Axis Bank Complaints & Reviews

My account no.is [protected], I belonging to MVP colony Axis bank, Vizag. My friend transferred 2500/- amount to my account through NEFT on MARCH 8th from his KOTAK Mainframe mobile banking app.He received the message as money is received by me by generating UTR no. as KKBKH[protected] at 11 am on march 8th, But I didn't get that amount till today in my account.Please respond to this as early as possible.

Last month my axis credit card bill amount is one rupee. I didn't pay that. For that reason now they have charged me with 28rs. Justification for this is...Penalty will be depend upon current outstanding...How come this make sense. This is worst situation.28rs is not a matter but banks are doing too much now a days. Is bank or running for public sake or it seems banks are earning from common people. There should be some end for this.

My name is Anisha sharma, I have made a payment on 7th March 2017 at 11:57 am to indigo worth Rs 4138 . The amount is deducted from my account but merchant said the amount is pending. I have called mailed axis bank phone banking centres and your executives are not providing me any details that whether the payment is stuck at your end or merchants end.

My axis bank complaint number is 29533904.

Every time I call your phone banking executives disguise me and give me different answers.
On 8th and 9th March they said, That the transaction is not successful at axis bank end and the amount will be credited back to my account by 9th March evening.

On 10th March they are saying please mail a scanned copy of mail along with details to customer care and they will revert between 30 days - 120 days.

I have a flight next week on 16 March atleast please confirm me actual status of the transaction instars of disguising me so that atleast I can make payment to the merchant again.

Sorry to say but it is very shameful at end of the bank that you are harasing your customer with new new statements every day.

I Krushna Chandra Mohanty Change the Previous Company, and I also live in Bharuch, in My new Company, So, My Address Change From Surat to Bharuch, My Axis Bank A/C No. [protected], Address change From Garden Silk Mills Ltd., Vill - Jolva, Tal - Palsana, Dist - Surat State - Gujarat,
To - Krushna Chandra Mohanty, C/O -Kamlesh Bhai Patel, Jalaram Dham Society, Near Jagannath Temple, Dist - Bharuch, Pin - 392001, State - Gujarat,

Respected Sir/Mam,

Previously i send to you a mail, regarding your bank create problem with my account, but till dated i can not revived, any replay with your side in this regarding i say to you . please u close my account in your bank. vied my account no- is [protected], with name - mis.harsha ranjan, .i am not intrestet to continew my account in your bank, because your bank monopolization with my account, and my account freeze, with ought any information given to me by your axis bank.
today i visit your axis bank mohan garden near dwarka more, uttam nagar, branch regarding close my account in your axis bank, given application to manager regarding close my account, but your axis bank mohan garden branch manager refuse to take application. for close my account.
inthis regarding i sent to u a mali, kindly close my axis bank account vied account no-[protected], with name of harsha ranjan.

note---- today i received a call from axis bank vaid mo.no[protected]/- ssome mam call but not say her name to me, regarding settle this amount on ten though tend, in this i say i m ready to setteld this thing, please u provide us what is your principal amount, , which amount pay by us, which amount to be rest, , if any amount rest, then i will pay, with bank interest rate, , then she handed over the call to some jantil man, , i ask the of person, so many time, but not say to me his name, and given me threatening, to me if not settle as per our roul, on 10 thougend, then i will expoile you carer, you never do service any time, i will deduct this amount in your salary, and write a later to your V.P . in your office against you, , and exp oil your carer, AND SO MANY THREATENING TO ME, so i m very up set, on this, now want to help me and resolve this matter as soon as potable

WITH REGARD./
HARSHA RANJAN
C-70A, RAMAPARK,
NEAR DWARKA MORE METRO STATION,
UTTAM NAGAR.
M.N.-[protected], [protected]
DATE---09/03/2016

I want to complain about wrost service of the axis bank jhalawar rajasthan...today i went to axis bank jhalawar branch 1.10 pm the gaurd told me its lunch time then i come back to home and again i went to the bank on 3.15 the guard told me the bank closed now come tomorrow that time the behavior of guard was very bad. i want to know according to RBI guidline what is the branch closing time of axis bank jhalawar. According to my knowledge its compulsory for all banks and branches to follow the RBI guideline then the axis bank jhalawar why not following banking time according to RBI...kindly lodge my complaint against bank manager and guard.
Complaint by
Mohammed juned shaikh
Jhalrapatan
Mob. No. [protected]
Email- juned.[protected]@gmail.

I had recently visited couple of weeks back to your branch office ( Prestige Shanthineketan Branch, ITPL Main Road) to enquired about plot / Land loan and happened to meet Mr.Venkat from the loan department and got the required details from him to apply for the loan with applicationid 5982641 and we had submitted the required documents and information to initiate the loan process. It has been successfully initiated with the below application id. I have received SMS on 11th Feb 2015 and message says XXXXX amount loan has been sanctioned against the below application id and the same has been reflected in the system as well.But after that there is no update when i went and ask the executive he told like technical team should visit the property but the property we are planning to purchase in madanapalli that is in andhrapradesh near buy bangalore out team is not ready to go the place for validating the market value to disburse the amount so they cancelled the application but they deducted 2847 rupees from my account for processing the loan if the issue with axis bank team there in the processing steps just they kept hold or rejected i didn't get any update so i wish my money what ever they had deducted for processing should credit to my account . Axis bank team is making fool of customers and looting there money.

