Axis Bank Complaints & Reviews

HI,
Today Morning i did a payment using axis net banking, the transaction was unsuccessful but the amount got debited from my account. i tried calling the customer care, but the ivr says they are not working today. its a big amount and it would be great if someone can help with this. When will i get the refund amount? i called[protected] and [protected]. is there any other number where i can reach the rep directly?


THANKS IN ADVANCE

Received following email from iredeem C/o Axis Bank on 7/06/16:

Congratulations !

You have successfully redeemed Benetton Bag with your AXIS BANK voucher.Your Transaction ID is:[protected]

Your product will be delivered in 10 to 21 working days

If any query persists pls. feel free to call or email

I Redeem

Customer Care
--x--

I am yet to receive the above. Please do the needful.

-
CR jhawar
email: [protected]@yahoo.com

I am a student in U.S. and was using multi currency forex card for transfering funds from India. On May 1st, I lost my card. Unfortunately fraud transaction happened on that card worth $2600. Furthermore there was the remaining balance of $400 when the card was blocked. As the card was insured, I raised a insurance request with Axis bank on 11th of May by providing all the relevant documents. I also raised request for replacement card on next day. The ETA for replacement card was 7 days and for insurance it was 30 days. It has been more than 50 days now and I still don't have any update on what is going on. I have neither received card nor insurance claim. Whenever I contact their customer care over mail or call, they raise new request and ask me to wait for 2 days. So far they have given me more than 10 complaint numbers but still no concrete step have been taken. When I tried to escalate things by writing mail to higher authority I got reply from same level 1 customer care. Because of all this I am stranded here without any source of money.

Ref: Card.No.[protected]
Dear Sir,

Ref: Debit card No. [protected]

I am touring USA and staying here up to Sep '16.
I went to the Axis bank Nanganullr, Chennai branch
to get a traveler card before my journey.

The Branch Manager informed me that they are NOT
having the stock of DOLLAR CARD and assured me
that I can use the card in USA and has to pay some
exchange charges etc.
But the card transaction was denied my the ATM
centres in US.Kindly upgrade/authenticate the
card to use in US for which act of kindness I shall
ever be thankful to you.

Sincerely,

Dr. Senguttuvan,
MBA, MHA, MHRM, M.Phil, DHHA, D.PHARM (P.hD)
CHIEF ADMIN - PROJECTS
Ragas Dental College and Hospitals
Cell :[protected] /[protected] [roaming]
[ Camp at USA-Midland ]

I have bought forex card no [protected] in the name my son prashant iyengar from thakur village bank kandivali east mumbai on 27th june 2016 but my card is not activated yet inspite of every day persuation to branch and customer help line. i am very disappointed with service of axis bank. my son left india already with card and reminding me everyday

This is absolutely the most ridiculous bank i have dealt with, for the last 12 months from june 2015 to june 2016, i have been charged rs 4400 as consolidated dp charges, are we allowed to sue axis bank by submitting a formal complaint with sebi as we never informed about these charges... i've used sharekhan so many years, they never charged me anything other than the normal amc of rs 600... i regret switching over to axis direct... im gonna close the account asap

Sir,
I saw the job ad in quikr of axis bank job.in that they will ask for resume, one passport size photo, adhar card photo on [protected]@gmail.com. i apply for job and next day i call from swati and her no=[protected]. they will demand for 250/- punjab national bank a/c no=[protected] name devendar singh phone no=[protected].
Then i call swati then she will neglate me and not receive my phone. please take action for that sir so she will not do anything in future to someone. please please take action. first of all you verify the ad then you give permission to post it. so your website have not any security.

Here i would like to inform you that on 26/06/16 between 2:14 Pm to 2:30 PM there were 6 Unauthorized transaction of Rs.11, 020/- on my Axis Bank My Zone Credit Card ([protected]) and 1 Unauthorized transaction of Rs.4191/- on my Axis Bank Debit Card ([protected]) made by hacker. I got alert on my registered mobile and on registered email id, Immediately i called on Axis customer care and blocked my both the cards on immediate bases.

I have sent Dispute form and Police complaint in pdf file on 27/06/16 on [protected]@axisbank.com and [protected]@axisbank.com, after so many reminders today they sent me the mail saying that "Please be informed that, as per our investigation disputed transaction, as the disputed transaction is successful e-commerce/online transaction processed by entering user id and password available only with you"

I have not done any transaction in mentioned attached pdf file. Here i am submitting credit card and debit card dispute forms along with Police compliant copy. So request you to solve this problem as soon as possible and credited my Unathorized transaction amount in my Credit card and Debit card account.

