Axis Bank Complaints & Reviews

Experiencig very poor customer service at Kharadi and Kalyaninagar branches in Pune and Malkapur branch where the old account exists
These three branches aren't responding well through calls on office no.s in working hours
Either they aren't picking calls or they aren't saying anything after the call is picked up leading to balance loss
Even the agent Mr. Shashank isn't responding and trying to avoid customer service
His negligence is making me feel like he/axis bank has cheated me by rs. 9031/- because my new account with no [protected]. is displaying the above amount but not becoming able to withdraw the same by any means even after visiting the branch where new account falls at Kharadi, Pune with IFSC Code:UTIB0001576
For activation of this account they told me to deactivate older with Malkapur branch with [protected] account no.
They've told that the process would take hardly a day giving no. 225901 to let Kharadi branch call on it
But after applying for closing the account they told me to wait about 5-7 days and aren't even accepting to call on above no. increasing my doubts about the fraud.
Even it may even become possible to even fetch my next month payments in similar way sending me here and there and not responding the calls
So, I request to take action as quickly as possible
You may even check logs on my mob no. [protected]

Today morning 6.05am at badlapur atm of your bank located at jai neelkant darshan
Badlapur west, near rainy resort, maharashtra
I had to withdraw for6000 rs. but only 5600/- i received. the deduction message i received was of rs.6000/-
Bank name the kalyan janta sahakari bank ltd.
Request you to reverse the amount in the account of seema r. jathanna
A/c-[protected]
Badlapur branch

Good morning team,

I have maintained credit card from axis bank and made payments properly without arrears, however recently i applied for personnel loan/ credit card from other banks since my credit card and loan application has been declined due to poor cibil score, i had a higher cibil score when i was don’t have credit card from axis bank, you folks spoiled my credit worthiness, please provide the detailed clarification why my cibil score has been reduced, it’s a serious issue kindly do the need full, as i discussed with cibil team only i am writing this mail.

I have received a mail saying that your card has been blocked due to security reasons. When I visited the Karve Nagar, Pune branch from where I have issued my card, the staff misguided me saying that they dont have card in stock. i visited the suggested branch near by that location and I was again insulted at the other branch.
The service is very pathetic at bank. They even dont know the exact procedure to re-issue the card. Forex department clearly informed that card has to be reissued without any charges as it was the bank who blocked. Then also the bank employee was asking me to pay the charges. When I asked him to talk to his own forex department, he was not even able to talk in english.

I have been follwing up with Karve Nagar, Pune branch for last 6 months but I havent received the card yet. I have considerable amount blocked due to such lack of interest from bank side and lack of knowledge from their branch staff.

If needed I can share the branch employee names with whom I followed up.

If anyone has any other known way to make an official complaint, please share.

Axis bank is just cheating their customers by saying they will get reward points for their every 200 spent...when u call customer care each time u call u will get different different ans for ur questions of reward point I.e one will say u get 5 point for 200 spent other will say 4 point n so on continues different ans. And at end u will hear sir terms and contion have change...on other side HDFC and other banks are providing good service...so will not suggest to open the account in this bank n block ur huge amount for minimum balance..


Avoids axis bank and go for other banks

Hello,

I want to put complaint against axis bank recovery agents. I had already told bank ppl that i won't be able to make payment for feb and march after and before that all my emis were on time. Now since last three months i have not got the salary.. Yesterday ppl from bank came to my place andi wasn't there. They called me. I asked them to meet me on monday to settle out things. But they didn't wanted to listen and started...

I am holding a savings bank account in axis bank vadodara city.

My account name is modified without my knowledge and the height of blunder is that my deposited cheque was returned on this ground that payee name differs.

On visiting the vadodara main branch, racecourse, i was informed that the axis bank representatives have no idea how this has happened. when i asked to contact senior authorities in axis bank, they said it will take 2-3 days.

