Axis Bank Complaints & Reviews

Dear Sir / Ma'am

I have done a recharge of 402/- JIO Mobile but the recharge is not done and the money has been deducted from my Axis bank account .The payment mode is net banking . Please Back my Money in my Axis Bank Account.

Bank Detail Given below

Axis Bank Transaction no. INB /[protected] / RELIANCE JIO INFOCOM (BILL DESK)

PAYMENT REFERENCE NO. IUTI[protected]

Hi,

Myself Bhavin Nagda, I have taken an Home Loan from Axis Bank.
I am a PRIORITY customer

Now from past 2 weeks I am looking for Top Up Loan from The Axis Bank. I mentioned that it was very urgent for me.I firstly Called My old Agent, Named KISHOR PACHPOR on 1st April. He said he is on leave but he will check with someone and will let me know.
He never did that. I then visited the branch on my own and asked the front help desk person to arrange some executive. I met a guy who was giving me explanation for the Top Up Loan who doesn't even know how many zeroes are there in Lacs. SInce no other person was available over there.He was not able to explain me properly. I left for the day since I was getting late for the office.

On the same or other I contacted the Customer Service Center for helping me arrange the executive for the Top Up Loan and I said it is urgent for me.. So kindly arrange the call on next day morning itself, So that everything is processed faster, since i was ready with all my documents.
But on next morning I didnt got a call from Thane Hariniwas Circle Branch, which i was supposed to get. So I called up the Thane Branch and asked them to arrange the executive. So I spoked with an executive named SACHIN SURYAVANSHI, he said he need to check the valuation of my property and he will let me know by 3 pm.

After sometime at around noon time I got a call from an executive named CHETAN SURVADE for the Top Up Loan. I said him, that I am already speaking with SACHIN SURYAVANSHI who is handling my case so I dont want to create any confusion, so better I speak to him only. He said we are from the same branch so we will internally handle this and you speak to me for your Top Up Loan. I said that please make sure then, I speak to only you and do not want multiple points of contact.

I called up SACHIN SURYAVANSHI at 3 for checking the Valuation part. He said he will let me know by 4:30 pm. From 4:30 pm till the next day morning I have called SACHIN and CHETAN together total of 33 calls and approx 8-10 long messages (I have the proof for the same).

BUT ALL MY EFFORTS WERE WASTE. I DIDNT GOT ANY RESPONSE FROM THEM.

I called up customer care on next day and explained all my problem which took at least half an hour, they said they have forwarded my query and will arrange a call from Thane Hariniwas Circle Branch asap. But did not got any call from them.

So I called up customer care again and repeated the entire problem again. Again I did not got any call from the Hariniwas Circle branch.

In the meanwhile i dropped couple of messages to KISHOR PACHPOR also and requested him to make some proper executive available for me since he himself was on leave.
I explained him that it was very urgent and said that non of their executive are responding to me.
All he was supposed to do is forward my number to executive so i could process my things faster. But he didn't even bother to do that as well. Unexpected.

Kishor said he will be available on 10th April. On the night of 9th April I reminded him about my case, and requested him to take it on priority. He didnot responded to it.
Today on 10th April he is not picking my phone.

I wanted a Top Up loan amount of 9 Lacs, but i then I came to knew i am eligible for only 5, 10, 000 Rs (10% of Original Loan Amount).

I NEED TO UNDERSTAND JUST BECAUSE THE LOAN AMOUNT IS SMALL AND THE AGENTS WILL GET LESS COMMISSION FOR IT, THEY ARE NOT SHOWING ANY INTEREST?
ARE THEY LEAST BOTHERED ABOUT THEIR CUSTOMER ONCE THEY SELL HOME LOAN?
IS THERE NOTHING CALLED AS AFTER SALES SERVICE IN YOUR BANK?
DON'T THE EXECUTIVE UNDERSTAND WHAT IS THE FRUSTRATION LEVEL IS THE CUSTOMER GOING THROUGH?

I HAVE EXPERIENCED A MISERABLE, ANNOYABLE, DISAPPOINTING, IRRITATING AND PATHETIC SERVICE IN LAST 10 DAYS.

