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Axis Bank Complaints & Reviews

2.6
Updated: Dec 8, 2025
Complaints 13002
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Axis Bank reviews & complaints page 217

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S
shivang Bhatnagar
from Gharaunda, Haryana
Nov 30, 2019
Resolved
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Address: 120/7 ram Bhawan mohalla Kayasthan,Rohtak, Rohtak, Haryana, 124001

Whenever a person is trying to transfer money in my axis asp account. Bank decline by saying transfer failed. Please do the needful. I got stucked as i need to get and transfer money from my account. I tried calling to the axis asap customer care but failed to report the issue. I have a trust over this bank that this issue is going to be resolve as soon as possible.
Jan 10, 2020
Complaint marked as Resolved 
Axis Bank customer support has been notified about the posted complaint.
Verified Support
Dec 02, 2019
Axis Bank Customer Care's response
Hi, please share your registered contact number and we will get back to you at the earliest. Regards, Team Axis Bank.
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    peta srinivas
    from Mumbai, Maharashtra
    Nov 29, 2019
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    Address: PETA SATYANARAYANA, SUMANGALI DRESSES, Gajapati, Odisha, 761200

    Sir i have taken point of sales machine from axis bank parlakhemundi (Odisha). During january to may 2019 the sales swiped through machine and the amount credited having difference. Several times i had complained to the branch manager, but of no response. The sales swiped for more amount, but the settled amount credited for less amount. I had complained to their corporate office, yet no resolution please help me in this matter
    Jan 8, 2020
    Complaint marked as Resolved 
    Axis Bank customer support has been notified about the posted complaint.
    Verified Support
    Nov 29, 2019
    Axis Bank Customer Care's response
    Hi, we are here to help. Please share your contact number with us and we will get back at the earliest. Regards, Team Axis Bank.
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      Jandhyala Visalakshi
      from Bengaluru, Karnataka
      Nov 29, 2019
      Resolved
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      Resolved

      Address: Hyderabad, Telangana, 500089

      I paid for a online fastag with axis bank on 18th november, 2019.

      There is no response for the number of emails i have sent them, nor i am able to get connected to their phone line which has been prominently given, saying in case of any issue please call them on[protected]. It will get connected, but no one will respond and is on wait.

      Pathetic service from axis.

      Hope they improve and cater to the customer needs.
      Dec 31, 2019
      Complaint marked as Resolved 
      Axis Bank customer support has been notified about the posted complaint.
      Verified Support
      Nov 30, 2019
      Axis Bank Customer Care's response
      Hi, we are here to help! Please DM us your registered contact number and we will get back at the earliest.
      Also please note, as part of the resolution process, our executives will never ask you to initiate any financial transaction or download any app or part with confidential account related information. Please refrain from doing so and report such incidents immediately. Regards, Team Axis Bank.
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        N
        Nikhil Kochrekar
        from Badlapur, Maharashtra
        Nov 29, 2019
        Resolved
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        Resolved

        Address: Thane, Maharashtra, 421503

        I tried calling the customer care number about this but there's no response. Rs 20498 is debited from my account without any prior notice. They just completely swept my account now it has zero balance. I don't know who to contact about this. I saw many people complaining about the same issue some of them have received a reply but it isn't resolved yet. I hope i get my money back. I'm so frustrated right now. I'm not receiving any response from you. This is my third time submitting a complaint it has been 3 weeks i still haven't received my money back no message from bank either
        Jan 5, 2020
        Complaint marked as Resolved 
        Axis Bank customer support has been notified about the posted complaint.
        Verified Support
        Nov 30, 2019
        Axis Bank Customer Care's response
        Hi, we are here for help! Please DM us your registered contact number and we will get back at the earliest.
        Also please note, as part of the resolution process, our executives will never ask you to initiate any financial transaction or download any app or part with confidential account-related information. Please refrain from doing so and report such incidents immediately. Regards, Team Axis Bank.
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          kaustubh.choudhary
          from Raipur, Chhattisgarh
          Nov 28, 2019
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          Address: H 1, Scheme No 54, Vijay Nagar, Indore, Madhya Pradesh, 452010, 452016

          Dear axis,

          I have received following messages today, that say:

          Message 1:

          "dear customer, mandates reference no: utib[protected] issued to icici bank limitd with value 14040 and frequency adhoc is accepted for the account number ending with xxxxxxxxxxx2675.in case of any issues please get in touch with your branch."