Please explain why a customer/account holder holding the account since 10 years with the bank should wait for such a long time, simply because of blunders/system breach/lack of controls that exists in axis bank operations.. still waiting to get my funds credited, however this blunder or suspicious act on behalf of the bank is not allowing the credit of funds in my account.

Also while debiting my account for ecs / cheques issued by me there was no query regarding "payer name differs", however while crediting the amount of cheque deposited axis bank returned the cheque saying "payee name differs". so how does the rule of kyc apply only when the account holder wants his money from his own account from axis bank. this is ridiculous and cannot be explained on any grounds.

How can i rely on authenticity of axis bank transactions that i have done since 10 years.

This is a serious matter and i will escalate it to the highest of its level.
I am writing this not as a complaint/query, but to inform axis bank that you cannot play with the account details of account holders simply because you have the system rights to do so, it requires supporting documentation, and hence acts lacking such supporting documentation tantamounts to fraud.

Hello sir/ mam

My name is avtar singh. i am from punjab. my policy number is[protected]. i have a complaint regarding axis bank employees as they misguided me about the policy and gave me wrong information about it. i came to know about it when i received a booklet at home mentioning all information about my policy and the money i will be receiving after maturing of policy. it was all different as i was told. after receiving booklet i talked to the customer provider about it. but they told that they didn't gave me wrong information. which is totally wrong. i also emailed to their head office regarding this all incident. but they told me they can not do anything. then is told them to refund my policy but they did not a single good in my side. as i know that the information provided to me was totally different after receiving the booklet. i went to their office many times. but they are keep saying they can't do anything. moreover, they also took my signature on a blank form and told they are gonna fill that by their self. please help me with this. i just want to refund my policy back. if you require any further information, you can call [protected] and my email address is [protected]@gmail.com. please reply asap.

Sir, mam
I apply online axis bank new saving account opening. my reference number 93926216. representative appointment date 06/07/2016 11am to 2pm representative not attend the date or time
Me ready adharcard pancard xerox copy 2color passport size photo. please attend representative meet me collection documents or opening saving account. my
Address residents
My address or residents
Rajendramishra
Ganganagar near kalimandir bangali para
Brajrajnagar768216
Jharsuguda odisha india
Mobile number [protected]

I have already made a complaint in the bank but i haven't received any solution for my complaint i have opened an account in axis bank in the month of may 2016. i received the cheque book, atm/debit card but from the activation of the card till date i am not able to make any online transactions.

In regard of this complaint i have make many calls to the customer care department but as usual no satisfactory reply from there side. then i made a complaint on there complaint id but no reply from there side.

Now i am writing it here. i want u to take an action regarding this complaint as soon as possible.

Thanks & regards

Nikhil mishra

Hi, , ,
this ravinder singh [protected]

i m facing problem with net banking

lot of times i have dail ur helpline nos.

No buddy pick the phone. pls sort out any how.

I have ordered one Axis bank gift card of Rs.1500 in Jan'16. When I tried to use that card, it was declined. I called customer care after trying soooo many times, some body picked up my call and then put me on hold for sooooo long. The customer care executive said that the card was not active so she has activated the card.

Then after some days, i tried to use that card again and guess what it was again declining. I had to call back customer care (which I dont want to because they dont care about customer and also put on loooong hold). After few tries, my call got connected to executive. He said I have to send a mail to Prepaidcards.[protected]@axisbank.com
Also, when I asked, about the reference number of the call, he said there is no reference number, after asking so many times, he said he have to lodge the request then he can give me the reference number. He again put me on hold, which was irritating and then he gave me the complaint number. I had sent the mail the email ID he provided. Also, found email ID - [protected]@axisbank.com on the card and prepaid.[protected]@axisbank.com from the Axisbank website and sent them a mail, but no one is replying to my email.
Axis bank is the worst bank, i have ever come across. Earlier also i had very band experience, when i had applied for Loan. I have to take to issue to RBI to get the resolution. Then also Axis bank took 1 month to resolve. Not sure when this card issue will resolve.

