Axis Bank Complaints & Reviews

Hi
Date : 26.10.2008

Credit Card Number :[protected]
I have been following up with customer care several times regarading non availability of credit pard PIN by phone and by mail. The only answer they give is " PIN will be sent to Billing address by ordinary post" and whenever we call they further tells that PIN has been delivered and they se3nd mail that PIN has been sent once on 03.10.2008 and second time on 15.10.2008 but I have not received the same yet where does it go if they have sent the same to correct address. Moreover I had requested them to forward the same by registered post or by courier. But they denied that suggession saying we don't have such systems

I once again confirm you that the payment will be heldup untill I receive the same at my end. You are not suppose to levy any penal changes and I am not bound to pay such charges for non payment.

Thanx a lot for your prompt service !!!???

Satheesh Rao K
Cell : [protected]

Dear Sir/Madam,

I am Chandana Selvi.U. My account number is [protected] and my Customer id is[protected].Branch: Pimpri-Chinchwad, Pune.

I lost my pin number. I need that in urgent basis. I have been Calling the customer support for a number of times. But nobody replied and my call was kept on hold without any reply except the autometed system.

Kindly do the needful asap.Your help in the above matter will be highly appreciated.

Thanks & Regards,
Chnadana Selvi.
[protected].

Axis bank has issued me a credit card as i was a saving account holder of the bank from last many years and that credit card was linked with my saving account [protected] . and my credit card no. is [protected] and my card was stolen in month of december 2007 and amount stolen was of rs 2500 and i have send the dispute form to them along with copy of F.I.R and medical certificates to them on 1st jan 2008. After that continously i have doing follow up with customer care service but was not getting proper response from them . Suddenly on 22nd july i have recived a recovery letter from them if i have not deposited minimum amount of rs 871 then they will debited the amount of rs 871 from my saving account . i have locked complain for that in customer service but suddenly on 26th july they taken amount of rs 5593 from my saving account . so pls do sumthing regarding this i will be very thankful to you. And my complain no. in customer care is 256548.

Thanks & Regards
Mohit Chadha
[protected]

Dear Sirs,

I am an savings bank account (salary account) holder of Axis bank of Bhopal Branch. My ATM card was expired on 31st August 2008 and bank has sent me new ATM card automatically. However, after passing almost two months, bank has not sent my ATM pin to use card. Bank has also blocked my internent banking facility since 45 days. I have sent several request letters to bank and their complaint forum.

Regret that despite so many requests and reminders bank has not resolved my problem. Now, I am facing big problem in transations as I can not book my air/train ticket with internet banking and even can not with money from my ATM card while on out of station. I offten use to go on tour and ATM card is essential for me.

I am a Sr. Executive in a MNC, Can I go for legal prosecution against bank for not provinding ATM pin and internet facility. I am always maintaining more balance in my account than required minimum balance in my account .

Kindly advise.

Dear sir,

I am having a credit card (No[protected] of axis bank but I have not yet recd any bill. you are requested to despatch all the bills on the following address and confirm on my e-mail or you can send the e-bill on my eamil address:-

Hav/Clk Sanjay Singh
HQ Int & FS Gp/MI-25
Sena Bhawan
DHQ PO New Delhi - 110011

Mr. Sameer Nemavarkar,
Axis Bank Ltd.

Sir,
Sub: PIN number required for Credit Card number: [protected].

I received a credit card from your office on 2 October 2008. Due to not abailable of above mentioned Credit Card PIN number I unable to use it for all purpose. I shall be obliged if you send the PIN number of above mention credit card as early as possible.
Thanking you,

Regards,
Sanjay Kumar Pal

Residential Address:
69/2, S. C. Aown Road,
PO: Rishra
Dist: Hooghly,
Pin: 712248

Hi,

I have applied for axis bank credit card in the starting of this year and by mistake i applied for gold plus card. After some days i changed my card to gold card to avoid any annual fee. Now after that i have not received the statements as a regular process, the axis bank collection division calls up for payment and on my request they send the statements. Suddenly in the month of august the amount from my previous card was again transferred second time and the complaint has been logged with them for ages and no response. On top of it i am still getting statements for both of cards which is not acceptable.