          Message 2:

          "your a/c 772675 is debited by rs. 118 on 28nov19. Avbl bal: rs. Xxxxx. Xx. Info: sign. Verf. Chrgs mandate regst/ stop. Call [protected] for dispute"

          I don't think i have issued any such mandate.
          Could you please help me to understand what is going on? And if it's a fake something could you please stop it immediately?

          Best regards,
          Kaustubh
          Axis Bank customer support has been notified about the posted complaint.
          Verified Support
          Nov 29, 2019
          Axis Bank Customer Care's response
          Hi, we regret the inconvenience caused. Please provide us with your registered contact number through a DM and we will get back at the earliest.
          Also please note, as part of the resolution process, our executives will never ask you to initiate any financial transaction or download any app or part with confidential account-related information. Please refrain from doing so and report such incidents immediately. Regards, Team Axis Bank.
          Dec 02, 2019
          Updated by kaustubh.choudhary
          Dear Axis,

          The same message came again and an amount of 118/- has been deducted again.
          Message 1: "Dear Customer, Mandates reference No: UTIB[protected] issued to ICICI BANK LIMITD with value 14040 and frequency Adhoc is accepted for the account number ending with XXXXXXXXXXX2675 . In case of any issues please get in touch with your branch."

          Message 2: "Your A/c 772675 is debited by Rs. 118 on 29Nov19. Avbl Bal: Rs. 20826.83. Info: Sign. Verf. Chrgs Mandate Regst/ Stop. Call [protected] for dispute".

          Please do something about it.

          Thanks
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            Pulakbaran Chakrabarty
            from Kolkata, West Bengal
            Nov 28, 2019
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            Address: AXIS BANK LTD, Credit Card Operations, Gigaplex,4th Floor, NPC 1, Building No 1, Plot No1, 5,MIDC, Airoli Knowledge Park, Airoli, Navi Mumbai, Kolkata, West Bengal, 400708

            I had been issued a credit card of miles & more bearing number 5593xxxx xxxx 7430. I had not asked the card and accordingly i contacted my axis bank branch. I requested for cancelling the same one month's before. Even after the regular dialogue and assurance, i received the bill against that card.
            Now why should be harassed by your credit card department and why the said card was not stopped/ cancelled? Is it not harassment of a senior citizen for your mistake? Who are the responsible persons for such unnecessary harassment?
            Axis Bank customer support has been notified about the posted complaint.
            Verified Support
            Nov 28, 2019
            Axis Bank Customer Care's response
            Hi, please share your registered contact number and we will get back to you at the earliest. Regards, Team Axis Bank.
            Nov 29, 2019
            Updated by Pulakbaran Chakrabarty
            [protected]
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              L
              Lipun P Varghese
              from Pune, Maharashtra
              Nov 28, 2019
              Resolved
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              Resolved

              deactivate one assist service from my axis bank account

              Hi,

              Last day i got a call from one of the axis bank executive, in that call they are explained some of the plan named one assist or something like that. After that call my account got debited rs. 1899. Actually i don't want this service. I contacted many of the axis bank customer care numbers. But not got a proper response for the same. I want to deactivate this service. Please do the needful and let me know....
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              SaiTeja08
              from Mumbai, Maharashtra
              Nov 28, 2019
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              Address: YSR, Andhra Pradesh

              Money of 588 rupees have been debited from my bank account stating ecom pur/google* and i even dont know anything about and why the money have been debited... Could you please look into the issue and let me know why the amount have been debited...
              If it is debited by any mistake can i know when i would get my refund...
              For what the money have been debited
              Axis Bank customer support has been notified about the posted complaint.
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                M
                Montyagar
                from Saharanpur, Uttar Pradesh
                Nov 27, 2019
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                Address: R 14/85 RAJ NAGAR GHAZIABAD, UTTAR PRADESH 201002, Ghaziabad, Uttar Pradesh, 201002

