Axis Bank Complaints & Reviews

Dear concern,

Kindly note that we have received call from axis bank regarding delay in credit of home loan emi.

I have given my icici bank account number for emi deduction. After your person call i had visited icici bank branch vikhroli, there are telling we have received incorrect amount. We had paid through cash to axis bank (Near thane branch).
This is not our mistake then why should we pay the penalty. I want explanation why we suffer. At the time of loan banks are calling but if any issue then they are not able to resolve. I am calling from month but no one responding from bank even i had booked complaint call they cancelled the ticket without intimating us. How can they do this without resolving customer issue who had given you the rights to cancel the call if this is the service then how customer get faith. I had called several times to take number of loan department but no one is able to given me the number. Anyhow i want call from bank. I will not pay the penalty this not the issue of penalty this is the issue of fraud which banks are doing with their customer

I sent mail on this id :[protected]@axisbank.com
Request no.8407762

Please call me as i want to sort out this issue.

I will be very thankful if you will able to help me.


Please call me on [protected].

Hey team,

I think axis bank is doing fraud how the hell these transactions are getting deducted from my account. This is pathetic return my money on priority. When i gone to bank the executive said your account is hacked and you need a new card i think. What rubbish. What is security parameters of axis??

Name :- mandeep baluja

Tran date chqno particulars dr cr
12/7/2016 - tip/scg. Visa. Pos. Dt 070716 11.5
[protected] tip/scg. Visa. Pos. Dt 250716 11.5
2/8/2016 - tip/scg. Visa. Pos. Dt 310716 11.5
5/8/2016 - tip/scg. Visa. Pos. Dt 030816 11.5
9/8/2016 - tip/scg. Visa. Pos. Dt 060816 11.5
[protected] tip/scg. Visa. Pos. Dt 170816 11.5
[protected] tip/scg. Visa. Pos. Dt 230816 11.5
6/9/2016 - tip/scg. Visa. Pos. Dt 010916 11.5
7/9/2016 - tip/scg. Visa. Pos. Dt 040916 11.5
[protected] tip/scg. Visa. Pos. Dt 210916/ 11.5

Regards
Mandeep baluja
[protected]

I had subscribed for personal accident insurance policy under "pradhan mantri suraksha bima yogana" on 25/05/2015. The policy is renewed on 28/05/2016. For policy subscription and renewal premium wad deducted from my savings account (Axis bank) (Details attached).

But the bank did not provide the insurance policy documents to me during the initial subscription and as well as during policy renewal time also.

I had contacted several times by visiting the branch and sending emails to customer care, but there is no proper response from the bank. (Emails attached).
It is severe deficiency in service.
My sb account name: v. Mullai
Please advise bank to issue the insurance policy document.
V. Mullai

Dear Sir/madam,

The following account is fraud account.

Sheetal, Virendra Mandal, Acc no [protected], Axis, IFSC-UTIB0001810.

Please terminate these accounts as these are being used for Loan scam.I have deposited money and now lost it.

Please take strict actions.

Also, help me to get back the fund that i have transferred

To whomsoever it may concern,

Rs 1961.14 have been unreasonably debited from my bank account for credit card payment.

But I suppose that axis bank has reached heights of idiocy and unprofessionalism, 1000 times I have spoken to your good for nothing customer care executives who have confirmed that this card has been cancelled and I don’t have to pay anything.

Check my complaint log you'll see - my card expired in June I got a call from the bank they asked me if I want to renew the card I told them no shut it down I was given confirmation that the card is closed now still new card was sent to my home address but I didn’t receive the package as I had asked to cancel it.

Now your genius bank is asking me to pay for a card that I don’t even possess, would you pay for a card that you don’t have. Rather one of your customer care executives has confirmed that this card has been shredded by the bank. Why in the name of god will I pay for a card that the bank itself shredded?

I want immediate reversal of this transaction. I am launching consumer complaint and sending the link of that complaint to AAP and Narender Modis twitter handle.

SEND the money BACK and cancel any further charges associated with his godforsaken card.

Disappointed and harassed customer,

Kanika Gautam

Dear sir
i balagurusamy rtd highwayd dept.
My credit card expriy dt.09/2016 so i want new credit card and add on card pls send to my res new address
old address 4 mallika nagar old pallavaradm chennai 600117
shortly i shifting my house new address
24 f2 balakrishna nivas(near suriya avenue)varadhan nagar & st.
Chrompet, chennai tamilnadu-600044 my cell no [protected] [protected]@gmil.Com
pls send new credit card and send to my new address
sorry for inconvenience. Thanking u

Hi,

I want to raise my complaint. i lost my forex card in UK. I have tried calling there help line number which is mentioned on online login[protected] but its not working.

I have locked it online e-mailed twice but still i have seen transaction happening.

I am not going to pay for any transaction after my escalation. I am frustrated with the support i am having.

