I have two AXIS Bank Credit Cards, each having a limit of 35K. I've converted both of them into EMI in the months of November/December on AXIS Bank's offer for the complete amount I was due until then. I kept paying the EMIs, and the amount was getting credited and was usable, as I was promised by the team converting them to EMI.. until December and the first week of January.
Later, one of them started getting declined despite me paying the EMI and refilling it up. I checked to find out that both of the credit cards had an equal negative balance. And the EMIs that I'm paying are going into that negative amount, rendering the cards unusable. When I make a payment to the cards, I see the old balance coming up, but I can't see that balance anywhere else (App, Netbanking).
I have called up customer care twice about this, and once they say it's because of government rule, and the other time that it's their internal policy of merging the cards to the highest limit of the cards. This has been very troublesome for me from a financial viewpoint and would like it to be resolved as soon as possible.
Axis Bank customer support has been notified about the posted complaint.
Mar 20, 2021
Updated by sairohith123 This problem hasn't been resolved yet.
Request you to look into the same.