Axis Bank Complaints & Reviews

Myself is Sardar B. Pachimbare, Currently leaving in Doha, Qatar.
I am using Axis bank saving account (A/C. No. [protected]) from last 4-5 years & it is with Goregaon (E) branch Mumbai & My banking experience was excellent till July 2016.

I moved Qatar in May 2016. I visited to India in July 2016 for some family reason & for my NRI status I was interested to open the NRE account in Axis bank only. Even my busy schedule I visited to Axis Kharadi Branch, Pune & Meet Mr. Dharmendra for the same. I brief him my requirement for NRE account which is as below & his answers also their.
1.
I would like to open NRE account which is zero or minimum balance maintain.
- We will open your account as a Zero balance account
2. If Possible I would like to convert my saving account to the NRE account.
- It is not possible, you can use your saving account as it is, we will create new NRE a/c for you
3. I am first time opening the NRE account Please brie[censored]s if there any charges involved.
- There no addition charges involved.
4. I would like to receive the welcome kit by hand in branch.
- We will send welcome kit through courier & if it undelivered it comes to home branch then we can give you by hand.
5. What is timeline to open the account?
- Maximum 1 week.

After 2 week I received a welcome email from Axis bank & that was the surprise for me. In the email written this account should maintain monthly 2 lakhs balance & as well as debit card display charges is Rs. 1400 will be deducted from my account.
Immediately I contacted to branch peoples for the same, but they say it is priority service banking & you have to maintain the amount & pay the credit card charges. After log the complaint I got clarification from Service head & branch head, there is no charges will apply on non-balance maintain & if I not maintain the balance the account will downgrade to zero balance as well as they will revert my debit card charges. When I asking about the welcome kit, branch head denied to give the welcome kit by hand, when I explain him about the Dharmendra commitment, he told me Dharmendra spending his 8-9 years in banking & he is not giving this commitment to you, I make a con call with both of them, Dharmendra agreed to the same. But again branch head send the welcome kit on my previous address, even after 2 months I didn’t receive the same.

One more surprise was waiting for me, when I received the account statement I seen my saving account is converted to NRO, I again wrote to branch head & he brief me if customer status is changed to NRI your all saving accounts converted to NRO & you should maintain the 10K balance every month & there is some charges for NEFT transfer. As per my opinion, they should provide me the all information to me before opening the account, I denied all their terms, because of their wrong handling why I have to pay the money & even I don’t want any NRO account.
This is painful experience for me, there was only one request to open the NRE account & they messing my whole banking experience. I feel this is wastage the time for customer as well as bank.

I am also working in service industry & I always taking care of my customers. If you see the below email trail, you also feel as a top banking brand your branch head not follow the email ethics even. After two months long conversation & lot of harassment I feel I begging to bank to the loan.

For increase the business they given me wrong information & even they are not interested to reply my concerns.

Finally I wrote to the bank to close my both accounts even I didn't receive the welcome kit. I feel this is wastage of time of customer. I feel they are doing purposely harassment of customers & their ego is bigger than their company. Many times branch head is not follow the email ethics, he just wrote me email like his junior or loan holder.

Thanks & Regards,
Sardar B. Pachimbare
+[protected], +91 [protected]

With reference to my complaint on recovery of Rs.351.12. I got a call from Axis Bank, Gajuwaka Branch. They informed that the charges levied are towards ECS failure. When I inquired about reasons for ECS failure, they informed sign not tallying, insufficient funds. When I told that ECS has been authorized by bank in June and amount of Rs.115/- charged to my SB account 82305 how can 'sign not tallied' happen. They immediately shifted to other reason of insufficient funds, which is also wrong as i am having sufficient funds in my account in June 2016. When insisted to provide the date of ECS failure. Then they informed that they do not have the details and are not able to provide the same. Even after 20 days from recovery, bank blnot able to provide details of recovery. How pity banks are functioning. Are they bankers on pawn brokers?

Dear Sir/madam, The followign accounts are fraud accounts.Amit Kumar, Axis bank, Acc no [protected], IFSC UTIB 0001655
Virendra Mandal, Acc no [protected], Axis, IFSC-UTIB0001810.

Please terminate these accounts as these are being used for Loan scam.I have deposited money and now lost it.Please take strict actions.

Also, help me to get back the fund that i have transferred

Ello sir. i am holding current acount with miller ganj branch ludhian. account no 91******9524626 national spring industries

i presented cheque for clearing into miller ganj branch. canara bank. miller ganj branch ludhiana with cheque number 214677 for rs 100000 one lac only, . but i got .
only 10000 ten thousand only

please guide me process (if some formalities to be done by my side).. & what is time frame for this issue to be resolved & when i can get balance money into my account.

your earliest response will be appriciated.