                Dear All,
                This is to inform u that i m ex- employee of axis bank ltd and i had a personal loan due to s9me reason i left the bank and after that i was jobless for 11 months and from three months i m doing the job and my backlog is high due to that i m unable to give the installments. The employee of the bank name Mr. Tanuj Sharma sitting in Noida sec 128 Axis House in loan department.
                He is calling my family members and misbehaving with them. He is using foul language with my mother and brother and sister in law and he has given threat that he will go to my sister in laws school where she works and will create a scene there.
                Please look into this matter and take the strict action against him or i will proceed with the legal action.

                Sir he is harrasing me mentally which is effecting my health and my family.

                Please do the needful and solve this matter.

                Regards,
                Harsh Agarwal
                [protected]
                Harsh.[protected]@gmail.com
                Axis Bank customer support has been notified about the posted complaint.
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                  anjanmandal
                  from Kharagpur, West Bengal
                  Nov 27, 2019
                  Resolved
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                  Resolved

                  Address: IIT KHARAGPUR, LLR HALL ROOM NO: B340, Munger, Bihar, 721302

                  Dear customer, your a/c 660301 is debited by rs. 118 on 27nov19. Avbl bal: rs. #.00. Info: sign. Verf. Chrgs mandate regst/ stop. Call [protected] for dispute use your debit card, atleast once in 180 days on purchase transactions to keep your personal accidental insurance...

                  What is this why money is debited
                  Never see any bank debit money like this
                  Dec 29, 2019
                  Complaint marked as Resolved 
                  Axis Bank customer support has been notified about the posted complaint.
                  Verified Support
                  Nov 27, 2019
                  Axis Bank Customer Care's response
                  Hi, we are here to help! Please share with us your registered contact number and we will get back shortly.
                  Also please note, as part of the resolution process, our executives will never ask you to initiate any financial transaction or download any app or part with confidential account-related information. Please refrain from doing so and report such incidents immediately. Regards, Team Axis Bank.
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                    S
                    Sonali Mali
                    from Pune, Maharashtra
                    Nov 27, 2019
                    Resolved
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                    Resolved

                    Address: Sangli, Maharashtra, 416416

                    Dear team,

                    I have received following message today, which says
                    Message 1 at 1:57pm -
                    Hello! Your a/c no. 515154 has been debited by rs. 118 on 27nov19. The a/c balance is rs. *. Info: sign. Verf. Chrgs mandate regst/ stop. Call [protected] (If in india) if you have not done this transaction.

                    I don't think i have issued any such mandate.
                    Could you please help me to understand what is going on? And if it's a fake something could you please stop it immediately?

                    Best regards,
                    Avadut k. Katkar.
                    Dec 29, 2019
                    Complaint marked as Resolved 
                    Axis Bank customer support has been notified about the posted complaint.
                    Verified Support
                    Nov 27, 2019
                    Axis Bank Customer Care's response
                    Hi, we are here to help! Please DM us your registered contact number and we will get back at the earliest.
                    Also please note, as part of the resolution process, our executives will never ask you to initiate any financial transaction or download any app or part with confidential account-related information. Please refrain from doing so and report such incidents immediately. Regards, Team Axis Bank.
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                      P
                      pvnkr
                      from Mumbai, Maharashtra
                      Nov 26, 2019
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                      Address: Thrissur, Kerala

                      When i bought my car last year, the dealer fixed Axis bank Fastag on my car.

                      It worked only ONCE for me. After that everytime i use it, it gets rejected. The toll people say I've no balance. But in the Axis bank account, it shows I've balance.

                      I tried calling the Axis Bank Fastag customer care. They NEVER PICKS THE CALL.

                      I contacted the dealer who put me into trouble by providing such a useless product. But they say I've to contact the customer care.

