Axis Bank Complaints & Reviews

Hi Sir/Ma'am,

I opened an Axis bank ASAP account(Account number: [protected]) on 5th September. I was not able to login to the internet banking, unable to use the online debit card as well. I had raised a ticket with Axis bank support on 8th September morning with ticket number 44664246. I was informed that within 2 working days my account would be active. Now, I get a message from Axis bank that the amount of Rs. 6500 has been deducted from my account for account closure. Axis bank have taken my money and and closed my account without my permission.

I spoke to the Axis bank customer care and they told me that my Aadhaar details did not match. Now my questions are:

1. While opening the ASAP account, I entered my Aadhar number. I got an OTP, I provided that OTP due to which the authentication was successful. On successful authentication, I could see my photo, my address and my name which was sourced from UIDAI database. Everything was correct. How was my details incorrect when I could see my details on successful authentication?

2. I have used the same Aadhar number in all my bank accounts (HDFC, Kotak, ICICI, SBI) along with all my credit cards(American Express, Kotak, HDFC, Standard Chartered). My credit score is above 850+ so I have no idea what verification was done from your end. I can see this as a clear case of cheating.

Axis customer support is saying I will get the amount as a DD in my address, now if my details are incorrect(as per Axis bank), how are they going to send the DD?

Kindly look into this and help here. I have checked on Facebook and many people have complained the same thing regarding Axis bank.

Thanks,

Ankit Goyal
[protected]

Account number . [protected]
banck atm machin no. BPRH168602
DATE :09/09/2018
TIME:16:29:08

SIR PLEASE SOLVE . MY ACCOUNT amount is not credited .
i try to solve axis bank branches but they not solve this problem.
and give to complaint online

RS. 30000

NOTES DETAIL.

500*20
2000*10

I have axis bank fastag account and i opened my account with aadhar card and my account shows kyc as ok but credit status became credit freeze. Unable to top-up any cash from August.
Contacted fastag toll free, they said i have to update kyc again and they told me to send all cars rc book, aadhar and pan (Which i submitted while buying fastag) to [etc.[protected]@axisbank.com], scanned all documents and mailed to them. They told me to visit axis bank branch to update kyc and axis bank employees are clueless about this procedure. They ask me to contact customer care again.
Such a poor system.

Sir. my name vinit kumar dikshit, I have
online requrest for chequebook on date 18/08/2018 but my cheque book not recevied in till date. chequebook requrest ref id[protected] a/c no [protected] and I am facing big problems
SO i requrest you please find my cheque book why not delivered this time and your bank message will be delivered within 4 working days...

Hi,
Good morning.
Name: pvrs sharma
A/c no.[protected]
Gsm:[protected]. Hyderabad.
I got sms on my mobile with details of bluedart tracking number from
Axis bank on 7th sept 2018 morning. I was at home total day on 7th and 8th. Courier did not come to our building on 7th or 8th. When i checked for tracking, it shows that premises closed on both days.
When we were at home 24 hours on 7th and 8th, how bluedart can declare "premises closed".
Please take immediate action otherwise, courier will be returned sender.
This is not first time. Same was happened when i recieved previous debit card. At that time i talked to bluedart local office, they delivered it on 5th day.
Now i do not know what will happen to my new debit card.

I request axis bank to change bluedart soon, otherwise bank will get bad reputation.
Please note that my account is nri account.
Thanking you,
Good day,
Sharma,
[protected]

I have been charged 3500 + inr for a balance of 30000 each month after paying more than the minimum amount due before due date. The charges consist of 1500 of debit interest, 1500 + credit and gst twice each month.. I don't understand why so much has been charged and when customer care dept doesn't have any clue. Axis has the most laid back customer service and unprofessional team to cater to its individual customer. I need the pay to waive of[censored]necessart charges and fees and provide professional customer service as a value for money. Sadiq khan [protected]

