Axis Bank Complaints & Reviews

I have a salary account with axis bank since 3+ years and regulary salary is getting deposited. I applied for PL couple of time but they always reject it saying "Banking score is low" as per gov rules (if m not wrong) cibil score is enough to judge. My cibil score is 765. Immediately Kotak Bank provided approval but this bank is saying NO. Now i don't want to keep this account relation with axis bank but i have to keep this because of salary. I request your team to look into this and do the needful. They provided credit card with limit of 50k, why is it so if there is a issue in banking score. Thanks & Regards,
Deepak Bajaj
+[protected]

I received a call from Axis Bank Credit Card sales person stating that they are providing a credit card with no joining fees as I am Accenture pvt. ltd. employee.
So I registered for the same. I confirmed about the same many times but they always said there is no yearly charges. But when I received the card, I found that the joining fees is mentioned. Hence I called the customer care and asked them to cancel the card.
They blocked my card instead of completely cancelling it. I didn't even activate my Credit Card.
After some days on April 7th 2016, they auto deducted around Rs. 572/- from my salary account as joining fees.
I have called them so many times and they are now refusing to refund the joining fees.
This is a fraud that axis bank is doing, they provide us with wrong information about the credit card and then they charge us for the same.
Why should I pay for a credit card for which I have not registered?
I want my refund back.
Please help me with the same.

Dear Sir/ Madam,
This is for your kind information and prompt action. I had applied for a personal loan (Application id 4510469)from your Kakkanad - (Kochi, Kerala state)branch and after a long days of trauma the loan has been sanctioned. I had to face unwanted and unprofessional proceeding from your customer service particularly from Ms.Hima George (Sales manager - personal loan) and Jini Jose (Sales coordinator). I had already submitted the necessary documents in time suggested by them. But they have delayed the loan without any plausible reasons. Whenever I tried to contact them they were not ready to attend the telephone. Whenever they attended the telephone they were very arrogant and give lame excuses. Finally when I went to the branch I had bitter experience from them. The sales coordinator behaved in an uncivilized manner and denied the permission for an appointment with seniors.
However thanks for the sanction and request you to avoid such incompetent and incapable staff from your office.

Sir. With due to respect i request you that i am a customer of axis bank, haldia branch. Akash ganga comercial market complex.Sutahata.Purbamedinipur. West bengal. My account no. [protected]. My customer id is[protected]. It is my request that three transaction has been made from my account on 21/09/2015...Rs 69000.00 17/09/2015...Rs 12000.00 16/09/2015...Rs 13000.00 i have not made above three transaction and i have not got any massage from axis bank. I have not made above 3 transaction. My customer service no. Is 18342754.18462304.18671916.18889605.19343915. The bank says passoword sharing case and mpin case totaly wrong lie.I have not share any passoword to someone.I have not any machine and mpin from axis bank .I have already communicated with bank and apply also. I have been suffering this problem long time. I have not make a payment for max life insurance policy, g.O. Name- x0261. Policy no,[protected] please kindly solved my problem i shall gratitude to you. Thanking you. Srimanta pradhan date-23/03/2016 email -srimanta.[protected]@yahoo.In phone no.-[protected] . Send me your feedback

Hi,

This is ravikumar from chennai. I was using axis bank credit card no: [protected].

Online fraud has been happened towards my credit card towards the total amount of rs. 42594/- which was debited from card on 11th of august 2015.
If i do any transaction using the credit card. There should be a confirmation message or email which would be sent from the axis bank. But for this transaction what was happened, there was no confirmation message or email in which otp was not received from axis bank.

1. Rs. 17442/- paid towards the merchant til
2. Rs. 17442/- paid towards the merchant til
3. Rs. 1005/- paid towards the merchant online recharge se
4. Rs. 1005/- paid towards the merchant online recharge se
5. Rs. 5700/- paid towards the merchant til

There is no response from the customer care on this for an immediate action towards it. I have called several times to the customer care no support for the customer from the axis bank (George town branch chennai).

From the collection team i get continuous call stating that to repay the amount. I have filed a complaint even in the local police station for this online fraud transaction. They registered a csr complaint and gave a acknowledge copy of it. But till now no response from the police side too.

After long back the from the nodal officer i got the ip address of illegal transaction. But they are not investing towards the ip address. Please find the below details.