I would request kindly hear the attach audio conversation with axis bank customer care associate name called raghu and kindly hear the way his attitude sound.
Since from last one month this axis bank haven't solved my issue which logged and last time i spoke with senior called vinod who promised me that he will come to an solution for this but 2 weeks gone and there is no clue from them.
And after calling the on their customer care number no one gives any right solutions and top of that they give attitude to their bank holder.
This is this the worst service has been faced by me and i will suggest not to open an account with this axis bank...
Regards,
Danish

I am a credit card holder (xxxxx9575) of axis bank which was issues by one of the employee of the axis bank branch visnagar stating that no processing or other charge will be levied for this card.

i made two transactions n paid the amount before stipulated time even though everytime late fee charges were added in that.

last sept card was stolen n i stopped it immediately still charges counting were continue.

on 30st aug 5000 rs. were deducted from my account.
i have made written complaint then and asked so many times to credit card company to provide me statement for all transaction.still i haven't received it.

i want clarification how they can deduct money from my account without my consent ???
card is stopped since last one year how they calculate the charges???

I opened account 3 months ago. But still I have not received debit card yet. I called customer care, they said your debit card yet then I went to branch and Issued debit card 1 month ago. But still I have not received debit card and still customer care is saying your debit card is not issued. Now, what should I do? Please provide me debit card as soon as possible.

Dear sir,

I would like to inform you that yesterday i have installed new app axis pay for fund transfer. I have added my uco account details to transfer amount rs 400 to sbi savings account. After completion of process transaction status shows failure however the amount has been deducted from my uco savings account and the amount has not been transferred till now.

Iam enclosing the transaction details for your reference so that you can easily solve this problem at the earliest.

Transaction id:[protected]
Transaction id:[protected]

My name: hijam gyaneswar singh
Mobile no: [protected]

Thanking you for your sir kind support.

I am existing customer of Axis Bank. I taken home loan from axis bank.. i want to log complaint regarding double deduction of EMI from for same month. No customer care executive are resolving this issues. they said it will take time it will take time.. Just hopeless bank and their executives. I want to switch home loan from axis bank. Also axis bank having more rate of interest with compare to other banks. Also their credit card service is very worst.

Lenindra
[protected]

Im chandran from gobichettipalayam i have account in bavani branch, the account number of 20054461 last three months before opened the account im not continue the account last month i have submit tha account closing letter give in bavani branch.. but now i got a msg from bank show a negative balance -3081 rs.. pls help us to closing the account .

Chandran.G
[protected]

Submit a complaint
Dear sir,

This is inform you that i have a edc machine of axis bank ltd.
And a current a/c no. Also. My a/c no. [protected]

I have a edc machine display problem and machine is also not doing work properly. I made a complaint many times on your call center numbers but they didnt do any thing. I have so many lose of transactions many time because of machine working problem. So at the end i decided to close the a/c and machine after complainding so many times. Despite of many reminder and call they didnt replay me

With regard
Peedwayinn
A/c no. [protected]

Mid no.[protected]
Tid no.54311725

I got sms and email from bank on 15th august 2016 that i have redeemed edge loyalty points which i have not done from my account. This is security breach. I have opened several case with customer support of axis bank but all were closed without giving any response. On inquiring i was always told that it would be resolved in 5 working days. I have opened case numbers.
24357015/24544305/24544492/24306406. Also i have send emails to email ids mentioned on banks website for escalation matrix of complaints. No response from them as well. Its high time that bank should understand what it means to have security breach.

Sir,

It with extreme disappointment I write this letter. For a regular Axis bank customer like myself, you would agree that your customer care department is the first point of contact for seeking clarification. And the fact that one of your agents has misled me by providing false information is unpardonable and unprofessionalism of the worst extent possible. Let me explain

I had purchased a washing machine from Flipkart on EMI in the month of July. But after a month, I started having some problems with the product and Flipkart agreed to refund the amount in whole. But, by that time, the first EMI instalment appeared in my CC statement for the month of August 2016.
Before I went ahead with the refund, I wanted to make sure what would happen to the first EMI. Accordingly, I had contacted your CS team via phone in the morning of 17.09.16. The agent who spoke with me explained in no dubious terms that once the refund amount was back in my account, the EMI would be adjusted against the next bill. When I requested for more clarity, he assured me that I will have to pay the CC bill in full, but the EMI against the refunded product will be adjusted against the next bill or in other words, it will be refunded. And he ensured that there wouldn’t be any EMI cancellation charges. Further, he advised me to contact the CS team again once the refund was back in the account and request for EMI cancellation. I reconfirmed the information provided and then contacted Flipkart CS to go ahead with the refund process, which they promptly did.

Yesterday, I realized that the refund had hit my account, so I contacted your CS team again to process the EMI cancellation. However, to my utter shock, the agent who attended explained that the first EMI installation was mandatory and there will not be any refunds/adjustments. When I reiterated the information provided by the earlier agent, he merely dismissed it with a tinge of arrogance. I requested to speak with his supervisor to which he put me on hold and disconnected the call.

For someone who has been using your services for the past few years, this has been both shocking and painful. I feel violated at this blatant breach of trust and that too from an organization I had good relationship with so far. What worries me more is the fact that if your agents have the audacity to take a Central Government employee for a ride by providing him false/misleading information, what is stopping them from exploiting unsuspecting customers who might not even know where to send a complaint? I am not sure what enrages me more; the sheer unprofessionalism and deception of the first customer service agent or the shocking lack of empathy displayed by the second.

