Axis Bank Complaints & Reviews

sir, I,vibhor agarwal,have a savings account in your old rajinder nagar branch in delhi(axis bank). My account no is [protected]. Yesterday,i tried to withdraw money through atm,but a message flashed saying the card was blocked. I had it checked only to come to know that my account was closed on the 31st jan,2011. I contacted the branch manager on [protected]. I was told that my account has been closed because the address mentioned in my account had been changed. my mobile number is updated in my account details,but i was not called even a single time. The manager told me that he sent letters to my address,which returned undelivered. Instead of this hastle,he could have just given me a call. Now, i asked him to resolve this problem. He told me that he'll find a solution and revert back in 5 mins. after this,i didnt receive any call from him. Around an hour later,i called him,but he did not receive my call. I called him from a different number,he received it and spoke very rudely and cut the phone. Kindly resolve my problem and revert back to me.
my email id is - [protected]@yahoo.co.in
my phone number is - [protected],[protected]

CHEQUE OF RS 3.1 LACS,DT 04.08.10 WAS SENT BY AXIS BANK,SECTOR 16,NOIDA TO MY ADDRESS AT DEHRADUN.THE AMOUNT/CHEQUE WAS REFUND FROM GREATER NOIDA INDUSTRIAL DEVELOPMENT AUTHORITY.THE CHEQUE /WARRANT NO.000355,DT 04.08.10 WAS RECEIVED BY ME ON 18.11.10 AFTER LOT OF FOLLOW UP WITH THE CONCERNED BRANCH OF BANK AND THE COURIER COMPANY.NOBODY FROM THE AXIS BANK EVER CHECKED WHETHER THE CHEQUE HAS BEEN RECEIVED BY THE CUSTOMER OR NOT.MOREOVER, WHEN THE CHEQUE WAS RECEIVED BY ME ON 18.11.10;ITS VALIDITY HAD EXPIRED.I HAD TO AGAIN FOLLOW UP WITH BANK TO GET THE CHEQUE/WARRANT RE VALIDATED.THE AMOUNT WAS FINALLY CREDITED IN MY ACCOUNT IN DEC'10.I SENT A LETTER DT 18.11.10 TO THE CONCERNED BRANCH OF AXIS BANK,AT SEC-16,NOIDA TO RE VALIDATE MY CHEQUE/WARRANT.CONCERNED BANK OFFICIALS INFORMED ME THAT LATE DELIVERY OF CHEQUE IS NOT THEIR RESPONSIBILITY.COMPLAINT WAS ALSO LOGGED BY ME WITH THE COURIER COMPANY AT THEIR WEBSITE XFAS LOGISTICS PVT LTD ON 20.01.11 BUT THEY HAVE ALSO NOT RESPONDED AND VERBALLY INFORMED ME THAT THE MATTER IS OF CONCERNED BRANCH OF BANK ONLY.I REQUEST ACTION/PENALTY AGAINST THE CONCERNED BANK AND BLACKLISTING OF CONCERNED COURIER COMPANY WHO ARE TAKING THE MONEY OF CONSUMERS FOR GRANTED AND NOT DELIVERING THE SERVICES THEY OUGHT TO GIVE.MOREOVER, NOBODY EITHER BANK NOR COURIER IS TAKING RESPONSIBILITY OF THE ISSUE.

REGARDS,ROHIT MOHAN,[protected].

Hi,

I Have choose Cheque Book option from vaishali & other nearest ATM"s of Axis Bank , Ghaziabad many times, But its been more than 6 months I havent Received my cheque book.. My Account No is [protected], Gurgaon Branch..This Types of Services is created lot of problem as my Account is in gurgaon branch & its not possible for me to visit each time to branch for minutes things...

Please Help & do the Needfull ASAP & Help me in Issuing my cheque book to my Home Address

Regards
Shivangi jain

On 14th Dec 2010 I requested to open a FD for Rs.60000. Instantly same amount got deducted from my SB account (FDQ717). FD didn't get opened. On 27th Dec 2010 Bank returned Rs.60000 to my SB account. They said my PAN no. was not there in their database. Firstly, if PAn no. was not there why they kept the money for these 14 days? What they did with it? I missed 8.25% interest for the same for 14 days. Secondly, around six monthes back I personally visited the branch and submitted the photo copy of my PAN card. Why it had not been updated? Total incident was a mental harrasment to me.I want 8.25% interest on Rs.60000 for these 14 days. Please look into it.