                      I've been trying to contact the customer care for last 6 months. Not even one time they picked.

                      I suggest everyone to avoid buying Axis Bank Fastag. It's daylight loot and cheating.

                      I'm going to file a complaint against the bank.

                      People, please stay away from Axis bank Fastag.

                      Thank you.
                      Praveen
                      Axis Bank customer support has been notified about the posted complaint.
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                        Kaurbrinder13
                        from Noida, Uttar Pradesh
                        Nov 26, 2019
                        Resolved
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                        Resolved

                        Address: Udham Singh Nagar, Uttarakhand, 263153

                        This is in your reference that i have done a payment on 20 november 2019 for my driving licence of 1950 and as per my record that payment was a fraud as that payment was not related to driving licence because i have done the payment again which was only 200. Now i am requesting you please refund the amount of 1950 as soon as possible so that i should not create any trouble to your company.
                        Dec 27, 2019
                        Complaint marked as Resolved 
                        Axis Bank customer support has been notified about the posted complaint.
                        Verified Support
                        Nov 26, 2019
                        Axis Bank Customer Care's response
                        Hi, we are here to help! Please DM us your registered contact number and we will get back at the earliest.
                        Also please note, as part of the resolution process, our executives will never ask you to initiate any financial transaction or download any app or part with confidential account related information. Please refrain from doing so and report such incidents immediately. Regards, Team Axis Bank.
                        Axis bank has deducted an amount of Rs 590 from my account has consolidated charges. I got a message saying charges for cheque bounce. I've not used cheques for atleast last 10 years in this account. The avg amount in my account would be only less than Rs 5000 every month. Please give me an explanation or reverse the amount back to my account.
                        Axis Bank Customer Care's response, Nov 27, 2019
                        Verified Support
                        Hi, please share your registered contact number and we will get back to you at the earliest. Regards, Team Axis Bank.
                        Today when i checked my account 1100rshas been deducted. Why it has been deducted i dont no. But it shows as a deduction for consolidated charges. I request you to solve my eequest as soon as possible. Other wise i m going to close my account.
                        Axis Bank Customer Care's response, Nov 28, 2019
                        Verified Support
                        Hi, we understand your concern. We adhere to complete transparency and disclosure about all our service fees and charges. You can get more details on this link http://bit.ly/2N8cGCp . Please feel free to write back to us along with your registered contact details in case you have any further queries and we will get back at the earliest. Regards, Team Axis Bank.
                        I Have a Company Salary Account Type SAPPM. 12/10/19 Deducted Consolidated Charges with GST 350+
                        Now, 9/11/19 Deducted Same Consolidated Charges with GST 977.why this Charges. This is too much. This is my Money. Axis Bank Fraud. How, date you deducted. This is not charges. Theft. Give me right details. Refund my Amount 977.
                        Axis Bank Customer Care's response, Nov 27, 2019
                        Verified Support
                        Hi, we are here to help! Please DM us your registered contact number and we will get back at the earliest.
                        Also please note, as part of the resolution process, our executives will never ask you to initiate any financial transaction or download any app or part with confidential account-related information. Please refrain from doing so and report such incidents immediately. Regards, Team Axis Bank.
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                          maulesh1
                          from Daman, Daman and Diu
                          Nov 26, 2019
                          Resolved
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                          Resolved