I opened education loan account with Axis bank few month back.At the time of opening account, bank agent took 3/4 copies of ECS mandate and 3 signed undated checks. Loan disbursement happened and I was expecting first EMI to go from my account.First EMI was deposited using check and I thought I am all set.Second EMI did not go through and I contacted manger that processed my loan- no response.They had not set ECS mandate.I hurriedly called their call center and they told me to make NEFT payment.I did that...few days after, I got SMS that my ECS mandate was rejected..then I called up call center
again and asked them if I can continue making payments using ECS since I don't have time to visit their branch and my loan amount is very small.They said yes.Every month, I pay my EMI on 2/3rd of month and my loan EMI due date is 7th.Every month I get SMS that my ECS mandate failed and I get calls from collection agents on 9th or 10th asking if I have made payment..This is stupidest way of "personal" banking where customers are left with guesswork and systems are so rigid in this digital world.

Sir mene kuch sips karwayi thi axis bank me uske baad unhone ne mujhe debit date nhi btayi aur mere account 10000 rupaye bt debit hone the 12000 isliye bank ne mere 600 rupaye kaat aur mene complaint kari to staff waalo ne aaj tk kuch nhi aur meri ab sips bhi bnd nhi kr rhe h mera brach yamuna vihar delhi 110094 me h aur waha ke manager ke behavior sahi nhi h

My name is krishan murari dubey and i have my salary account in axis bank malviya nagar jaipur. My account number is [protected]. My salary was transferred to my account on 6th sept in afternoon. On same day 6th sep.2018 on 9.04 pm i receive a massage that rs.23000 is debited from account, on 9.16 pm i receive another massage that rs.765 has been debited from account and on 9.20 pm i receive third massage on my mobile that rs.351 is debited from account.
Sir i did not receive any call or any otp for these unauthorized deductions. No any information is shared to anyone regarding card or account. At the same time i made call on axis bank ivr no.[protected] and file my complaint and my complaint number is 44627178 also visit thana sadar thana neb alwar for fir and submit the application and police department reply that it is none of our concern
I visit thana sadar, thana neb, thana kotwali, cyber cell for fir but no one file my application finally i meet our circle officer dr. Priyanka she helps me to file the application in kotwali thana alwar.

Sir it was my whole month salary and i am not able to survive without salary amount. Sir please help to recover the amount because it is the mistake of axis bank.

Sir
I was submit axis bank saving account form with all requirement documents and also deposit 10, 000/- at axis bank falakata near bsnl exchange, 735211 on 16/08/18 but account not opened till date and no correspondence initiated by bank.
So kindly necessary action may be taken this kind plz
Thanking you
Regard
Bheem singh
Mob [protected]
[protected]

I would like to inform you that i have submitted hard & soft copy for neft to operation head, pragati agral on sep 07, 2018 at 11 am.

After lots of follows still not done. This neft is the salary of our company of employee.

Always i do not receive proper feedback from the bank employee.

Very bad services.

Micr code:[protected]
Ifs code : utib0001878

Hi this is harish arulmani

One of my friend creadited 3000rs to my account and when i check to my account balance only 2312.69rs is been reflected, so i just called to axis bank customer care and spoke to a executive named ms. Ankita she said me that amount is been debited for my new debit card, then i asked why it is not gettong reflected in my bank statement she said that it will get reflected only by next week, i asked her why that much late for updating the bank statement then she connected the call to her superior mr. Subeer he first said that amount is been debited then he said me that amount is not debited. I didn't ask them for any refund or reason for debiting the amount i just asked them why it is not getting reflected in my bank statement for that he is saying me to check their software and also he said me that am a unknoweldged person

I have attached screenshot of my bank statement.

Hello, i want to bring into attention about a dispute transaction happened at axis bank. I had opened axis asap account online which is zero balance account. After opening this account, i had deposited some amount in the bank. As soon as i deposited amount. I found few transactions in the statement which i haven't even done myself and i am unable to withdraw cash using atm card due to insufficient funds. When i went to the branch they are saying that if you have the balance you must be able to withdraw the amount. And they are asking me to call customer care. I am also unable to reach customer care. Can anyone help me with this, please?