Hi
I wanted to share a bitter experience I had with Axis bank loan division. I had taken a car loan from Axis bank in Mar 2008 for an amount of 3.1L. Till Dec 2010, i didnt had any problem because the EMI was debited from account with out any problem. In Jan 2011, i wanted to preclose this loan, and as a result, i wanted to know the amount i have to pay for the preclosure. I tried different phone numbers but all my efforts was in vain. I first tried the customer care number[protected] and asked for the details. They clearly mentioned that the mentioned number was only for banking customers not for loan. I got few more numbers from this customer care claiming that i will get information about my loan. The numbers given was 2431 5670 to 2431 5675 and 2431 5661 to 2431 5664. I tried to these numbers many times many days, but every time, it was ringing but no response.
Desperately, i thought to approach my nearest branch and i got the same responce as from the customer care number for my enquiry. The branch is only for providing information only on banking details and to provide loans. I was so furious and with no option left, i had to visit their loan dealing branch which is in TNagar, Chennai to know the details. I lost one full day and lot of other time doing this.
In this modern times, i havent seen a bank like this which makes the customer roaming around for details. I am a customer of ICICI bank and i used to get whatever information needed thru internet/online banking/nearest branch. So claiming the best bank in India, why cant stupid Axis bank provide a better customer expereince?

Sir , On 1st aug 2010 ,I visited the ATM of Axis bank in bathinda to withdrawl a amount of Rs 5000 . But I didn't get that payment from there . After transaction I got No Money & No Slip from ATM . I again tried for the same but ATM showed the error that link is down and I came back on very next day I found that amount of Rs 5000 was debited in my account . For the same I complined to the Axis bank branch at Bathinda and they said that don't worry sir, your amount will be credited in account within 15days. But afer 15 days when I again visited to the bank for the same then I am shocked , when they said sir your transaction was successful . Sir I asked them for the cctv clips where I got the amount ? I am again shocked when I found that there was no cctv in that ATM booth . I have looged the complaint through Tollfree also but same revert from them . Kindly Help me for the same .
Thanks & Regards
Vivek Kansal
[protected]
A/c No [protected]
Branch Name :-- Axis Bank Bathinda

Dear Sirs,

I hold an Axis Bank Credit Card. In its November 2010 statement Axis Bank wrongly charged me with Rs.8,800 (Rupees Eight Thousand Eight Hundred only) against Mahanagar Telephone NI Mumbai.
The chronology of events is as follows:

1. On 23.10.2010, I received sms from Axis Bank stating that “Your Axis Bank Credit Card 7914 is blocked for internet transactions due to incorrect password.” However, the fact is I did not use my card for any such online transactions.
2. I promptly called up Axis Bank Customer Care no. on 23.10.2010 asking for details of the transaction. I was told that there were some 10-12 attempts to make payment and hence my card was blocked. I requested the Customer Care Executive to immediately block and cancel the card, and if possible issue me a new credit card. The Customer Care Executive further informed me that a transaction of Rs.2,200/- has been made and she referred to some online bill payment platform through which the payment was made.
3. Through their phone IVR, I got the same information that an amount of Rs.2,200/- has been debited to my account.I thought it better to wait for the statement to get a clear understanding of the transaction made.
4. However, on receiving my latest statement dated 20.11.2010, it showed four transactions of Rs.2,200/- each (total amount of Rs.8,800/-) against Mahanagar Telephone NI bill payment done on 23.10.2010. On enquiring with Customer Care no. on 29.10.2010 and 30.10.2010, I was given the following transaction ids: 049733, 048288, 018507, 035756.
5. I have neither made the transactions myself nor have I authorized any person to make the above transactions. This is a horrifying case of misuse of my credit card details (though I am at loss as to how the given transaction could be effected without my knowledge and how the online security of Axis Bank could be breached).
6. In my email dated 01.12.2010, I enclosed the charge dispute form and the copy of credit card statement for necessary action of Axis Bank, requesting them to please take up the matter with Mahanagar Telephone NI to identify the fraudster and release me of the burden of payment for which I am in no way responsible.
7. Over a period of one month, through its various emails, Axis Bank refused to accept my complaint stating things like my email id was not registered (thought I kept receiving their emails on the given address). Though I was constantly in touch with Axis Bank customer cell executives via phone, emails registering the dispute, and letter posted to Axis Bank.
8. However till 30.12.2010, Bank kept insisting that I was delayed in registering the complaint and hence the same cannot be taken into account. On the same day I wrote to their Grievance Redressal cell, after which I received an email (on 18.01.2010) from Axis Bank stating that they have registered my complaint and they will investigate the case. However on 25.01.2010 they wrote to me that since “the disputed transaction is a sucessful E-comm transaction(verified by visa)by using user id and password which is available only with card holder.Since the transactions are performed in secured environment we are unable to raise the dispute or charge-back against the transaction and you are liable to make the payment for the same”.
9. I asked them for details of payments like the account number and name of the person which they refused to share.
10. Throughout my interaction with Axis Bank on the disputed transactions:
a. Their authorities have resorted to delayed response to my emails and refusal to divulge information.
b. If I am required to make payment for these transactions then I have the right to know where the money has gone. Bank has refused to given any information.
c. Their nodal officer responsible for grievance redressal has not replied to my emails.
d. I could reach them only through emails. Their authorities are not available on phone (the customer executives put down phone twice on me stating that they could not hear me) and in person (I sought an appointment to discuss the issue).