My saving account is with axis bank at garhi sampla haryana. Your bank deducted rs.2698/- in the name of insurance on 8 april 2016. Neither your bank made my insurance nor credit back rs.2698/- in my a/c no [protected]. I m not interested in any kind of insurance kindly refund my rs.2698/- in my a/c with interest.


Your sincerely.
Ravinder kumar
Ph.[protected]
A/c [protected]

Sir
My saving a/c is with axis bank at ajnala district Amritsar Punjab, your bank deducted Rs. thirty thousand (30000/-) in the name of insuranc in year[protected] from my saving a/c, neither your bank made my insurance nor credit back Rs.30000/- in my a/c no. [protected]. I am not interested in any kind of insurance, kindly refund my Rs. 30000/- in my a/c with interst

yours sincerely
Er paramjit singh
a/c no [protected]

Hello

I have a salary account in axis bank in Madhapure Hyderabad (UTIB0000553) branch. I have taken personal loan 4laks that Rate of Interest 18.5 %. My loan EMI Date is 5th of every month.

1. Now my issue is –5th June 2016 on wards my account balance is showing “-10266Rs” (- Balance) Unexpectedly my salary is delayed then I got the salary credited in 27 June 2016. Then Axis bank detected EMI amount 10266rs in 28th June.

" That means I have paid the EMI are not? "

2. I have not paid July 2016 EMI amount “10266 Rs”. Now July 7th 2016 my account balance is showing “- 20454rs”

I got the message to Axis bank on 7th july 2016 – “Dear Customer, Lien of Rs 1636, marked in your SB account due to Bounce & LPC charges levied In your account.”

My account balance is showing “ – 20454 rs” why?
Why people money is stealing?
Refer the Mini Statement attachment . This bank is indirectly robbed the money.
worst/weirdest customer service experience I've ever had.

Hi,

Please cancel my Axis Bank Credit card my card no is "[protected]".


Please urgently do it as fast as you can do.

My contact no.is [protected].

I used my debit card instead of cash and the bank has charged me 15 rs extra and i had 3 free transactions left. Why was i charged extra? I need a right response and refund. I cant always have carry cash or pay by cash when i fuel my vehicle full & it applies to rest all ppl living in bangalore. Bank walo have some sense and be fair to your customers.

To,
Respected sir/madam,
I ankita seal student of techno india university currently studying mba (digital marketing & advertising), had applied for an education loan of rs.3, 30, 000 at the saltlake brunch sec-v of axis bank on 12th may 2016. i had nominated my mother as my guarantor. i had submitted the necessary documents & kyc for related to my education loan to mr. simul ([protected]) on the same date. the another executive is mr. arijit ([protected]). till date they did not provide me any application no. regarding of my loan. mr. simul assured me & my mother that by the 28th of may 2016 i would be getting the accommodation/approval letter.
Sadly enough till date i have not receive any information about the loan & neither of the two employees have been contacted us. they had verified my university & my house & had given me a green signal that every documents including the civil documents were all ok. now mr. arijit said over phone that coming of thursday (07.07.2016) he confirmed that either my loan has been approved or not. its about my career & they kept me pending for a long time. please advice me what should i do now.
Thanking you
Ankita seal ([protected])

Please l want to change my mobile number in my account of your bank. As my mobile number is changed . My mobile number is [protected]. Before my mobile number was [protected]. Please do it as soon as possible l want to do very most important transaction. Please l request you and l heard that many people are attracted to axis bank as it is a nice bank .please l hope you understand my situation . Please l opened this account as this is a nice bank and even other banks are not so nice in accounts saving like axis bank please help me l have a very big hurry as l need to do an important transaction in these two days

HI,
Today Morning i did a payment using axis net banking, the transaction was unsuccessful but the amount got debited from my account. i tried calling the customer care, but the ivr says they are not working today. its a big amount and it would be great if someone can help with this. When will i get the refund amount? i called[protected] and [protected]. is there any other number where i can reach the rep directly?


THANKS IN ADVANCE