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Axis Bank Complaints & Reviews

2.6
Updated: May 25, 2026
Complaints 13015
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Axis Bank reviews & complaints page 316

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V
VLPrasanthi
from Chennai, Tamil Nadu
Oct 2, 2018
Resolved
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Address: 560071

Hi,

I visited koramangala 8th block branch lin march 2017 and submitted application to close my savings account. I was told that it will be done in a week and i need not have to do anything further. I stopped using the number associated to that account. So i had no clue that the account is still not closed. Recently i was going through my emails and found that i have been receiving e - mails warning about low balance. I have no proof with me that i submitted the closing request, i also submitted my atm card in the branch. Please do the needful.
Nov 7, 2018
Complaint marked as Resolved 
Axis Bank customer support has been notified about the posted complaint.
Verified Support
Oct 03, 2018
Axis Bank Customer Care's response
Hi, sorry for the inconvenience. Please provide us your registered contact details through the inbox. We will get back at the earliest. Regards, Team Axis Bank.
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    S
    from Bengaluru, Karnataka
    Oct 2, 2018
    Resolved
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    Resolved

    Address: Bellary, Karnataka, 583201

    Hi, i am satyendra kumar jaiswal workingnin indian railway at hospet, karnataka. I have applied for personal loan in axis bank hospet branch, karnataka on 11 sep 2018 through your representative sathish but still i have not any sanction or any clear messenge about my application this message is hope for me that any action will be taken. Thanks.
    My mobile no. [protected]
    Email id s. [protected]@ gmail.com
    Nov 3, 2018
    Complaint marked as Resolved 
    Axis Bank customer support has been notified about the posted complaint.
    Verified Support
    Oct 03, 2018
    Axis Bank Customer Care's response
    Hi, we request you to share the application number via DM to check and assist you. Sorry for the trouble. Regards, Team Axis Bank.
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      B
      Bhatia Naresh
      from Agra, Uttar Pradesh
      Oct 2, 2018
      Resolved
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      Resolved

      Address: New Delhi, Delhi, 110018

      I and with my all three family members hold savings account, demat account in your vikas puri branch, new delhi for the last several years. Till about two years back, we were satisfied with the services of bank. But for the last two years, i am not getting proper services. We were having about 75 to 80 lakhs investment in this branch.
      But after not getting proper services, i had no other option but to withdraw as many as funds from your this branch. Last time, due to negligency on the part of the staff, i had a loss of about rs.1300 which was compensated to me. Now recently when i submitted my dri slip, i was phoned up that my signatures do not tally and visit the branch. At that time, my wife was admitted in action cancer hospital for chemotherapy and i cud not visit the same day. I phoned up ms. Nidhi and in response, she told me that last time also we were to pay the compensation to you, this time you visit personally. Just by my visiting and signing the slip again, it was approved whereas there was no mismatch in my signatures. She was talking to me as if they have obliged me by paying compensation. It was a serious lapse on the part of your staff and my dri was found lying with the cheques clearing lot and nobody had bothered to see my request slip and to phone me up. Anyway that was settled.
      Now myself and my wife have been issued three credit cards and two debit cards without our consent/authorisation. Credit card nos. Are [protected] and in the name of my wife [protected], [protected]. My simple query is how these cards have been issued without our consent.

      We are senior citizens and we cannot correspond with the banks so frequently.

      Will wait for your reply. My mobile no. Is [protected]
      Nov 11, 2018
      Complaint marked as Resolved 
      Axis Bank customer support has been notified about the posted complaint.
      Verified Support
      Oct 03, 2018
      Axis Bank Customer Care's response
      Hi, sorry for any inconvenience. We are here to help! Pls DM us your registered contact details and we will get back to you at the earliest. Regards, Team Axis Bank.
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        B
        Banwarilal Gadodia
        from Bengaluru, Karnataka
        Oct 2, 2018
        Resolved
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        Resolved

        Address: 560100
        Website: axis bank

        I have received new chip based debit cards as replacements. Last 15 days i have been trying to log in to their website and everytime i get a message session expired. On searching google for axis bank it shows various options but none of the solves my purpose. I am not able to find the process of activation of these cards.
        Thus their website is humbug and not userfriendly.
        When last time i went to their branch in electronic city, the printer was not working, so i had to visit again. They do not keek stand by printer also.
        The bank is situated on first floor and the lift is not working for more than 3 years now but nobody bothers. I am of age 72 and find difficult to climb stairs my wife cannot climb at all, the account is in her name primarily.
        For every damn thing they are charging like sms, documents etc.

