in Bangalore.They said it has an international warranty and I couldn't find these guys. I seriously need help. I guess the company is fake and I'm conned. My number is [protected]- Sriram VM

Hi, this dr vasudevan from chennai. We bought two smart phones from chennai airport ava shop of which one is working and another one is not working. We bought on 12th midnight or 13th early hours of this month that is june 2017. And in the shop they told us that they will email the bill and so for no such bill has been received. Kindly do the needful at the earliest. With regards dr vasudevan s.

Hello,
I have purchased a hottech smart watch on 07/06/2017 at rgia international airport, hyderabad with boarding pass of trujet flight 2t102 on the name of ranbir aggarwal with mobile number [protected].

I had not switched on the watch at the airport but after opening it it is not charging or switching on even after trying multiple times.

Kindly inform how do i get it replaced as it says it is under warranty.

Thanks.

I had purchased a Fitbit from Delhi Airport cost 999 I guess, it worked only for 4 months and now it has stopped working. I would like to know if they are selling goods with some guarantee or just fooling customers.

I would like to know whats the solution for this. Coz i have spent money on it.
i had even purchased a power bank named U-Globe. Even that seems to be non working mode. I just want to know how come someone sell such products with high prices. Even though it is high price there should be some customer care number to resolve such concerns.

Ref: transaction no. 2048639
Bought on 25/04/2017 at 8:39am
At Bombay international airport terminal 2, Mumbai

I bought the smart watch - attached pictures. You can clearly see that the flap covering the port for charging does not fully close - this is the state when bought new! I am sure, this is a design flaw. One can not wear a watch where the charging port is visible with a flap hanging outside.

I approached their service helpline and even escalated further. I was told that I will have to live with the flawed smartwatch. I am sure, consumers are being taken for a ride.

Please guide me how I should return the same for full refund. Thanks!

I purchased laptop bag from AVA Merchandising at Bangalore airport. The bag is from international brand called Herman Hansen and that has damaged part (refer attched photo) which I realised after reaching home.

AVA does not have shop in Bangalore city except airport so they asked me to come to airport (around 60 KM from my home) to get replacement or repairs !!!

Alternatively asked me to pay Rs. 250 for door delivery based replacement which I agreed --- even though it is completely manifacturing defect.

They initially agreed to provide replacement at door step but that is not happening now (even though I am ready to pay Rs 250)

FYI - AirAsia gave pamphlets to me to buy from AVA when I got down from flight.

I had ordered for rice bran powder, in the website I had selected rice bran powder and invoice generated has wrongly bran rice powder but these people over that have coureired me bran rice I spent 388 on wrong product

But there is a flaw in the software that in the invoice, it show Rice bran powder
and these people have sent Bran rice, their customer care number always rings and no one picks up
My Order #[protected]
Replace this product with rice bran powder

I purchased one U-globe Digital Luggage Scale and one 10000 power bank from AVA outlet at IGI T-3 New Delhi vide transaction No;1942004 on dated 06.12.2016 on my return from Mumbai.
on 18.01.2017 I opened the pack of digital luggage scale to weigh my luggage, as i was to board the flight to Chennai on the same day, but found that the scale was giving erroneous readings.
Called the AVA toll free number [protected] many times without any response, again while my return from Chennai on 21.01.17 contacted the AVA out let at IGI, i was told to contact on toll free number only, with hopeless response. I dont know what to do?

Hi,

I have purchased a hottech smart watch today from your store in Hyderabad airport at around 9:30 am. I did not switch on in the airport before purchasing it. When I came home and tried switching it on, I am unable to. I have tried charging but it does not gets on. There is no luck even after multiple tries.

Please let me what is the replacement process.

Moushumi Gogoi

I bought Hottech headphone in Nov from Mumbai Airport Terminal-2
But from last few days it stopped working. Tried everything to get it run but of no use.
Requesting you to get this replaced.
Please tell me the procedure of replacement.
Will I be directly able to replace it at Airport ??

Regards,
Keertan.
email id: [protected]@gmail.com -
mobile no. : [protected]

I have recieved a watche set however the ladies watch band is roken from the dial of the watch and needs immediate replacement. This was a gift for my friend wedding and I need the replacement urgently by Mon-Tues 5/6th Dec 2016 or else I cannot gift it to them for their wedding. I have already got a complaint no. but they are not sure if this can be provided within time when I am in the same city as the AVA shop in Delhi. Please resolve this.

I bought a HOTTECH bluetooth speaker at kolkatta Airport on 10 Nov after few days speaker not working. I am tring to charging but its not charge, who can i on this HOTTECH bluetooth speaker pls help me what can i do for this product replacement at persent i am jaiput its not posiable to replace at kilkatta airport.
My name is ramsingh meena
Mobile no [protected]

I bought a HOTTECH bluetooth speaker at Chennai Airport especially for the FM facility mentioned in the brochure. The FM could not be checked at the airport as the signal was not available. So i tried outside the airport and at home, but FM is not working at all. After telephonic complaint, I exchanged the product for a new one and FM in the replaced product also is not working. All these process took 3 months and since the product warranty is only for 3 months, AVA is not replacing it. Since the AVA shop is inside the airport, it is not possible to visit the shop. Invoice No. 1785834 dt.[protected] and replaced on[protected].

Sir on 5 oct I bought wallet and belt from AVA SHOP at pune airport...but he told me that his system was not working then...and told me that he whould give me bill after 1hr..but he did not do that...and made excuses and told me for come next day...next day I went but he made again excuse and did not give me bill...
So. Please take my request seriously...

I have bought hottech fitness band vide invoice number 1884888 on 7-10-16 at terminal 2 at mumbai. Instrument was totally faulty and i can not able to pair the same with bluetooth.

When i approached one of ava shop in mumbai at domestic airport, they told me to contact customer care

I am trying to call the customer care but no one pick the phone which adds more frustration.

Can some one please look into the matter.

Regards
Vipul

I have bought this product today for rs.999 from t1 terminal of delhi airport. I checked after reaching the room and noticed that this product was the damaged one (Wire was came out). Please replace the product at earliest. I came from chennai ang going to return by today. Please let me what i have to do for replacement.

Please do the needful at the earliest.

Bill no:00000va[protected]
Contact no :[protected]
Cutomer name: muthusamy/gangaraj

I have bought this product today for rs.999 from t1 terminal of delhi airport. I checked after reaching the room and found that this product was the damaged one. Please replace the product at earliest. I came from chennai ang going to return by today. Please let me what i have to do for replacement.

Please do the needful at the earliest.

Bill no:00000va[protected]
Contact no :[protected]
Cutomer name: muthusamy/gangaraj