Transaction id transaction time display amount merchant name card type merchant url merchant country code user remote ip
[protected] [protected]:03:23.067 1005.00 online recharge serv credit [url]https://www. Citibank.Co.In[/url] 356 98.143.144.209
[protected] [protected]:58:46.497 1005.00 online recharge serv credit [url]https://www. Citibank.Co.In[/url] 356 98.143.144.209
[protected] [protected]:48:28.89 inr 5700.00 til credit [url]https://www. billdesk.com[/url] 356 98.143.144.209
[protected] [protected]:44:43.893 inr 17442.00 til credit [url]https://www. billdesk.com[/url] 356 98.143.144.209
[protected] [protected]:39:13.117 inr 17442.00 til credit [url]https://www. billdesk.com[/url] 356 98.143.144.209
[protected] [protected]:35:44.217 inr 17442.00 til credit [url]https://www. billdesk.com[/url] 356 98.143.144.209

Looking forward a solution for this issue. Do axis bank support all these online fraud transactions.

Regards
Ravikumar
[protected]
[email][protected]@gmail.com[/email]
Address: mannady street, chennai -1.

I had purchased a product from amazon through axis bank credit card with the option of emi.

However, on 19th april 2016 i received a message from axis bank that my monthly statement is generated and i was surprisingly charged for the full amount and not for the emi.

So i had contacted axis bank through email. Upon which they confirmed that i had previously opted for emi but not yet provided the same. So they asked me whether i wish to now opt for emi. Upon which i gave my consent. However, next moment i received a email from axis bank stating that i don't have the facility of emi and therefore need to pay in full. Axis bank reference no.[protected]

Kindly provide relief from such acts from axis asap.

Also giving the email conversation between me and axis bank.

Regards,
Priyen sonawala


On 20 apr 2016 02:53, "axis bank support" wrote:
Dear mr. Sonawala,

Thank you for writing email to us.

I understand you seek clarity in converting your outstanding amount rs. 3, 750.00/- into emi.

A check in our records shows that currently you do not have the offer in your credit card to convert the outstanding balance into emi.

Kindly, please make the full payment before the due date to avoid charges

I kindly request you to make the payment at the earliest to avoid any financial charges.


In case you have any other queries you can email us on [protected]@axisbank.com or call us (Toll free) on[protected],[protected].

Best regards,
Emmanuel p

Customer support
Axis bank

Do not share your pin or card with anyone, not even your friends or family members.
Do not share confidential / personal information over phone, email or sms even if the request appears to be from your own axis bank.


[protected]----original message[protected][protected]


From:priyen sonawala[[protected]@gmail.com]
Sent:4/20/2016 12:57:08 am
To:[protected]@axisbank.com
Subject:re:re:error in the statement.


Yes i wish to convert the same into emi provided my original payment
Schedule (As depicted on amazon) remains the same.

So before my final approval, kindly provide complete details regarding the
Same (Like emi amount, period, rate of interest)

My another question is that, the statement for the month has been
Generated. So now if i choose to opt for emi, will i be required to pay
Amount as per the already generated statement? Or as per new emi plan?
On 20 apr 2016 01:01, axis bank support wrote:

Dear mr. Sonawala,

Thank you for being a valued axis bank customer.

A check in our record indicates that, the transaction of rs. 3750.00 has
Not been converted into earning monthly installment (Emi). Kindly revert to
Us if you wish to convert the same, on receipt of confirmation we will be
Able to initiate a request.

In case you have any other queries you can email us on
[protected]@axisbank.com or call us (Toll free) on
[protected],[protected].

Best regards,
Sandhya s

Customer support
Axis bank
Do not share your pin or card with anyone, not even your friends or family
Members.
Do not share confidential / personal information over phone, email or sms
Even if the request appears to be from your own axis bank.


[protected]----original message[protected][protected]


*from:*priyen sonawala[[protected]@gmail.com]
*sent:*4/20/2016 12:37:56 am
*to:*[protected]@axisbank.com
*subject:*re:error in the statement.


In reply to the below trailing mail,
I am furnishing you with the required details-

Name - priyen sonawala
Dob - ________
Registered mobile no. - __________
On 20 apr 2016 00:44, axis bank support wrote:

Dear sir/ma am,

Thank you for writing to us.

I understand you seek clarity on transaction amount.

Please be inmform that, i am unable to trace yourncredit card without
Following details.

I request you to please shere us the same to assist you in this regards.