        Instead of wasting time of customers why they themselves become customers and try to do all operations on all these above.
        Nov 3, 2018
        Complaint marked as Resolved 
        Axis Bank customer support has been notified about the posted complaint.
        Verified Support
        Oct 03, 2018
        Axis Bank Customer Care's response
        Hi, we request you to visit your branch and our executive will assist you. Sorry for the trouble. Regards, Team Axis Bank.
        Verified Support
        Oct 03, 2018
        Axis Bank Customer Care's response
        Hi, thank you for reaching out. We request you to elaborate details of branch visited, along with your number. We are here to help! Regards, Team Axis Bank.
        Hi am vinod my demat AC no 14644536. I request ed to closer twice. And with salary account they taken general sign with out my knowledge they open demat. But still last six years I request twice closer still it is not closed.

        If we are going for closer the are sending different branch. And
        Account [protected] account band Karo parmar Nikunjrajsinh Udesangbhai
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          A
          Abhilasha Rathore
          from Nagram, Uttar Pradesh
          Oct 2, 2018
          Resolved
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          Resolved

          Address: Varanasi, Uttar Pradesh, 221007

          I am so upset i used my china bank card which supports union pay and your bank accepts. I tried withdrawing amount but my transaction failed and amount deducted. I used your atm for urgent work and now i am out of cash.

          Your customer care says 2 hrs to 24 hours it's been 3 days i am so frustrated whine to borrow money in such situation.

          Please help to look into this

          My bank is ever right bank china

          Thanks
          Abhilasha
          Nov 8, 2018
          Complaint marked as Resolved 
          Axis Bank customer support has been notified about the posted complaint.
          Verified Support
          Oct 03, 2018
          Axis Bank Customer Care's response
          Hi, sorry for the inconvenience caused. We are here to help! Please inbox us your registered contact number and we will get back shortly. Regards, Team Axis Bank
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            P
            Pallavishekar06
            from Bengaluru, Karnataka
            Oct 1, 2018
            Resolved
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            Resolved

            I have been submitting all documents they have been asking from past 3months, frustrated waiting from 3months still providing documents till date.
            Latest crap from this bank is I submitted my latest EC for plot purchase on like 15days back when they asked.
            Today when they promised to credit the loan amount. representative calls me and says they need latest EC.
            This is a vicious cycle this bank is been on from past 3months.
            I have submitted ECalone as latest copy at least thrice already. This is the single most worst bank.
            Please don't ever apply for loan from this bank unless you only want to love providing all sort of new list of documents they come up with every day. Literally it's been 3months and counting to get just 6lakh loan from this crappy bank.
            Guys please save your self some time and apply in other bank, .
            Oct 1, 2018
            Complaint marked as Resolved 
            No steps have been taken to resolve
            Axis Bank customer support has been notified about the posted complaint.
            Oct 01, 2018
            Updated by Pallavishekar06
            It's not been resolved but marked as resolved very good
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              J
              Jksingh1510
              from Dehra Dun, Uttarakhand
              Oct 1, 2018
              Resolved
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              Resolved

              Address: Allahabad, Uttar Pradesh

              My approved credit card was sent to my local address via bluedart twice. But bluedart company was unable to supply the same card in my address while i reached at bluedart office but they denied to give by hand and they returned the same to axis bank.
              Password of the same card is received in same address via other couriers.
              Now the axis bank is ready to debit the charges of credit card without providing any facility or card.

