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Axis Bank Complaints & Reviews

2.6
Updated: Dec 8, 2025
Complaints 13002
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Axis Bank reviews & complaints page 323

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S
Shashank Patwardhan
from Mumbai, Maharashtra
Aug 27, 2018
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Address: Mumbai City, Maharashtra, 400104

Dear sir

My name is shashank kalidas patwardhan, resident of republic of india / maharahstra / mumbai

Self has availed a personal loan from axis bank (Account number [protected]) due to some unavoidable circumstances i have missed my paying the emi for the month august, resulting to which the recovery agents have started harassing me, in spite of telling them that the emi would be paid along with your penalty charges, in spite of this they have not stopped calling and started sending their recovery agents to the residence with a prior intimation of a phone call, this kind of behaviour has resulted to me suffering from mental harassment

Also let me bring to your notice the bank is not suppose to harass their clients on bank holiday yet their agents left no stone unturned and kept on harassing me

I would like your intervention and let axis bank know this kind of a in human behaviour is not acceptable

Thanking you

Yours sincerely

Shashank kalidas patwardhan
Oct 11, 2018
Complaint marked as Resolved 
Axis Bank customer support has been notified about the posted complaint.
Verified Support
Aug 27, 2018
Axis Bank Customer Care's response
Hi, Sorry for the trouble. We request you to make the complete payment to avoid collection calls. Regards, Team Axis Bank
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    Sampes23
    Aug 27, 2018
    Resolved
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    Hi,

    My name is suman, recently i have received a credit card bill of 1 lakh (Against personal loan). Whenver i am asking for loan documents (Agreement copy) axis bank is not providing with my document. If i login with my axis bank account i do not see any loan pending or loan accounts., which create a lot of suspense to the loan conditions. I have made complains many time but nothing happend so far. As per the axis bank customer care my loan number is [protected].
    Looking for your immediate attention and reply towards my issue.

    Regards,
    Sep 27, 2018
    Complaint marked as Resolved 
    Axis Bank customer support has been notified about the posted complaint.
    Verified Support
    Aug 27, 2018
    Axis Bank Customer Care's response
    Hi, thank you for reaching out. Please DM us your registered contact number. We are here to help! Regards, Team Axis Bank.
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      Mukesh Us
      from Bengaluru, Karnataka
      Aug 25, 2018
      Resolved
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      Resolved

      Please don't go with axis bank fast tag.in my case, they have not even send any information on the kyc updation on my account, now when i called the customer care for the issue of recharging my account, and got a response as i belong to non kyc category and the monthly limit is 1000. And to update it, i will have to visit the branch.

      I am in the middle of a journey towards my native and i want to recharge it for 700 urgently, that also i am unable to do it now coz of it and left me on the national highway.

      Pathetic service. If they would have communicated atleast via an alert, i would have done it before my journey plan.

      Please don't go for it and such a pathetic customer service : (
      Sep 29, 2018
      Complaint marked as Resolved 
      Axis Bank customer support has been notified about the posted complaint.
      Verified Support
      Aug 27, 2018
      Axis Bank Customer Care's response
      Hi, as per RBI guidelines on KYC norms, customer identification documents are to be periodically updated in the bank’s records, in addition to the KYC carried out at the time of opening the account to avoid any restriction being placed in the account. We request you to arrange for the needful to activate your account. Sorry for the trouble. Regards, Team Axis Bank
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        S
        Simran Chhabra
        from Delhi, Delhi
        Aug 24, 2018
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        This is to inform axis bank that hey should stop exploiting people like this.
        I have two accounts link to the same customer id[protected] and have been maintaining money in my accounts which is close to 20000. I was out of india for 3 months and now when i am back i can see that close to are 2000 has been deducted from account. I called the customer care and they are i need to maintain the balance in my account ending with 70 not in the account ending with 87.
        This is how axis bank is minting money.
        I want my money back.
        Axis Bank customer support has been notified about the posted complaint.
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          विजय रत्नाकर भोसले
          from Pune, Maharashtra
          Aug 24, 2018
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          Address: Pune, Maharashtra, 411038