Full name:

Date of birth:

Registered mobile no/customer id:

In case you have any other queries you can email us on
[protected]@axisbank.com or call us (Toll free) on
[protected],[protected].

Best regards,
Vaada neelavathi
Customer support
Axis bank

Do not share your pin or card with anyone, not even your friends or family
Members.

Do not share confidential / personal information over phone, email or sms
Even if the request appears to be from your own axis bank.


[protected]----original message[protected][protected]
*from:*priyen sonawala[[protected]@gmail.com]
*sent:*4/19/2016 8:24:21 pm
*to:*[protected]@axisbank.com
*subject:*error in the statement.


Hi,

My issue is regarding the credit card (My zone credit card) linked to his
Email account.

Today, i received a message from axis bank that my statement has generated
For the month.

During the month, i had only 1 transaction with amazon.
The transaction was done with the option of emi facility. Order no. -
[protected]

However, the statement doesn t reflect the same. I am being charged with
The full amount.

Kindly confirm the same and provide remedial action asap.

Regards,
Priyen sonawala


P.S. Attaching screenshot from amazon.In confirming the availment of emi

I was using Axis Credit Card (Credit Card No. ****5835) since Jan, 2012.
In June, 2015, some fraudulent transaction was done on my card and I got my card blocked.

However, no harm caused as these txn were accepted by bank as fraud and reversed.

Untill June, 15, I was paying my card bills t/h Axis Net Banking (I have Axis Saving A/c also since June, 2011) but after June txn, I was unable to make payment of outstanding dues (Genuine txn) as the card was blocked so un-linked from my Axis bank a/c.

So, I asked Customer Executive how to pay my existing dues to avoid late fees.
They suggested to deposit Cash at Branch which was chargeable Rs 100/-
I again mailed this is not feasible why should I bear charges w/o any default of mine.

But no suitable./sincere reply recd from your customer exec, then I searched online and on net banking..somehow I got the way to pay online…I regd this Card as Payee in my Net Banking.


But don’t know why this payment was credited by the bank in 3-4 days…
So, what I want to say that after my card get blocked, I always wanted to make full payment and timely payment
But due to circumstance as mentioned above, I couldn’t do so.

And Axisbank started charging Interest on O/s and billed in card stat.

In this way, the Bank has kept charhing interest and billed in every month's credit card statement with Due date as Immediate.

Now at present, whatever my dues are being shown by Axis Bank are only consists of Interest/Late payment fees and Interest on Interest.

I have become very frustrated by customer executive replies and thus writing on this forum.

What I want is reversal of all these unjustified charges (as no principal dues pending) and completely de-activate this card.

I will never use any credit card especially offered by Axis bank looking to experience I had during last few months.

Thanks...

I have a current account in axis bank chandigarh (Manimajra).

I am talking about transaction here "ecs/[protected]/ch/1568634/hdfc chandigarh"

I have recurring deposit in hdfc. The ecs gets deducted from axis bank 11th of every month. This month also the amount has deducted from axis bank but did not get credit to the hdfc.

Hdfc has given me full evidence with statement and nach sequence number '[protected]' that hdfc has not recieved the money of rd till date.

Axis bank manimajra just saying that amount has deducted and will be with hdfc only.

I am not sure which bank has my money. The responsibility is of axis bank. They are not putting reversal of the ecs to my axis bank account. Hdfc claim that axis bank has a problem in there server on 11th april 2016. All the transaction failure has happened because of that.

1.I had sufficient balance, the amount of rd got deducted from axis bank not recieved by hdfc till date?

2.Axis bank response to hdfc ecs was bounce ecs due to insufficient fund.

3.Axis network problem i cant be responsible for this reason.

4.Please help and and make sure atleast i know where is my money parked at this moment.

Account no. :[protected]
Mobile no. : +91 [protected]

Refund of money not done its almost 14 days my home branch andheri staff is not supportive also mail to customer care but till now money not refunded just tell me you guys are refunding my money or not.
I have all the documents regarding deduction aleady mail to customer care.need urjunt response
waiting...

