Axis Bank Complaints & Reviews

Hi, I hold an Axis Bank credit card from last six month. They've provided an insecure card which has no security chip and it does not prompt any security pin number before authorising any amount when used at POS or merchants outlet. I've contacted Axis Bank in this regard multiple times (telephonic as well as email) but they only say they cannot provide a card with security, They replace my card three times in this period with the same one which I had earlier (without chip & pin security) and every time they charge me unnecessarily. I just wanted to draw your attention towards the RBI guidelines: As per RBI guidelines, with effective from 01.07.2013, all transactions at Point-of-Sales (POS) and merchant outlets will need to be validated using a PIN. Now how can a bank deny this. I want answer from Axis Bank. Now its height of tolerance.

1.5 months earlier i have submitted all the documents required for opening the salary account at Ratu road branch, Ranchi but the manager was not serious regarding this. He kept our papers about a month and after 1.5 months he gave the papers back with a excuse that the problem occurred during the code generation and we are not able to open the account. This is really so unprofessional behavior and i am so much annoyed with axis bank service. In future our company is not going to make any business with axis bank. They wasted our valuable time and haven't done our work. The bank should take strict action towards this, so that this will not happen with anyone in future again.

Hi i posted a complaint regarding the mobile change in the same website of axis bank and after posting some time I got a call from the [protected], and he told we are calling from Axis bank and he asked me the details. I lost all my amount in my account around 18, 000rs. So please who ever are posting to change the mobile please don't reveal your account number, better to go to the bank and do.

Dear sir/madam, I BALKRISHNA NAHAK, having account no-[protected] with AXIS BANK. I was done a railway ticket from BANGALORE to BHUBANESWAR through irctc.co.in on 29th sep 2014 but due to some error my fund was deducted 2 times but ticket was not done. I put a complaint to irctc on the same. but now in irctc site it shows the will refund the amount but till now my account was not credited. IRCTC Refund Status S.No. Transaction ID Transaction Date CancellationID /RefundID Transaction Type Trans.Amt() Refund.Amt() Bank Refund Status Refund Date 1 [protected] 30-Sep-2014 [protected] FAILED 786.24 786.24 AXIS REFUNDED 01-Oct-2014 2 [protected] 30-Sep-2014 [protected] FAILED 786.24 786.24 AXIS REFUNDED 01-Oct-2014 please go through it and solve my case and oblige. Thank you, BALKRISHNA NAHAK mob- [protected] a/c no.-[protected]

I have raised complaint on Friday regarding the mobile phone number change. I got a call from the customer care guy and he took all my information regarding Account number, ATM card number and Pin number everything he took. Once when i checked my ATM Card on monday it was showing ATM Card has been blocked. So please kindly help me on this.

I made an IMT transaction on[protected]. But due to axis bank ATM connectivity issues, i had cancelled the transaction on[protected]. But still as of today[protected], I didn't received the amount, the money is not credited to my account. Whenever I'll speak with the customer care they are saying I' will receive the amount in 24 hours, 2 working days and now 14 working days. Please help me regarding this issue....

REMINDER II My credit no [protected](my choice) the statement shows rs 2165.03 due for payment on 6 october 2014, when last month ie on 2/9/14 i made payment of rs 8093.06 and my rly reservation cancellation refund is rs 3311.03 and my spent money is rs 1146.00 therefore, i owe more than rs 4000.00 to axis bank why it is showing rs 2165.03 due pl do the needful at the earliest otherwise i shall withdraw the said credit card Ashok Kumar R upadhyay

I have visited axis bank pullareddy branch today to know about the gold loan process. I went to the 7th counter myself and asked about the gold loan. He showed me the gold loan counter. But the person who will take care of the gold loan is not there. His name is Chaitanya. B. So he told me to wait for him. The time is 9.40 am. I have waited till 10.40am but the concern person did not came. So I asked the attender one more time. He said that he has to come by 10.00am. I don't know why he hasn't came yet. I have waited for 10min more. After that an young guy came and sit in that counter. I went to him and asked for gold loan process. He then said the person who needs to sit in that place is in leave. Please go to sleep. S. R. Nagar branch. I have faced this problem for the second time. The management has to consider two points in this.
1. There has to be a enquiry cabin with the information about the employee details to give support to the customers.
2. If someone in leave that isn't mean the world got stopped. There has to be another employee to give customer support.