          I have a loan from your bank. But due to medical emergencies not able pay emi on time.. On this time i am paying all payments time to time but your collection exe. (Aparna kamble and mr. Mohsin) using abusive languages to me and my wife. I have all screenshots of messeges and call recordings... Now i am decided to police station and lodge a compliant against this executives and bank
          +1 photos
          Axis Bank customer support has been notified about the posted complaint.
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            Kartik Chandwania
            from Pune, Maharashtra
            Aug 23, 2018
            Resolved
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            Address: Pune, Maharashtra, 411041

            Hi Team,

            My name is kartik chandwania and i was using a credit card from your bank in year 2008.

            I am looking to do a settlement i can pay rs - 10000/- to clear of my due.

            Below are the details that i have of my credit card.

            Account number: [protected]
            Date opened: 06/02/2008
            Name: kartik chandwania
            Pan number: ahapc7324a
            Dob:02/11/1985

            Kindly check if this can be settle or please let me know the correct contact details of dept that i can contact.

            My Contact Details are
            +91 [protected]
            +91 [protected]

            You can contact me any time after 3 PM.

            Thanks,
            Kartik Chandwania
            Sep 24, 2018
            Complaint marked as Resolved 
            Axis Bank customer support has been notified about the posted complaint.
            Verified Support
            Aug 24, 2018
            Axis Bank Customer Care's response
            Hi, we request you to reach out to our Phone Banking Centre on [protected]/[protected] and our executive will assist you in this regard. Sorry for the trouble. Regards, Team Axis Bank.
            How to unblock axis bank visa debit card

            existing credit card account - Comment #3191530 - Image #0
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              Rekha Divvi
              from Calicut, Kerala
              Aug 23, 2018
              Resolved
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              Address: Hyderabad, Andhra Pradesh, 500046

              I have ordered 2 products worth rs. 500 from amazon on 14th august. Money has been deducted from my account but product order is not placed. I have spoken to amazon customer service about the money deduction. But they told that it is an issue from bank side and the amount was stuck in gateway. So please check the issue of refund of money into my account.
              Sep 23, 2018
              Complaint marked as Resolved 
              Axis Bank customer support has been notified about the posted complaint.
              Verified Support
              Aug 23, 2018
              Axis Bank Customer Care's response
              Hi, we are here to help ! Please share with us your registered contact details. We will revert shortly. Regards, Team Axis Bank.
              Please check the issue

              I am complaining about money deduction. - Comment #3190892 - Image #0
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                M
                MDeepala
                from Bengaluru, Karnataka
                Aug 23, 2018
                Resolved
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                Address: 560076

                I have been complaining (By visiting personally to the itpl branch - whitefield - bangalore) saying that i am not receiving otps in my cell phone inbox for any online transactions i make - i am only using ' on call otp'.

                I wonder why this is not resolved. Every time i go the bank they say otps are generated without any issues... But i never said otp's are not generated... I am saying that i do not receive them.

                I am receiving otps from all other portals - expect from axisbank.

                Today when i have visited the branch again, i am asked to produce the evidence that otps are not generated... Seems they need screen shot of my messages on phone... This is ridiculous... How can i share the screen shot of all the messages that i do not want to share with all? There may be some personal messages which i do not want to share...!!! And i wonder why they not believing me when i say otps are not received??? The way i am treated in the branch (By mr. Manoj - acting branch manager - [protected]@axisbank. Cm) is very bad and sad. Instead o[censored]nderstanding the issue and pains customer is going through the way he was talking is not at all acceptable. Should he be given any training in talking to customers??? May be it is an opportunity for improvement.

                This issue is lingering for a looooong time... High time for someone to intervene and resolve this issue.

                Please make sure that someone who has competency to understand and resolve this issue to talk to me. I can provide all the details. Thank you.

