Axis Bank Complaints & Reviews

I wanted to stop my ECS from my A/C name of Capital First. I have submitted ECS stop Form to my home branch which is Noida 51 sec brach. Firstly from bank representative i got to know it will take 15days to stop this service. after 15 days Days when there was again deduction happened from my a/c for ECS. The bank representative again informed that it will take 45 day max to stop the service. Although I have submitted my Form on July 10th 2014. Yesterday when i have gone to my branch for confirmation wheather the ECS has been stop or not, they were unable to inform me that. They have sent a mail to confirm the status. Still now i have no status wheather it has been Stopped or not. Kindly Help.

I have been issued with a new VISA SIGNATURE credit Card by Axis bank. When this VISA SIGNATURE was issued I was informed that the earlier Platinum Credit card issued to me will be automatically cancelled. But I am still receiving the statement relating to this Credit Card. Hence i request you to cancel the earlier Platinum Credit card No [protected] issued to me. I have already destroyed this Credit Card. R Natarajan. Mobile [protected]

Dear Sir/Madam, I, Ashish Solanki from Ahmedabad, have applied for home loan at Axis bank. My Application Id[protected] Date[protected]. I got loan sanctioned details of Rs 1542364. but I required only 10 lecs. So, I applied for that. There are two time I paid processing charge of Rs. 5618 on[protected] and Rs 5618 on Rs 20-08-14. if you want I can send my online statement. I have solve all queries and provided all document which they required. They people have asked document one by one not all document at one time. its make me tired. still I claim and provided all the documents. now still I didn't get my cheque for home loan after providing all document and all necessary charges which you required. I have complained to Axis bank. My Complaint Reference number - N08866070 dated on 25/08/2014 and Request number - Request # 3897393 on 30/08/2014 and Request # 3933301 on 31/08/2014. But I didn't get good responce. just got email today that I should coordinate with their Executive. I have visited to their office on[protected] on my working day to short out all the problems but their executive Mr. Kalpasingh (Risk and Control Department) didn't response me and go out of room in between conversation and said that he will not going to do this. I have complaint to AXIS bank regarding this but still I didn't get any answer from their side. Today just 3 pm, got news that whatever I have given cheque for processing fee they didn't clear it and because of it cheque can't disburse today. I am reputed person in society. And because of AXIS bank I became liar in society. I am very much fed up and had lot of harassment from their processing and system. They are giving advertisement that they provide best service but now I know that they provide best service on how to give harassment to customer. I have waste more than 10 paid holidays from my job. Lots of travelling becasue of this stupid people. if they are not able to do my locan process they just let know I will do from somewhere else. Now if they disburse my loan or not I didn't mind. But my complaint is to you that please show real face of AXIS bank to other customer. And compensation of my Leave which I have taken from my job and take necessary action to the people who all are involving in this process. Regards, Ashish Solanki [protected]

Dear Sir/Madam, I am Siva Raman from Chennai, having a Axis Bank Salary A/c. I got my salary credited in my Axis Bank A/c No.[protected] on 28/08/2014 for Rs.10638/- but the SMS I received is for Rs.9018/- has clear balance. I don't know what Axis Bank have charged me for Rs.1620/-. I am having a Personal Loan A/c No.PPR[protected] in Axis Bank. On 05/08/2014 my EMI cheque for Rs.1709/- got bounced, I paid it in my above said Personal Loan A/c on 09/08/2014 through cash at Axis Bank, Ashok Nagar, Chennai, which stands in Lien A/c, I raised requests through Email to release the lien amount and I pay the cheque bounce charges but they replied me to come in person or send your representative with bounce charge cheque and letter, I send my representative on 29/08/2014 to settle my Personal Loan dues. My question is Axis Bank charged me again for Lien Amount. I don't know where Rs.1620/- has disappeared in my Salary A/c. I called to Axis Bank Toll free no today (01/09/2014) in Saving & Loan A/c customer care representative both of them showing each other and enquire to them, even they can't tell where is that Rs.1620/- has gone. Please you guys help in this issue. Axis Bank even I got chance to switch over my salary account in my office to other banks I didn't go for it. If you know the real value of the customer please answer me and refund my Rs.1620/- in my Savings A/c.

My a/c no- [protected]
Name- manas kumar das

Sir,
A wrong debit of rs.10000/- was made to my above a/c while withdrawing the amount from sbi atm (Id-s10b[protected] on 28.08.2014 at 13.35 hrs location-jhangir magala-ii.

As i entered the amount the atm m/c got hanged up for few minutes following a message displayed 'your last transaction was cancelled'. Then the atm machine was temporarily out of service for few hours.

It is kindly requested to your goodself to kindly credit the amount of rs.10000/-which was wrongly debited to my a/c without disbursing the amount from the atm machine.

