I applied for a Uti bank credit card received in 2007..around the month of may ( card no:[protected]..)and they charged me 250 as joining fee. I have Paid and cleared all the statement balances (Rs-171450.on 24/07/2007). The problem i got with this card([protected]) was this card did not have the CVV number, so as per your customer care's instruction i sent the card back to Mumbai off, for which they sent a replacement card ([protected] on 06/10/2007.) and that month they charged me again Rs 250 as card fee.Actually the card which they send 2nd is an replacement card for the previous card which did not have a CVV number and is not my mistake and is clearly ur fault.so how can u charge me for that.
Then i lost the second second card([protected]). which u sent as replacement and i blocked the same.after which i did not receive any card.but got only the statements for card number ([protected]). which i did not receive.
I told all these to the customer care which they told they will check and revert back..and also the card has been put on hold..since they are looking into the issue and will be sent once everything settles down..but every month they started charging me late payment fee..and got multiplied..and i called many times but got the same reply...then i spoke to your senior executive..who spoke positively and said that all my problems will be solved and he will revert all the credits..once that's done the card will be sent..but nothing got changed but got only the statements..
Then recently i came to know that you have started detecting money from my personal axis bank
Amount detected from my A/c :
30/01/[protected] Rs 1163.73..
again got a statement to pay Rs----- 980.25..i have also paid this amt..i don't have the card and have not kept any balance of purchases on the previous cards..so for your mistake of replacing a card without CVV number i have already paid nearly Rs---1861.00...still u keep charging and not looking at my problem...i have also been to the bank to see some person regarding this but they said the only way is to talk to the customer care..i don't know how i will get a solution for this...?? i feel hectic to explain again and again to your customer care.i fell much disturbed, worried by the way you respond..that's why i have sent such a long detailed mail..i also use other banks cards but have never faced such a problem.
My Mobile no : [protected].
Alternate Mail id: sakthi saravanan_m @yahoo.com