ITS 10 DAYS TILL NOW, AND I STILL DONT KNOW WHETHER I WILL GET A CALL OR NOT?

Dear,
I have done transaction of 10000/- on 20.02.2017 at non axis bank ATM at narasannapeta ( srikakulam ) and due to non availability of money at ATM I didn't get the money but money has been debited from my account. I complained the same to the concerned bank and they said that money will be credited to the bank with in the same day. Even I complained at axis bank at white field main road branch ( complaint number:[protected] but money is not credited to my bank so far. kindly take an action.
AC NO:[protected]

reply from bank:
Dear Mr. Murthy,

I apologize for the delay in replying to your query.

As per the confirmation received from the concern department stated, The said transaction has been represented by other bank as successful withdrawal. We have again taken up the matter on dated 07.03.2017. As per network rules other bank has to respond y our bank within 17 days. If they fail to do so within the prescribed time frame then we will transfer the funds to the cardholders account after the expiry of said time limit.

In case you have any other queries you can visit us at www.axisbank.com/support or call us (toll free) on[protected],[protected].

Best Regards,
Grace Coraline Jemimaa
Customer Support
Axis Bank

To
The Branch Manager,
Axis Bank,

Sub: Cancellation of Demat Account

Dear Sir,

This is for your kind notice that I have a salary Account. When I opened the salary account by my employer that time axis bank guy told me that we are giving Axis Direct Account tagged with this account free. Already I told them that Axis Direct Account do not use for me but they opened Axis Demat account which, is not useful for me, Please close my Demat account as soon as possible.. Pl Don't disturb with my mobile. My Customer Id :[protected] and my Axis direct account no : 1440888 and Axis demat account no . : 24932069.

Please do the needful and reply as soon as possible.

Thanks & Best Regards
Kapil Dev Sharma

This is Vamsi Krishna here.. I have done a transaction using my Axis bank burgundy card in DBS bank mobile application for topping up funds. Unfortunately due to some server issue money was not credited to my DBS account, but amount got deducted from my Axis bank account.

I have raised a complaint in Axis bank as well as DBS bank but they are unable to help me out in this case.

Later i have mailed to Payment gateway (Bill desk) and explained them whole thing that was happened. Then they have checked the details and updated me that on 27 March 2017 the transaction got cancelled and a refund has been initiated from their end to my source bank (Axis bank) and asked me to wait for 5-7 working days to reflect money into my account.

Its been 10 working days and the money still not yet received and again i contacted Bill desk for the delay. Then they have given me ARN number from which we can track the payment where exactly it was. But when i am asking Axis bank guys to track the transaction using this ARN they were unable to track and saying that they cant check ARN in their system.

Later they have sent a mail to dispute team to check the status even then there is no update till now.

The amount is for medical emergency purpose. I kindly request you guys to check where the amount got stuck and credit back the same funds into my Axis bank account at the earliest.

Iam attaching all the details below. So please have a look and do the needful.

Please let update me the status of this transaction at the earliest.

Axis bank A/c No: [protected]
Amount : Rs.17, 000/-
Merchant: DBS Bank
Date of Transaction:[protected]
Transaction Cancelled on :[protected]
Refund initiated on :[protected]
Transaction Dispute Reference Number: 29930109
Transaction/Refund reference number: IHMP[protected]
SR No: 29933009
ARN number: 75503727087012521513591

Please check my details and help in reverting back my money at the earliest... Please feel free to call me..

Thank you,
Vamsi Krishna PSB.
Mob: [protected]

I made 2 booking on makemytrip and later called both. Makemytrip has refunded to axis bank. Booking No : NC[protected] Refund Processing Date : March 28, 2017 Refund Reference Number : [protected] Refund Amount : 1, 580 .

Refund done INR 4384/- on 30/03/2017 || ARN-' 75503727080012413607862 || Card Number : *******8356 but these refund ammount has not been credited in my account till now .

My email ID [protected]@gmail.com...