Please help and cooperate.
Thanking you
Regards
Manas kumar das

Name -Ranpal singh account no-[protected] my debit Rs-6500 date- 11/8/2014 and to toll free no [protected] to complends 1.complend no[protected]and date-20/8/2014 2.complend no[protected]and date-24/8/2014 3.complend no[protected]and date-26/8/2014 4.complendno[protected]and date-27/8/2014 but no solve my complend . pelase solve my complend

In the Credit Card, my surname wrongly spelt as "RAY" in place of "ROY".

I have contact with Ms Kakoli (Department Credit card) (Barrack pore Branch) 1 and half month ago & submit application to the bank manager. But noting happen. Get no positive reply from bank side.

Poor customer Support
Try to avoid the problem
Not pick up phone call (Ms Kakoli) (Barrack pore Branch)
Advice to send mail to customer.[protected]@axisbank.com but not solved

Dear Sir, I Have received Debit Card No [protected], in the month of Jul 14 Which is of no use to me as I have not received the Pin Number. When I Enquired I am being told that the same has been sent through courier(did not mention which courier) and the courier person could not trace the address which is ridiculous, as i stay in a very prominent place and keep receiving other couriers . Unfortunately till date I have not received the same. Kindly Mail me the courier name and air way bill No, so that I can follow-up with the same. Please treat the matter as most urgent and do the needful. Thanking You. Yours Truly Muthu.

i opened a saving account in axis bank, daryaganj branch, delhi. It has been more den 3 weeks i have not recieved my atm password. I called [protected] several 100 times but everytime after spending 15 minutes it doesnot help. wWhat is d use of dis no. i dont understand. Wen i talk to branch officer he says my atm password has been sent to mumbai. How can dis happen wen my address is of delhi. This msg too was coveyed to me 5 days back. He said dey have send it through mail and wen i enquired today on 29 august he says we have not received any mail yet. D functioning of Axis Bank is really very poor and third grade. I wont suggest any one to open account on dis bank.

Since last 10 days I have given application for registering my mobile number in respect of their "Netsecure" internet banking facility. Also tried to register mobile through ATM machines. Neither has branch attended nor their head office. Even their call center is non committal. Worst banking experience - this most third class bank called Axis Bank. Complaint number alloted to me on 27.08.2014 is 10717189 Dhawal Bakshi

Hi i'm Dhirender Singh Account holder of AXIX bank. I'm the regular net banking user. 1st time a transaction wrongly happened from my end on dated 18-July-14 at 10:06:53 Now from 1.5months struggling to get back the amount or transfer to the right concern. Rs5000 I was transfer to wrong account number [protected] and right account is [protected] Transaction ID AXIR[protected] DATE 18JUL14 10:06:53 MANY TIMES I WAS COMPLAINT TO customer service supported us ([protected]) DETAILS MENTIONED BELOW BUT STILL I'M STRUGLING TO THE AMOUNT. 6 Complaint numbers mentioned below with date. [protected]JUL [protected]JUL [protected]AUG [protected]AUG [protected]AUG [protected]AUG Please help to get the resolved ASAP Warm Regards. Dhirender Singh [protected] [protected]

I was offered a axis bank signature credit card (lifetime free - no annual/joining fee) 2-3 months back by the axis bank kalina branch. I submitted all the required documents as per requirement but there was no revert from axis bank and when i finally called after a month, I was being forced to accept a my zone/ my choice card instead which I refused. Now yesterday I got a call from the Vakola branch (Surendra) offering me the same things. After I submitted the documents again, today the verification department again told me I was not eligible for the card. Why can't these branches do these checks when I already inquired about the same beforehand? This has happened 2 times now and the marketing departments just seem concerned with the number of forms they fill per day rather than the customer satisfaction. I have a salary account from the past 2 years now and I'm very disappointed with Axis Bank due to this repeated mess. Kindly let me know what action I can take. Regards, Rajas Alshi Ph No.: [protected]

Hi, I have payment of BSNL mobile bill on my axis bank credit card no-[protected] on paytm account that time my payment is done but not received paytm because of failure of server, then received his message to return your payment return to your axis bank credit card and this is fyi below send paytm message so pl give detail information about my balance because I have received your credit card statement and also paid the credit card bill so return my payment & its status. FYI Below mail received from paytm pl answer 1)Hi There! We have initiated refund of Rs 251.0 to your bank/card as per your request on[protected]:48:49 . Your bank may take 10 working days to show this money in your account/card. Your available Paytm Cash balance is now Rs. 375.0 . For any query on this transaction 5E183255AF7409EA, contact us on [protected]@paytm.com Paytm Care Team 2)Hi There! We have initiated refund of Rs 124.0 to your bank/card as per your request on[protected]:49:00 . Your bank may take 10 working days to show this money in your account/card. Your available Paytm Cash balance is now Rs. 251.0 . For any query on this transaction 075E6A25B47934D6, contact us on [protected]@paytm.com Paytm Care Team Thanks Anil Salunkhe