Please guide me as to how I could take up the matter with Axis Bank so that atleast they seriously attempt to investigate the case (which has not yet been done on their part).

Thanks and Regards,
Deepali I Pandey

This is Ajay Saini I ma havinf an account with AXIX BANK (A/c No - [protected])west Delhi uttam nagar. I have tried to make transaction of Rs 5000/- from Milap Nagar, Uttam Nagar ATM on 13-oct-10 but because of some technical difficulties I didn't received the amount , but the amount of Rs. 5000/- was deducted from my account.
I had already made my complaint registered on your custmour care on same day (Complaint No.[protected]but no action has been taken yet form your side and still I am waiting for probable solution.
I had already met with your ATM's cell care in Vikas Puri , Delhi , but they were also unable to provide me with appropriate solution and made me to contact the branch office . On 09-Nov-10.I visited your branch office in Uttam Nagar where I submitted my written complaint too and they committed that amount Rs. 5000/- will be adjusted in my account within a week’s time but still no amount have been adjusted yet even after visiting your branch office several times and every day they make wrong assurance that money will be refunded within 2 or 3 days. And I lost another Rs.7000/- to every time visiting to their office,nd mental panic of Rs.100000/-
Today is 28 January 2011 But no action has been taken yet. Now the situation is slipping away from my end & now this is my last effort from my side, I requested to consumer will refund my all amount to axix bank .

Ajay Saini
[protected]
uttam nagar

Dear Sir/Madam
I have been charged with incorrect Credit card Late payment charges & service charges.
I have not received any bills from past 4 months, in spite of that i have made the payment for which i have used the card. However still i have been charged with late payment charges.
When i wrote to bank about the same inquiring about the late payment charges & bills not received, i received a response stating that bills have been delivered to my postal address to a security person.
When I checked with bank with the below question
Why my personnel credit card bill is handed over to third person ? Why bank doesn't maintain the Customer information integrity ? Don t you think this is not correct. as per the companies act 1951(C) Customer information related to the Payment should be confidential. One can not hand over my bill to a third person with out my permission.
For this, the bank response was courier guy was not allowed to enter in the office, however for the same address i received Axis bank credit card at first time, and that time also it was the courier service from which i have received your credit card with duly signed in.
why you people are not following the same procedure in delivering the bill.
Hence i request you to kindly provide me the justice on the following points
1) My personnel credit card bill is handed over to third person ? And the Axis bank doesn't maintain the Customer information integrity ? as per the companies act 1951(C) Customer information related to the Payment should be confidential. One can not hand over my bill to a third person with out my permission.
2) Why i have not been informed from bank side or from the courier company about the Bill delivery.

And also what ever the late payment charges & service tax which has been charged should be reversed.