              So u r requested to debit the charge after providing the card and facility.
              Nov 2, 2018
              Complaint marked as Resolved 
              Axis Bank customer support has been notified about the posted complaint.
              Verified Support
              Oct 01, 2018
              Axis Bank Customer Care's response
              Hi, we are here to help ! Please DM us your registered contact number and we will get back shortly.
              Regards, Team Axis Bank
              Hi sir,

              This is sivaprasad.my credit card number ending with.. ***1077..I need settlement sir because I loss my job from last one year day by day I am getting more problems..I future also my situation same please try to understand my problems please give me settlement 20000.
              Rs.i will pay one time.
              Axis Bank Customer Care's response, Oct 3, 2018
              Verified Support
              Hi, we are here to help ! Please DM us your registered contact number and we will get back shortly.
              Regards, Team Axis Bank
              Axis bank mobile apps not working.Always showings update yours 12month old mpin.Reinstal apps many times showing “sorry we are unable this time”
              Complaints to customer care many times but no relief
              Dr.R.S.Asopa
              [protected]
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                B
                Baiju Sah
                from Ludhiana, Punjab
                Oct 9, 2018
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                Address: Sitamarhi, Bihar, 843302

                A/C NO. - [protected]
                A/C HOLDER- BAIJU SAH
                BR. - SITAMARHI
                उपरोक्त खाता संख्या को बंद करने हेतु शाखा कार्यालय सीतामढ़ी में 24 फरवरी 2018 को क्लोजर फॉर्म तथा आवश्यक धनराशि जमा करने के बावजूद भी अभी तक उक्त खाता बंद नहीं हो पाया है! क्यों? माननीय उच्चतम न्यायालय के निर्देशानुसार सभी बैंक खाता में आधार अनिवार्यता खत्म करने के उपरांत, सीतामढ़ी शाखा के पास ऑनलाइन अथवा ऑफ़लाइन आधार लिंक हटाने का कोई विकल्प उपलब्ध नहीं है तथा विगत कुछ दिनों से परेशान किया जा रहा है! उपरोक्त खाता संख्या को बंद करने हेतु आवश्यक धनराशि जमा करवा लिया गया परंतु खाता बंद नहीं किया गया! बार बार रिमाइंडर करने के बावजूद परेशान किया गया! कारण इसके मेंटेनेंस फीस में बढ़ोतरी हो गई है, लेकिन खाता बंद नहीं हुआ! आधार हटाने के लिए परेशान किया जा रहा है!
                Axis Bank customer support has been notified about the posted complaint.
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                  V
                  Vivekanand A
                  from Mumbai, Maharashtra
                  Oct 1, 2018
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                  Address: Thane, Maharashtra

                  Today morning at around 5:45 i went to axis bank atm located at cidco bus stop thane. As i was entering the atm the siren went off. I was shocked and exited the atm before making any withdrawal. What needs to be done in such a case as it was very embarassing. Never faced any issue with any other bank atms ever. I am an axis bank account holder. I have decided to close my account due to this embarassnent
                  Axis Bank customer support has been notified about the posted complaint.
                  I have moved to Malaysia from India where I will get my salary on 7th of every month. So it would be helpful if you change EMI date from 5th to 10th for hassle free deductions.

                  Loan Account Number: PPR[protected]
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                    S
                    sand0606
                    from Delhi, Delhi
                    Sep 30, 2018
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                    Address: Gautam Buddh Nagar, Uttar Pradesh, 201308

                    Axis Bank Team,

                    I am a credit card holder of axis bank, card number - [protected] Neo Master Card.

                    I have raised a request for a refund of internet charged in my current statement last week. But as per the representative I got confirmation within two working days and still I can't get any confirmation message or email till now.

                    Please look into it and try to resolve as possible.

                    Also i request you to kindly please arrange a confirmation call once it is done.

                    Thanks.