Regards,
Jimmy Patel
(M) - [protected]

Hi my name is shilpi. My saving account is with new railway road, gurgaon branch. Few months back i started receiving some notifications regarding some transactions. I immediately informed to my branch, they said mistakenly some one's number is added in your account it will not e a problem. Then i started receiving mails for statements that time some thing strike to me and i checked my internet account and found in my account two accounts are added one is mine and second is some one's current account. I called to axis bank customer care and immediately informed for the same. They said with in two days we will solve this. They informed that by mistake they have given same customer number to two people. Reallyyyyy??? How can it be possible?? Then after one day i received a call from customer care and they said its not from our department, we are transferring the case to other department. Its being 2 months now, when ever i call them they respond that the same has been transferred to some other department and respond you soon. The worst bank ever. Customer care people are not up to the mark. They don't know how to handle customers, without putting me on hold they start speaking to each other. Unprofessional behaviour. I definitely will tell each every one in my contacts and office never ever ever open account with axis bank.

My s. B. A/c no [protected], sri punjabhai hirabhai vankar.
My complain is non receipt of bank statement even though i had registered new mail in your bank at naroda branch. Ahmedabad. It is needless to add that i went to hdfc and your bank at naroda branch, ahmadabad for change my email address for bank statement, hdfc bank had changed on the same day within 3 minutes but your bank had not taken care. Not only that when i approach your br at naroda the female staff member tell me to wait for some time and after 25 minutes i was attended and told me that it will register after 4 days. But till today i am unable to receive,
Please submit my bank statement as early as possible.
My contect no is:[protected]
My email id:phv.[protected]@yahoo.com
Thank u in anticipation of your +ve reply.

This is something very disappointing i raised a dd request from internet
Banking with "at branch" option. On request dd page its clearly shown for
Courier it will take 6-7 working days but for "at branch" nothing is mentioned.


So i think it will something raise request and visit branch and collect dd.
After successful request amount deducted from my account and i got message with
Reference number and where its written please visit branch and show this number
With id proof and collect your dd.

I do same, i visit branch and ask from dd
But bank presenter says i don't have any information, please talk with customer
Care. I called customer care immediately and tell them everything. They says it
Will take 2 working days.

Now in all requesting process, i was never informed
It will take 2 days to process this request.

I tell customer care, i need this
Dd on urgent basis please let me know any other workaround rather then accepting
His fault he just blaming me that i should call customer care before doing
Request.

Why? If i need to confirm every-time why should i am using internet
Banking.
This represent very low quality service i ever had. Till then axis was
A good banking solution for me, now i will soon close my account and shift to
Ome another banking service.

Axis bank is unnecessarily charging late payment fee on credit card. After quoting rbi circular regarding late payment fee, still axis bank people not reverted to my email. This has happened 4 times in last one year.

Rbi circular dated july 16, 2015, it states as below:
Rbi has advised banks to report a credit card account as ‘past due’ to credit information companies (Cics) or levy penal charges and late payment charges only when a credit card account remains ‘past due’ for more than three days. It also said that to bring in greater credit discipline and to provide operational flexibility to credit card issuers, the ‘past due’ status, for the purpose of asset classification, would be reckoned from the payment due date mentioned in the monthly credit card statement.
Say, the due date of the credit card bill statement is 16 august. From now on, you will have a grace period till 19 august. This means if you pay the bill any day from 16 august to 19 august, a late payment fee or interest charge will not be levied.

Please note that, amount was due on 02.05.2016, and i have done the payment on 04.05.2016. It means within 3 days i have done the payment.

Sill axis bank has charged the late payment fee.

It happened in total 4 statements in 2015 and 2016.

Customer care people are not responding properly and there is no reply for emails.

I would like to lodge a complain regarding hidden charges which are charged on debit card transactions by axis bank. The message for such transactions comes as info: tip/scg. Visa. Pos. Dt 180616

This is insane. Why is this amount getting charged unnecessarily on my card. I think i should change my bank if the bank doesn't come up with a substantial explanation for the same.

Deepti

There are some fraud peoples using Axis Bank name took Rs.9570 as joining amount for the post of Account Manager on refundable basis. I had paid the amount to a Hr Manoj kumar sharma. His cell no is [protected], [protected]. When called him he did not took the calls. I have the proof of the paid amount since the amount was paid by online transaction, messages. I request that firm action with the concerned people for fraud and playing with my career. There are many such candidates whom they have made fraud.

I own an axis bank credit card and duly making my monthly payments on it. For the last 10 days, i have been receiving 3-6 ivr calls asking me to make the minimum payment which is due on the 27th of every month. These calls became extremely irritating as you don't expect a reminder calls 3-6 times several days before the due date of the payment.