There has to be action taken against Axis Bank for providing such a pathetic service to public.

If anybody has mail id's of top officials of axis bank please let me know on [protected].

Regards,
Ravindra

I requested for a cheque book nearly 2 months ago. Each time I call up and enquire about it, they keep saying I will get it within the next 2 days. I applied in the first week of Septmember and have not yet received it....

To,
The Manager,
Axis Bank Limited,
New Delhi.
Sub. ATM DECLINED CASH WITHDRAWALS & DEBIT MY ACCOUNT Rs.7000/-
Respected Sir/Madam,

I have a bank account No Saving A/c [protected] in your Bank.

I would like you to cash withdrawals on Date.10/10/2008 Time.08.58 ATM ID. S1AC1328 Record No.7057 Rs.7000/- at Palam Branch Second ATM New Delhi. But your ATM declined our Cash Withdrawals and Debit my account Rs.7000/-
Please Credit My account Rs. 7000/- Please look in this matter urgently and Credit our account Rs.7000/- at the earliest.


Hope you will do the needful

Thanking you

Yours truly

(Virendra Kumar Pandey)
Account No.[protected]
Rz F1/243, Street No. 2A,
Mahavir Enclave, Palam,
New Delhi. 110045

I have lost my pincode number of my debit card, please give me a new pincode number or the old pincode number which i have lost and not able to access my card.Please contact me on my cell no [protected]

Axis Bank Ltd, RAC Pune, Bhandarkar raod, has been availing of courier services from BlueDart since past 4 years, courier on daily basis is being sent from Pune to bank's Mumbai office.
On 16/10/2008 5 boxes vide AWB no: [protected], [protected] have been sent to our Powai office. It was shocking to get a call from our Powai center stating that the boxes containing very important documents were reced torn & documents falling out of the boxes. This has happened inspite of the fact that the bank ensures to seal the boxes from all the sides.
Request you to kindly takeup this issue very seriously at your end.

hello sir, madam
my name is m.senthil nathan, i have axis bank credit card, for kindly information i was not able to pay the credit card payment for last five months because for finance problem, so im very sorry for that ... but now im getting my all the amount so i wont forget my credit card payment, sir ... you are holding my savings bank account amount is 9517, so pls release my payment because i have so many commit with that payment my a/c no is [protected], and credit card no is [protected].. so please kind full for me sir... my phone is [protected]

My a/c no [protected] .without my knowledge my money was transferred to other brnch a/c 's through I connect.

AND I HAVE GAVE UNDERTAKIING COMPLAINTS TO THE CONCERNED BRANCHS AND MY BRANCH IS NOT REPONDING TO REVERSAL OF MY MONEY.

10TH JULY 2008 THE AMOUNT TRANSFERRED TO WHITEFILD BRANCH, bANGALORE(40000/-).NOT GOT REVERSED.
11TH JULY 2008 THE AMMOUNT TRANSFERRED TO KARKARDOOM BRANCH, DELHI . IT GOT REVERSED (17000).

NOW MY SALARY IS ALSO GOT CREDITED NOW I AM NOT ABLE TO TAKE OUT MY MONEY.I AM BADLY NEED OF MONEY FOR MY MOTHERES OPERATION.


tHANKS AND rEGARDS,

sALEEM meer

I have my TCS Salary account in Axis Bank, Saltlake City, BD - 20, Saltlake, Kolkata.
On the night of 6th Oct 2008, I found that my internet account (iConnect) has been hacked and two money transfers of Rs 25, 000 each have been done from my Savings account. I came to know about the fraud transaction through SMS alerts I received at around 11:30 PM 6th Oct 2008 and when I checked my online account around 11:55PM, I discovered that Rs 50, 000 had been transferred from my Axis Bank Saltlake City, Kolkata to accounts in Threeke and Phullanwala, Punjab to persons unknown to me.