I had been sanctioned personal loan Rs 150000 vide personal power sanction
Letter dated[protected] with the following stipulation 1) The rate of interest
22% 2) Equated monthly instalement (EMI ) Rs 5729 3) No. of monthly
Instalments 36 month 4) Processing charges Rs 3000 (2 % ) and cash back
Offer 2 % to the costumers who are regular in making payment of EMI
Based on the above terms and condition I prefered to apply for personal
Loan but the Axis Bank is deviating its terms & conditions . The disbursal
Letter shows that the instalment amount Rs 206244 principal amount
Rs 150000 interest amount is Rs 56244 which is worked out as 37.496%
(56244 /150000 x100 = 37.496% ) +2 % processing charges i.e about
39.496 % is going to be collected from the costumers which is irregular;
The authority is requested to rectify the mistake and arrange to communi-
Cate revised disbursal letter. In the month of September 2007 i.e on dated
[protected] the Axis Bank has deducted Rs 281 + 281 towards Dr card
Issuance and card upfront charges and again the Bank has deducted
Rs 281 from EMI deposited amout Rs 5873 on dt,1-8-2008 towards card
Up front charges on dt.2-8-2008 as against the due date[protected]
And declared the payment of EMI is dishonoured and cash back offer
For the year 2009 is forfeited . On pursuing at the end of second year
The Axis Band has declined the payment of cash back offer stating that
The costumer has paid EMI late in the month of August 2008 so the
Costumer deemed fit to deprive the cash back offer.The above circumes-
Tances evinced that the Axis Bank is unfaithful to the costumers .
In view of the above I request the manager Axis Bank to look in to the
Matter and arrange to pay the cash back offer for the year 2009 and 2010
MD.VIQUARUDDIN
SCHEME NO PP_LNPPD PP[protected]
COSTUMER ID 136843

I THINK AXIS BANK NOT GIVEN SUPPORT EVERY TIME I WANT TO YOU MAIL FOR EVERY THING SO AXIS WANT TO GIVE SUPPORT OR NOT PLS GIVE ME REPLAY FOR THIS MAIL .MY PROBLEM IS WHILE LOGIN I WANT NOT GETTING ACTIVTED CODE ON long TIME & MY PAGE EXPIRED . phone banking for these no use of phone banking not given satisfaction repaly & MR GANPATI LAXMAN SENOIR PERSON ALSO DONT NO ANSWER

AWBill no[protected] has dispatched from our Mumbai office to Zirakpur on 30.12.2010.But Still date the packet was neither delivered not returned.During enuiry from Zirakpur on 13.01.2011they are not responding.We have lodged the complaint at your Chandigarh office on 15.01.2010.But they are also unable to locate the packet.Please update the status of the packer as our customer is very irate and he is going to compliant against the courier co and Bank.It is our general observation that your Zirakpur Branch is very irresponsible any they are effection your image.

I was approached by a sales representative from Axis Bank for a home loan on my property in Jaypee Greens Noida.

I was promised a fixed rate of 9.5% (in writing)
However, one of the credit officers called me for to clarify a few questions and it came to light that it was 9.5% floating and not fixed. The loan was subsequently declined.
After protests lodged with Prabhat himself, we negotiated a floating rate of 9.25%.
The only reason I had to give in was because a lot of time and effort was wasted in selecting Axis bank based on false promises (else there are other banks offering a better rate) and I did not have enough time to complete the formalities with a new provider in time for loan disbursement to Jaypee.
However, yesterday morning I received a sms from Axis stating that my loan has been sanctioned at 9.5% instead of 9.25% promised by Axis.
Its misrepresentation like these and lack of fear of prosecution that results in Sales people like Mr Puri from Citi to flourish. I hope Axis bank will action this case immediately - CDU/HL/554

I applied for home loan from Axis Bank, sector 18, Noida in November 2010. The bank asked for some of the documents which I submitted to them. They also took the processing charge from me which was deducted from my account in November only. Now after more than 2 months of my application, they still haven't disbursed my loan amount. They donot even make any communication with me. I really feel very disgusting. The builder from which I have purchased the house is asking for the money everyday but I have nothing to give them other than excuses. I am very very depressed. I don't know why the hail I applied for home loan from Axis Bank. Had I applied from any other non-government bank like HDFC, I would have GOT the loan in no time. I am really really heartbroken :-( PLEASE PLEASE HELP ME.

Divesh Kumar Mishra
Faridabad
[protected]

DEAR SIR,

SUB : Debit card Pin not received

I am sathiesh form nagercoil.i am working in orissa.Till now I have not received complete kit (Debit card received 60 days before but PIN CODE NUMBER NOT RECEVIED even after repeated inquiry) even after repeated follow up and reminder. Please send to my Email id ( [protected]@gmail.com )"
My A/C details is given below.

R.SATHIESH,
A/C NO: [protected]
ATM CARD NO :[protected]
IFSC CODE : UTIB 0000405
MICRO CODE :[protected]

Dear Sir/ Madam,

I have received my ATM card, but my ATM access PIN number and Internet bank access PIN CODE number NOT RECEIVED. So not Able to access my ATM card and Internet banking. So please send to my PIN CODE number.Please send to my E-mail ID ( [protected]@gmail.com ).So i kindly request you .