Anyway, i made the payment on 23rd of this month (Again way before the due date) and today, 26th june, 2016, an actual person (And not ivr) called to ask why i still haven't made a payment. When i explained i have and that details have been updated and also that the call centre should first cross check the details before calling, the representative started bullying me.
He first said "why should i check the details, it is your responsibility". When i told him this is not the way to speak to a customer and that it is not my "responsibility", on the contrary it is theirs because the payment is clearly showing on my account, i was told that "how am i talking to you? How am i talking to you? You don't even have the courtesy to make your payments on time and take responsibility for your payments"

I asked him to forward the call to the manager as this way beyond inappropriate. The manager said my payment was due on the 6th of every month. I requested him to check my details again as the due date is 27th not 6th. Without apologizing, the manager said "yes that's right but you have rupees 100 outstanding and the call was only a reminder for that amount"

When i explained that this is harassment - first i keep getting these ivr messages, then i get bullied by a customer service representative, then the manager decides to mention an incorrect due date hoping i would believe it but when i don't he tells me i have a rs 100/- due which also is false as the entire due amount was paid.

Then the manager tells me ivr is not his problem because those calls are from axis bank whereas he is a third party company. I refused to further discuss any account details with him because then that becomes a privacy law issue. Why would anyone discuss their account with a third party?

Upon my refusal, he mentioned that he is an authorized third party which also then should make him liable for the ivr calls. If it is a department within an organization, that's not my problem. The calls i have been receiving are for credit recovery from the axis bank and i am speaking to it's representative. Simple as that.

The conversation kept going on like that in circles. And finally the manager hung up.

I also have a recording of the entire conversation if it needs to be provided.

The bank is liable to apologize and compensate for this harassment.

Axis bank phone numbers, i've been getting calls from are:
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]

Sir

My name is smt. Sujata mangesh shelar. My saving account number is [protected] & debit card number is [protected] which expiry date march 2020. Yesterday, i have received sms on my mobile number that debit card is blocked permanently without any reason.

You are requested to activate my debit card & give me valid reason for blocking. My mobile number is +91 [protected] & email id is suja. [protected]@gmail.com. I am waiting for your reply. Please take necessary action.

Sujata mangesh shelar

My name is rekha holding an account with axis bank peelamedu branch, i had taken an credit card with it but haven't used it till date, by may 2016 i received a statement that i should pay annual fees for card, i tried paying it through my net banking account but, the amount column got inactive and was not able to make it till 31st may 2016 then i tried paying with debit card, and no use then i was at last able to pay it by 9 th june 2016 from my net banking itself, but meanwhile as it crossed the duedate again there is a charge of rs.300 for late payment, now am trying to make it again am getting the same error. I spoke to the axis bank service team am shocked by their response because i spoke to six or seven different person regarding this named sruthi, sarjith, arcariya or someone as recalled by me but they give me a stupid answer to change the browser. If it's a browser problem how isthat possible for me to make other payments from the same netbanking account for other purposes. Now again today am trying to make it from netbanking again am getting the same reply, moreover these service executives say do whatever you want can't resolve this. These banks say customers are our king but treat them as crap.

Hello team,

I want to change my Register mobile Number from [protected] to [protected]. so show me procedure. do the needful.

Thanks
Jay Shukla
[protected]

Dear sir,

I would like to bring your kind attention that i have transfered an amount of rs 9500 through imps to the axis bank account holder but till time the receiver has not rceived the amount.

Please find the details -
Customer name - mr charanjeet singh
Sb a/c no-[protected].
Bank-idbi bank karol bagh new delhi
Cust id[protected]
Transfer amount - 9500
Date :- 22/06/2016.
Tranfer mode - imps.

Receiver party details-
Name of customer - mayank kumar sharma
Sb a/c no-[protected]
Ifsc code-utib0001102.
Amount-9500
Date-22/06/2016

Till date the receiver party (Mr mayank kumar sharma account holder of axis bank has not received the amount). Please support me in this situation.

Regards
Charanjeet singh
Email [protected]@gmail.com
Contact no-[protected]

Axis bank seems to be one of the worst banks with inability to create nri accounts or support their internet banking site: during my recent trip to india i walked into the bandra branch to create an nri account. I was promised my account details would be available shortly. I returned from my vacation to india a few days later.

It took multiple emails and phone calls for axis to finally create an nri account 1 month later.

Internet banking, well this seems to be a foreign concept for this international bank. Its 2.5 months now and they have still not been able to set me up with a password (And no: account creation on web site does not work & neither does their complaints site)

Sheesh this bank is a 'back eye' on the banking industry... One needs to stay away from this axis bank at all costs.