                    Regards,

                    Sandeep Kaushik

                    Mob. [protected]
                    Axis Bank customer support has been notified about the posted complaint.
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                      S
                      shailesh@123rathod
                      from Roha, Maharashtra
                      Sep 29, 2018
                      Resolved
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                      Resolved

                      Address: Bhavnagar, Gujarat, 364001

                      Sir.ac no [protected]
                      Mo [protected]
                      I have open axisbsnk online account asap on date 14/09/2018 and i have not selected debite card issue opption but bank issue card and charge. 354 rupees debited my account. I have complain 16/09/2018 account close but no replies me and not close my account and not credit card change my account so ply. Solve my problem and reply me
                      Oct 30, 2018
                      Complaint marked as Resolved 
                      Axis Bank customer support has been notified about the posted complaint.
                      Verified Support
                      Sep 29, 2018
                      Axis Bank Customer Care's response
                      Hi, the physical debit card was issued basis your selection made while opening Axis ASAP account. We regret we will be unable to reverse the fees. Regards, Team Axis Bank
                      Sep 29, 2018
                      Updated by shailesh@123rathod
                      Sir I have not selection device card issues option . Send me proof
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                        @bhijais
                        from Surat, Gujarat
                        Sep 29, 2018
                        Resolved
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                        Resolved

                        Address: Rajkot, Gujarat, 360001

                        Kindly refer to the above mentioned subject.

                        2. In this connection, this is to inform you that i got the axis bank lic credit card. I have paid the lic premium of rs. 24, 995/- from this card on 02.08.2018 and the payment of credit card bill of rs. 25, 000/- paid on 09.09.2018 which is 3 days before the due date of the bill. The message of successful payment of credit card received in my mobile number on same day.

                        3. Further, i want to attract your attention that my next bill is generated in october month and the debit interest of rs. 1838.82/- and gst of rs. 330.99/- charged by your bank. I don’t understand why you levied such charges instead of i have paid full amount of my bill and before the due date.

                        4. Therefore, you are requested to delete the charges levied by your bank and do the needful at the earliest.

                        Thanking you.

                        Yours faithfully,

                        (Abhinav jaiswal)
                        Mob.: [protected]
                        Oct 30, 2018
                        Complaint marked as Resolved 
                        Axis Bank customer support has been notified about the posted complaint.
                        Verified Support
                        Sep 29, 2018
                        Axis Bank Customer Care's response
                        Hi, the charges levied in your card account are applicable as per the schedule of charges. Sorry for the trouble. Regards, Team Axis Bank
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                          D
                          divya_arora
                          from Ludhiana, Punjab
                          Sep 29, 2018
                          Resolved
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                          Resolved

                          Address: Ludhiana, Punjab, 141001

                          Sir

                          Its's only 500/- per instance, then why it had to be deducted as 1500/- plus amount???
                          If ecs is going to be 10 times a day then you will debited the amount as 500 one time*10??? What rubbish is this, close my account if you will continue doing that disgusting things again and again.
                          I am writing here not for clearification of the funds deducted by you, i just want that one time deduction is 500/- so charge that for 2 emi's bouncing and rest payments which are forcefully deducted by you refund me as soon as possible otherwise close my account immediately. So much harassment.

                          That's it.
                          Nov 2, 2018
                          Complaint marked as Resolved 
                          Axis Bank customer support has been notified about the posted complaint.
                          Verified Support
                          Sep 29, 2018
                          Axis Bank Customer Care's response
                          Hi, we are here to help ! Please DM us your registered contact number and we will get back shortly.
                          Regards, Team Axis Bank
                          Sep 29, 2018
                          Updated by divya_arora
                          [protected] is my registered contact number
                          Dear Sir very sad to say that my acount no is [protected] shehla international many time when i go to widhrawl in bank then they surrendered old expire bundle of ten rupees .. if i react that mr yusuf on branch talk rudely .
                          very rudely ..directly he abuse the customer .
                          Personal loan id no.8885558 please approval
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                            N
                            navneet bharti
                            from Delhi, Delhi
                            Sep 28, 2018
                            Resolved
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                            Resolved

                            Address: 110095

                            I have a loan account with axis bank i. E. Ppr[protected]. Its emi due date is 10 of every month. At the time of signing documents i told him that i want due date on 1st of every month. But he set the due date 10th of every month. Its is requested to arrange the due date 1st of every month.

                            I telephonically contacted them many time but they did not resolve my problem. If my problem is not resolve i will transfer my balance amount in any other bank.

                            Please help me as soon as possible.