                          Address: Valsad, Gujarat, 396191

                          I have credit card of axis bank. On 18/11/19 unauthorized international transaction done from my credit card of amount 16700.
                          I have not participate or authorized the above transaction. The card is in my possession all the times.
                          I submit the all documents to bank for resolution.
                          I raise the complaint to axis bank. My complaint no. Is 57015821.
                          Dec 28, 2019
                          Complaint marked as Resolved 
                          Axis Bank customer support has been notified about the posted complaint.
                          Verified Support
                          Nov 27, 2019
                          Axis Bank Customer Care's response
                          Hi, we tried reaching you today, however, we were unable to connect as the number was switched off. Request you to share an alternate number, so that we may connect with you and offer the necessary assistance. Regards, Team Axis Bank.
                          My registered mobile number [protected] my account no. [protected] i havnt completed my kyc but only 6 months have been passed i have 6 months of time to complete it and my money also got debited kindly reactive my account and credit the entire amount and i m unable to contact customer support also
                          Axis Bank Customer Care's response, Nov 28, 2019
                          Verified Support
                          Hi, we tried reaching you today, however, we were unable to connect as the number was not reachable. Request you to share a preferred time, when we may connect with you and offer the necessary assistance. Regards, Team Axis Bank.
                          I have an saving account. Today 09/11/2019 suddenly 469+GST 18% rupees deducted from my Acount as consolidated charges for A/c.
                          Please help last month also deducted.
                          Axis Bank Customer Care's response, Nov 27, 2019
                          Verified Support
                          Hi, we understand your concern. We adhere to complete transparency and disclosure about all our service fees and charges. You can get more details on this link https://application.axisbank.co.in/webforms/axis-support/sub-issues/Bank-SB-acctchgs-1.aspx . Please feel free to write back to us along with your registered contact details in case you have any further queries and we will get back at the earliest.
                          Also please note, as part of the resolution process, our executives will never ask you to initiate any financial transaction or download any app or part with confidential account related information. Please refrain from doing so and report such incidents immediately. Regards, Team Axis Bank.
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                            sonu farhad
                            from Mumbai, Maharashtra
                            Nov 26, 2019
                            Resolved
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                            Resolved

                            demand draft

                            Address: Siwan,Bihar, 841226

                            I am a customer of axis bank. I have a complaint for demand draft issue, axis bank employe tell me your demand draft is right but in my demand draft name is wrong. On 1 dd name of two person so i compaint about of axis bank employee please solve my quiries.
                            My dd is not paasses in my acount so iwant to clear my dd fast. I request to if possible to solve so please fast....
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                            Thiagarajan Srinivasan
                            Nov 25, 2019
                            Resolved
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                            Resolved

                            Address: 556112

                            I am not getting monthly e-statements from bank since july 2019.
                            When i write to axis customer care centre, they send me statement with an advise not to respond on that mail. I cannot communicate with anyone in complaint cell of axis to resolve my grievance. My issue has been persisting for almost 6 months. If this bad service from axis bank continues, i have no other choice except to close the bank accounts when i visit india. My customer id:[protected]
                            Jan 15, 2020
                            Complaint marked as Resolved 
                            Axis Bank customer support has been notified about the posted complaint.
                            Verified Support
                            Dec 10, 2019
                            Axis Bank Customer Care's response
                            Hi, thanks for writing in. We are here to help! Here is a link that will give you more information on this topic - https://application.axisbank.co.in/webforms/axis-support/sub-issues/Bank-SB-statement-1.aspx Regards, Team Axis Bank.
                            Amazon has given me a reference no and tell me to contact bank for the refund my money is UKIQDN80000K1RNLQ75
                            Please reply me as fast as possible because 48989 is a huge amount

                            non receipt of monthly statements - Comment #3593478 - Image #0
                            Axis Bank Customer Care's response, Nov 27, 2019
                            Verified Support
                            Hi, we are here to help and request you to raise a dispute at the given link: https://application.axisbank.co.in/webforms/axis-support/report-fraud-dispute.aspx Regards, Team Axis Bank.
                            Good evening sir iam apply credit card with in 14days but not received registration ID or credit card
                            My account no - [protected]
                            I always see consolidated charges on my account. Do I need to know what this consolidation charges before u deduct from account . They simply deduct my account
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                              Gopinath Pigili
                              from Bengaluru, Karnataka
                              Nov 26, 2019
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                              Address: kalyan nagar, 560043

                              Hi,

                              This is Gopinath, my mobile: [protected]

                              My issues is I am able to check the account balance from atm with debit card but unable to with draw money. When I tried to withdraw money I got the following message: "Sorry, this card is not authorized for use at this point."

                              I tried many times even in other bank atm's, but same message.