                Regards,
                Murali deepala
                [protected]
                Sep 23, 2018
                Complaint marked as Resolved 
                Axis Bank customer support has been notified about the posted complaint.
                Aug 23, 2018
                Updated by MDeepala
                Manager's name is Abhijeet and not Manoj...my bad.
                Verified Support
                Aug 23, 2018
                Axis Bank Customer Care's response
                Hi, we request you to confirm the transaction details for which the OTP is not received. Regards, Team Axis Bank
                I placed an order on Myntra app on 11 Aug, 2018 and cancelled it in sometime. The refund has already been initiated from Myntra app but i haven't recieved the amount yet. The bank has not processed the amount in my account. Please refund the amount asap and see into this seriously.
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                  K
                  Koml Sareen
                  from Rewari, Haryana
                  Aug 23, 2018
                  Resolved
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                  Address: Gurdaspur, Punjab, 143519
                  Website: www.consumercomplaints.in

                  My mom has govt salary account in ur bank (Dhariwal branch, punjab). She want to withdrawl some money. But bank staff is not supporting her. They are saying without cheque book they cant give money to her. Then she ask to issue cheque book.. They said they already couriered cheque book and atm card.. But we didnt receive.. Is it compulsary we have cheque book to get our money.. We are very disapointed from ur bank and specially from staff.
                  Sep 23, 2018
                  Complaint marked as Resolved 
                  Axis Bank customer support has been notified about the posted complaint.
                  Verified Support
                  Aug 23, 2018
                  Axis Bank Customer Care's response
                  Hi, we are here to help! Please dm us your registered contact number and we will get back shortly. Regards, Team Axis Bank.
                  They called me and told it was for verification and directly dey deducted money so I want refund of 1800/- without our knowledge how can they deduct such a huge amount and dey told dey Wil send some number via email but I dint receive anythg of dat sort it's scam Nd spoiling bank name as well
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                    K
                    kanuj74
                    from Dharmsala, Himachal Pradesh
                    Aug 23, 2018
                    Resolved
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                    Address: Gurgaon, Haryana, 120001
                    Website: www.axisbank.com

                    Axis bank — account blocked and debit frozen

                    I am writing this message to bring to your knowledge that my a/c no. [protected] is frozen. I am out of city from last two years. And not able to maintain minimum balance in my account. I want to reopen my bank account again. I am currently in banglore and i cannot reach bank to discuss this thing in personal. Humbly requesting to please activate my account so that i will initiate the funds transfer to my account.

                    I will be highly thankful.

                    A/c no.[protected]
                    Branch: gurgram utib0003134

                    Regards
                    Anuj kumar
                    Sep 23, 2018
                    Complaint marked as Resolved 
                    Axis Bank customer support has been notified about the posted complaint.
                    Verified Support
                    Aug 23, 2018
                    Axis Bank Customer Care's response
                    Hi, we are here to help ! Please inbox us your contact number and we will get back shortly. Regards, Team Axis Bank.
                    Aug 23, 2018
                    Updated by kanuj74
                    [protected]
                    Verified Support
                    Aug 23, 2018
                    Axis Bank Customer Care's response
                    Hi, as per RBI guidelines on KYC norms, customer identification documents are to be periodically updated in the bank’s records, in addition to the KYC carried out at the time of opening the account to avoid any restriction being placed in the account. We request you to arrange for the needful to activate your account. Sorry for the trouble. Regards, Team Axis Bank
                    [protected]
                    [protected]
                    Dear Team,

                    This is sathish my account number is [protected] recently I activated my account and changed it to salary account.

                    My company is tried to credit the salary in account however my account is under 'CREDIT FREEZE' hence salary is not credit in my account.