I made a payment of Rs.10, 000 on 5th April 2017 using the online payment option for my credit card. I did not receive any SMS or any type of confirmation so I called the customer care to which they replied that the payment will reflect in 2 working days. The payment is still not reflecting neither on the app nor online.

Yesterday was the 3rd working day and I am still not able to see the payment reflecting.

I...

Sir, I tried to withdraw Rs.2000/- from ATM at Banapur, Odisha using my Allahabad Bank RuPay debit card on 09.04.2017 at about 10.33 AM. After detail process there was no amount disbursed and a slip with record No.2262 shown that the Transaction Declined Unable to Process. But Rs.2000/- debited from my Allahabad A/c. Therefore, I request you please take steps to return the same amount as quick as possible & kindly intimate me. Sudesh Kumar Sethi, OSDMA, Bhubaneswar-[protected], [protected]@gmial.com

I am working as a tax consultant for 6 yrs and also have 23 yrs of experience in the finance department of construction industry, uptill now i was refering cases to axis through dsa, but now i have a satisfactory flow of business and hence i approached your bank for dsa for home & mortgage loan enrollment, but your officers are treating me like useless commodity since 10th march 2017 they dont reply to my querries nor do they call me on their own. I have already lost business of 1 cr. Bcoz of this, indirectly they are loosing business for axis...? Request to look into the matter, my cont no : [protected]

Dear Sir
we have been maintaining Current account in the name of sun shine stone crusher and Sujith Enterprises in the branch of Gudur, Nellore District. But, their service is not satisfactory since 2 months because your employee Mr.Pradeep, intentionally prevent our transactions with support of branch manager. Hence, If you are not respond on their behavior, we close our Current Accounts. We believe the Bank and higher officials that they can respond on our issues to continue our relationship with the bank.

Thanking you
A PAVAN KUMAR REDDY
PARTNER OF THE FIRMS

Hi.
I was using Axis bank credit card No.[protected]. On 7th February 2017 someone has misused by Rs.8303. When I received the statement I came to know the same and blocked the card and sent dispute form. But I received a letter stating that I had to block the card within 7days. And the dispute has rejected. Due to oversight the transaction was not come to my knowledge.

Hi Sir/Madam,

This is regarding to pathetic services from Axis bank and wrong commitment. I had saving account in Axis Bank for 3 years and closed it because there were lot of problems with this bank.

Now i had open my current account in this bank because my CA suggest me for the same. They promised me to open my account in 7 days and took more than 60 days open it and cut 560 for the cheque book and card issued but at the time of opening they told charges will apply in the end of the year.

in the meanwhile i applied in other bank and successfully open my current account. when i told them please close it immediately because now i dont need it. they refuse to close it and balance went in negative -36 now after two months it became -2100 so please resolve my problem. i want to close it as soon as possible.

Dear Sir,
My name is Rahul Bagde.I have debit & credit card of Axis Bank.My credit card no.is [protected].For paying my overdue payment through sms payment of credit card for Rs.5622/- I had call to your customer service on dated 07.04.17 at 6:30 PM and your officer gave me a wrong information that I can pay all 5622 in single day by 02 sms.My first sms payment of Rs.4900/- was succed but another sms of Rs.722/- was unsuccessful.If he told me the reality than I pay only min due payment.But due to his wrong information I m suffering because 07.04.17 was last date of payment and for remaining 722/- you will apply the interest at next bill.I had paid more than min due payment but only for 722/- Rs.I will pay the interest.This is bad practice of Axis Bank for recovery of payment.I m not satisfied with Axis Bank.Please take the necessary action on this matter.It is not a question of 200 Rs.but matter is the reputation of Axis Bank.

Regards
Rahul Bagde
Nagpur

I made transaction of INR 1259 on PayTM (under the order: [protected]) on 19 Mar '17 and cancelled the order on 20 Mar '17. Whereas after 7 days I raised complaint because amount was not credited to my axis bank account.

I received an email from PayTM stating "Amount INR 1259 (Wallet - INR 0.81 &Bank - INR 1258.19} has been refunded on 20/03/2017. Please note that Paytm initiates the refund to Paytm wallet and bank/ source card immediately. However, depending on your bank process, your bank takes 7-14 days to credit the amount in your account."