I traced the beneficiary accounts from Axis Bank internet portal(iConnect), and found the following details of the fraudster's beneficiary accounts :
1.Account: [protected] Branch: Phullanwala, PunjabAccount Name : ROHIT SHARMA S/O BHUPINDER LAL Account Currency : INRAccount Type : SBAAccount Category : SBEZY

2.Account: [protected]Branch: Threeke, PunjabAccount Name : HARJIT SINGH S/O AMARJEET SINGH Account Currency : INRAccount Type : SBAAccount Category : SBEZY

I called up the Bank's Emergency Helpine[protected] at 1200 midnight on 6th Oct and repeatedly requested the call center official to freeze the fraud beneficiary accounts in the Punjab, but to no avail. They asked me to wait till the morning 9am, next day, for any preventive action from the bank. On 7th Oct morning, 9 am, I called up the beneficiary branches in Punjab and came to know that the tranfered funds had already been withdrawn from both the credited accounts.

Had there been proper night support to tackle such kind of security incidents the criminals would not have got the money, as the incident was reported with in 30 mins of occurrence.

The worsening situation was that I didnot receive any prompt investigation from my home branch, Salt lake city, Kolkata, due to a week long Durga puja vacation.

The bank offers you no emergency standby support on holidays to manage crisis like this.
No FIR was lodged against the criminals by the bank until 10th Oct, since the incident occurred on 6th Oct night.
The bank only offers emergency card blocking service outside banking hours (9 am - 5pm), and no other crisis management.

Over and above my home branch manager was very unsympathetic and complacent, when she said she has done enough to take investigative measures, by lodging FIR, after four long days.I donot understand, why the BANK places such unfriendly and arrogant people to customer facing positions.
First of all they donot protect customer's interest, and secondly, they make false claims of doing enough of it.
I demand to know if the IConnect internet portal is vulnerable to hacking and security threats, why is the IConnect portal being used and hundreds of customers' money is left exposed to threats of online frauds.

Axis bank has no right to risk people's hard earned money.AXIS bank systems doesnot ensure any online security to customers, and a favourite target for fraudsters, as is proven.

I definitely suspect that there are insiders in the AXISBANK, leaking out customer's security information to criminal networks.
Yours truly
Antara Ray

Sirs,

I have my TCS Salary account in Axis Bank, Saltlake City, BD - 20, Saltlake, Kolkata. On the night of 6th Oct 2008 11:55 pm, I found that my internet account (iConnect) has been hacked and two money transfers have been done of Rs 25, 000 each from my Savings account. I came to know about the transaction through SMS sent by the bank at around 11:30 PM 6th Oct 2008, and when checked, found that the money is transferred to persons unknown to me.
Rs 50, 000 had been transferred from my Axis Bank Saltlake City, Kolkata to accounts in Threeke and Phullanwala, Punjab .

I traced the beneficiary accounts from Axis Bank internet portal(iConnect), and found the following details of the fraud beneficiary accounts :
Account: [protected]
Branch: Phullanwala, Punjab
Account Name : ROHIT SHARMA S/O BHUPINDER LAL
Account Currency : INR
Account Type : SBA
Account Category : SBEZY

Account: [protected]
Branch: Threeke, Punjab
Account Name : HARJIT SINGH S/O AMARJEET SINGH
Account Currency : INR
Account Type : SBA
Account Category : SBEZY


I called up the Bank's Emergency Helpine[protected] at 1200 midnight and repeatedly requested to freeze the fraud beneficiary accounts in the Punjab, but to no avail. They asked me to wait till the morning 9am, next day, for any measure from the bank. On 7th Oct morning, I called up the beneficiary branches in Punjab and came to know that the tranfered had already been withdrawn from both the accounts.

I am strongly dissatisfied by the lack of night support for such kind of security incident happenning in the banking system and network. I also demand that if the IConnect internet portal is vurnerable to hacking and security threat, why is the IConnect portal being used and hundreds of customers' money is left exposed to online frauds.

Yours truly
Antara Ray

To,
The Chief Manager,
Axis Bank,
SUB: Not Happy with the Services and The Behaviour of the Officials at The Branch.