I have credit card from last two months and everytime I faced difficulties as they imposed hidden terms on my transaction which they not revealed me earlier. They charged so many hidden charges on my credit card on my transactions. Axis Bank gives me lots of trouble and now i decided to cancel my card. PLease help me in resolving my issue

Dear Mam/Sir After a lot of request, there is no update of tds in my 26AS .Please do the needful . my 26 AS of Dated 23.08.2014 attached herewith . I have a saving a/c with your Bank A/c No. [protected] . You have deducted a tds of aprox 5000/= agst my FDR interest on dated 28.02.2014 but in my 26AS its shown tds deposited amount Rs. 510.00 only . Please do the needful in this regard. Sanjeev Garg A/c No. [protected] . PAN No. BSYPK8615A Millergunj, Ludhiana

I have salary saving account no. with AXIS Bank. I have found that the bank have deducted the SMAB charges for my account without any intimation.It was really pity to know that such thing are happening with the customers.It is totally unlawful action from such a reputed bank. I expect to the banker to solve the matter by crediting the amount to my account so that I could continue my services with the bank. Thanks Amit Choudhary A/C : [protected] Cust. ID:[protected]

Hi, I have a car loan from Axis bank and was promised to have the foreclosure charges removed after continuous payment for 1 year. I have a spotless history of repayments for my EMIs till date. It has been 1.5 years since I availed the loan. I visited the branch from where loan was sanctioned and according to them there's no waiver available for nil foreclosure charge. I was neither informed of it nor was the waiver sanctioned (with due diligence) even after discussing about it with the officials. I consider this as a case of fraudulent transaction with the concerned bank. Please let me know if this can be re-dressed through this forum. Ashish

Hi, I was told while giving the credit card is there is no additional charge for using credit card in any petrol pumps, And I could see the extra charges, why this miss communication and lie was told by the Axis bank executives just for selling the credit cards. And also few very bad experience with axis bank credit card, I was not used credit card for one year and I was paid all the dues and kept the card like that, they charged me around 1000 plus rupees extra, and they are saying yearly fee has to be paid, along with that some other penalties to be paid. It was given me life time free credit card. Vinay hegde

while placing the ATM card in ATM machine at Gopalapatnam, visakhapatnam, the black magnet strip on the card was removed at the centre of magnet strip. The card was not read by machine. Hence, there is incovenience in my banking transaction. Pl. expedite matter immediate.

Dear Sir, I am using Axis Bank as my saving account for around last 5 years. (earlier it was a salary account). A/C NO : [protected], NAME : ASHUTOSH DUBEY, Brach Mumbai – Khar (W) IFSC Code – UTIB0000186 On August12, 2014, 8 (eight) FRAUDULENT transaction totalling to Rs 39, 000/- done on various websites in London, by using the OLD VISA DEBIT CARD NO. 4215 7218 6000 2421. The old Card No ending with 2421 is old card and I got replacement card ending with 5136 issued on 31st May 2014. In the card replacement letter it is clearly mentioned that old card will be automatically blocked within 60 days from the issue of card or when the new card fist used by customer, whichever is earlier. (letter copy attached) In my case I used new card immediately, as well as 60 days time line also expired. (both the cards are with me only). I immediately rushed to the Andheri (East), Corporate Park, JB Nagar Branch, and blocked my all cards and requested to account debit freeze, however, by the time already Rs 39000/- gone from my saving account. So why the old card was not blocked by bank officers when new card already issed?, and how can old card can be used for fraudulent online transaction, when old debit card is also with me and registered phone no is also with me? Bank has taken the dispute form, but till now even after passing 3 days not telling at all:- How fraud done using old debit card?, who did the fraud?, How sensitive information like debit card no. expiry date, 3 digit CVV no, ATM pin hacked? what is the complaint status? when amount will be refunded to my account when it is clearly bank mistake by not blocking old card when new card already issued and being used by me new card for around last 3 months? Many people are keeping their hard earned saving in Axis bank account, and this type of irresponsible behaviors of bank officers may impact many more people, specially I read a article in Hindu news paper that similar fraud was done when Rs 29 axis bank account hacked and Rs 13 lacs withdrawn in Greece (below is news link) http://www.thehindubusinessline.com/industry-and-economy/banking/29-axis-bank-ac...⇄ Thanks, Ashutosh Dubey Sr, Manager Finance SKS Power Generation (CG) Ltd. 501B, Elegant Business Park, Andheri Kurla Road, J.B. Nagar Andheri East Mumbai [protected] [protected]