It has been approximately 20 Days but not even singe INR is credited to my bank account.
Could you please check the issue with transaction.

I want to apply for a loan so i booked appointment on 7/4/17 at 10 AM. They told before reaching you out we will inform you.I did not get any call between that appointed time and after i got a message and i called to that number then i understood the number is from axis bank representative, He told be ready with all the documents and he will come and collect the documents but he didn't came and when i called him back he told he will inform me in 30 minutes but no call back from him and if i called him back he is not receiving my call, Please do the need full

On 22nd march I requested the relationship manager, based in the AXIS bank Sector 16, NOIDA branch, to get my money of several laks transferred to another Banks account where I have several other facilities including doing Mutual fund online. At that point the relationship manager said two thing . First was asking me not to move the funds till 31March to help her get her targets completed for the years transactions and the financial year ending closing balance. Second she mentioned that she can help the online mutual fund facility activated in my account and I can manage online in the same process as I do in other banks...this information she had never provided me earlier though I had expressed my concern on not able to manage MFs online from my AXIS bank account.
Following the discussion I agreed to get my MF account activated for which the lady sent me some forms and requested other documents which I sent. Now this has been sometime and since then I have tried calling her sent SMS but never got any response.
All this time my money sitting in the saving account gaining nothing. ultimately I wrote to the branch head about this but the branch head dint bother to get back to me.
It seems AXIS bank gives a damn to the clients especially those who are not in the country. Possibly for AXIS bank several lacks is actually peanuts and that's what is reflected when you speak to the relationship manager who dosnt talk of anything less than 100crore in a fashion that almost everybody in India and definitely all the clients she handles, deal in the range not less than 100crore, making you realise how insignificant a person you are and its a great favour that she is doing to be your relationship manager.
Frankly I never had any comfortable relation with AXIS bank and so it is this time. But all the while its me who kept loosing and ultimately had to transfer the money to another bank.
Possibly AXIS bank takes people like me to be below the poverty line and is a waste of time for the bank's employees to work with such a vagabond...better they should leave

Why is india toll free number [protected] showing always busy. I have been trying several ways to contact the customer care of AXIS bank but in vain. Even the regional state wise numbers are not attended. How you are managing such a huge Bank in India without a operational Customer care number. Its a matter of shame. Close your SHOP asap if you are not even able to provide a safe and reliable customer support.

Dear Sir,
We have many times like 19+ times apply through website, phonecall, mobile app related personal loan, We recieve call from call center and verification call also recieved,
BUT executive not come or call from axis bank loan department executive, and if executive will not come at given time & address then not inform anything to me.
So why executive not anything reponse and inform me.
Why & What reason to not reponce from your dept?

Two time once on jan 13, 2017 rs. 199 got deducted from my account on transaction done on dec 25, 2016 info: pur /reliance trends /date 25-dec - 2016.

Again on march 29, rs. 451 got deducted from my account for tranacation info :pur/ezone\bb cut ba /date 24-dec -2016.

This seems like my amount can deduct at any time, am feeling very unsafe to continue with axis bank anymore. please refund rs. 650 to my account and ensure this wont happen again, or else soon i will change my bank.

Account name-S.R.Syed Kaja Niwas
Account number-[protected]
Credit card Number- xxxx xxxx xxxx7356

I would like to share my worst with your bank on unused credit card bill generation
I as a customer of Axis bank never applied or requested for credit card, but I was given a credit card after which I enquired your bank employee regarding this. I was clearly explianed that there would be no service charge or any other additional charge for the card until and unless the card being used. I never used the card from the day it was delivered to me. Inspite of it bill was generated and was sent to me. This shows the way how your bank is unethical to the customers. As I was not aware of this I did not notice the letter being sent to me. I would like you to inspect on this and cancel the bill that was generated for the card which is not in use. Hope proper action will be taken.
Here with I apply for my credit card cancellation.
Thanks
S.R.Syed Kaja Niwas
ERODE
Contact-[protected]