Branch details
Axis bank
Sinhgad road,
Pune

My name is rajan. S accont number is [protected], ihas been send all adar details and pan card details by mail and by hand was on 20/6/2017 last monday i went your atm to takemoney ithas not open so i visit your pattom trivandum branch they informed me your accont has double freezed becuase of adar not update i was given this all details by email was on 20/6/2017 by emai one ragam. [protected]@axisbankcom and by hand to your counter staff at trivndrum pattam branch also twodays before i given all details again still not opend today i visit atm to take cash same think is happend i was infrom to branch they saying opend this has been doned form centeral branch bombay. I want to clear this issue immediate effect and want to take my money

Branch manager also iwas informed this compliant but yet solved

Mam i have faced the some problem. I don't want to subscribe the one assist so please cancel the subscription and send me the money back.1899 rupees is deducted from my account end with no. 608508. Please please send the money back to the same account. Cancel the subscription of one assist and send the money back.
Yours regards,
Umar farook sadhik basha

Hi

I am really not satisfied with your customer service. Its been 3 months already that i am using your credit card but still not get any statement from the bank as you people have mentioned wrong date of birth which is not matching with my account, also you are not correcting it therefore i am not able to get my statement from internet. I have called 100 times also visited branch of shimla they are just pointing fingers on each other and no one is taking an action.
Also at the time of opening credit card account i have told a guy to not to do auto debit and i have been told that account it s not auto debit, today i found that it is an auto debit account.
I am going to close the account
Its a cheating you guys are doing to your customers.
Poor service
Poor customer interaction

Thanks
Richa sharotri

Hallo,

I have put neft trabsfer request on 07 Oct, 2018 for ₹80, 000 but today my account has been debited and amount is not credited to beneficiary.
Status of transaction is : your a/c has been debited and neft request has been posted to RBI
Receipt no: NJA1RX6X5151
Utr : AXMB[protected]

Request you to let me know the status for same and when it will be credited to beneficiary.

Respected sir
I am joint ac holder of your bank having ac no. [protected] with branch aruna asif ali road new delhi.

Last month i. E. On 02.07.2018 i came to notice that my above bank ac seized due to not submission of pan and adhar card of co applicant i. E. Ms sandhya rani @ sandhya singh. Same was rectified at home branch on 3/[protected]. And ac de-freeze accodingly. The ac was freeze knowingly on 01.08.2018 and some charge was deducted by bank as charge for delay payment of personnel loan. Which was not justify as i have sufficient amount in ac on that day.

Now same problem again take place on 01.09.2018 my ac freeze again and all emis have stopped.

Kindly look into the matter and refund my money which was deducted in the month of august 2018.
De-freeze my ac and pay me compassion of rs 1000000 (Ten lakhs) for this harassment as well as for not paying the due of various payments.
I never told before freeze of my ac

With regards

Ashok kumar singh
F-6 type iii
Police colony kalkaji
New delhi
[protected]
Email aksingh. [protected]@gmail.com

Dispute transaction date 23/05/2018 b1bpaycs.com[protected]us
Amount 2123.86 merchant category moto sir this wrong transaction, i am try any time toll free no [protected], complent
Registretion after bill send my moblie no.[protected] sir every bill me gst&late fees gst amount 90, late fees carge 500 late fees per gst 15.68, debit interest 87.12, any charge without my bill
Lic credit card bill allready paid, last paid 503 rupees
Please solution of my complaint.

Someone called me from axis bank. He was not fluent in malayalam. He spoke to me with mixed south indian language. I can't understand what he was saying. I thought it was a part of verification. After that rs 1899 is deducted from my account for one assisted service. My relationship number is 5199315. I don't want one assisted service. Please refund my money.
Thank you
Roshni francis