Jaspal kumar dhunna
national spring industries [protected]
\axis bank miller ganj ludhiana (home branch)
account no 913******524626
customer id 84****645
ludhiana punjab
india

Customer name surjoday welfare services, account number [protected] . This society fraud so many people and also me . The bank opening this account for own interested . All records are available . I deposit hues money at society account for loan purpose. the bank also show the details . my axis account number is [protected] . 3500 + 40000+30000+20000 . I think the bank earn huse money for this fraud customer . I challenge the bank .

Very poor service axis bank vasai west branch,
your credit card department not provide proper service to customers,
I have applied credit card last month, all documents collected & online registration process complete for your side, ( no response in your side )
i am continue follow up at last month to your credit card department.
( very bad service ( I am not satisfied to your service )

I am pavan, few day back i received a call from courier service, they want to delivered a axis bank credit card to me, but that time i was out station and also my family. I received credit card no from customer service mumbai. But yet i have not received any documents from your site. So my credit card documents send my address as soon.

Details
Name : pavankumar inti
Ph :[protected]
Courier tracking no: [protected]
Address
Prs murthy
8-4-380/1/7
Room no :201
Anand nagar, erragadda.
Pin :500018
Hyderabad

An amount of rs.351.12 has been deducted on 22-08-16 from my sb account no.82305 by axis bank gajuwaka, vizag. At first i was given a written reply that that charges are towards debit card. When i requested for proof of hike in debit card charges, they replied in writing that the charges are towards cheque/ecs return. But to my surprise, for the last two/three months all my chrques and ecss are honoured and i even have sufficient funds even though my sb account is a zero balance account. Already consolidated charges (Quarterly) charged in july 2016. No reply from bank since 28-aug. Went to branch personally, but the staff could not give justification for the charges levied. They are trying to look for one reason or other but not returning the money. Assured that the same will be resolved in two days, but even after a lapse of 15 days no positive response from axis bank. Common man is put to troubles by banks, whereas big fish like malayyas are left freely. Had they responded strongly against big fish like malayya, several crores of public money could have been saved. Awaiting positive reply.

My name is sukhdev singh and my dob is 14/01/1969. I live in delhi. I have a account in your bank with a account no.[protected] i had no ecs related to this fururem. They have deducted money from my account without any notice (Message or mail). They first deducted money from my account of 2663 rupees on 18/aug/2016 and now they have again deducted the same amount on 2/sep/2016 so the total amount has been deducted from my account is 5326 rupees. Please stop this deduction of money from my account and refund the money which has been deducted.
Sukhdev singh

From debit card 4th time purchased on amazon /japan /online purchase today 17.43 hrs 3129,
My debit card no [protected] axsis bank multilinecompany
Two times we approached they said you change pin number we changed four time now they said black the card i want to who has money from my account they are not giving proper answer
I think bank employ also include in this complaint kindly take necessary action

Last year i went to the usa, april 2015. That time i purchased from axis bank the international travel currency card. I faced a lot of trouble in usa to use the card for which i made international calls as well.
In june 2015 i came back from usa.
In august 2015, i received the statement for july month, where my card is charged in usa, whereas i am not even i that country. I came back in june. I immediately called the bank on 5th august 2015 and mr shivraj handled my query. He promised everything will be resolved.
I also sent a mail to be on safe side and have written record of the same.
But to my despair, they were all false promises.
After a series of mails, they tell me that a charge has been brought forward by a hotel i stayed in april-may 2015. Whereas wen i was trying to checkout and the card did not work, and i called the axis bank from usa, they said it will take 24 to 48 hrs to get card activated, so i will need to use cash or other means to settle the account and checkout. So i paid cash and settled my account and checked out of the hotel.
Now again in july axis bank charged me and i immediately responded to them but now after 1 year they reply to me, saying i picked up the issue after 180 days. Where as i have all e-mail records from august 2015 from the date i received the statement for the unauthorised charge on my account.

I request the bank to refund my amount please.
Thankyou.
Dipan jyoti

Date of Incident: 5th September 2016

I have submitted my all documents for credit card. then Axis bank dispatched my credit card on 25th August 2016. After 7-8 days i called to Blu Dart (Courier) to inquire about my courier but they have not responded in good manner. Today (5th September 2016), I got my credit card in opened courier.So i have not accepted it.

I can not say that your service is bad but definitely selection of courier service by Axis bank is very bad.

Change your Courier services to any other.

We have our Corporate account with Axis Bank Karol Bagh Padam singh Road, There is a person Rupesh Kr Singh Asst Sales Manager who is Taking care of our bank Account, i had never seen Uneducated & irresponsible Person like this, he lost my Internet Banking Document, even he didn't updated my Email id & contact no with Our Bank Account so i am facing lot of problem to get every month Bank statement . when i called for statement he always refused my call to saying i am on leave this excuse given on every month, now i suggesting to every one please don't open your saving or Current account in Axis Bank

I carried out withdrawal of rs 5000/- on 25 sep 15 from an sbi atm (Atm id s10g[protected], buria chowk, shop no. 25, sector 17, jagadhari). The cash was not dispensed properly by the machine and i could collect only rs 3000/-. It is requested to take up the case at appropriate level to resolve the issue at the earliest and refund the amount.

