I Anshuman Sharma residing at A.E-780, Salt lake City, (Sector-1), Kolkata-700064, was using Axis Bank
credit card bearing number [protected] since March 2007.
My statement generation date is 26th of every month and on 27th February 2008 I had received a SMS from the Bank stating that I have used the service
worth Rs 7947.28 during last bill period, however I was astonished to find
that I had not used the card that month at all. As far as card's
security is concerned, card was always with me and I had neither give my card to anybody nor disclosed its details to anyone.I immediatedly contacted the chargeble custome Care of Axis Bank
and they said me that they are sending dispute form and I had to fill up the wrong transactions and dispatch it to there Head office in Mumbai, I did that.
Then I again contacted the bank's customer care to confirm that I have sent the Dispute form, they said me that from their concerned department they will contact me, however their was no revert from their end.
I had aslo e-mailed their customer care regarding the issue as soon as I received the Statement, but to no avail
Two days back they have sent one of their collection agent to collect the amount.I told him about the issue and said, ask your bank's representative to directly contact me.
Please look into the matter and kindly help me with the stringent issue as bank is not doing anything.