I was going to withdraw 3000 on Tuesday from a SBI ATM, but ATM went for temporary out of cash, I did not get the cash but the same amount was deducted from my account. My name is Soumoditya Das.My account no. is [protected], my account is in korba, chattisgarh branch. I was waiting for return back of cash but it was not revert back. I also send mail to axis bank site also. The message of deduction of cash was coming into my registered mobile late when I withdraw the same amount for second time . Kindly do the need full and revert back asap.

Dear Sir,
This is to bring to your kind notice that i'm not able to open my salary account since last six months with Axis Bank, Ashok Nagar Branch, Ranchi. Last November i have been provided with the Insta kit. I had some previous old account closing related problem, which has been done from my end. I'm getting harassed, visiting the bank branch several times to complete formalities and again the branch is asking for new formality.
Sir, request you to take care of the matter as i am facing problem in receiving my salary.
Thnaking you,
Sincerely,
Arunava Roy.

We are holding current account with axis bank, warangal branch. Request was submitted for re KYC, mobile number updation, BO declaration, change in partnership deed and sign updation for new partner on 12/01/2017. Met branch manager and complained on 22/02/2017 for the delay. BM arrogantly said would be done in 10 days and is still not done. I have given them time to complete the pendency in 1 day and submitted the pending documents to process the request and is still not done. Such a pathetic level of service being a world class private bank. How many days do you need just to process small requests. Myself and my executives have visited your office many times to remind and requestting to process the requests. I find Branch Manger is not taking responsibility even after a complaint and is again delayed by 2 weeks.

I am receiving Bank Statements on my personal email that doesn't belong to me (I dont even have any account with Axis Bank).

I have complained about it several times but no action has been taken by Axis Bank customer service.

The statements that I am receiving is for:
MR SURENDRA PAL SINGH

Since statements are protected PDF files (with password), I am unable to open them. Now who knows what kind of account it is. Maybe it's another fake account for money laundering or something (Axis Bank is famous for that, we have seen in news).

Not sure what can be done!

As I mentioned, I have tried to contact Axis bank several times. Here are the list of people I got response from (always stated that problem has been fixed):

Esther Rani D
Customer Support
Axis Bank

Nallakukkala Niranjani
Customer Support
Axis Bank

Siripireddy Vasavi
Customer Support
Axis Bank

There are no ticket IDs generated for the complaints. But I do have Acknowledgement Mail references: 13564237, 13583819

Hi my name is Sarfaraz Abubaker Machliwala, I am holding a saving account with axis Bank and it is a recent account open on 31 december 2017. I came to notice that their was a deduction done of 12045/- from my account stating that I have a pending credit card bill for the year[protected] which I had never applied or use. Why did the bank waited for this long years to take action and why was no communication done prior to this. My phone no., My address and my location is same from the past 12 years so what took axis Bank so long. I want my money back and I am willing to take legal actions.
Sarfaraz Abubaker Machliwala.
[protected]

Dear Sir,
My credit card reference no:[protected], As I received a notice from IT department to submit the statements from April 2014 to March 2015, i requested so many times for statement i have not got the statements.They are asking to email and they are sending that your email id is not registered to my register email id.From 20 days iam facing the problem, every time i call the customer care, a new telecaler will receive my call and i have to explain the problem.
Why there are sending to my register email Id as it is not register with us.

Mastan.

I have savings account with Axis Bank, Race Course, Vadodara
Customer Id no. is[protected]

On 10th February, my Savings Bank account has been debited for Rs. 35044/- as per advise of Axis Bank Home Loan Division. I have not taken any single rupee loan from Axis Bank.

I met with Bank official and submitted the letter in this regard but no response till today. I have Bank acknowledged copy for the same. I followed-up over phone also but no response.

Kindly get the amount credited in my account on top priority. I need to pay my tax liabilities in this month.

Satish Rungta
Cell : [protected]

We (sri anchana diagnostic trichy) are axis bank customer for the past 12 years and our account no is [protected]. Our branches sri anchana- karur, sri maruti-erode, karur scientific and dindigul hospital supplier also maintain our account at axis bank.
But because of your unsatisfactory service for the last 3 years we have shifted our 65% transaction to hdfc bank (our trichy branch only), inspite of that axis bank is least bothered.
Then we also need neft and rtgs transaction, we spoke about this to trichy thillainagar salai road branch person, but there is no response hence kindly do the needful for our future correspondence

Dear sir/madam,
My self sangita mohanty having used credit card no xxxx xxxx xxxx 6041 with customer id[protected] in your axis bank, I am a house wife and I used this credit card for my personal use now a days I have facing lots of financial problem in my family life.
Now I write about my credit card details statement which is most painful my embracing life.
In February 2016 my pending balance is 41817.62 and in time I stop purchasing because of my financial crises. And I thought, I will be repayment of credit balance in several installment and I paid part wise from april 2016 to march 2017 and lastly I have paid already 72000/- as on dt 06.03.2017.
In time of October 2016 a fruide transaction of amount 17500/- will held on my credit card . and that time I will inform to customer care and they told me that you filled up a customer dispute form and submit an axis bank branch with a FIR copy from near police station. I have do all things which was told by your branch. And also mail the customer care with attaching the all documents .