Dear sir/madam On 23rd Sep., 2014 I was paying online fee for SAIL from my axis VISA card money deducted Rs.280/- without fee paid. Please help me. Details given below: 23/09/2014 PUR/EBSCHARGE.COM/SBIPG/230914/15:53 280.00

my customer id is[protected], i send 5000 Rs by IMPS in my son state bank account ([protected]) still it can not reach there but money reduce from my axis bank account so kindly check what happen and give me positive reply as soon as possible email id- [protected]@gmail.com

I Shared a mail to [protected]@axisbank.com regarding change in DOB on 10th Sep 2014 with Voter ID as ID Proof and i got a reply on 13th sep 2014 like this Voter id proof is not valid of DOB. Proof like as (PAN card, DRIVING licence, passport copy, valid visa). and after that i shared an attachment on 13th sep 2014 and again they shared a mail stating that self attestation is madatory and after that again i shared a mail along with self-attested Passport copy on mail, and after speaking to coustmer care today they are saying as your request is declined as it was not self-attested, where as now i am wondering how can they say like that as i myself shared mail and rechecked now also i am very depressed now on their poor response . with out my DOB i cant generate my CARD PIN that was the mail problem that which i am struggling from past 20days.

Dear sir

Subject Credit card fraud case.

My wife is using Axis bank signature card no.[protected]. on 17th September she got a call from [protected] and [protected] and being appraised that her reward point has been expired and to activate they need credit card information. On good faith she disclosed all the credit card information and OTP no. Later she found that 7999 has been purchased on her credit card.

The partly took the advantage from her ignorance . i admit that this is a mistake from her side for disclosing the card information but also protection tool was not also strong enough to protect the customer. The purchase was not done from the I.P address of the computer she is using but from a anonymous I.P address. Purchase history shows.

[protected] dailypurchase_EMVANTAG 7999

I am the primary card holder. Please let me know if you need more information

Ajoy

We would like to request you to please provide us below required details to process further. 1. Name of the card holder _ _ _ _ _ _ _ _ NANDINI BHIMRAO THORAT_ _ _ _ _ _ _ _ _ _ _ 2. 16 digit credit/Debit card number_ _ _ _ _ NET BANKING PAYMENT_ axis bank, karad mah-state_ _ _ _ _ _ _ _ _ _ _ _ _ 3. Amount charged _ _ _ _ __ _RS 1569 _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ 4. Date of transaction_ _ _[protected] _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ 5. Bank Statement (Please send as an e-mail attachment) 6. E-mail ID_ _ _ [protected]@gmail.com _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ 7. Yatra Reference Number_ _ _ _ _ _ _ _ not generated _ _ _ _ _ _ _ _ _ _ (If generated) NOTE: Please send this document with complete details to [protected]@yatra.com. Please do not copy your mail to any other E-mail ID. xis Bank Alerts via ocmail14.in Sep 7 (5 days ago) to me Dear Customer, Your a/c 41969393 is debited Rs 1569 on[protected] A/c balance is Rs 600467.90 Info: INB/[protected]/YATRA ONLINE PVT. LTD./

I
am Gangatharan from Bangalore, I had a Axis bank account at BTM Branch
Bangalore, however, the person Jagan Mohan Reddy working at the same
branch and he came to me for getting saving account application purpose,
he informed that if you are depositing ONE LACK then you are account
became ZERO balance account for life time.Then I have decided
to open an account for my wife and my daughter, hence Three account for
my Family three person and DEPOSITED one lack each so THREE lack
deposited.But after few months the Axis bank deducted monthly
250/- and 300/- like that, totally 2000/- rupees from my account and
same 2000/- rupees from my wife account.I contacted Customer Care and no reply for the past many mails to them.and
I got a call from BTM branch Manager Sridhar, ask us to come to the
branch and he got signature from us as he is going to change the account
to another account details. he agreed to provide the deducted amount from
bank.But whenever I am calling to him, he said, tomorrow you will get money, the same story he is saying like that, but I never get anything.Time waste, money waste. No action on this? They are cheating like anything.