Sqn ldr nk pandey
Indian air force

This is the online complaint that was filled. Also a hard copy of personal application regarding the same was submitted to mr rohit of court road branch, saharanpur in oct 2015. Till date there has been no action from the bank side towards the same and inspite of several calls from my side to mr rohit, other than all the false promises of so called ' ho jayega' is what i have been listening from last one year. It is requested to resolve the issue and take strict action against mr rohit for not doing justice too his profession

Their was a fake transaction on my credit card, i raised a complaint to axis bank several time but they are regularly sending me bills of my credit card while the verification is going on, now they have deducted all payment from my salary account without any prior notice, so just want to sort out this matter, i visited multiple time to branch office but no one giving me solution on this

I Mr. Pankaj Prakash Tawade the existing A/c holder of Axis Bank
A/c No: [protected]
Debit card No : [protected]
While withdrawing the amount of Rs 10000/- from Bank of Baroda ATM, BN ID 1CRMHEH39(Branch Manpada Road Dombivali Thane). Timing ISD 21.36

But the money didn't came out of the machine. Immediately I informed the security guard & called up to Phone banking and the complaint no is [protected].

The phone banker provided complaint no & informed that it will be credited back within 7 working day. But again I followed up several times to phone banker, as I am out of the country right now, so it is difficult to contact the branch.
In spite of several follow-up I am getting the issue resolved
Could you please look into the same ASAP.

Axis Bank has forced me to take credit card saying there will be no charges on the card. But now they are putting so many charges against it. I feel I have paid more than what I have taken from it. If I call customer people they don't respond properly. I asked them to send statements for the whole period but no one have replied or sent anything. Today 3rd September'16 I called to customer saying my problem and the lady cut the call. If this is the way how axis Bank treats customer how will customer return the amount. They jus irritate everyday calling 2, 3 times asking for credit card. When they are so interested to give card why can't they give proper information when we ask them.

One more thing if the offers are just to fool people to take cards why can't expect the same back from customers. Why it's illegal if we don't pay.

Stop fooling offers by telling we give this that and all.

I got call from Axis call centre that I'm eligible for Axis Neo credit card as my company has corporate account for salary. Sale person also told me that its life time free card and there are no charges. I opted for as it was life time free. Axis bank person came to my office to collect document and that time also I had reconfirm that its life time free Axis Neo credit card and he told me YES. I received the parcel of on 30th July'2016. I have still not open ans checked how that card look like. I have not used t hat card till date. After a month I received an SMS stating that I need to pay 287.50/- as one time free and to get refund for the same I have to do shopping of 2500/-. So I dropped an email to Axis credit card on 15th August'2015 and complaint id[protected] and wrote them that it was free card to me and why their is charge now. I received email back saying that Axis is sorry for miscommunication by their sale person but I have to make a payment or do a shopping to revise the amount. I replied back saying that I'm not going to do shopping as Axis is forcing to shop for 2500/- amount and requested to block/cancel my Axis Neo card (couple of mail trailed went for blocking) finally I received email that we have blocked the card. So I did not reverted back. Two day back 287.5/- got debited from my salary account and I emailed back to saying that who has given permission to debit from my salary account and how can you debit from that account without customer permission. I got revert from Axis credit card customer care that I have linked my credit card to my salary account which I came to know that it was fault as I have not given any such type of instruction while filling the form. I asked them to refund my money back. Got another email stating that we cannot refund back.
Request you to understand and take some action on this complaint as its harder money and how can company just do like this when they know that its Axis sale person mistake and not mine.
Waiting for positive reply.

Pathetic service . My request number 7062160 for cardit card. I applied before 2 months for which i did not reciereceive any notification even after applying thrice. After few days gt a call frm sales department requesting if i want a credit card i explained the scenario to the representative and the same day mt ocuments were collected and said that card will delivered within 7 days which did nt happen fr a month. Later when i logged a grievance suddenly within 2 hrs i recieved a msg stating that my credit card request is approved and it will be delivered shortly. Next day i received a msg that it will be delivered within 72 hrs today 03rd of aug 2016 i received a msg frm blue dart that card will be delivered at 1.30pm which did nt happen again. I called up blue dart courier they said thier representative called me n i did nt answer the call which was a wrong information. Thn i called up axis spoke to one of supervisir name nikhil he said card is not dispatched yet. Suspicious! However nikhil was helpful. I dnt knw hw the bank works by giving all false information even by the representatives who handles bug corporate accounts. I m working with wipro n axis guy name naseem from powai branch has given all false commitment for debit card offers. Axis bank sucks.

As I did not get the needed info from the customer care representative because the payment was failed and I was in need of the answer and to prioritize the issue, I asked for their supervisor to talk to. The representatives cut the call. I made 2 calls. My second and third call was dropped by the customer care representatives.

I have never seen a worst banking related customer care like Axis bank ever!