The onus is now on you, as a reputed bank, to tip the scales back to normalcy and grant me justice by cancelling the first EMI instalment as promised. I would like to give you one final chance before I consider terminating my credit card account. And do not take me lightly when I say that I will do everything in my power as a Ministry of Finance officer to ensure that this won’t be overlooked as a lone incident. The ball is now in your court gentlemen.

My self Pushkar kandpal using the AXIS BANK credit card[protected] since four year apx .this bank use to pass the information of edge loyalty points to other companies..I have to face a loss of apx 8000/ for which i have lodge the complain in Ludhiana but all in vain...
since yesterday evening (19th sep) I am not able to use my card on line..my edge loyalty point which were apx 25500 were also reflecting as zero...
I am in doubt that my card is hacked .

as I Remain on tour so I am unable to visit the bank on regular way..

Please help

Respected Sir,
I am a consumer of Axis Bank keshod having account no 45443103 SINCE THE BRACH OPENED IN KESHOD. Since dated 16.04.16, the axis bank is continuously deducting the regular amount from my account without my prior approval.
in above matter, I visited my branch and contacted branch Manager Mr, Nirav Chokshi on dated 24.08.16 . He stated that please add Rs 7000/ in your account for getting deducted amount back. i done immediately. Then he committed to pay the deducted amount within a week time. Then after a week time I personally contacted him in keshod branch. He promised me to back my deducted money within again a week time more.
Then after again I received a message at 23.35.01 hrs on dated that amont of rs 250 and more deducted from your account.
Hence again I contacted Mr Chokshi in this matte on next day on land line phone of axis bank keshod for two times during office hours but no reply is received. The I contacted Mr chokshi on his mobile phone but he has not attended my mobile . Then after a long time I contacted Mr Chokshi but disappointment received.After one day I gain contected him. This time he again committed to take action in this issue, From the above fact I have to state as under.
1- I am a regular consumer of axis bank and in past, when the new branch
stared in keshod, I fully supported to bank for new account opening work.
2-In spite of much more support to keshod branch including fixed deposits and mutual funds etc
3- Very Very poor response received to me from branch manager.He is not managing properly with consumer dealing. He has not taken keen interest in my issue.
4- He is not ready to quick response on mobile and land line phone also.
5- He informed me not to disturb him during holidays and after office hours.
in this regard, I have to state that axis bank officers were frequently visited my home for fixed deposit and mutual funds works after office hours during night time . one of them was Mr, chokshi. But now the position is changed. I CANT DISTURB HIM DURING HOLIDAYS AND AFTER OFFICE HOURS.PLEASE TAKE SERIOUS NOTE OF THIS MATTER.
5- The axis bank disturbing me during night time to me by saying that by sending messages of deducting amount comes at 23.30. Hrs. Now I can say that this is ALSO not fair for axis bank authority.
6- The existing manager is not perusing my complaint POSITEVELY with higher authority and vested time. Axis Bank will have to pay me interest also
which resulted in un satisfaction with his this type of behaviour.
7- You are kindly requested to take prompt action against branch mangaer
in above issue and get me back my amount back since 16.04.16.
8- Hoping for a favorable and early reply in this issue .
9- Hope that my wrongly deducted amount refunded back to me
10- my mobile no is with the manager and my mail address is ashwin.[protected]@y mail.com.
Thanking you and hope once again for quick response.
A P THAKER, RETIRED EXECUTIVE ENGINEER, PGVCL.

Respected Sir/Madam,

My wife hold a saving account in AXIS BANK (Swasthya vihar branch delhi)
Name: NEHA JAIN
A/c no: [protected].
on 16/09/2016 there was a fraud transaction in my account for Rs:12, 664.22/- & Rs:28.75/- and the bank blocked the debit card due to suspicious transaction.
I got the message in my mobile on 17/09/16 regarding the transaction and i was shocked seeing the message and i ran to my bank and asked why is my account being used by someone else without my consent they verified and said someone has cloned my card and used it some where in china in an ATM which reflects in my statement, i asked the bank when i am india how can they use my debit card which is with me. They where clueless and they did not know how to find a solution and gave me a form to fill and gave me tracking id and said it will take 45days but i said why should wait for the banks mistake which has many loopholes for these kind of fraud transaction but they said only to wait. It is my hard earned saving and all my account is exhausted i am left with no money now. I did give the bank form and other details to cyber cell in Chandni chowk branch but not satisfied with their attitude. I trusted the bank and deposited with axis bank but this happens.
I have attached the bank form with the statement below.
I pray and request to help me get back my money as soon as possible.

I have salary account in axis bank from last four years. i have been observing that amount is getting towards consolidated dp charges every month. Today i got message that 287.5 rs got deducted . I really surprised that why there will be charges of different amount every month i know that this amount is not for demat account because for demat account there will be charges annually not monthly. Please give explanation by email that why the charges are levied on customers . If charges are as per norms please mentioned that in sms or mail, if you send the msg like consolidated dp charges, how can the customer get understand the charges structure. Please try to give the importance to customers time that they have many tasks or issues to face daily.