Dear Sir,
I am really upset with the behavior of the Bank Officials at the Chittranjan Park Branch of your prestigious bank.
I hold as savings bank Account no. [protected] with your bank.
I have deposited cash Rs. 25, 000/- on Friday (19-july-2008) at the East of Kailash ATM but it was not credited to my account till Tuesday (22-July-2008). There was sufficient balance in my bank to honour the cheque issued by me but I required some money on Sunday night and I withdrew Rs.4000/- thinking that the cash deposited at the ATM will be credited on time.
Sir but it took so long for the Atm Cell to Pass the entry that they also Blamed me of depositing Rs.1, 500/- Less in Counting and only Rs.23, 500/- could reflect in the system because they claim that I have deposited less cash. I Does not accept this Blame because I counted the notes thrice before putting them in the envelope and seal it. Sir I also object that how can you blame me of depositing Less cash in the ATM..??? If there is any Video Recording or any proof at the time of Opening the Envelope then I would like to see it. I am very Clear about my money and I need it to be in my bank now. You kindly check the matter and revert me as soon as possible.
Secondly Sir, During the course of all this my bank was left with a very few balance and the Cheque of Rs.2, 000/- issued to Post Master was Dishonoured by the Bank which has never happened in my life. I Never want the Cheque to be bounced but this has been done by the careless behavior of the AXIS BANK ATM CELL People. I am being Charged with Rs.394/- as the Cheque Bounce Charges and I am Being given a credit of Rs.1500/- Less in my account also.
Kindly let me know why is this been done to me. I think that the cheque dishonor case is not my fault and still I am charged Rs. 394/- for the cheque bounce charges, which should be reversed.
Finally let me tell you about the staff at your Branch I called up at the Telephone Number of the branch ( i.e[protected], 06) and a Fine Gentleman Listened to my Problem and Passed the telephone to a Lady Official She too listened to me and said that I need to talk to the ATM Cell and this has no concern with the bank and she again passed the phone to a person and I told them that I am a customer of the Axis Bank, C.R. Park Branch and not of the ATM cell so please guide me in proper way because I have lost my prestigious Rs. 1, 500+ Rs.394= Rs.1, 894/- for no fault of mine. Sir I asked for the Name of the Lady Officer who was rude to me and She refused to tell me the name, I said that I am a customer and she is a bank official who is talking to me on the behalf of the bank so she should tell me her name so that I can talk to her senior about her behaviour. she again refused and the two or three people were heard gossiping after that a man came on the line whom I told to connect me to the branch Manager and she again gave the phone to the same lady official as it was a very casual game going on, She Quietly hang up the Phone, I again Rung the same Number and and I asked her for the Procedure to Close all the accounts if this is the behavior of the Bank Officials, Sir I was Shocked to see that she was very happy to offer me the Account Closure form and the Formalities required to close the account. This annoyed me as Six of My family Members and friends have the accounts at your Branch and that too after my suggestion about the Goodwill of the Bank and nobody has faced such humiliation. I was getting frustrated as of all this and I finally a man Naming Ashish Kapoor who introduced him as Branch Manager listened to me and Assured me that he will try to help me in this case as he could understand that losing this much money was not my fault he took my Cell No. from me and assured me that he will call me in some time after analyzing the whole situation and would tell me that why has all this happen to me, But Sir my badluck that he too didn’t turned back till date.
Is this the way u treat your customers. This is Totally Wrong on your side that First you people dont credit the cash deposited and then the deposited cash is shown as less in amount ( i.e Rs. 25000 was deposited as Rs.23500/-) this is cheating.
I may Close all my accounts and will not transact with you bank in future. I have never faced such Situation in my Life which you people have done to me.
I Therefore request you to kindly refund me this amount and reverse the charges immediately.
I am available on phone if you wish to talk.. My Cell No. is [protected]
Raj Vij.
Account No. [protected]