Name - R.SATHIESH,
Account No. [protected],
ATM CARD NUMBER :[protected]
Branch ID-405,
Nagercoil.

regards,

R.Sathiesh.

My name is Ganga Ram Meena working as PGT(History) in Kendriya Vidyalaya No.1 Ajmer


I have salary account No.[protected] in Axis Bank, Kuchery Road, Ajmer.

I issue a CHEQUE NO.124664 DATED[protected] FOR RS.1092/- in favour of K.V.No.2 AFS, Jodhpur.

But the same cheque was dishonoured by the Axis Bank, stating that there is insufficient fund in my account.
But there was sufficient fund available in my account and this is due to the mistake/carelessness of Axis bank, Ajmer officials this cheque was dishonoured.

Due to this carelessness of Axis bank officials my prestige was down to earth in my institution "Kendriya Vidyalaya Sangathan" and I feel ashamed among my colleagues.

Kindly instruct Axis Bank, Kuchery Road, Ajmer to give me Rs.10000/- for damage to my prestige in my vidyalaya and society and Rs.10000/- for mentally harrashment.

I am an SB Account holder in Axis Bank, Madurai. My A/c No.is [protected]. I have requested to convert my Debit Card into International Gold Card at Madurai branch on 30.12.2010.

The executive who acknowledged my request, told me that it will be sent in 10 days.

But after lapsing 11 days the above card has not yet been received by me. I have decided to fly US on 26th Jan 11. I request that the above request may kindly be complied with immediatly.

T.Arumugam
11.1.11.

Hi,
I am a AXIS Bank holder bearing Account No : [protected]. I had visited AXIS Bank ATM on 03rd Jan'11 evening for cash withdrawl of Rs. 6200 situated at Mahalaxmi Station. During the transaction ATM Machine replied there is some error, but we have dispensed cash request you to kindly count the same, but cash was not dispensed due to some error & the amount of Rs. 6200 was been debited from my account. The same evening I called up on Axis Bank Phone Banking & registered a complaint about the same. Phone Banking Officer assured me the same amount will be credited to your account within 3-4 working days TAT post investigation, but the same was not credited till 08th Jan'11. I called up again on AXIS Bank phone banking on 08th Jan'11 to check the status of complaint registered. Phone Banking Officer replied me we have still not received any feedback from concerned department & it is still in investigation process. Phone Banking Officer again registered a critical complaint & assured me that the same will be reversed / creidted to you account within 2 Working days TAT post investigation. I again called up AXIS Bank Phone Banking on 11th Jan'11 but the reply is same that it is still in investigation process & she again registered a fresh complaint & assured the same will be actioned within 2 working days. I am sure if I call up again & again or multiple time i will get the same reply from them.
As per RBI regulation if the ATM Card & ATM is of same Bank any such errors should be reversed within 24 hours / 1 day TAT, & if it is a Non Bank ATM then 3-4 working days. Even Bank should compenste Rs. 100 for every day delay to a customer.
I would request you to please intervene in this matter & help me get the same reversed or credited to my account as early as possible.
Kindly do the needful.

Thanking you,

Yours Truly,
Srinivas Meghraj

Hi,
I am holding an axisbank savings account bearing account No: [protected]. I had visited Axis Bank ATM situated at Mahalaxmi Station on 03rd Jan'11 in the evening to withdraw cash of Rs.6200. Cash was not dispensed due to some error in the ATM machine, but the amount of Rs. 6200 was debited from my account. I did a complaint about the same in Axis Bank phone banking with respect to the same the same evening. Phone Banking officer assured me that the same will be credited to your accout within 3-4 working days. When I again called Axis Bank phone banking on 08th Jan'11, they replied we have still not received any feedback & will take your request as critical compalint, took my contact number & assured me again the same will be actioned within 2 working days, but I have still not received the same.
I think if the ATM Card & ATM is of same bank the same should have been resolved within 24 hours TAT as per RBI regulations & if its a NON Bank ATM then I can understand they taking 3-4 working days to resolve the same. Today is 07th day & I have still not received fund of Rs.6200 in my account. As per RBI regulations bank has to compensate Saving account holders RS.100 per days if the same is not credited to their account within TAT of 24 hours. Request your necessary intervention.