                    Please assist to clear the issue.
                    Axis Bank Customer Care's response, Aug 24, 2018
                    Verified Support
                    Hi, We wish to inform you that your account number 9110xxx185583 is active. Regards, Team Axis bank.
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                      Veera cholan
                      from Chennai, Tamil Nadu
                      Aug 22, 2018
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                      Address: Chennai, Tamil Nadu, 600100

                      I have been complaining about the consolidated charges been deducted from my account, but there was no intimation or agreement that they will charge like this, i have opened a salary account offered by office payroll team. Opened by axis bank agent only, he said there will be no charges and no limits withdraw from other banks atms etc,. Like this he said. But after 3 months the consolidated charges debiting started. Till now they they had taken around 3400 as charges with in 9 months.. This is nonsense thing for a salary account.
                      I have contacted the person who gave me the account opening kit, but also he said i dont know about it, and told that need to contact branch.
                      Till date there no response from them.
                      Can anyone help me on this.
                      My cus id :[protected]
                      Sep 23, 2018
                      Complaint marked as Resolved 
                      Axis Bank customer support has been notified about the posted complaint.
                      Verified Support
                      Aug 22, 2018
                      Axis Bank Customer Care's response
                      Hi, we are here to help ! Please inbox us your contact number and we will get back shortly. Regards, Team Axis Bank.
                      सर,
                      मेरा खरीब 2017 का पर्िमियम कोटन का काट लिया ह और कलेम नही दिया ह तथा बरान्च वाले सन्तोषजनक जवाब नही देते ह अतःनिवेदन ह की फसल खराबे का कलेम दिया जाय

                      धन्यवाद

                      salary account/ consolidated charges - Comment #3190452 - Image #0
                      salary account/ consolidated charges - Comment #3190452 - Image #1
                      Axis Bank Customer Care's response, Aug 23, 2018
                      Verified Support
                      Hi, we are sorry to hear that. Please share us your registered contact details and we will get back soon. Regards, Team Axis Bank.
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                        bhawnaravigupta
                        from New Delhi, Delhi
                        Aug 22, 2018
                        Resolved
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                        Address: New Delhi, Delhi, 110058
                        Website: axis bank credit card

                        Dear sir,

                        I have complaint axis bank credit card after 2 months my credit card account (19899/-) amount has been deduted. I have purchase online item but the transation is failed and deduted amount on my axis bank credit. Last month i have pay 3400/- why am pay this amount u have deduted amount on my account. Please settle my amount on my credit card.

                        Thanks
                        Bhawna
                        Sep 25, 2018
                        Complaint marked as Resolved 
                        Axis Bank customer support has been notified about the posted complaint.
                        Aug 22, 2018
                        Updated by bhawnaravigupta
                        Dear Sir,

                        I have complaint Axis bank Credit card after 2 months my credit card account (19899/-) amount has been deduted. I have purchase online item but the transation is failed and deduted amount on my axis bank credit.last month i have pay 3400/- why am pay this amount u have deduted amount on my account. please settle my amount on my credit card.

                        Thanks
                        Bhawna
                        Verified Support
                        Aug 22, 2018
                        Axis Bank Customer Care's response
                        Hi, we are here to help ! Please share your registered contact details. We will revert shortly. Regards, Team Axis Bank.
                        Aug 22, 2018
                        Updated by bhawnaravigupta
                        [protected], [protected] This my contact details. please help me and please refund my amount 19989/-
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                          Saurav Seth
                          from Bhubaneshwar, Odisha
                          Aug 22, 2018
                          Resolved
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                          Resolved

                          Address: Khordha, Odisha, 751021

                          I sourav kumar seth from bhubaneswar odisha, i have applied car loan on date: 17th august 2018 through axis bank, unfortunately my loan application is declined without any reason, can you tell me what is the reason of rejected my loan application. My application id is 8684094 and my date of birth is 1st july 1987

                          Thanks regards,
                          Sourav kumar seth
                          [protected]@gmail.com
                          [protected]
                          Sep 23, 2018
                          Complaint marked as Resolved 
                          Axis Bank customer support has been notified about the posted complaint.
                          Verified Support
                          Aug 23, 2018
                          Axis Bank Customer Care's response
                          Hi, we regret to inform you that your Axis Bank credit card application was not approved as per Bank's internal norms. The above decision has been taken after careful consideration of your application on its merit in line with Axis bank internal policies and operating procedure. Sorry for the trouble. Regards, Team Axis Bank
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                            Ankit 1390
                            from Allahabad, Uttar Pradesh
                            Aug 22, 2018
                            Resolved
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                            Resolved