This is really hurting to me. Without my knowledge Axis had deducted the amount from my account, for my credit card. i had closed my credit before before 14 months. Now they deducting my amount from my account. No one even bank staff, customer care executives not listen to my customer queries they are repeating the words which is available on that computer. I plan to sucide also for this matter. If i die Axis bank only responible for that. This is open statement that i can give to all.

some one stolen 12000 from axis bank salary account using i connect, but i have not done this tranction and not disclose my pin to anybody .what should i have to do, help me dear me dear(problem with last complaint corrected)

Hi,
I am Rana Majumder, one of the Axis bank personal account holder from Kolkata with the Account Number XXXXXXXXX233507. On[protected], when I've dropped to your ATM counter for some cash,

there in Mini Statement I found Rs.1, 350.00 have gone from my account which I never spent myself. So, next

day I searched my account online and found it slashed by AXIS BANK it self in the name of 'Consolidated Charges for A/c'.

And there is no details of the charges for which I should be paying. I don't know is it my undesired contribution

for for 'their' Puja Bonus. So I called up my Branch for details. Some lady pick up the phone in a single

ring, I asked her about the charges and as a obvious act she cut off the line without answering me. Then I called

minimum 50 times in that number and again I was amused with the result, because, maximum time it keeps

ringing for someone to pick it up, but some of the calls was received but no one was answering after hearing my

voice. I can understand, who wants to hear harsh words day before the puja. But can anyone tell me why I sld

also be greet like this before my puja holidays. Ok at last a guy pick up the phone and called himself

Vikas (real/unreal), he was in a big hurry, still I asked him, ' I've an account in your branch and today I found

Rs.1, 350.00 is deducted from my account as 'Consolidated Charges for A/c'. So can you tell me what this

'Charges' is or send me a detail of it through e-mail, as I've one endorsed e-mail ID with my account'. He quickly answered me he will surely mail it to me in my email ID and greet me with good bye to cut off the phone (as I told earlier, he was in big hurry). BUT NOW! I was just ASTONISHED and stopped him asking, are you people ANTAR-YAMI or what, how do you will mail me without knowing my mail ID or my account number OR at least, at least My Name. or It may be 'you' have some kind of voice recognition facility.
So next, I provide him with all of my details and request him to send the detail by today only. As a smart CCO he replied he will surely do, as he know it will give him /me some instant relief.

But I knew I will receive nothing by today or tomorrow. But how dare someone take off my money from my account without my consent which I put with you on trust. And I also found, its not only me. Some more of them, with whom 'they' did those DISTRUSTED thing being in a place where all people put their hard work incomes. I need Answer.

Regards

When ever any consumer has any query then every customer contact to customercare (phone no given by you) and consumer believe on the executive's answers. This is the procedure that every innocent consumer follows.
The same process followed by me and I am in trouble. Please look at the matter
MyAxis bankcredit card previous bill (19/4/08 to 20/5/08) amount of Rs 36207.44 that contains 14032.00 rs of balance transfer amount (this amount was not supposed to pay on due date). 21285.00 rs of ICICI Lombard policy (This amount was converted in EMI)
Now in order to get information of bill amount I called to customer care no.and I asked that
"How much amount I have to pay before my payment due date" then he replied me
*"From the total amount (that was 36207.44) deduct balance transfer and EMI amount (that was 14032+21285= 35317) and rest of amount you have to pay"*
I did not satisfied with this answer so a called again and that time other executive answered the same so I calculated according to instruction
36207.44 (Total due amount) - 35317 (sum of balance transfer and EMIamount) = 891. So I paid 891 rs before due date.
I was surprised when I saw this month bill that contain 643.46(interest) & 276 (late fees). So I am not responsible of any extra charges because I could pay more amounts but I followed the instruction given by your executive.
I knew that we need to pay minimum amount specified into bill so same i told at the time of conversation with your executive then he replid that "If the total bill amount changes then minimun amount has to be changed, " then i asked that, ok tell me how much amount i have to pay then he replied that "now u need to pay 5% of 891 rs" after that i paid total amount...

Plese look at this matter or suggest me where i can escalate this issue for if not satisfied with bank