A double entry made on my credit card number [protected] on 08/04/2016. I had made only one transaction but the bill raised twice on the same day same transaction so please kindly check and rectify the problem.I had booked a air ticket online from mihinlanka airlines for 75usd from my credit card above mentioned and the bill raised by axis bank twice on the same transaction axis bank try to cheat customer.Hence i request the axis bank officials to look in to this matter and solve my problem

On 01/02/16, I had done an online purchase of Rs.614.46 from "First Cry.Com" and the payment was made by my debit card at around 21:15 hours, the amount was debited and I got the message of debit but after few minutes a mail was sent to me stating that the transaction was cancelled by my bank so the seller could not process my transaction. I informed my bank the next day regarding the problem through phone banking and I was assured that my problem will be solved within 4 working days but it was not done so again on 11/02/16, I told the matter to the phone banking official and I was given a complaint code of" 20332916"also assuring me that the problem will be solved by 48 hours but till date nothing is solved.Even I visited my branch but they said that they can't do anything and I've to get it solved through mail & phone banking. My earnest request to the authorities is to please solve my issue and please relieve me from my banking worries. DEBDEEP BASU, ACCOUNT NO-[protected], Behala Branch.

Dear Sir,

We Shivam Engineers Faridabad approach at your Sector-29, Faridabad branch for current opening request we had submit the cheque which was return due to sign mismatch then we had submit Cash Rs. 11000/- for opening the a/c than branch manager ask us your verification pending we can't open the same. We are regret that the attitude and behavior of the Branch manager was not so good he had talked with us very bad manner I strongly recommend to remove this person immediately he had wasted our 5-6 days.

Thanks & Regards
Bishan Kumar Sharma
Shivam Engineers
Faridabad-121008
+91-[protected]

I have changed my mobile number. It is got updated in bank records. I am not receiving the OTP on my new mobile number . This has been pending from last 6 months. It is very disappointing as this has been pending from last 6 months. I have tried all the possible options with no luck. Please help on the priority. I am getting all the messages on my mobile other OTP...

Application reference number 16-[protected]
iven name Abraham
Service type fresh
Type of application normal
Fee (Rs.) 1500.00
Payment status (Internet banking) failed

My payment has been deducted from my account but this is showing failed.
Its been 3-4 days no service is being provided to contact to sbi and we try to contact them they are not giving good response, please email me how to go ahead with this

Hi im soumitra kabiraj, i did a recharge of bsnl from paytm.Just after it is done message came that money had been deducted but recharge is not done.i emailed paytm about it and they told me that they did not get any final confirmation from bank.it is 24 hours and still bank had not confirmed them .it is quite disgusting and really unhappy with it.my a/c is 154345.try to resolve it soon.

I have a current account in Axis bank pallavaram branch(chennai) i have Tatacapital loan ECS of Rs.20340 on 9th of every month but this month even though i had sufficient amount in my account till today my ESC is bounced...I spoke to nearby branch (pallavaram) they are telling me that monday was network problem through out India so it is bounced...

1.I had sufficient balance but why it is bounced?

2.Axis bank is full responsible for my CIBIL score..

3.Axis network problem i cant be responsible for this reason.

4.Please help and and make sure that ECS bounce should not reflect in CIBIL because of Axis Network problem...


Account Name : Miss u
Account No. :[protected]
Mobile No. : +91 [protected] / [protected]

please help i am a self employee fully depend on CIBIL score

Mid : [protected] tid 67310131
Dk roadlines a/c no. [protected]

There is problem that i have not received amount in account.
By edc swap machine from credit card.
Ok

Sir i applied for topup loan on 24.3.2016 through venkat mallesh, home loan ececutive axisbank anantaput but not sanctioned till now. He is not responding since 20 days. He won't lift phone when i call. Though i gave him all documents loan not sanctionef

Dear Sir/Madam,
This is for your kind information that I Dhinagaran.D working as a staff nurse in saudi. I am trying to get a job in kuwait. I got a mail for kuwait job from Mr.Jaydeep sharma who is told that he is working in naukri.com. He told me to send the money for the job process. Totally i have send 3 installments of INR- 71000 to the particular account till now. But now he is not answering properly. I have attached the account holders details. I kindly requesting you to give the address details of that account holder to catch him. Please kindly help me and do the needful.
Account details:
Name: Amrendra Ray
Account no: [protected]
Ifsc code: UTIB0001149
Bank: Axis Bank
Thanking You,
Your's sincerely,
Dhinagaran.D

Hello i have a credit card i have been askin for a settle ment or a conversion of whole amount into emi but there is no adjustment taken from the banks end their customer service are so rude they raise voice on their customer's dissapointed soon will change my all banking stuffs to some other bank

Thanks

Bijosh