I am having account [protected]. I observed that it is in frozen status, please let me known why it was in frozen status. My all 3 accounts were in one customer ID[protected]. Rest of two active status. Please inform further what to do. As per your previous mail I approached Bapatla (475) branch manager, they confirmed that the said account is active and all credits will receive. There is no problem with this said account. I still not receiving the commission credits and 3 commission credits were returned, the same was also explained in bapatla branch. Please guide me what to do and guide bapatla branch also in this regard. This complaint was made 28 days before from by net banking window. The people responding is very bad such like good axis bank I was bitter experienced. Thanking you K sudhakar gupta [protected], ---- User mail Id :[protected]@yahoo.com

Last month i opened a dmate account in axis bank kakrali branch teh. Barwala dist.. panchkula but i don't received any confirmation about my accountaccount... after all this bank officers are dont give me any responce.. they told me just waiting ... your account is in processing.. ?????? How much time they want...?? Tomorrow i am going to close my saving accounts also... Thanking you... Very good service... (axis bank)

I took a loan 7 months back, i was getting it for 13.5 % from other banks but as needed urgently Axis bank played well and charged 15.5% and 2.3% processing fees. Now, they are also giving in 1% processing fees and 13.99% interest, so this bank don't have any rules. now after paying 7 EMI's i don't have any proof that i took the loan, and how much i paid how much remaining, no statement. till now i contacted multiple times there costumer care, but they say's AXIS bank have no policy to send even the statement on the Email id even. when i asked about proof for loan they did a favour by providing me my loan account number but they told sir, the documents are received by you, i don't know the courier wala gave to whom, they asks for an ID or thay can deliver the sensitive documents anywhere. So, Even i told my office people not to go for AXIS bank, I got a new loan from ICICI bank with 13.49% interest and 1% processing fees with no hidden charges. Thanks, Alok

Dear Sir/Madam, I, Ashish Solanki from Ahmedabad, have applied for home loan at Axis bank. My Application Id[protected] Date[protected]. I got loan sanctioned details of Rs 1542364. but I required only 10 lecs. So, I applied for that. There are Three time I paid processing charge of Rs. 5618 on[protected] and Rs 5618 on Rs 20-08-14, Rs 5618 on 02/09/2014. but transaction on 02/09/2014 was returned because of check bounce. After that I paid DD of Rs 5618 and Rs 552 on[protected]. My DD Number is 002897 and 002896. It means that I have paid 5618 + 5618 + 5618 + 552 = Rs 17406. But As I know that I have taken Rs 10 lacs loan and my processing fee charges is about Rs 11798. so, There is more Rs 5618 amt is deducted from my account. I have attached my bank statement with attached file. I have complaint to Nodal officer on 17th Sept, 2014 regarding this and he have asked for 4 days to resolve my problems but still I did't get any response from him. Request # 4035460 Request # 4063420

For R's 70000 credit card i pay ed interest of[protected] but after paying the bill with lots of trouble blocked my credit card i nearly payed 95000 of amount a month and also from last two months u people are blocking my salary amount so how can i survive with my family tell me because of this we are unable to clear our basic needs

Dear Concern, <?xml:namespace prefix = o ns = "urn:schemas-microsoft-com:office:office" /> I have inserted my ATM card in to the Axis bank ATM sector-3ballabgarh Faridabad 3 times to withdraw200 rupees but due to some server problem i was unable to receive the amount all the times ATM was showing timedout. But after some time I have received a message on my mobile thatyour account has been debited Rs. 10000. So I was shocked how it can be possible I have not withdraw Rs.10000 I was trying to withdraw only Rs. 200 After that I have make a call to axis bank customer care as wellas icici bank customer care and told them that I have not done this transactionI was withdrawing ony 200 rupees which also was not received due to timed outby ATM so how you can debit my account with Rs. 10000. So both the bankscustomer care representative told me that this matter will take 1 week time toshortout the problem but now I have received a call from the bank that Axisbank saying the transaction was clear from our side so we can do anything inthis case. Now I have requested to my bank please check CCTV footage because Ihave not done this transaction so bank representative saying me to launch FIRwithout FIR we can not check CCTV Footage. So you are requested to guide me what should I do in thissituation?? And do the needful so that I can get my debited amount Rs. 10000 Regards Puran Mal Icici bank account No.[protected] Contact no. [protected], [protected]