                              Please do needful...
                              Axis Bank customer support has been notified about the posted complaint.
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                                AmitSah82
                                from NAGPUR, Maharashtra
                                Nov 25, 2019
                                Resolved
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                                Resolved

                                Address: House No: C 5/ B, New KEC Colony,, MIDC Industrial Area, Butibori,, Suyog Colony II, Nagpur, Maharashtra, 441122

                                As i opened new account in axis bank on dated[protected] but without my acknowledgement they deducted rs. 354/- on dated[protected] i haven't any information about the same even didn't received any call form bank or bank employees. Requesting you please cancelled this and closed my account i didn't want to be continue where transparency is not available
                                Feb 13, 2020
                                Complaint marked as Resolved 
                                Axis Bank customer support has been notified about the posted complaint.
                                Verified Support
                                Nov 25, 2019
                                Axis Bank Customer Care's response
                                Hi, we are here to help! Please DM us your registered contact number and we will get back at the earliest.
                                Also please note, as part of the resolution process, our executives will never ask you to initiate any financial transaction or download any app or part with confidential account related information. Please refrain from doing so and report such incidents immediately. Regards, Team Axis Bank.
                                Nov 30, 2019
                                Updated by AmitSah82
                                [protected] or [protected]
                                Verified Support
                                Jan 13, 2020
                                Axis Bank Customer Care's response
                                Hi, we have tried reaching you on multiple occasions, however, the number was not reachable. Request you to share us the alternate number and preferred time to contact. Regards, Team Axis Bank
                                Mar 27, 2020
                                Updated by AmitSah82
                                PLEASE SHARE YOUR NUMBER I WILL CONTACT YOU ACCORDINGLY
                                Respected sir
                                i am custmer of axis bank my loan account number is lpr[protected]. I change my instolment in another bank but your officer is not give any information of this reason. I want to
                                go axis bank to bank of baroda.My instolment date is dt 10.Please help me shortly

                                your faith full
                                ajit.V trambadiya
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                                  Manjeeth Rai
                                  from Mumbai, Maharashtra
                                  Nov 25, 2019
                                  Resolved
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                                  Resolved

                                  I had mistakenly transferred money from my account to unknown person acc (Wanted to transfer it to my friends account but mistakenly transferred to unknown person). On the same day i called icici cc (Customer care) and they asked me to go to my home branch and complain about it. On the next day i have submitted application in home brach with all details. The assistant manager replied to me that he will send this request to the bank where the unknown person holds the account. On further query my bank says that there is no response from icici bank. It has been almost been five month but i have not received my money. Kindly help me.

                                  My acc no: [protected]
                                  My bank ifsc: utib0001901
                                  My bank: axis bank

                                  I was supposed to send it to boobalan a, acc no:[protected] of ifsc code: icic0000915 of icici bank. But typed the last two digits wrong (96 instead of 69).

                                  Wrong acc no:[protected]
                                  Bank: icici bank

                                  Amount transferred: 13, 000/-

                                  Transfer date: 18/06/2019
                                  Dec 29, 2019
                                  Complaint marked as Resolved 
                                  Axis Bank customer support has been notified about the posted complaint.
                                  Verified Support
                                  Nov 26, 2019
                                  Axis Bank Customer Care's response
                                  Hi, we are here to help! Please DM us your alternate contact number and we will get back shortly. Regards, Team Axis Bank.
                                  I have problem to online transaction I am not getting one time password OTP
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                                    S.Ramachandramoorthi
                                    from Mumbai, Maharashtra
                                    Nov 25, 2019
                                    Resolved
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                                    Resolved

                                    cibil wrong report my sb account axis bank, other 105010100012306 written-off status at 2009.

                                    Address: Vvd, Thoothukudi, Tamil Nadu, 628704

                                    Dear team,
                                    This is with regards to above mentioned account that has been reported
                                    With a written-off status in the repayment history track record with
                                    My credit bureau report.

                                    Its not a credit accound, its a savings
                                    Account but reported my credit report entry is axis bank other
                                    [protected], written-off status,
                                    So pls clear to my cibil standard....
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