But Now the customer care always telephone me that your credit card balance is above 42000/-
Please pay as soon as possible. And threatened me to we are sending collection team to you and so on.
Sir/madam please told me that my out standing balance is 41817.62 and now I paid excess about 30000/- in a year(april2016-March2017) then how much money I will be paid to this credit card.

I have attaching the all documents which was already mailed by me.
Please find a right solution and take necessary action.

Thanking You.
Sangita mohanty
[protected]

x

Hello Axis Bank Team,
Two years back around 2015, I was using following services of Axis Bank provided by the organization in which I was working during that tenure.
1.) Salary Account
2.) Credit Card.

My account number: - [protected]
Mobile number: - +91 [protected], +91 [protected]

And as of now both services are in severe condition with no issue from my side.
As I left that job then I contacted customer care via phone in month of October 2015 to suspend my all services at their earliest. She said we can proceed only for credit card and for salary account I need to visit MG Road Branch. Then she proceed my request to suspend my credit card.

To my utter surprise I received a text message after a couple of days that you have received a credit card bill. I found that they sent me annual charges (Rs. 572/-) for the credit card despite the fact I have already submitted the request for cancellation of credit card then I doubt whether they blocked my credit card or not. Then I visited MG Road Branch. They assisted me for closing of salary account only but for credit card they advised me to call customer care. As in case of credit card, customer care is only the way.
On the same day, I contacted the customer care again then the guy assured me this time you don't need to worry, this amount will be waived off and he will arrange a call from backend team in next 48 hours to assure me that this amount will be waived off. But even after a week there is no call. i have call recordings as well give me mail id if you need )
On 4th April, I called again to Shruti (customer service of Credit Card), she assured me again that you don't need to worry, this amount will be waived off. Please listen to the call recording and pay attention to the way she spoke with such confidence. ( i have call recordings as well give me mail id if you need )
I asked number of time from her if is it really required to pay 500/- but she strongly advised me to not to pay this amount, this will be waived off and it is supposed to be as well.
From that time I contacted customer care number of times and asked to escalate this issue but each time they made false promises and keep increasing my amount now they made that 572/- annual charges to 4500/-.
After that I was out of town for a year without having access to my previous mobile number.
Now I am receiving regular calls from your side.

So my main concern is to know why I shall pay this hefty amount despite of the following facts:-
• I haven’t purchased a single thing that cost even a single buck. Then why I shall pay this amount?
• I have already submitted the request to suspend my credit card one month before the incurring of annual charges. Then Why?
• Earlier it was 572/- only then your team has advised me not to pay this amount. Why I will suffer for that miscommunication gap from your team? ( All call recordings are attached)
Request you to intervene this matter and to investigate this thoroughly.
To be very honest, I found services of Axis Bank very cumbersome, no transparency, no escalation matrix defined anywhere in spite of being a Private Bank.
This is same scenario I am facing with salary account. I went twice to axis bank branch to close my saving account below are the proofs.
1.) First time on 23rd March 2016, after paying a small amount that was in negative. Below is the proof.

Then after a period of time, I received a call from Axis Bank, if am looking forward to transfer my bank account to my nearest locality then I strongly denied.
But after some time I received message stating that your account has been transferred to Vasant Vihar Branch.
2.) Then I visited Vasant Vihar Branch in the month of October 2016 and then again completed the formalities to suspend my salary account at their earliest. Below is the proof.

Still I am not sure about the salary account is that close or not?
Please forward this matter to someone who is really authorized to take some action at earliest.

Best Regards
Ranjan Sharma
Address :- F 190 Moti Bagh 1, New Delhi 21

The blue dart delivery boy are very chip persons.
Without approaching any address the ******* people returned shipment and they don't need to give a missed call if they IDIOT not able to reach.
They chutiya person returned shipment without going any where .from office they returned all importent documents.
Local and first flight people are more reliable then the blue dart delevry chutiya man.
Regards
Manjesh upadhyay
[protected]

From shreyashi dasgupta loan a/c phr[protected] sir, I am being charged 9.35% interest on my homeloan.mclr has gone down, l think I am being charged plr.Plz transfer fer my a/c to mclr rate. We pay interest regurlarly, our problrm should be resolved forthwith. I had been to the bank but the problem was not resolved.they could not make me understand properly. thanking you Sdg [protected], akdg.[protected]@gmail.com

I have approached all the platforms to get my complaint sorted-[protected].But after keeping patience and waiting for 1.5 months, I get to know that the matter is being closed.without crediting 4000 to my account.I m lodging a complaint 2 Ombudsman Officer for cheating and harrasing me with false assurance.Cant let go my hard earned money like this. Or should I lodge a FAIR?Help me out