                            Address: Lucknow, Uttar Pradesh
                            Website: www.consumercomplaints.in

                            Dear sir my account is in union bank which account number is [protected]. From this account 10000 rupee (10 thousand rupee) is debited at the date of 14/03/2018. At the time 6:57 pm from axis bank atm at deva road matiyari chinht lucknow. Sir this money is illegally
                            Debited from my account. I also complained in union bank but they don't take care against my complaint. Sir please help me.
                            Name : ankit kumar maurya
                            Account no. : [protected]
                            Union bank deva road matiyari
                            Chinht lucknow
                            Mobile no. : [protected]
                            +1 videos
                            Sep 23, 2018
                            Complaint marked as Resolved 
                            Axis Bank customer support has been notified about the posted complaint.
                            Verified Support
                            Aug 23, 2018
                            Axis Bank Customer Care's response
                            Hi, we request you to lodge the complaint by calling at the phone banking numbers or by visiting any of the branches. Regards, Team Axis Bank.
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                              Tushar Pasalkar
                              from Panaji, Goa
                              Aug 21, 2018
                              Resolved
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                              Resolved

                              Address: Pune, Maharashtra

                              Dear sir,
                              My salary acount is 7 years old in axis . I applied for personal loan. But disbursement problem due to some address issue from 15 days. I inquired in home branch shirur pune.but this problem not solved. Also discussed with branch manager. I m suffering from family problem. So plz help for solve this issue and get loan amount. Loan application no.8565696.
                              Thanks & regards,

                              Tushar b Pasalkar.
                              Cust id[protected].
                              Mo [protected].
                              Sep 23, 2018
                              Complaint marked as Resolved 
                              Axis Bank customer support has been notified about the posted complaint.
                              Verified Support
                              Aug 23, 2018
                              Axis Bank Customer Care's response
                              Hi, we request you to visit your nearest Axis Bank loan center for us to assist you in the referred matter. Sorry for the trouble. Regards, Team Axis Bank
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                                Tribhuban Chettry
                                from Barpeta, Assam
                                Aug 21, 2018
                                Resolved
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                                Resolved

                                Address: Kamrup Metropolitan, Assam, 781022
                                Website: [email protected]

                                Sir i have my saving account in axis bank in baltola branch guwhati assam, i have to infome that they ara deductions amount in my account no [protected]. From my account without infoming me, i did't any notification for that when i visit the branch they infrom it is the demat account
                                And i request the branch to refund my balance but they ara not responce me... I m not intresting the demat account so sir
                                Please closed my demat accunt and refund my money please.
                                Sep 21, 2018
                                Complaint marked as Resolved 
                                Axis Bank customer support has been notified about the posted complaint.
                                Verified Support
                                Aug 21, 2018
                                Axis Bank Customer Care's response
                                Hi, sorry for any inconvenience. We are here to help! Pls DM us your registered contact details and we will get back to you at the earliest. Regards, Team Axis Bank.
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                                  S
                                  sagarng
                                  from Pune, Maharashtra
                                  Aug 21, 2018
                                  Resolved
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                                  Resolved

                                  Hi Sir, I m Axis Bank Account Holder as Well as Home Loan and Top up Loan Holder and i m fourclose my Both Loan (PHR[protected] and LTR[protected] more then 15 days and i have also request documents many times by calling call center and Loan center (PCMC). but still i have not received my documents. So please provide my original document ASAP.