                            Navneet bharti
                            [protected]
                            Nov 2, 2018
                            Complaint marked as Resolved 
                            Axis Bank customer support has been notified about the posted complaint.
                            Verified Support
                            Oct 01, 2018
                            Axis Bank Customer Care's response
                            Hi, we request you to refer the link https://bit.ly/2wK231L for more information on the same and one of the executives will help you. Regards, Team Axis Bank.
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                              E
                              Emmran Ahmed
                              from Chennai, Tamil Nadu
                              Sep 28, 2018
                              Resolved
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                              Resolved

                              Address: 743126

                              I am suffering from fraud transaction on credit card dated 2nd january 2017, went to see movie at pvc, and had some snacks my card limit was 35000 but after 2 days got sms all my limit is finished it was auto debit from my ac next billing made purchase & stop paying, & card no.
                              [protected]
                              Hafiz md faizan, made complaint letter in bhatpara branch also complained to customer care got reply, but till date i m facing problems
                              Nov 1, 2018
                              Complaint marked as Resolved 
                              Axis Bank customer support has been notified about the posted complaint.
                              Verified Support
                              Sep 28, 2018
                              Axis Bank Customer Care's response
                              Hi, thanks for writing in. Here is a link that will give you more information on this topic - https://bit.ly/2OX1KIe Regards, Team Axis Bank.
                              Thanx 4 giving me reply on this, plz provide me what to do, I am suffering heart disease and diabetes too, irritating phone call making me more sick,
                              I haven't done wrong but still feeling treated like I am bad guy, plz resolved to that
                              (Priority customer) again do like that
                              Axis Bank Customer Care's response, Sep 29, 2018
                              Verified Support
                              Hi, we request you to refer the link https://bit.ly/2NJKKFo and raise a dispute for the same. Regards, Team Axis Bank.
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                                A
                                Anandraj198
                                Sep 28, 2018
                                Resolved
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                                Resolved

                                Address: 600017

                                Hi,
                                I am out of india, and i couldn't contact the bank customer care for my issue.
                                I made an international fund transfer using outward remittance (10-sep-2018), this is the 3rd time i am doing.
                                The transaction status is successful for the past one week, but the beneficiary didn't receive the fund yet.

                                I received the swift copy.

                                Email subject as:
                                Axis bank eforex services : 0741rmi1801878_103_swift_copy

                                Bank operation code:
                                Cred

                                Transaction details

                                Reference id:
                                [protected]

                                Transaction type:
                                Outward remittance

                                Can you kindly check and help me to make the transaction complete at the earliest?

                                Regards,
                                Anandaraj
                                Anan. [protected]@gmail.com
                                Oct 31, 2018
                                Complaint marked as Resolved 
                                Axis Bank customer support has been notified about the posted complaint.
                                Verified Support
                                Sep 28, 2018
                                Axis Bank Customer Care's response
                                Hi, thank you for reaching out. Please DM us your registered contact number. We are here to help! Regards, Team Axis Bank.
                                Sep 28, 2018
                                Updated by Anandraj198
                                My Registered Number is [protected], But I am not in India, Please mail to anan.[protected]@gmail.com for any clarification related to this issue.

                                Regards,
                                Anand
                                My Registered Number is [protected], But I am not in India, Please mail to anan.[protected]@gmail.com for any clarification related to this issue.

                                Regards,
                                Anand
                                Axis Bank Customer Care's response, Sep 28, 2018
                                Verified Support
                                Hi, we request you to share the swift copy to check the same. Thanks for writing in. Regards, Team Axis Bank.
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                                  C
                                  chauhan_pankaj23
                                  from Bengaluru, Karnataka
                                  Sep 28, 2018
                                  Resolved
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                                  Resolved

                                  Address: 560011
                                  Website: [email protected]

                                  I registered complaint to demat team via mail as i can't reach through call from last one year but still they didn't closed it and deducting amount from my account and i filled account closure request form visited bank by travelling 45 kms 03 months before but still that account was not closed and deductions are happening again neither you have a good customer supportive team this account is opened by my company so i cant closed it otherwise i never open your fraud bank account no customer care no proper communication team.