                                  Thanks,
                                  Sagar Gogawale
                                  [protected]
                                  Sep 23, 2018
                                  Complaint marked as Resolved 
                                  Axis Bank customer support has been notified about the posted complaint.
                                  Verified Support
                                  Aug 23, 2018
                                  Axis Bank Customer Care's response
                                  Hi, we request you to visit your nearest Axis Bank loan center for us to assist you in the referred matter. Sorry for the trouble. Regards, Team Axis Bank
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                                    SK KAMALUDDIN
                                    from Ranaghat, West Bengal
                                    Aug 20, 2018
                                    Resolved
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                                    Resolved

                                    Address: 731201

                                    Sir, i am sk kamal uddin.I apply online axis bank account asap.My account no is [protected].Branch sainthia.I have balance rs200.I cannot tranfer cause online virtual debit card not work.I have many complaint but my problem not successful.Please sir help me quickly resolve.I requested that i can my online virthual atm card use.I attached screenshot when i any transaction on my virthual debit card.
                                    +2 photos
                                    Sep 24, 2018
                                    Complaint marked as Resolved 
                                    Resolve
                                    Axis Bank customer support has been notified about the posted complaint.
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                                      SonalSona
                                      Aug 20, 2018
                                      Resolved
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                                      Resolved

                                      Address: Hyderabad, Andhra Pradesh, 500045

                                      I resident of hyderabad, visits sriramnagar atm usually. It has been more than a month that atm is in worst condition with the dog excreta, urine and a beggar sleeping in it. Please look into the query and the stray of digs makes unhealthy and it is not encouraged and entertained. Hope you understand our situation. Please recruit some security guard.
                                      +1 photos
                                      Sep 21, 2018
                                      Complaint marked as Resolved 
                                      Axis Bank customer support has been notified about the posted complaint.
                                      Verified Support
                                      Aug 20, 2018
                                      Axis Bank Customer Care's response
                                      Hi, sorry for the trouble. We request you to share the exact location of ATM along with ATM ID, so that we may check this and assist you. Regards, Team Axis Bank.
                                      Dear Axis Bank

                                      Today I have transferred 150000 to vijaya Bank. The beneficiary has not received the amount and the transaction status is in suspect.Kindly resolve the matter.

                                      Ac no. [protected] Gayatri pharmaceuticals .Axis Bank Bargarh Branch
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                                        shruthiNagpur
                                        Aug 20, 2018
                                        Resolved
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                                        Resolved

                                        Address: Hyderabad, Andhra Pradesh, 500045

                                        I resident of sriramnagar hyderabad visits axis atm usually and it has been one month that atm is not cleaned with the worst smell, it is in the lowest terms conditions with the dog excreta, urine, vomit and a dead cat. Please look into it and solve as soon as possible. As we are in need of money, we are standing in that # and withdraws the money.
                                        +2 photos
                                        Sep 20, 2018
                                        Complaint marked as Resolved 
                                        Axis Bank customer support has been notified about the posted complaint.
                                        Aug 20, 2018
                                        Updated by shruthiNagpur
                                        Hi, I agree with it. It has been many days we seeing dogs and cats sleeping in it. AC is not working. No security guard as well. Please look into the query.
                                        Verified Support
                                        Aug 20, 2018
                                        Axis Bank Customer Care's response
                                        Hi, sorry for the trouble. We request you to share the exact location of ATM along with ATM ID, so that we may check this and assist you. Regards, Team Axis Bank.
                                        Even I go to the ATM very frequently and it has been many days that there is no security guard and morning at 7 am it is full of dogs and cats. People here are feeling very discomfort with the things looking in the ATM. Honestly day before yesterday, i have found the dead cat. Please make sure to solve this problem earliest. It is disgusting to stand in the dog's urine and loo. It is stinky to and please go through the above image for reference.
                                        Axis Bank Customer Care's response, Aug 20, 2018
                                        Verified Support
                                        Hi Sonal, we request you to share the exact address of the Axis ATM to check and assist you. Sorry for the trouble. Thanks! Team Axis Bank.
                                        Dear sir

                                        we sreveda healthcare pvt ltd from andhra pradesh. we are an insurance advisors since from 2002 in LIC we are intend to start credit card agency also ..so kindly guide us for starting agency

                                        thanks & regards
                                        First cash deposit 500x40= 20000 and add cash deposit 100x100=10000 Same rupes rutern and add cash deposit button 100x100=10000 machine processing and after same time your transaction was unsuccessful
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