                                  How government authorising your banks in indian market who are looting people earnings.
                                  Oct 30, 2018
                                  Complaint marked as Resolved 
                                  Axis Bank customer support has been notified about the posted complaint.
                                  Verified Support
                                  Sep 28, 2018
                                  Axis Bank Customer Care's response
                                  Hi, we are here to help! Please DM us your contact number and we will get back shortly. Regards, Team Axis Bank.
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                                    M
                                    mukesh68f
                                    from Moradabad, Uttar Pradesh
                                    Sep 28, 2018
                                    Resolved
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                                    Resolved

                                    Dear sir,
                                    I have recharge a mobile ([protected]) for rs 186 online through my axis mob app as on 26 sep 18. During make a payment i have select recharge option. The recharge amount has been debited from my a/c. The same amount has been received in above mentioned mob number but as top-up voucher. Then i have called the related network provider. Network provider told me that contact you payment provider. Then i have called to your customer care executive. The customer care executive have replied me that we can't tell about this type of txn. The bank can't make a mistake.
                                    Sir, i have sent a pic of my txn detail. I request you that pls check my txn and tell me where is mistake?
                                    Thanks
                                    Oct 29, 2018
                                    Complaint marked as Resolved 
                                    Axis Bank customer support has been notified about the posted complaint.
                                    Verified Support
                                    Sep 28, 2018
                                    Axis Bank Customer Care's response
                                    Hi, we request you to visit the following link: https://bit.ly/2eGTXyD and raise a dispute for said transaction. Sorry for the trouble. Regards, Team Axis Bank.
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                                      Partho Sarathi
                                      from Kolkata, West Bengal
                                      Sep 28, 2018
                                      Resolved
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                                      Address: Deoghar, Jharkhand, 814112
                                      Website: axisbank.com

                                      We wanted to open a current account and submitted all our documents on 21st august, 2018 with axis bank.

                                      Company name : toolslick technologies (Opc) private limited

                                      Branch location : deoghar, jharkhand

                                      We have been to the branch several times and were always assured that the account would be opened on "wednesday", that we would get an sms. Several such wednesdays have passed and the branch is of no real help.

                                      Please help me out as i have tried everything on branch level but still struggling to get it done.
                                      Oct 31, 2018
                                      Complaint marked as Resolved 
                                      Axis Bank customer support has been notified about the posted complaint.
                                      Verified Support
                                      Sep 28, 2018
                                      Axis Bank Customer Care's response
                                      Hi, we are here to help! Please DM us your contact number and we will get back shortly. Regards, Team Axis Bank.
                                      Oct 13, 2018
                                      Updated by Partho Sarathi
                                      I haven't been contacted yet. I sent my contact info to you guys through the messages section of consumer complaints on September 29.

                                      Nor has the bank contacted me.

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                                        sourav94
                                        Sep 28, 2018
                                        Resolved
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                                        Address: Kolkata, West Bengal, 700034

                                        Hi axis bank ceo,

                                        My account number is [protected] (Gandhinagar branch).

                                        Unfortunately, my company is having a salary account with your bank.
                                        On 25th sep night i deposited 1000inr in this savings account and after that my balance was showing 164.74 which was supposed to be 1021.64inr.

                                        I immediately reported to the customer care executive and they lodged a complain and gave the sr no: 45085357.
                                        They told me that they will get back to me in 2 days.

                                        After 2 days i asked for a status update for the sr raised. They gave me a new sr no: 45124150 and told me the amount have been blocked as lien amount.

                                        Tell me why my amount will be blocked without prior notification and without my authorization?

                                        Its pain for customers likes us.

                                        If i am not getting my money cleared i will be posting this to all websites and will be taking this to consumer court soon.
                                        Nov 2, 2018
                                        Complaint marked as Resolved 
                                        Axis Bank customer support has been notified about the posted complaint.
                                        Verified Support
                                        Sep 29, 2018
                                        Axis Bank Customer Care's response
                                        Hi, we wish to inform you that our team is still working on your concern via reference number 45124150 on priority and will get back to you shortly. Appreciate your patience in the interim. Regards, Team Axis Bank
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